--- title: "Kommo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kommo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kommo is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/amocrm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Lead Management Software](https://www.softwareadvice.com/marketing/lead-management-comparison/) / [Kommo](https://www.softwareadvice.com/product/3142-Kommo/) / Kommo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/3142-Kommo/) Reviews [Alternatives](https://www.softwareadvice.com/product/3142-Kommo/alternatives/) # Kommo User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 262 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.2/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 174 reviews (66%) - 4 stars: 59 reviews (23%) - 3 stars: 15 reviews (6%) - 2 stars: 6 reviews (2%) - 1 star: 8 reviews (3%) ### Most mentioned pros - The Kommo CRM Api and the dev ecosystem, i can easily implement the functionalities of my system trought kommo, the SLA are relly descent and the documentation to implement and integrate troght my own system are really good. - Features like bulk messaging and bot configuration can take some work to set up, but once everything is properly configured, it delivers a lot of value and supports both lead management and marketing needs very well. - Overall, it’s been a positive experience. Once the initial setup is done, Kommo becomes a solid day-to-day tool for organizing leads, tracking progress in the pipeline, and keeping all communication history tied to the contact. ### Most mentioned cons - Sometimes the support team doesn’t speak the same language as you, which can make communication a bit challenging, especially when the issue is more detailed or specific. When a problem is more complex, they usually open a ticket, and in those cases the resolution can take quite a long time. - Some integrations with third-party tools require workarounds or Zapier, which adds costs. - Firstly, when opening a ticket, the agent, who lacks access to the system for a detailed analysis, requests screenshots and then attempts to solve the problem through trial and error. ## Kommo customer reviews Showing reviews 1-25 of 262 (page 1). ### Solid Messenger-Based CRM That Gets Latin American Sales Culture - Overall rating: 5/5 - Reviewer: Ariel L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Kommo transformed how we manage our sales pipeline. As a small team running multiple projects, having all conversations centralized in one place made a real difference. The messenger-first approach fits perfectly with how business actually happens in Latin America - through WhatsApp and Instagram DMs. It took about two weeks to fully set up our workflows, but once running, the automation handles most of our lead nurturing. Support was responsive when we needed help. It's not perfect, but it delivers solid value for SMBs focused on conversational sales. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The visual pipeline is incredibly intuitive - I can see exactly where each lead stands at a glance. The WhatsApp integration is a game-changer for our Brazilian market, allowing seamless communication without leaving the CRM. The Salesbot automation saved us hours of manual follow-up work, and the mobile app actually works well for checking deals on the go. #### Cons The learning curve for setting up advanced automations can be steep. Some integrations with third-party tools require workarounds or Zapier, which adds costs. Reporting features could be more robust - we often export data to spreadsheets for deeper analysis. Pricing can get expensive quickly as you add more users. #### Vendor response Olá, Agradecemos por compartilhar sua experiência com a Kommo! Ficamos muito felizes em saber que nossa plataforma tem contribuído para o seu trabalho. Seu feedback é muito importante para nós e nos motiva a continuar aprimorando nossas soluções para oferecer a melhor experiência possível. Atenciosamente, Equipe Kommo Replied March 2026 --- ### Good tool for organizing leads and communication - Overall rating: 4/5 - Reviewer: Lucas d. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The platform does a good job of centralizing communication, managing leads, and supporting sales workflows. Despite minor issues and a short adjustment period, it delivers consistent value in the last three months. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I liked most about Kommo is how easy it is to keep track of leads and conversations. Being able to see the full history of interactions in one place helps a lot with follow-ups and avoids losing important context. #### Cons I think Kommo is the limited flexibility in some areas of customization. Certain workflows or reports could be more customizable to better fit different business needs. #### Reasons for switching to Kommo Kommo offered a more messaging-focused approach and a simpler way to manage conversations and deals compared to our previous tools. #### Vendor response Olá, Agradecemos por compartilhar sua experiência com a Kommo! Ficamos muito felizes em saber que nossa plataforma tem contribuído para o seu trabalho. Seu feedback é muito importante para nós e nos motiva a continuar aprimorando nossas soluções para oferecer a melhor experiência possível. Atenciosamente, Equipe Kommo Replied March 2026 --- ### Customer service is EXTREMELY POOR - Overall rating: 3/5 - Reviewer: Diego D. