All Pylon Reviews

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Manoj

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Best Software to design solar pv systems for residential and commercial clients

we are happy with the software

PROS

Easy to use Quite descriptive Detailed Attractive Easy for clients to understand Graphical representation is amazing

CONS

There should not be extra cost to send the quote to clients once you use 50 credits for a project

Reasons for switching to Pylon

Hard to use and not very descriptive

Vendor Response

Hi Manoj Thank you for leaving us a review! We have taken your feedback on board regarding the extra cost and will discuss it with the team. The extra cost (10 credits) is for the embedded eSignatures, which we have seen increase conversion rates significantly. Please let us know if you have any further feedback. It is great to have you as a Pylon user.

Replied July 2021

User Profile

Farhan

Verified reviewer

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Solar Proposal via Pylon

Excellent so far.

PROS

Pylon is great value for money with all the features of any more pricy software.

CONS

Sometimes it doesn't integrate too well with Nearmap.

Reasons for switching to Pylon

PV Sell was unable to.provide modern features like integration with Nearmap etc plus the presentation wasn't great.

BRIAN

Construction, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2021

Mre Electrical

PROS

Easy to use & great for client presentation

CONS

I would like to see Voc & Isc values of the strings once place on the site map & if string fusing is required

Vendor Response

Hi Brian Thank you for leaving us a review. This is a great suggestion. If you would like to add it to our feedback forum, I will upvote it so that it is prioritised and gets done faster: https://app.getpylon.com/feedback/features It is great having you as a Pylon user :)

Replied July 2021

Jason

Renewables & Environment, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Great solar program

PROS

Solar layout tool is really easy to use and the final printout shows the predicted energy production.

CONS

Remembering my own passwords and Paying for the product

Vendor Response

Hi Jason, thank you for your review! It is great having you as a Pylon user :) For password management, we love and use bitwarden.com at Pylon. Highly recommend. And regarding payments, our low $4 per project model ensures you only pay for what you need, but if you find yourself running out of credits, you can auto-recharge your account so you never have to think about it again! It is great having you as a Pylon user :) Please reach out to us if we can help you with anything.

Replied July 2021

Shane

Construction, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Great starter product

Simple and very easy to navigate

PROS

The ease of use and being able to set pricing up so easy for small business that design and install the systems.

CONS

It would be great if on the design page you could indicate where the inverter will be located, possibly same as the cabling run to assist with the manual you are required to give here in Australia. Also (I haven’t fully looked into it yet) having the ability to upload a manual template and then when the panels and inverter are selected the documents required are automatically uploaded and possibly the same for other components used as well. Needs more training videos etc on how to work through every little aspect

Reason for choosing Pylon

I noticed a few other companies using this program so I figured something must be going right.

Reasons for switching to Pylon

Open Solar seemed to be a bit complicated trying to setup the system.

Vendor Response

Hi Shane - thank you for leaving us a detailed review! You CAN specify the Inverter location. In the design studio, select the Annotations Tool (second up from bottom), then drag the inverter location to your design. Regarding your idea for a manual template - you're right, we haven't yet added this as a feature, but please if you can create a feature request we may work on it and release it for you! :) https://app.getpylon.com/feedback/features We are always working to create more help resources. Thank you for highlighting that need for us. It's great having you as a Pylon user :)

Replied July 2021

Neel

Retail, 10,000+ employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Shading Analysis

Good

PROS

Shading analysis helped me identify the outputs from where it was most appropriate to install panels

CONS

Couldn't see the effect of Power Optimisers/Micro inverters on a shaded panel - I think there should be an option where while adding panels on the roof we can choose which panels or sections we would like optimise and the effect on the total output. There also needs to be a clear way to include roof height - I am sure there currently is but its not very clear how to do so

Vendor Response

Hi Neel Thank you for leaving us a review! You are correct, we don't yet take that into account, but please if you can create a feature request for that here: https://app.getpylon.com/feedback/features I will upvote it so it gets done faster. As a note, we recommend users to bring the overall system efficiency up to 92% to account for the increase in performance. It is great having you as a Pylon user :) Please reach out to us if we can help you with anything else.

Replied July 2021

Ranim

Electrical/Electronic Manufacturing, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

N/a

PROS

easy to learn , Coustomer support is very helpful and quick.

CONS

pricing is expensive compare what’s in the market .

Vendor Response

Hi Ranim Thank you for your review. Pylon is priced far below market competitors to reduce overheads for solar installers such as yourself and increase your profit margin. For most installers, the cost of using Pylon is far below the cost of buying the imagery itself. We also charge per project instead of per month so you only pay for what you use. If you have any suggestions for us, please feel free to reach out to us in-app. Thank you for being a Pylon user!

