It was great. I was able to get more sales using this software instead of just saving a bunch of numbers in my cell phone!

I like that it's very easy to keep track of all your customers and be able to enter their contact information and follow up with them

You cant transfer from another lot. It makes it where you have to set up new up sheets if you switch to a different car lot

I've been using Auto Raptor for many years now and in the interim have changed offices within my company that required me to use many other CRM software. So far I like Auto Raptor better than all the others.

As we all know, Software functionality is more based on how well the end user and the designer think alike. If the thought process of the designer and the end user are similar, functionality for the end user is smooth and flawless. If not, they will eventually try to find something they get along with better. I concur with the designer's ideas of what is user friendly and useful information. The best part is the support I get when I need help. The support team is the most amazing team I have ever worked with. Fast, very accurate and very friendly. I've never experienced anything better.

Like all software, it is always a work in progress. If it were not for the support team and their amazing attention to my speedy needs, I would complain about occasional changes to the usability of the software, however because of the support team, I can't think of anything I would like to complaine about.

It's good! It's good enough to handle and keep your customer base organized. In my personal opinion, they layout and some features could use some updates.

Easy enough to use if you have previous experience with CRM softwares.

Very similar to other CRM softwares used in the past, lacking a few features on the mobile app. Would suggest looking at VIN Solutions Mobile App, the ability to add a customer profile with the scan of a drivers license is phenomenal for those of us in the Automotive Industry. Mobile app needs the most work I would say, web browser personally, I would like to see notes separated to the side under the contact info rather than them getting lost in the activity log. Again, used to Vin Solutions and Compass. Both are a superior CRMs.

AutoRaptor has enabled us to increase our accountability on our sales force by giving us the ability to easily track activity. If managed properly, it also has eliminated the "skateing syndrom" on our sales floor so there is no more of the "hey, that was my customer" BS. The texting feature is also a big one. Very seamless and easy to follow the communications between sale person and customer.

it is intuitive. A first time user does not have much trouble navigating the site and understanding the ins and outs of the CRM which is a big deal. Definitely their customer support is top notch! They really strive to understand the issue and work hard to resolve it. Speed is the third thing. When we signed up years ago it was lightening fast from page to page which no other CRM we tested could do at the time. Today it still remains fast (although not as fast as it used to be). Possibly the additional features or the size of our database has hurt the search speeds a bit but it is still hands down the fastest we've experienced.

Very little. I'm not sure the thing I like the least can be resolved but if I had a wish it would be for the system merge contacts better. I understand why it is a complex issue to fix so this is not a complaint; just a wish.

It definitely makes it easy for me because it reminds me of customer birthdays, appointments, etc. I definitely recommend AutoRaptor.

I like everything because allow you to be in touch with all your customer very easy an in one whole website either by email or text.

There isn't anything that i don't like about AutoRaptor. I liked it all.

It works well for the cost, but is not nearly as efficient as several other CRM's in the market.

I like how AutoRaptor makes searching for customers simple. It's very easy to pull up customers based on which vehicle they're interested in. The inventory features in AutoRaptor are great

The follow up isn't very easy to customize. There's no way to send out price change emails automatically or restart a follow up process. If the customer is in the system from 2 years ago and then submits another information request, the user has to manually fill in the follow up tasks. There's no way to automatically generate them once the customer has been entered into the system.

Using it for years and so far the upgrades have actually improved it and not made it harder and less helpful as so many other programs tend to do.

Ties Sales, Service, and Financing all together allowing a much bigger picture of everything that's going on with the Customer.

The system is not as intuitive as I would like it to be.

The reporting features helps me to keep employees accountable. I can use the accurate and extensive reports daily. I also really like that when an employee is off i can pick up right where they left off

No opinion everything is great. I like everything about it.

Ease and convenience of the CRM not to mention the price.

It doesn't integrate with a lot of DMS's

good

Easy to use no problems fining what i need

you took out the option to print a cba and we use them on a daily basis we now every to do it another way that is a little difficult

We were on an Archaic CRM before this one so anything was an upgrade from that but this CRM surpassed my expectations. From the 700Credit Integration to being able to see my inventory move around in real time, it is definitely a well put together software.

