amoCRM Software


AmoCRM is a cloud-based customer relationship management solution that helps users manage the sales pipeline. Users can receive feedback and reports about the performance of salespersons. The solution offers lead scoring and nurturing, email integration and sales analytics. It supports custom field creation and unique tags that allows users to organize deals and contacts. The mobile app is available for download on iOS and Android devices.

AmoCRM delivers full visibility of the sales pipeline and can be broken out based on the lead count, revenue, sales rep or tags. Existing customers can be uploaded from contact databases such as Outlook and Gmail. Follow up tasks keep users up-to-date on meetings, calls and emails, and are attached to the lead or contact cards.

Integrations include Facebook, MailChimp, Zendesk, Dropbox, and Xero. AmoCRM allows users to integrate with more applications using API. Pricing is per user per month. Support is available via email and phone.

Sales pipeline
Sales pipeline

Sales pipeline

Lead profile

Lead profile

Sales analytics

Sales analytics

Lead sources

Lead sources

Email inbox

Email inbox

Mobile compatibility

Mobile compatibility

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



98 Reviews of amoCRM

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 98 reviews

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Chetan from Lux Group

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Poor customer support

Pros

We used amoCRM for 3 years. This service had everything you need: convenient maintenance of the sales funnel, convenient project structure, detailed statistics for analytics. There was not only one thing - stable work.

Cons

When we started having problems with access to CRM, we asked for support to help us. After the appeal, 2 months passed, but the malfunctions did not stop. I had to switch to another CRM.

Review Source: Capterra

Jakub from Gemius Polska

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Excellent customer service

Pros

AmoCRM is exactly the service we need. With his help, we see the entire history of the client: what he bought, what he liked and how much we earned. All these data are collected in the statistics with which it is convenient to conduct an analysis of the work.

Cons

It is quite difficult to quickly implement CRM and start working. We planned to do everything in a week, but because of the abundance of functions, we had to study the service for a long time. As a result, the introduction took twice as long.

Review Source: Capterra

Adam from Luxury Escapes

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Excellent CRM for medium business

Pros

We use the service for almost a year. We have a fairly large company, so we were looking for a reliable and functional CRM. And we found her! In amoCRM there is everything that we need: a clear interface, the ability to automate the sales funnel, integration with social networks and just a stable job without failures.

Cons

If you do not use additional paid extensions, then amoCRM functionality may not seem so great. Fortunately, most extensions are inexpensive.

Review Source: Capterra

Anna from Genius Marketing

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Inexpensive and functional CRM

Pros

AmoCRM is perfect for our needs. This service has everything you need: detailed information about the client, tracking stages of the sales funnel, statistics of actions taken. And amoCRM is cheaper than any other similar service.

Cons

The only negative that I noticed for the entire year of use is that raw reports cannot be uploaded as a document. You can work with it only in CRM.

Review Source: Capterra

Olga from METRO Cash & Carry Ukraine

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Perfect for our needs

Pros

We started using this CRM instead of Bitrix24. Dealing with the interface was easy, it is very simple. Due to this, in less than six months we have completely transferred the client base to the system. Special thanks to the support service, which promptly helped us with solving problems.

Cons

Mobile application needs to be improved. On some Android-powered smartphones, the scroll bar disappears. I do not know why this happens, but on iOS there is no such problem.

Review Source: Capterra

Inna from Unit Space

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Convenient to work with customers

Pros

We implemented amoCRM 1 year ago. During this time, I got so used to this service that I definitely would not change it to one another. In amoCRM it is very convenient to work with clients, since you can enter all the necessary data in the program: phone number, mail, place of work, date of birth, and you can also create a note and write additional information there.

Cons

I would like the support service to respond faster. Help sometimes has to wait for several days, even when the question is urgent. For the rest, I have no complaints.

Review Source: Capterra

Andrei from ActivePlatform

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Service is not for everyone

Pros

We used amoCRM for a year, but stopped paying subscriptions. Of the benefits I can note good functionality. One of my favorite features was the Digital Pipeline, with which we could automate the sales funnel, advertising, and mailing.

Cons

The service is not intended for efficient work with clients. To answer a letter, you need to spend from 10 to 30 minutes. In addition, it is difficult to obtain information from the support service. They have one answer to all the questions: there is a problem, we are solving it. Neither the timing nor the reason you will never know.

Review Source: Capterra

Vladislav from Unit Space

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Good CRM, but bad customer support

Pros

I use this CRM for almost a year. What I like most is that you can automate the sales funnel. I only needed to adjust the stages, and then just drag the transactions with the mouse.

Cons

Technical support for a long time solves problems. Instead, she constantly makes formal replies. We could not be helped by 2 weeks, and the request was directly refused to be contacted by a technical specialist.

Review Source: Capterra

Veronica from Income Over Expense

Industry:  Consulting

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2018

amoCRM Gets The Job Done Efficiently!

Pros

Wow, what a surprise its been to finally find a CRM away from the general masses. We won't mention any names, but I think you know who I'm referring to. :-). amoCRM provided us with so many tools to target and track our sales pipeline to ensure no opportunities fell through the cracks. Very happy with amoCRM!

Cons

Depending on where your CRM experience is from, it is important to stay in contact with your on boarding support! Make sure you stay consistent with all of the incoming information from your daily sales calls and you will ensure increased conversions!

