amoCRM software


AmoCRM is a cloud-based customer relationship management solution that helps users manage the sales pipeline. Users can receive feedback and reports about the performance of salespersons. The solution offers lead scoring and nurturing, email integration and sales analytics. It supports custom field creation and unique tags that allows users to organize deals and contacts. The mobile app is available for download on iOS and Android devices.

AmoCRM delivers full visibility of the sales pipeline and can be broken out based on the lead count, revenue, sales rep or tags. Existing customers can be uploaded from contact databases such as Outlook and Gmail. Follow up tasks keep users up-to-date on meetings, calls and emails, and are attached to the lead or contact cards.

Integrations include Facebook, MailChimp, Zendesk, Dropbox, and Xero. AmoCRM allows users to integrate with more applications using API. Pricing is per user per month. Support is available via email and phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

79 Reviews of amoCRM

Showing 1 - 20 of 79

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  • Adam from Accenture

    Number of employees: 501-1,000 employees

    September 2018

    Powerful CRM for solving any business problems

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    When I studied the submitted CRM on the market, then one of the most powerful seemed to me amoCRM and subsequently I was not mistaken. This system is well thought out and well implemented, all functions are combined into thematic blocks. If earlier we conducted a database of clients in online tables and could easily lose contacts or other information (accordingly, we lost some of our potential income), then in amoCRM we see every step of managers, programmers and other our specialists responsible for the work.

    Cons

    The very process of installing and configuring CRM was complicated and time-consuming, even our experienced system administrators had to spend a lot of time, repeatedly consulting technical support in order to configure all the modules and start the work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Igor from Exadel

    Number of employees: 501-1,000 employees

    September 2018

    amoCRM helps to optimize the work of managers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This CRM, working in the cloud, helped us to optimize the work of our managers, who process customer databases, record their appeals, analyze requests and, as a result, issue recommendations for the further development of the service. So, in amoCRM it's easy to fix everything, from the first user's request and ending with the delivery of the finished project and its payment, while everything is presented graphically, so that no information is lost and will be taken into account.

    Cons

    In order to independently install and configure this CRM, it will take a lot of time, so it's better to immediately trust the professionals and not to suffer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Diana from Dr Schutz floor solution systems. Canada and USA.

    Number of employees: 1 employee

    August 2018

    AmoCRM is outstanding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is the best contact manager I have ever used. Super affordable... almost too good to be true! As a business developer I now recommend AMOCRM to all my clients.

    Pros

    Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money!

    Cons

    Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me.
    They don't respond to messages very well, I have to keep calling back.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mariia from Svitla Systems, Inc.

    Number of employees: 51-200 employees

    August 2018

    amoCRM - the system aimed at obtaining the result

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    amoCRM originally bribed me with a huge number of functions and a nice well thought out design. The system is so thought out and implemented that even after several days of work and adding a small amount of data it was already clear that this CRM will suit us and we will be able to use it for business. Slowly we sorted out the modules we needed (Transactions, Lida, Contacts, Tasks) and the work moves very quickly.

    Cons

    Despite the nice design, it turned out that it is difficult to install the system and configure it. We even had to invite to the office a specialist who works only with amoCRM, but he helped us save time on installing CRM.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Leah from Pivoting Aspects, Inc.

    Specialty: Consulting

    Number of employees: 2-10 employees

    August 2018

    Sufficient for very basic functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very user-friendly, it serves the purpose of establishing a basic database of contacts. It also integrates with Google.

    Cons

    I think it is quite pricey for the features they offer, especially considering that there are other systems in the market the offers more features for less cost.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 201-500 employees

    August 2018

    The best way to get the most out of your best customers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has been a game changer for us and we have enjoyed using this software. It dials into the smaller group of our customers and finds additional sales opportunities for us.

    Pros

    It has really assisted us in finding the way to take the fullest advantage of our top customers.

    Cons

    There is not much not to like. I cannot think of anything that I dislike at this point.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Evgeny from Luxoft

    Number of employees: 501-1,000 employees

    August 2018

    With amoCRM we have significantly improved the efficiency of managers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM. Now all interaction is clearly logged, and the system can see the communication from the client's first appeal and to provide him with final reports on the work done.

    Cons

    I do not like how the technical support service works in this system, guys can not answer questions for a long time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Artem from Softline Group

    Number of employees: 501-1,000 employees

    August 2018

    Complex system overloaded with functions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I work in a large IT company and we just need to ensure that all processes are perfectly organized and documented. After a long meditation, we decided to try moving the business to amoCRM. So after 8 months of use, I can say that this system has a lot of functions, but it's very difficult to customize the application for a specific business. At the same time, when the system is already running and working, new users easily master the existing functionality.

