amoCRM Software


AmoCRM is a cloud-based customer relationship management solution that helps users manage the sales pipeline. Users can receive feedback and reports about the performance of salespersons. The solution offers lead scoring and nurturing, email integration and sales analytics. It supports custom field creation and unique tags that allows users to organize deals and contacts. The mobile app is available for download on iOS and Android devices.

AmoCRM delivers full visibility of the sales pipeline and can be broken out based on the lead count, revenue, sales rep or tags. Existing customers can be uploaded from contact databases such as Outlook and Gmail. Follow up tasks keep users up-to-date on meetings, calls and emails, and are attached to the lead or contact cards.

Integrations include Facebook, MailChimp, Zendesk, Dropbox, and Xero. AmoCRM allows users to integrate with more applications using API. Pricing is per user per month. Support is available via email and phone.



132 Reviews of amoCRM

Overall rating

4.48 / 5 stars

Filters:

Showing 1 - 20 of 132 reviews

January 2019

Justina from Intermedix

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Convenient system

Pros

We started using amoCRM a long time ago, because the service perfectly collects in the statistics section all customer data for our company. There are many useful tools and integrations with third-party services.

Cons

Because of the large number of functions, it took me quite a lot of time to study them. It was possible to contact the support service to resolve the issues that arose only several days later.

January 2019

Karli from Devbridge Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

A good system for collecting customer data

Pros

Through the use of amoCRM, we were able to perform a full-fledged sales analysis, keep track of the customer base, and also determine the productivity of our employees. Excellent integration with mobile devices.

Cons

There is no functionality for sales forecasting. In case of any problems, it is problematic to contact the support service. The notification system does not always work correctly.

January 2019

Chris from Devbridge Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2019

Poor support service

Pros

Using amoCRM allowed us to significantly increase the efficiency of our team. The service works stably and freely integrates with social networks that we use on an ongoing basis.

Cons

I didn’t like the work of the support service, because, without waiting for an answer from them, we had to look for a solution on the forums ourselves, which took a lot of our time.

January 2019

Olesya from Game Insight

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Service with many useful features

Pros

Our company uses amoCRM, since this service has a convenient system for analyzing sales and many other useful functions. There is full integration with mobile devices.

Cons

No tools for managing resources and documents. In amoCRM, you cannot make predictions, and there is no function in the software to track current project progress.

January 2019

Bernard from Centaurus Capital

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Great system, but support is very slow

Pros

The amoCRM system is great for managing our company's sales. The platform allows us to conveniently carry out a full-fledged sales analysis and track employee performance.

Cons

In this CRM there is no possibility to divide leads into different categories. The support service does not respond promptly to requests, so a response can be expected for quite some time.

January 2019

Alex from SSA Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Functional Sales Management System

Pros

To manage the sales of the company, we use the amoCRM system. The platform provides an opportunity to analyze sales and track employee performance. Integration with the site through the API. It is possible to create sales funnels.

Cons

Inside the amoCRM platform there is no function to forecast sales. Also missing tool for managing resources and documents. You can not divide leads into different categories.

January 2019

Vlad from IntellectSoft

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Functional customer base accounting system

Pros

In our company, we use the amoCRM system to account for the customer base and sales department transactions. The platform allows you to create sales funnels for reports and increase profits. There is full integration with mobile devices.

Cons

The first thing I would like to add to the accounting system amoCRM customer base is a tool for managing the company's internal resources. The second is a function to predict the number of sales.

January 2019

Guilherme from Gameloft

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

January 2019

Multifunctional platform with poor support service

Pros

We enjoyed this multifunctional platform with its intuitive interface, as well as integration with the mobile device manager, which significantly improves its usability.

Cons

The notification system does not always work correctly and without failures. We were also dissatisfied with the support service, from which we had to wait for a response for a rather long period of time.

December 2018

Ross from SSA Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Good system for collecting customer data

Pros

Statistics amoCRM collects all the information about our company's customers. The service fully integrates with the list of social networks necessary for us and works well on iOS and Android mobile platforms.

Cons

The key disadvantages of amoCRM are interrelated with the collaboration system. You can not make predictions, as well as not enough features that would allow to monitor the current progress of the project.