Ease of Use Functionality & Design Services Offered One Stop Shop 700 Credit Integration Overall Put Together Software

There aren't any cons that I can think of at this time. I thoroughly enjoyed using this software as of right now.

The CRM was easy to learn easy to teach to the sales team and easy to make sure they’re doing the follow-up we’re asking them to do it’s fully customizable, so you can set the follow up whatever suits your dealership best

First of all the value (price for what you get), is out of this world. second, it by far the easiest crm i have used. It is not as robust as some. That said crm’s that can do the most can be dificult to learn and even harder to teach the sales team to use. Not to mention getting them to use all those features.

doesn't do some of the things the more expensive CRM can do

what i like is how organized AutoRaptor is. allowing me to see tasks for the day and throughout the week. it keeps my mind clear for helping each of my clients and making sure i dont miss anyone.

what i dont like about AutoRaptor is that the same number can help create different Up Sheets. so when i look up a clients number, it has the chance to pull up multiple up sheets and may be different clients all together. i feel like we should not be able to make multiple up sheets with the same phone number or email.

I have used other software programs in other dealerships and this one by far is the best.

The best product as it is so user friendly

The only thing I do not like is when a customer that has been put into the Delivered or Lost part sends an email or a text it does not pop up to notify me

Autoraptor is very easy to use. I use both the desktop and the mobile app for work on a daily basis. I like the fact that calls and texts can be done right through the app and the user interface is very user-friendly. The automated task reminders are great to help keep you organized.

The mobile app is great, however, when I receive a text and click "view message" on the notification from my lock screen I wish it would take me directly to the customer's up sheet when the app opens. The app will just open up to the dashboard instead and then you have to physically look up the customer's up sheet to be able to reply. Not the end of the world but it does create extra steps as compared to other messaging apps I've used.

I like that it is quick easy access to reply to new customers

I like that it is easy to add new up sheets and navigate through customers.

Not as easy to upload photos to share with customer.

Like any automotive CRM it has the basic tools to get the job done

search tool doesnt work 50% of the time. when a lead comes in it doesnt automatically find the previous upsheet and creates a duplicate lead. if email was the first matching point then phone number then name i believe it would work better. eLead matches based on this order

Really satisfied with the entire experience.

Autoraptor makes it really easy to manage all our leads and keeps all our communications organized. The new texting feature is really awesome as well and makes it easier than ever to communicate with potential buyers.

Really need some better spam filters to keep false leads out of the system.

Simple interface, customer support through texts

Bugs with id's, text message delays, inputting phone numbers from mobile app. Much better suited for desktop use

Very inexpensive and very easy to use. Can do a lot of basic functions well.

The software is simplistic compared to others. Other product can do a lot more.

Auto-raptor combines everything into one space so you don't have to own 3 different Apps to do the job of a sales rep, you can call, text and email all in the same place.

Two sales reps can not be assigned to all leads.

It does the job well enough for a smaller dealership with few employees. I like that they continue to try to make things more efficient to use and improve performance

It is a decent functional product for the money. Does allow for efficient follow up tool.

Has problems at times merging old leads with repeat leads.

I love that I can set my own tasks and the date, I have used about a dozen different CRM's over my years selling and this is the easiest by far to use and learn.

Nothing really,I have used quite a few different system's and this one is the easiest to learn

I love that this program is user friendly and allows me to keep track of my clients. I like the fact that it lets me create tasks to follow up with appointments and inquires.

I wish there was a way to send scheduled text messages to clients.

I think you have a good product...it meets my expectations. I few things ...but overall you are good

Ive had a few different CRMs over the years...that most recently was with the VIN solutions CRM Your product is ok..and although some glitches...Its an ok system. Im not sure what the cost is but Im guessing the reason we are using it is cost. Some of the glitches are when you are adding a vehicle...the options to select disappear.Also sometime when searching for a customer to see of there is an up sheet or existing customer...one may not show..then I add a customer to find a duplicate. Overall..its an ok tool.

The lease quote tool ...although I don't have access..Ive been experimenting with quotes under Dawnes profile. The interest rate should be in percent not decimal. Doesn't convert it appears. Would like to have that added to my profile. ..the details portion of the lease quote tool