    Cons

    Separately, I want to pay attention to poorly working support service. It seems that thousands of customers are served by only a few people whose qualifications leave much to be desired. And at the same time they often respond very late, when the question has already been resolved by one's own strength and nerves.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • John from GSK

    Number of employees: 10,000+ employees

    August 2018

    An efficient tool for sales management.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized.

    Cons

    You can’t view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can’t export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Anutte from Self-employed

    Number of employees: 1 employee

    May 2018

    System for accounting of customers and transactions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    amoCRM is a simple and convenient system, thanks to which it is very easy to keep a record of customers and transactions. The main advantage of this system is the convenient and simple functionality of relatively more expensive counterparts.

    Cons

    If there is any failure on your system or you need to change something, you will not have to count on technical support - it works very slowly, and the answers are given in templates.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Useful organizational business tool.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros


    amoCRM created for business growth and positive organization in a way that allows us to manage our company with greater control, ease and efficiency.

    Cons

    Independently of the fact that the software has diversities of functions and skills, it is necessary to have an individual tool that is so complicated and the procedure to work it in a simpler way is shorter.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Olga from Uni

    May 2018

    Good CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    amoCRM is great for a business based on sales, and it does not matter whether you have a real store or you offer virtual services, for example, in programming or web design. In this CRM, I easily configure tasks for myself and my subordinates, and monitor their implementation. Conveniently, all the actions performed on the tablet, immediately synchronized with the computer and employees are always at hand with up-to-date information.

    Cons

    Unfortunately, this system is very complex, but the developers do not provide a step-by-step guide on how to install it and properly configure it. Another thing I do not like is the inability to view statistics on mobile devices.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anders from A Mind For You Ivs

    April 2018

    Overehelmed with functionality, but great guide and user interface

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software really helps to create an automated sales system and create the customer experience desired. It helps to see where in the process We are, and what methods works and what not. Effective and can be utilized for new employees as well.

    Cons

    The functionality is overwhelming at first, so it takes quite some time to get familiar with the software and its use. Some of the categories are not so intuitively and one must look around some time before finding what is needed. Of course this goes easier over time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rahul from IndiaMART InterMESH Limited

    Number of employees: 1,001-5,000 employees

    March 2018

    Captures the essence of the account management.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using it to manage customer accounts.

    Pros

    I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively.

    Cons

    Customer support is highly proactive. If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Yan from Premium Consulting

    Number of employees: 2-10 employees

    March 2018

    Good CRM for larger sales teams

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent CRM for larger teams.

    Pros

    Many features. Clear and understandable interface, that is not cluttered. Reasonable pricing. Good support team eager to help.

    Cons

    I fact too many features only larger teams can use. It seems that are more focused on analytics than on automation.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rajana from mytaskhelper.com

    Number of employees: 2-10 employees

    March 2018

    The security system leaves much to be desired

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really liked the amoCRM functionality, because it is quite extensive, and it's easy to understand. Its use for a short period of time allowed our company to significantly increase sales.

    Cons

    Letters go with a huge delay. There are too few widgets. The security of the system is not high enough, so accounts are often hacked.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Norbert from www.heal10.com

    Number of employees: 2-10 employees

    March 2018

    The engine for professional users

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The functionality of amoCRM is quite extensive, it allowed our company to significantly increase the level of sales. Through it, it was possible to fine-tune the data and control workflows, greatly facilitating it.

    Cons

    To fully familiarize yourself with the functional, you need to devote a considerable amount of time to learning. The engine was not suitable for beginners. There are loopholes in safety.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Grace from http://www.heal10.com/

    Number of employees: 2-10 employees

    March 2018

    Good CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The system allows you to simply maintain a database of contacts and accounting transactions (in reference to contacts). Contacts and transactions can be tagged. Based on the amount and status of transactions, a sales funnel is formed. There is an API. Possibility to add fields to transaction cards. Integration with MailChimp.

    Cons

    The interface of the system is not as simple as it seems at first glance, the cost of the package is quite high. But if you deal with CRM, you will certainly appreciate its functionality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Colin from heal10.com

    Number of employees: 2-10 employees

    March 2018

    The system is complex in mastering

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We try to maximally automate all our business processes, one of the virtual assistants for us is amoCRM, which has a lot of functions and useful modules.

    Cons

    Despite the fact that the system is difficult to set up and master the functionality, technical support is always in touch and tries to prompt and help.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    long on specific steps and see processes where you need the best accurate results for

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There is access to all parts of the process of receiving guests in phone call, main page or facetoface. And then simply place it in the system and has a precise commitment to any customer and your exclusive connection to the company. I can finally provide the service to the customer and build relations interactive and as deep as you want.

    Cons

    I'd like a function to activate specific functions only as a start and then switch to advanced functions rather than have it all at the same time. The software has many functions and skills, which takes time involve the staff in all areas and ways.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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