Replied July 2021

Jason

Electrical/Electronic Manufacturing, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

New User

Once i become more familiar with with pylon Im sure i will find it quick and easy to use & there appears to be plenty of support.

PROS

presentation to client & installation accuracy

CONS

I struggle with setting up layouts & using the different features of the program.

Vendor Response

Hi Jason Thank you for leaving us a review! We would be delighted to help us! Please send me an email (you'll get my email address in the reply) or send us a message using the chat in-app and we will send you some video tutorials that should improve your workflow. Thank you for being a Pylon user! :)

Replied July 2021

Shariq

Renewables & Environment, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Sonergy Information Desk

Very good

PROS

Ease of use Flexible Range of products to select from

CONS

My laptop is touch screen so zooming in its like zooming the whole screen

Vendor Response

Hi Shariq, thank you for your review! Pylon is made to work seamlessly on touch devices like iPads. We have released updates that fix this problem specifically. If you are still experiencing difficulty, please use the zoom buttons in the Pylon design studio, or reach out to us in-app for further support. It is great to have you as a Pylon user :)

Replied July 2021

michael

Electrical/Electronic Manufacturing, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Good

Good

PROS

Simple to use with good results. Professional outcome for the customer

CONS

more options with estimated power usage would be useful

Vendor Response

Hi Michael, Thank you for your feedback! We are working on more options for estimating power usage. If you would like to create / upvote any related feature requests in our feedback forum, that would help us gauge demand and prioritise faster. https://app.getpylon.com/feedback/features Thank you for being a Pylon user!

Replied July 2021

Peter

Electrical/Electronic Manufacturing, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Good product

Good easy to use and easily applied to customers needs

PROS

Easy to use and it’s features like breaking down to return on investment

CONS

It’s not IPad friendly it whorls better with a mouse and computer

Vendor Response

Hi Peter Thank you for leaving us a review. We have released updates to Pylon that make it compatible with touch-friendly devices like iPads. If you are still experiencing difficulty, please use the chat in-app to get in touch and we would be delighted to provide further assistance. It is great to have you as a Pylon user :)

Replied July 2021

Jonathan

Electrical/Electronic Manufacturing, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

A game changer

PROS

It's a total package software, you can put together a professional proposal in minutes. Even beginners can navigate through the software easily, very user friendly software. The best part is the software's ability to generate a user manual, this is a game changer.

CONS

Some of the location can not get high quality images, but will have something to work with.

Vendor Response

Jonathan, thank you so much for your review! Our image availability is dependent on our suppliers. Imagery is constantly being updated, and we do also allow you to upload drone footage and building plans to design solar systems on. See more here: https://getpylon.com/blog/design-solar-blueprint-architectural-roof-plans/ Thanks again. Great having you as a Pylon user.

Replied July 2021

Rob

Renewables & Environment, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Pylon Review

Has been very positive. Feedback from my recent customer was they information provide from the pylon quote and subsequent owners pack was great.

PROS

One stop solution. I’ve only just started using the system and found it very easy to use. Information and support readily available and the option to pay per use suits a smaller operator like myself perfectly compared to others.

CONS

I haven’t had any issues at all other than having to request some features be turned on or some site/map arrangement Lis be made available. Those request were dealt with by online help within minutes.

Reason for choosing Pylon

Originally because of the payment structure but after getting to use the system it’s does everything required so no need to look else where if it remains user friendly from a cost point.

Vendor Response

Thank you for your review Rob! We are constantly building the app and may have features in beta at some point. You are welcome you to reach out at any time if you need any of these features switched on. Great to have you as a Pylon user!

Replied July 2021

Jonathan

Construction, 2-10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed June 2021

Great product, much better than near maps

Excellent, happy thus far

PROS

Easy to use and also like the per job / project pricing. Will continue to use in the future

CONS

Not much. Maybe could be could to save proposals as a file instead of just the web link

Reasons for switching to Pylon

Because was sent an email from someone starting with N but can’t remember his nam

Vendor Response

Hi Jonathan Thank you for your review! It is great having you as a Pylon user :) Just a note - you CAN save proposals as a PDF. Right after the PROPOSAL button, there is a SHARE button. Click that, then click "Download as PDF" Please reach out to us using the chat in the app if you need help with anything else. Thanks again :) - Nelson

Replied July 2021

Paul

Electrical/Electronic Manufacturing, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2021

Neales electric

I have found the software a great help in selling to the customer . Very happy with outcomes

PROS

As a small company I love the fact you can pay per job and it is not charged out at a monthly amount.

CONS

The lay out changes when you down load the proposal and attach to our quotation software but this could be a operator error as I am a better Electrician than computer operator. I quite often need to add the solar upgrade to my quotation to combine with switchboard upgrades ect .