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. The standard of service is very limited. Firstly, when opening a ticket, the agent, who lacks access to the system for a detailed analysis, requests screenshots and then attempts to solve the problem through trial and error. This can take two hours or more between sending the screenshots and attempting reconfiguration. Subsequently, the case is forwarded to technical support, which may add another 40 minutes just to request your ID before effectively starting to work on resolving the issue. Thus, any inconvenience means facing hours of attempting to resolve it. The customer service system is poor. If I had known, I would have chosen another platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The system's proposal is good, as it offers a bot as a way to contact all clients across various platforms simultaneously. However, the bot never works for me, which is the feature I needed the most. #### Cons The website's Customer service is extremely slow. Yesterday, I spent three hours trying to solve a bot problem, only to end up without a solution. This demonstrates a lack of consideration for customers who rely on the system to function properly. #### Vendor response Hi Diego, Thank you for sharing your feedback. We’re glad to hear that you see value in Kommo’s approach to unifying client communications, but we’re sorry that your experience with our bot and customer service did not meet your expectations. Feedback like yours is very important, as it helps us identify areas where we need to improve our platform and support processes. Our commitment is to continue evolving Kommo to provide a more reliable and efficient experience for all users. Thank you again for taking the time to share your thoughts. Best regards, Kommo Team Replied August 2025 --- ### amoCRM the CRM of the networks and whatsapps - Overall rating: 4/5 - Reviewer: Victor Leonardo M. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered The integration in a platform, with the applications that in my area, are the most used when I do a MKT campaign If the MKT campaign is in the Facebook marketplace, 80% of the communication is through messenger, and amoCRM channels them, and even more so with Botsales, to pre-attend them. If the campaigns are through Facebookmeta, less traffic but more effective, I channel them to the pipe perfectly. The same if the campaign was with Google or Instagram. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros With amoCRM you can have multichannel communication. Whatsapp .with the integration with Facebook, and Messenger. etc Incorporation of the SaleBot, it is a very good tool, so as not to lose leads. #### Cons Best technical support and assistance . I do not have the same feeling as in other applications, the care and online support. #### Reasons for choosing Kommo There are many excellent CRMs, the decision goes through the benefits you are looking for in the CRM and , the price benefit ratio. In my case I find the perfect integration with the most used applications in my area, whasapp, google, facebook, messenger, instagram- #### Vendor response Hi Victor, Thank you for sharing your experience! We’re glad to hear that Kommo helps you manage multichannel communication effectively and that tools like SaleBot are supporting your campaigns. We also appreciate your feedback regarding technical support, as it helps us identify areas where we can continue improving and provide a better experience for all our users. Best regards, Kommo Team Replied August 2025 --- ### Cost-effective yet powerful CRM alternative - Overall rating: 4/5 - Reviewer: Matthew B. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a good company. They are new enough to not be tied to old technology, but old enough to know what they are doing. Their live chat support has been excellent for us as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls. The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM. #### Cons The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this. Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient. The smartphone app could be better too. #### Reasons for choosing Kommo ProMax's software was probably considered cutting edge back in the late 90's. However, by today's standards it was not impressive. amoCRM has the advantage of being developed from scratch more recently and can function much better in our open API, mobile-first world. #### Reasons for switching to Kommo Dealersocket kept trying to fit a square peg in a round hole, so to speak, with our business. amoCRM is infinitely more customizable and industry agnostic. It's way cheaper too. #### Vendor response Hi Matthew, Thank you for sharing your detailed feedback! We’re glad to hear that you find Kommo intuitive, powerful, and useful for integrating social media messaging into your CRM workflows. We also appreciate your constructive comments regarding Facebook and Twilio integrations, as well as suggestions for the mobile app and routing features. Feedback like yours helps us continue improving Kommo to provide an even more efficient and seamless experience for all users. Best regards, Kommo Team Replied August 2025 --- ### Kommo has no secrets! - Overall rating: 4/5 - Reviewer: Vigdalia Q. