amoCRM Software


 

AmoCRM is a cloud-based customer relationship management solution that helps users manage the sales pipeline. Users can receive feedback and reports about the performance of salespersons. The solution offers lead scoring and nurturing, email integration and sales analytics. It supports custom field creation and unique tags that allows users to organize deals and contacts. The mobile app is available for download on iOS and Android devices.

AmoCRM delivers full visibility of the sales pipeline and can be broken out based on the lead count, revenue, sales rep or tags. Existing customers can be uploaded from contact databases such as Outlook and Gmail. Follow up tasks keep users up-to-date on meetings, calls and emails, and are attached to the lead or contact cards.

Integrations include Facebook, MailChimp, Zendesk, Dropbox, and Xero. AmoCRM allows users to integrate with more applications using API. Pricing is per user per month. Support is available via email and phone.

 

amoCRM - Sales pipeline
 
  • amoCRM - Sales pipeline
    Sales pipeline
  • amoCRM - Lead profile
    Lead profile
  • amoCRM - Sales analytics
    Sales analytics
  • amoCRM - Lead sources
    Lead sources
  • amoCRM - Email inbox
    Email inbox
  • amoCRM - Mobile compatibility
    Mobile compatibility
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

68 Reviews of amoCRM

 

Start your review of amoCRM

Click to start
https://www.softwareadvice.com/crm/amocrm-review/
Software Advice Reviews (8)
More Reviews (60)

Showing 1-8 of 8

Ian from HealthCare
Specialty: Advertising
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Amo CRM will get the job done!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The business I am in is very small and not many people work here. This is perfect for helping us stay organized.

Pros

Very good for small businesses. Very easy to use and it is not as expensive as some of the other CRMs out there.

Cons

It is not that great for anything other than keeping organized and sending out emails. Larger companies will want to use another.

Review Source
 
 

Mike from Xtenex Corp
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Worth the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has good overall functionality that can be customized to your company’s needs, integrated well with email accounts and notifies you of daily projects and events.

Cons

With so many features of functionality it would be nice to have more technical support from USA rather than European CSR’s

Review Source
 
 

Loren from Creative Concrete
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

AmoCRM - Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use
Interface is user-friendly
Tags for leads make organization easier
Pipeline view is a nice feature
Spreadsheet importation is customizable

 
 

Anton from LTD Mobile Technology
Specialty: Construction

January 2016

January 2016

My experience with amoCRM

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I had tested many CRM systems when I had to choose one for my sales department. I found amoCRM to be more attractive for my tasks. amoCRM was chosen not only in terms of functionality, but concerning usability too. Therefore, it was the key reason for setting system up. What is more, it really works fast and allow my managers to reduce time for contact handling. In a word, I’m going to stay with amoCRM, it’s what I was looking for.

Likes Least

This simple system is possible to leads & contacts, sales analysis, mobile applications, web-site integration, security and access,
scoring etc

Recommendations

Using of educational video tutorials and information from the thematic distribution within the license. At initial registration the trial period.

 
 

Dmitriy from NBPI
Specialty: Accounting

December 2015

December 2015

Easy of use tool for lead management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The key difference of amoCRM is that sales rep could easily start using the system
and quickly understand the logic inherent in it.
amoCRM has a friendly interface and really helps to sell more.
I, as the leader, can easily control the sales process. Integration with email
and web forms are simply adjusted and give an immediate effect in terms of speed of
responses to questions of potential customers.
For us it is an effective system for lead management which is easy and pleasant to
work with.

Likes Least

I not found any disadvantages in the work of the CRM system

Recommendations

If you care quick and simple implementation, be sure to consider amoCRM.

 
 

Julia from INTROVERT
Specialty: Software / IT

December 2015

December 2015

A perfect system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Our company needed a system that would gather together all our leads sources and would properly distribute heavy load among our managers. A system that would allow us control the most effective sources of customers and identify bottlenecks in the deal from the receiving of the lead to the closure. A system that won’t leave any task without attention in the flood of information. A system that would automate the work with a large customer base when no client is left behind. AmoCRM is a perfect match for all of these tasks with its extensive possibilities for integration. Now we make calls, conduct correspondence, send e-mails and all this in one system, saving so much time of our staff. We have stopped losing leads, conversion of incoming calls has almost doubled.

Likes Least

Can't really tell... Just keep it up! Surprise us with new, more impressive releases

Recommendations

I just hope that Amo wont be standing still, it will be constantly evolving, improving its existing strengths and offers us new opportunities.