Reasons for switching to Pylon

Financially cheaper and easier

James

Renewables & Environment, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Complete package

PROS

The price is definitely reasonable, high quality aerial images and it’s so easy to design and input prices, it makes my life so much easier l. Thank you pylon!!

CONS

I haven’t found anything I don’t like atm

Reason for choosing Pylon

Because so tried the trial and found it to be superior to the rest

Reasons for switching to Pylon

I wanted something, cheaper and more versatile

Vendor Response

Thank you for your review James! It's great having you as a Pylon user. Please contact us if you have any further feedback and we would be delighted to help.

Replied July 2021

paul

Construction, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

pylon

very good

PROS

ease of use and they update to improve it

CONS

you can’t delete jobs when they get started by accident

Reason for choosing Pylon

recommendation

Vendor Response

Hi Paul Thank you for leaving us a review. Just a note to say that you CAN delete projects - in the System Configuration view, you will see an ellipsis below your credit balance. Click that, and at the bottom you will see 'Delete Project' Please reach out to us using the chat in-app with any further questions. We would be delighted to help. It is great having you as a Pylon user :)

Replied July 2021

Tom

Electrical/Electronic Manufacturing, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Practical and cheap

Fantastic. Have shared our proposals with customers, who understand it easily, as there is a lot of assistance in understanding our product included in the proposal. Can input a lot of information on our end to give an accurate proposal.

PROS

The ease of use. Setup in very little time and instantly had proposals ready that day. Very cheap per job!

CONS

I actually have very little to fault on the software, but have only used it for a couple of months.

Reason for choosing Pylon

For the cost initially

Rhys

Electrical/Electronic Manufacturing, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2021

User Friendly

PROS

We are using Pylon to provide our clients with custom solar proposals. The system is easy to use and clients can clearly see how they will benefit from their solar investment.

CONS

We have only been using the software for a few months but have not experienced any issues to date.

Vendor Response

Thank you for your review Rhys! Great having you as a Pylon user :) Please reach out to us at any time if we can help you with anything.

Replied July 2021

Keith

Construction, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2021

Pylon solar software

Very Happy

PROS

Ease of Use Detailed Quoting tool that has recieved positive feedback from potential clients and projects.

CONS

Just awaiting some final features, the Pro's out way the Cons

Reason for choosing Pylon

Other companies we work with use the product.

Reasons for switching to Pylon

Ease of use and pricing was per product, not monthly subscription

Vendor Response

Thank you for your review Keith! We value your feedback. It's great to have you as a Pylon user :)

Replied July 2021

Adam

Construction, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

K&H Electrical Services

Its has been very good i think its well priced and great professional easy to deliver proposal to the customer and like there is no ongoing subscirptions.

PROS

Very easy to use, high resolution, good materials library

CONS

It would be good to see if it could incorporate the requirements of the clean energy council Australia as i got caught out on one of the system compliance checks between the inverter and panels.

Reason for choosing Pylon

The pricing structure

Vendor Response

Hi Adam Thank you for leaving us a review! Pylon proposals are CEC-accredited and meet all the of the requirements. We would like to follow this up with you so it doesn't happen again. Please can you reach out to us using the chat in-app? We'd be delighted to take a look It is great having you as a Pylon user :)

Replied July 2021

Anand

Renewables & Environment, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

best software

very professionally designed

PROS

This product is easy to use, user friendly. well designed

CONS

there is nothing that i don't like. ease of use.

Vendor Response

Thank you for your review Anand! Awesome to have you as a Pylon user. Please let us know if you have any further feedback :)

Replied July 2021

Kiran

Environmental Services, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2021

Green World Solutions

it's good software for the solar industry.

PROS

Easy to use and has all features that needed

CONS

The only map is not up to date as someplace on the map shows empty land where another similar app shows the property on land.

Reason for choosing Pylon

as it has a good feature for small companies as it charges to pay as you go plan

Vendor Response

Hi Kiran Thank you for leaving us a review. This sounds interesting. Are you sure you're using the most recent image? You can select different timestamps at the bottom of the design studio. If you still experience this problem, please reach out to us using the chat in-app and we will be happy to help. Thank you for being a Pylon user :)

Replied July 2021

User Profile

Vasilis

Verified reviewer

Higher Education, 501-1,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2022

Pylon the best for beginners

PROS

It's easy program for beginners users with friendly interface and tool's manual

CONS

I think it's more expensive than other similar products

Sean

Electrical/Electronic Manufacturing, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Great looking results

Very easy to quote solar and battery systems. The quotes come out looking very professional full of details

PROS

Super easy to use and great looking results

CONS

The usage modeling is a bit of a pain to use but the team are super helpful and there is an update coming.

Vendor Response

Thank you for your review Sean! We have made significant improvements to usage modelling and will be in touch to demonstrate :) Great to have you as a Pylon user!

Replied July 2021

Showing 1 - 25 of 25 Reviews