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered I consider my experience to have been satisfactory overall so far. I would like to have the option to send voice messages in the future to feel more satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Kommo has everything in one tool, for instance: CRM, leads, sales, contacts, and so on.That's an advantage because I can manage all my tasks with it, and it also records all the information when serving clients so we can check it whenever we need it. #### Cons One thing that I like least about Kommo is that I can't send voice messages through it, and that's a little annoying. #### Reasons for switching to Kommo Because the company I work for considers Kommo to offer more advantages in managing all the company's procedures, we're still discovering Kommo. #### Vendor response Hi Vigdalia, Thank you for sharing your feedback! We’re glad to hear that you’re finding Kommo useful for managing your tasks and keeping all communications in one place. We also appreciate your suggestion regarding voice messages. Feedback like yours helps us understand what our users need and guides us in improving the platform. Thanks again for your kind words! Best regards, Kommo Team Replied August 2025 --- ### Customer support useless - Overall rating: 2/5 - Reviewer: Mikhail Z. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I've been attempting to link 8 WhatsApp Business API numbers for the past two weeks. Customer service has been ineffective - their response time is impressively quick, under 5 minutes, yet the only assistance I get is, "we have forwarded your request to the internal team." I've purchased new numbers and registered a new Kommo account, but I'm facing the same issues with these accounts as well. #### Cons Customer support useless. Every time you chat with new person who know nothing about your problem. #### Reasons for switching to Kommo Kommo has better functionality but less quality as I understood. #### Vendor response Hi Mikhail, We’re sorry to hear that your experience with Kommo’s customer support did not meet your expectations. We understand how important reliable assistance is when managing multiple integrations and workflows. Your feedback is valuable and helps us identify areas where we need to improve our support processes and platform functionality. Our commitment is to continue enhancing Kommo so that all users can have a smoother and more reliable experience. Thank you for sharing your thoughts. Best regards, Kommo Team Replied August 2025 --- ### Great features and nice customer service at a fair price - Overall rating: 5/5 - Reviewer: Felipe P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Price is reasonable for all feature in get and customer service is exceptional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They have integrations with the major social networks like Instagram, Facebook, Gmail and the most important Whatsapp via Twilio, which allow you to integrate in a legal way. They also have a live chat with chatbot that works fine. Of course they are not a chat company, so it's simples, but it works fine to most activities. #### Cons The filter features are limited and sometimes things like select a empty field, depending on field type, it's impossible. #### Reasons for choosing Kommo For the same reasons I changed from Pipedrive to AmoCRM: More features and great support at competitive price. #### Reasons for switching to Kommo Because Pipedrive has less features as a more expensive price. Support sucks too. #### Vendor response Hi Felipe, Thank you for sharing your feedback! We’re glad to hear that you find Kommo’s features valuable and that our customer service has met your expectations. We also appreciate your comment regarding filter functionality; feedback like yours helps us continue improving the platform and providing a better experience for all users. Best regards, Kommo Team Replied August 2025 --- ### Great Platform, Some Friction with Advanced Configurations - Overall rating: 4/5 - Reviewer: Nathalia S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Kommo has been very positive. I’ve mainly used it to get in touch with leads, manage conversations, and follow up more efficiently, but I’ve also used the platform for other marketing-related purposes. It works really well for centralizing communication and managing daily workflows. The platform itself is very good and reliable. For most day-to-day tasks, everything feels intuitive and easy to handle. However, when it comes to more complex adjustments or advanced configurations, the tutorials are not always enough. Some setups require more effort, testing, and time to fully understand. Ideally, it’s better not to depend on support, whether for onboarding or for solving issues, because they’re not always very helpful in those situations. More complex problems can take time to resolve, and getting clear guidance isn’t always straightforward. That said, overall Kommo is a great platform. Features like bulk messaging and bot configuration can take some work to set up, but once everything is properly configured, it delivers a lot of value and supports both lead management and marketing needs very well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I’ve been using Kommo on a daily basis, and what I like the most is how easy it is to use. The interface is intuitive, so even though there’s a lot you can do inside the platform, the learning curve feels very natural. You don’t need a long onboarding process to start seeing value. One of the biggest advantages for me is communication. Kommo integrates seamlessly with channels like Instagram, WhatsApp, and email, which allows me to centralize all conversations and lead management in one place. Instead of jumping between different apps, I can track every interaction and follow up with leads more efficiently. In terms of lead management, it really helps me stay organized. I can clearly see where each lead is in the process, keep notes, and make sure no opportunity is forgotten. This has improved my workflow and saved me a lot of time. I also use Kommo for marketing-related actions, like sending surveys to my contact base directly through