I first implemented Rootstock in 2015 as a customer, but since 2017 have been a partner, implementing Rootstock for new customers, and supporting existing customers in their use and enhancements of Rootstock.

Ease of customizability, breadth of customizability, simplicity of implementation compared to other ERPs

UI is a little out-dated, and while Rootstock is working to update to Salesforce's Lightning Experience across the board, there is still room for improvement.

Rootstock is very open to hearing what features you believe they are missing or what they can do better. It's refreshing to have a company that listens to its customers and is trying to move in a direction that is beneficial for all.

Very user friendly and intuitive. Most features that were "missing" Rootstock had already been partnered up with other companies to fill the gap.

Financials has been the biggest hurdle to get over when using Rootstock. However, they have taken leaps and bounds in making it better and have plans to go even further. Their biggest weakness could turn into a strength in the near future

We have been pleased with Rootstock Manufacturing ERP and the ability to grow our business using this tool proves it was the best decision on selecting an ERP system.

Well structured program with amazing visibility that seamlessly works with Salesforce to provide an overall platform solution.

Any implementation is difficult but the customer service from the onboarding process was a huge help.

I have had great experiences working with [sensitive content hidden] of RS in the finance area and I like that RS is constantly trying to improve the ERP product.

They are some really awesome features....Inventory related.

The accounting/finance modules are improving (RS working very hard to make better), but this area was definitely an "afterthought" during production of the ERP....but vastly improving. The fact that there are not any standard financial reports is amazing to me. RS is working on that as well.

The fact that Rootstock is integrated with Salesforce makes customization easy for someone with Salesforce Admin experience. Nearly all of our business practices reside in one system now. We can provide users with information/data they could never access before. Rootforms is a great and easy-to-use printing solution. Customer Support is very helpful (although sometimes vast time zone differences can affect response times in some cases).

Because of our particular needs, we needed way more customization in Rootstock than anticipated. Our Go live date was pushed back twice and we still ran into dozens of issues upon Deployment due to these customizations. Also, almost every time there is a fix for one of our outstanding issues, we are told to upgrade to a newer version, upgrading then causes several new issues.