 
 

Yana from INTROVERT
Specialty: Other

December 2015

December 2015

Definetely the best choice

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We have tried several different CRM-systems but they didn’t work for us: interface was unmanageable and too complex or settings for the specifics of our company weren’t flexible enough. We had heard about AmoCRM from colleagues and decided to try AmoCRM. After trial period we have realized that this system is exactly what we need. It contains everything you need and nothing odd, it can be easily adjusted to meet needs of a company. Analytics allows you to track how your staff works, which provides a significant increase in sales effectiveness. We've been looking for a convenient system and finally found it. I highly recommend it!

Likes Least

Can't say. Our stuff has quickly adapted to the system, they no longer miss important tasks, we have managed to automate a lot of manual work and now our customers are satisfied with fast service.

Recommendations

Try and try and then choose the most convenient option for you. For us and for our colleagues this is amoCRM.

 
 

Valentine from BCD
Specialty: Telecommunications

December 2015

December 2015

Easy, breezy (c)

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Amo is so cool! It’s so handy for deals conducting and tasks setting. It’s been a year since I don’t need to think about and trying to remember what I have to do tomorrow anymore. My supervisor has always wanted to control me and now he can actually do it without compromising my work. Gone are the days when I had to fill the reports every night by my hand. I am so glad we found a system like this.

Likes Least

There is nothing I can tell, all problems or errors are immediately corrected, so our business is not affected by them.

Recommendations

Be more consumer-oriented. Nowadays it's the most important thing.

 
 
 
Showing 1-20 of 60


May 2018

May 2018

Useful organizational business tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros


amoCRM created for business growth and positive organization in a way that allows us to manage our company with greater control, ease and efficiency.

Cons

Independently of the fact that the software has diversities of functions and skills, it is necessary to have an individual tool that is so complicated and the procedure to work it in a simpler way is shorter.

Review Source: Capterra
 

Olga from Uni

May 2018

May 2018

Good CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

amoCRM is great for a business based on sales, and it does not matter whether you have a real store or you offer virtual services, for example, in programming or web design. In this CRM, I easily configure tasks for myself and my subordinates, and monitor their implementation. Conveniently, all the actions performed on the tablet, immediately synchronized with the computer and employees are always at hand with up-to-date information.

Cons

Unfortunately, this system is very complex, but the developers do not provide a step-by-step guide on how to install it and properly configure it. Another thing I do not like is the inability to view statistics on mobile devices.

Review Source: Capterra
 

Anders from A Mind For You Ivs

April 2018

April 2018

Overehelmed with functionality, but great guide and user interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software really helps to create an automated sales system and create the customer experience desired. It helps to see where in the process We are, and what methods works and what not. Effective and can be utilized for new employees as well.

Cons

The functionality is overwhelming at first, so it takes quite some time to get familiar with the software and its use. Some of the categories are not so intuitively and one must look around some time before finding what is needed. Of course this goes easier over time.

Review Source: Capterra
 

Rahul from IndiaMART InterMESH Limited
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

Captures the essence of the account management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using it to manage customer accounts.

Pros

I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively.

Cons

Customer support is highly proactive. If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours.

Review Source: Capterra
 

Yan from Premium Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Good CRM for larger sales teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent CRM for larger teams.

Pros

Many features. Clear and understandable interface, that is not cluttered. Reasonable pricing. Good support team eager to help.

Cons

I fact too many features only larger teams can use. It seems that are more focused on analytics than on automation.

Review Source: Capterra
 

Rajana from mytaskhelper.com
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

The security system leaves much to be desired

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really liked the amoCRM functionality, because it is quite extensive, and it's easy to understand. Its use for a short period of time allowed our company to significantly increase sales.

Cons

Letters go with a huge delay. There are too few widgets. The security of the system is not high enough, so accounts are often hacked.

Review Source: Capterra
 

Norbert from www.heal10.com
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

The engine for professional users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The functionality of amoCRM is quite extensive, it allowed our company to significantly increase the level of sales. Through it, it was possible to fine-tune the data and control workflows, greatly facilitating it.

Cons

To fully familiarize yourself with the functional, you need to devote a considerable amount of time to learning. The engine was not suitable for beginners. There are loopholes in safety.

Review Source: Capterra
 

Grace from http://www.heal10.com/
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Good CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system allows you to simply maintain a database of contacts and accounting transactions (in reference to contacts). Contacts and transactions can be tagged. Based on the amount and status of transactions, a sales funnel is formed. There is an API. Possibility to add fields to transaction cards. Integration with MailChimp.

Cons

The interface of the system is not as simple as it seems at first glance, the cost of the package is quite high. But if you deal with CRM, you will certainly appreciate its functionality.

Review Source: Capterra
 

Colin from heal10.com
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

The system is complex in mastering

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We try to maximally automate all our business processes, one of the virtual assistants for us is amoCRM, which has a lot of functions and useful modules.