the platform. This means I don’t need to hire external companies just to collect feedback, which adds a lot of value for the money. Overall, Kommo feels like a complete tool that I genuinely rely on. It’s not just affordable for what it offers, but it also adapts well to my daily routine and grows with my needs. #### Cons One thing I like less about Kommo is the support experience. Sometimes the support team doesn’t speak the same language as you, which can make communication a bit challenging, especially when the issue is more detailed or specific. When a problem is more complex, they usually open a ticket, and in those cases the resolution can take quite a long time. What I find frustrating is that the communication around tickets isn’t centralized. If I want an update, I need to reach out to support again, go through the whole filtering process, explain the situation from scratch, and then wait for feedback. It would be much better if ticket updates were easier to track in one place, without having to repeatedly contact support just to understand the status of an ongoing issue. #### Vendor response Olá, Agradecemos por compartilhar sua experiência com a Kommo! Ficamos muito felizes em saber que nossa plataforma tem contribuído para o seu trabalho. Seu feedback é muito importante para nós e nos motiva a continuar aprimorando nossas soluções para oferecer a melhor experiência possível. Atenciosamente, Equipe Kommo Replied March 2026 --- ### Good and Easy - Overall rating: 4/5 - Reviewer: MICAEL F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Kommo has been very positive, especially from a technical standpoint. The platform shines when it comes to API capabilities and documentation, making it a great fit for custom integrations. However, bridging the gap between the product's technical depth and the support team's knowledge would make this a truly gold-standard solution #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The Kommo CRM Api and the dev ecosystem, i can easily implement the functionalities of my system trought kommo, the SLA are relly descent and the documentation to implement and integrate troght my own system are really good. #### Cons Sometimes the support and CS team dont understand some techincal problems causing a little delay to a ticket resolution, improving that they will reach a gold standart. #### Vendor response Olá, Agradecemos por compartilhar sua experiência com a Kommo! Ficamos muito felizes em saber que nossa plataforma tem contribuído para o seu trabalho. Seu feedback é muito importante para nós e nos motiva a continuar aprimorando nossas soluções para oferecer a melhor experiência possível. Atenciosamente, Equipe Kommo Replied March 2026 --- ### My opinion about the KOMMO platform - Overall rating: 5/5 - Reviewer: Osiel A. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered "Using Kommo has been very positive, providing an easy-to-use and effective platform to consolidate communication with customers and streamline sales processes, although the price can be a little high." #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Focused on unifying messages, such as WhatsApp, Messenger, emails and phone calls, bringing all communications together in one place. It has automation tools, including automatic monitoring and alerts, which help save time. #### Cons Compared to some competitors, the plans offered by Kommo can be more expensive, especially for smaller companies. #### Vendor response Hi Osiel, Thank you for sharing your feedback! We’re thrilled to hear that Kommo has helped streamline your sales processes and unify your communications. We also appreciate your note about pricing and are continuously working to provide the best value for all our customers. Your feedback helps us improve and grow. Thanks again for your kind words! Best regards, Kommo Team Replied August 2025 --- ### long on specific steps and see processes where you need the best accurate results for - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros There is access to all parts of the process of receiving guests in phone call, main page or facetoface. And then simply place it in the system and has a precise commitment to any customer and your exclusive connection to the company. I can finally provide the service to the customer and build relations interactive and as deep as you want. #### Cons I'd like a function to activate specific functions only as a start and then switch to advanced functions rather than have it all at the same time. The software has many functions and skills, which takes time involve the staff in all areas and ways. --- ### amoCRM really helps to increase sales. - Overall rating: 5/5 - Reviewer: Galina R. - Verified reviewer: Yes - Product usage: Used unspecified for less than 12 months - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered We introduced the system to the company in early 2015. (for reference : iTrack - Web - studio on the market since 2004) You understand that we have a crisis in Russia , the rise in prices and etc., so we and other companies dont have founds for promotion, and therefore sales fell. Then we decided to implement CRM. First set Bitriks24 and were disappointed. Enterprise Portal and Communications within the company organizes smartly, but work with clients was not comfortable. Then we decided to put amoCRM. It was a breath of fresh air. In Bitriks24 In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics. In amoCRM you work with pleasure, this system reall helps you in sales. Analytics is at the high level. Though personally to us the standard options in analytics is not enough. Then we decided