Review Source

Vasiliy from Luxoft

Number of employees:  501-1,000 employees

Ease-of-use

Customer support

Functionality

November 2018

In general, the system suits

Pros

The application has a very attractive interface, it works without interruptions, is easy to use, you can set up mailings and set your own parameters for them, you are pleased with the presence of a large number of integrations.

Cons

Narrowly focused functionality of the program, designed only for sales. The work of technical support leaves much to be desired, has repeatedly been asked to resolve our problem, but no concrete action has followed.

Review Source: Capterra

Nataliia from ArtJoker

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

CRM is good, but it has no disadvantages

Pros

In general, a very convenient and practical CRM, I personally intuitively understand what and how to do, even if you use it for the first time. It is very easy to make mailings to customers and to adjust the order conditions, there is no need to be in the office at all times.

Cons

The narrow focus of functions, aimed only at sales, the impossibility of adjusting the fields of the report, you can only use the standard version, poor support of users.

Review Source: Capterra

Doru from Luxoft Romania

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great platform

Pros

We use this CRM for a year. I like the fact that it was easy to customize to the needs of our projects thanks to a simplified interface. In addition, when we started using amoCRM, we got a part of the capabilities of SMM, thanks to the integration with social networks.

Cons

At the moment, you can not just see the statistics from your smartphone. Absolutely all data is exported to a document that takes up a lot of space. It would be more convenient if, before exporting, we could independently choose only the data that we need.

Review Source: Capterra
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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Functionality

October 2018

amoCRM Allows me to Effectively Communicate With Customers

Definitely try it out for yourself, great program!

Pros

I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.

Cons

Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job.
Not technically a con, but it feels a bit crowded.

Review Source: Capterra

Elena from Luxoft

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Decent service to improve sales

Pros

Our company has been using this CRM for many years. This is quite a decent service with its advantages. It works stably throughout its use, its interface is intuitive, and it also has a function for sending special offers. In other words, everything suits me in it.

Cons

Setting up the previous CRM we did on our own. But? To configure amoCRM, you need to know a lot of subtleties. We had to invite a specialist and pay him a lot.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Customer support

Functionality

October 2018

An accurate and precise tool; lessened computation and data errors

Pros

Our clients are mostly business owners or managers and with amoCRM, they have been very pleased with our service.
We are pleased that we have used the product and reviewed it intensively before using it on our clients. We love every feature that is available. With the management of every project possible, this software did more and created possibilities for our team. Account and expense tracking are more positive features which made using amoCRM amazing. Everything is easier and financial management is more accurate.

Cons

Tech support of this product is honestly pretty poor. Response takes a long time to arrive. Good thing we only have little chances to need tech support.

Review Source: Capterra

Dan from Algebra Din SRL

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Good option for keeping orders

Pros

We use this CRM for 1.5 years. In addition to the basic functions, there is an excellent monitoring system: you can track and highlight statistics on any orders at any time. Thus, this CRM is also an excellent tool for in-depth analysis.

Cons

We had rare departures, as we wrote to the support service (twice). All promised to eliminate within a month. But a year has passed, and nothing has changed.

Review Source: Capterra

Andre from Luxoft Financial Services

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Overall not bad, but far from perfect

Pros

I have been working with this CRM for 3 years. She has no complicated settings, everything has already been done for me. There is a large selection of applications that can be integrated. In general, a good choice for working with a sales funnel.

Cons

Technical support amoCRM works terribly. To get not even a solution to the problem, but simply an answer to the question, you will be driven from one specialist to another. They themselves can not figure out who is responsible for what.

Review Source: Capterra

Ran from LastMileLink Technologies

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Excellent service, indispensable for marketing

Pros

Excellent CRM. A huge advantage for me is the availability of the desktop version. While working I have to open a lot of tabs. Losing there is necessary - easy. And I find the desktop program without problems.

Cons

I have not found any flaws for all the time using CRM. Even when there was no access for technical reasons from our side, the support service tried to help us and made recommendations for fixing the problem.

Review Source: Capterra

Cody from Footballshirts4all

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

September 2018

Uncluttered dashboard with a single screen view into the customer's journey + packed with features

Pros

It is easy to use and affordable and packed with detailed pipelines and surprising features such as the built-in VoIP which enables you to dial directly from the contact’s entry; it records all phone calls so you can playback or monitor the team’s calls.
The dashboard is uncluttered and if you are patient enough to learn how to do it, you can customize the dashboard widgets. The UI brings in the familiarity of social networks with adds to the ease in navigation. The built-in team messaging is ace in adding that collaborative touch.
I quite like the single screen view of a customer’s stage in the buying cycle and how they move through the sales process.

Cons

It doesn’t bother me, but one thing would be that as the business grows you gotta check whether AmoCRM will scale with the business growth.

Review Source: Capterra

Adam from Accenture

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Powerful CRM for solving any business problems

Pros

When I studied the submitted CRM on the market, then one of the most powerful seemed to me amoCRM and subsequently I was not mistaken. This system is well thought out and well implemented, all functions are combined into thematic blocks. If earlier we conducted a database of clients in online tables and could easily lose contacts or other information (accordingly, we lost some of our potential income), then in amoCRM we see every step of managers, programmers and other our specialists responsible for the work.

Cons

The very process of installing and configuring CRM was complicated and time-consuming, even our experienced system administrators had to spend a lot of time, repeatedly consulting technical support in order to configure all the modules and start the work.

Review Source: Capterra

Displaying 1 - 20 of 98 reviews