Cons

Despite the fact that the system is difficult to set up and master the functionality, technical support is always in touch and tries to prompt and help.

Review Source: Capterra
 


March 2018

March 2018

long on specific steps and see processes where you need the best accurate results for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There is access to all parts of the process of receiving guests in phone call, main page or facetoface. And then simply place it in the system and has a precise commitment to any customer and your exclusive connection to the company. I can finally provide the service to the customer and build relations interactive and as deep as you want.

Cons

I'd like a function to activate specific functions only as a start and then switch to advanced functions rather than have it all at the same time. The software has many functions and skills, which takes time involve the staff in all areas and ways.

Review Source: Capterra
 

Santa from www.heal10.com
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Very weak technical support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I agree with the all negative feedback. I do not recommend using this engine for beginners who do not want to spend too much time on this. Technical support is absolutely inadequate, can't promptly solve any problems.

Cons

Explicit security holes, terrible technical support and a generally under-developed and complex product. Someone has been using it successfully, but he has not approached me categorically. You can understand, but do not waste time on this.

Review Source: Capterra
 

Alisa from https://mth.com.ua
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Useless technical support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I used the system for more than a year. Everything suits, but the system has obvious security problems, and technical support should be simply overclocked. There are absolutely incompetent people sitting there who can only get by with standard unsubscribes.

Cons

The security of the system leaves much to be desired, accounts are often hacked. Absolutely useless and illiterate technical support.

Review Source: Capterra
 

Alex from http://www.heal10.com/
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Your data is at risk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We installed this system in our campaign, buying into a wide range of functionalities. And they were very pleased with the result, until an extremely unpleasant incident occurred. An account was hacked and all data was stolen. But it was not this that killed, but the attitude of technical support, which responded to our appeal, that we are to blame and offered to write a complaint and wait for a month.

Cons

Security at a low level, hackers can easily access your information. Technical support, instead of help, will make the last of you, your money and information you will not see.

Review Source: Capterra
 

Sam from mytaskhelper.com
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Saves time, increases efficiency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simply perfectly structures the information, exercises control over the workflow, where it is necessary to prompt, remind. All information for productive activities is at hand. The program does half the work for you.

Cons

But I would like a little more options for self-customization, add individuality to a specific business. At large volumes, the memory limit for attachments may end.

Review Source: Capterra
 

Akina from www.diamondvita.com
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Simple and convenient contacts database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The main advantage of this program over analogues is the comfort in using the service. Analytics allows you to quickly get information on the lid for the selected period. It is possible to track at which stage customers lose interest.

Cons

Very often in the system there are technical problems, because of which you have to apply for support, which answers for a long time. Also there is no possibility of using it on your own server.

Review Source: Capterra
 

Polina from http://www.diamondvita.com
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

For a long time I've used this CRM service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Convenient functionality: as soon as this service appeared on the Internet, I began to use it. Plus, there is no need for unnecessary fuss: all employees added to their chat and can communicate on work issues, track all their actions, do not need to bother with viewing cameras and monitors. Definitely recommend the program.

Cons

Unfortunately, the support service answers for a long time and it's difficult to solve problems with bugs yourself, we have to wait an hour for an answer, and this slows down the work. It's good that the problems are rare.

Review Source: Capterra
 

Brian Møller from A Mind For You IVS

February 2018

February 2018

Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for.

It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

Pros

I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity.

I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute.
There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface.
And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company.

I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit.

I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.

Cons

Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

Review Source: Capterra
 

Clinton from Like Sew

February 2018

February 2018

Awesome CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I enjoy using this CRM and I would recommend it to small businesses since it is very easy and comes with many features

Cons

The Support team is somewhat difficult at times but now and then you get a really solid rep who takes good care of you.

Review Source: Capterra
 

Boris from http://www.diamondvita.com
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Not a bad CRM, but not all tasks are solved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simple login to work at a basic level. Next, it is difficult to understand with the system, because the interface is not simple, the functionality is mass and it is not always clear where to find the necessary module. But in general, not bad, especially if the developers decide the question with the training materials.

Cons

Information for full-fledged work is not enough, because there are no webinars on the functional and there is no internal training. There is no logging of information for users.

Review Source: Capterra
 

Anna from https://mytaskhelper.ru

April 2017

April 2017

Convenience, ease of use, huge functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is very easy to operate. For 3 months of working with the service, we organized a common client base of the company. AmoCRM for us is an excellent solution, easy to use, rich in functionality and quick to set up and implement.

Pros

- convenience;
- easy of use;
- huge functionality.

Review Source: Capterra