to modify the system on our own. We had some qualified programmers in our company, so it wasnt difficult, and we have modified system for our requirements. We liked this app and to modify it so much, that we became amoCRM partners. And now we help other companies to increase and automate their sales. Life hack to work with support: usually the time for consideration of treatment is three hours. If the task is urgent, please send your request in the support, and when you will know number of your ticket, call to the support and say your ticket number, then ask them to expedite time of the consideration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 #### Vendor response Ms. Romanenkova! Thank you for your review! We are very pleased that your company is our Partner and that our system has helped you to develop your business. Replied December 2015 --- ### Ease & Economy - The powers of amoCRM - Overall rating: 5/5 - Reviewer: Kostas A. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered If we take the top-ten rated Leads & Deals CRM softwares and calculate their average price per user, we are going to find that amoCRM (with an average of 15 euros per user/per month) is about 35% cheaper. It is economical for a pipeline software were you can easily track, how your leads move through it. In Stats screen, the audit trail info (of your leads) is a successful supplementation. The conversion rate between the different stages, gives effective details about the lifecycle of your leads and you can easily check, in which step your lead was delayed. The handling of your leads can be easily customized as per your needs, using drag and drop simple method. Calendar notifications reminds you, on time, your to do task deadlines. In Online forms, if I want to add amoCRM's build 'in web-form, I have to know where to paste the short code, even if the process is easy. A small how-to tutorial about the code paste process would be helpful. Pros - In case you have an active lead and you have a to do task, for this lead, it reminds you your task's deadline with calendar notifications. - Friendly user interface. - Excellent mobility use. Cons - The lack of exporting raw data (inbound, outbound calls etc), limits the reporting ability of the software. - A tutorial menu would be helpful. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Sales automation - Overall rating: 5/5 - Reviewer: Илкин Б. - Verified reviewer: Yes - Industry: Wine and Spirits - Product usage: Used unspecified for less than 2 years - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered Our company has been using the system for automation of sales , because it is very convenient. With amoCRM no client is lost, and sales funnel helps lead them systematically, according to the business processes. Also, it was pretty easy to track problematic stages of the transaction, and work on them. Another clear advantage , I believe ,is intuitive and succinct basic functionality. #### Ratings breakdown - Ease of use: 5/5 #### Pros Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers. Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus ! #### Cons amoCRM only suitable for sales force automation, it is not suitable for automation projects and production. #### Vendor response Dear Ilkin! Thank you for review! We are very pleased that you so highly value us! Replied December 2015 --- ### Convenient linking of deals to contacts - Overall rating: 5/5 - Reviewer: Olga S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros A very convenient application, which after installation helped save our managers a lot of nerves, and management - money. The application is convenient due to the possibility of integration with the phone manager. As a result, reminders about calls come to the mobile phone, which is always with you. The customer database is also now always at hand. Everything is sorted in order. Very friendly interface. You can add additional fields to the cards. #### Cons I wish the analytics were more extensive. At times, the application freezes for a few seconds. But in general, the impression is good. It is a pity that in addition to sales, the application is difficult to apply anywhere else. --- ### An efficient tool for sales management. - Overall rating: 5/5 - Reviewer: John T. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 10000+ employees - Product usage: Used other for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized. #### Cons You can’t view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can’t export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application. --- ### Perfect for our needs - Overall rating: 4/5 - Reviewer: Olga A. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We started using this CRM instead of Bitrix24. Dealing with the interface was easy, it is very simple. Due to this, in less than six months we have completely transferred the client base to the system. Special thanks to the support service, which promptly helped us with solving problems. #### Cons Mobile application needs to be improved. On some Android-powered smartphones, the scroll bar disappears. I do not know why this happens, but on iOS there is no such problem. --- ### Not the best option CRM - Overall rating: 4/5 - Reviewer: Anton D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros At first it seemed to me that the interface is not overloaded with unnecessary elements, which allows the program to be sorted out quickly enough. The functionality is quite wide, there is the possibility of narrow settings for sale funnels and transaction cards. Excellent integration with cloud providers. #### Cons There