December 2018

Dennis from Bolger and Associates, Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Product and Great Service

Pros

Does a great job of moving the customer along in a sequence of events towards a sale. Has great integration with the MS Products and more.

Cons

We really didn't find anything we didn't like about the product at this point. We have moved our decision to 1st quarter of 2019.

December 2018

Rodion from GP Solutions

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Multifunctional service

Pros

Our employees use amoCRM, because the service has an impressive set of useful functions for the work, providing a convenient system of sales analytics and the ability to use it on a mobile application.

Cons

With some third-party applications, integration does not work well. With technical support contact is quite problematic and you have to spend some time.

December 2018

Ekaterina from www.sportlife.ua

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

There are pros and cons

Pros

My impressions of working with this CRM are ambiguous. It has its advantages: a simple interface, not overloaded with unnecessary elements; automatic settings for sales funnels; Good interaction with a large number of communication providers.

Cons

There were also some minuses: a highly specialized focus; too standard analytics system, without the possibility of introducing additional functionality; poorly thought out customer focus system.

December 2018

Maxim from Internet marketing agency Netpeak

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Multifunctional platform

Pros

Functional modern platform with a clear interface, which is extremely comfortable to use thanks to integration with the manager of mobile devices. It is possible to add additional fields for cards.

Cons

Some fields are translated in the wrong way. In case of failures or errors, the response from the support service to your request can be waited from several days to a couple of weeks.

December 2018

Dmitry from Instinctools EE Labs

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Convenient customer base accounting system

Pros

In our company, we use the services of the amoCRM platform to account for the customer base and manage the main business processes. The service allows you to create sales funnels to create detailed reports and increase the level of service sales. Available application for mobile devices on Android and iOS.

Cons

The main disadvantages of the amoCRM platform are related to the collaboration system. First, the service lacks a function to track the current state of development of the project. Secondly, there is no possibility of making forecasts.

December 2018

Rony from ActivePlatform

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

The support service is not competent enough

Pros

This CRM can significantly increase the productivity of our employees. The software allows you to assign tasks to employees of our company, and also contributes to the convenient processing of important information.

Cons

The notification system sometimes fails. The technical support service does not work as well as we would like, therefore, our employees have resolved many problems themselves.

December 2018

Tanya from SSA LTD

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Stable service

Pros

All data on our clients is collected in amoCRM statistics, which is comfortable to analyze. The service integrates seamlessly with the social networks we need and during its work there are no failures.

Cons

It is quite difficult to quickly implement CRM to begin using it. Due to the presence of many functions, our employees took a lot of time to devote to its study.

December 2018

Amber from Netpeak Software

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Good system, but with poorly functioning support

Pros

It is convenient for me to use amoCRM on a mobile device, when I need to scan business cards or not to use a computer. Available a huge number of integrations with other services. Of course, this is a huge CRM, but I use only a minimal set of functions.

Cons

I didn’t like it at all that the problem solving by the support service may take several months. Telephony was able to connect, but with rather great difficulties.

December 2018

Yana from Internet marketing agency Netpeak

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Convenient business management system

Pros

We use amoCRM in our company for more than 3 years. The service provides a large set of useful tools for business management: a system of sales analytics, the function of creating a sales funnel. There is the possibility of integration with the website and the phone for the accounting of leads.

Cons

The first and, probably, the main disadvantage of the amoCRM business management service is that after you add a new manager to the system, he can see all the profits and turnover of the company.

December 2018

Galina from Dev-Pro.net

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Had to work with more advanced tools

Pros

I can not say that the application does not have pluses at all. The first impression is very positive, the presentations are bright and colorful. Convenient digital pipeline system that allows you to manage the client's solution.

Cons

Unfortunately, I was disappointed with the approach to saving customer cards, the system of notifications and comments periodically crashes. There is no opportunity to work on your server, the integration is very debugged.

December 2018

Michael from Nimble

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Small number of integrations

Pros

One of the most functional modern platforms, which does not require performing unnecessary actions, since we can comfortably carry out most of the necessary tasks with a few mouse clicks.

Cons

Most of the most common integrations are missing. There is currently no mobile app. You can not customize the section of analytics to fit your needs.