is no possibility to customize the analytics section on your own, everything is standard and simple, sharpened exclusively for sales. There is no usual environment for working with mail, there are failures and delays in the delivery of notifications and messages. --- ### Simple and clear CRM, but there are serious disadvantages - Overall rating: 4/5 - Reviewer: Oleg T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Of the many existing CRMs today, amoCRM is in my opinion one of the most simple and straightforward. It is perfect for solving basic tasks or starting, which I was able to see from my own experience. A good design and interface, there is the possibility of integration with other tools. #### Cons I can safely say that amoCRM has a lot of minuses. These are security problems, unstable work, and slow support that cannot solve customer problems promptly. And one more thing - the system is not flexible enough, which is important for business. #### Vendor response Hello Oleg, Thank you for sharing your experience. We’re glad to hear that you appreciated Kommo’s simplicity, design, and integrations. We also value your feedback regarding security, stability, support, and flexibility. Over the past years, we’ve made significant improvements in these areas, enhancing platform reliability, security, and support responsiveness to better serve our users. Best Regards, Kommo Team Replied August 2025 --- ### One of the most simple CRM - Overall rating: 5/5 - Reviewer: Nataly O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Of the previously used numerous platforms, amoCRM is one of the simplest of them. It has a nice design and extensive integration with a significant number of other tools. #### Cons The system does not always work stably, I lack the necessary settings in the reports, and the support service works slowly and very often cannot solve the problems we have encountered. #### Vendor response Hello Nataly, Thank you for sharing your experience. We’re glad to hear that you appreciated Kommo’s simplicity, design, and integrations. We also value your feedback regarding stability, reporting settings, and support. Over the past years, we’ve made significant improvements in these areas to enhance platform reliability, reporting capabilities, and support responsiveness. Best Regards, Kommo Team Replied August 2025 --- ### Good CRM - Overall rating: 5/5 - Reviewer: Olga S. - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros amoCRM is great for a business based on sales, and it does not matter whether you have a real store or you offer virtual services, for example, in programming or web design. In this CRM, I easily configure tasks for myself and my subordinates, and monitor their implementation. Conveniently, all the actions performed on the tablet, immediately synchronized with the computer and employees are always at hand with up-to-date information. #### Cons Unfortunately, this system is very complex, but the developers do not provide a step-by-step guide on how to install it and properly configure it. Another thing I do not like is the inability to view statistics on mobile devices. --- ### With amoCRM we have significantly improved the efficiency of managers - Overall rating: 4/5 - Reviewer: Evgeny F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM. Now all interaction is clearly logged, and the system can see the communication from the client's first appeal and to provide him with final reports on the work done. #### Cons I do not like how the technical support service works in this system, guys can not answer questions for a long time. --- ### amoCRM - a single workspace - Overall rating: 5/5 - Reviewer: Виталий Ч. - Verified reviewer: Yes - Industry: Internet - Product usage: Used unspecified for less than 12 months - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered Since the beginning of this year, we use the amoCRM in our sales department. The first time was certainly uncomfortable , but thanks to webinars and documentation, staff involved in the work with the product within two weeks. Functional of the system covers work with the client and lead since the first treatment to completion of the transaction. I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales. Due to the wide functional external API amoCRM we integrated with the infrastructure of the company, so saved ( in a number of things to tens of minutes ) on types of operations. The missing functionality is compensated by third-party widgets, which amoCRM provides on the settings page. I recommend amoCRM to work with clients - amoCRM - a single workspace. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Low barrier to entry #### Cons not work with documents #### Vendor response Dear Vitaly! Thanks for your review. We are constantly improving our webinars and do a more complete documentation in order that it may be even easier for you to deal with the system. Replied December 2015 --- ### The support service is not competent enough - Overall rating: 4/5 - Reviewer: Rony M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros This CRM can significantly increase the productivity of our employees. The software allows you to assign tasks to employees of our company, and also contributes to the convenient processing of important information. #### Cons The notification system sometimes fails. The technical support service does not work as well as we would like, therefore, our employees have resolved many problems themselves. ## More reviews [Next reviews](https://www.softwareadvice.com/product/3142-Kommo/reviews/?page=2) --- Kommo Reviews, Pros and Cons - 2026 Software Advice