--- title: "Bigin by Zoho CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bigin by Zoho CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bigin by Zoho CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Small Business CRM Software](https://www.softwareadvice.com/category/489-small-business-crm/) / [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) / Bigin by Zoho CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/alternatives/) # Bigin by Zoho CRM User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 744 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.5/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 552 reviews (74%) - 4 stars: 174 reviews (23%) - 3 stars: 16 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (0%) ### Most mentioned pros - It provides all the essential CRM features I need to manage leads, customers, and business partners without the complexity of larger CRM systems. - At JLP GLOBAL, we needed a CRM that could help us organize leads and follow ups better, without adding a lot of complexity to our day to day work. - zoho bigin is great for our non-profit, as they provide great CRM services with enough functionality that we need, especially the gmail plugin they offer for google chrome works great to import relevant contacts directly into out bigin CRM. ### Most mentioned cons - For example, products added to the Sales Pipeline cannot transfer to a quote or invoice. - It's a little tricky at first to figure out how to quickly search for what you need-a specific contact, for instance. - While it provides basic analytics, I find it challenging to dive deeper into campaign performance or generate highly customized reports ## Bigin by Zoho CRM customer reviews Showing reviews 1-25 of 744 (page 1). ### Best CRM for small teams - Overall rating: 5/5 - Reviewer: AK V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been great! It is value for money - helps manage my teams pipeline and have a single platform to manage all my leads and team performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We had been exploring different CRM options for quite some time, but most either came with too many unnecessary features or lacked the essentials we needed. Another major challenge we faced was team adoption. With BIGIN, that completely changed. It offers exactly the right set of functionalities to track our daily activities, and my team found it extremely easy to use. The support has also been outstanding—whenever I’ve needed help, the support widget has provided quick and effective solutions. Highly recommend BIGIN to any team looking for a simple yet powerful CRM! #### Cons As such there are no negatives about the platform. All the functionalities work well - If I did have to point out something then maybe the fact that the mobile version doesn't have a couple of filters - which again is not a deal breaker. #### Reasons for choosing Bigin by Zoho CRM It offers exactly the right set of functionalities to track our daily activities, and my team found it extremely easy to use. The support has also been outstanding - whenever I’ve needed help, the support widget has provided quick and effective solutions. --- ### Can't fault Bigin - it works straight out of the box! - Overall rating: 5/5 - Reviewer: Deccy B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered As a small construction business that had struggled with spreadsheets / emails / whatsapp messages etc, Bigin has given our company a single 'point of truth' for our sales / installation teams which has resulted in fewer things falling through the cracks. This in turn leads to a better customer experience overall - exactly what we were looking for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bigin is a really simple, highly intuitive CRM, ideal for small businesses who are looking to roll out an easy to use product that just works. There's a learning curve as you'd expect but it's minimal. Bigin comes with an extensive suite of ready to go pipelines or you can custom build your own - either way, you could be up and running in order an hour. #### Cons I haven't found any downsides yet as we're still only starting out - maybe they'll come in time. I guess being one of the lesser know CRMs, Youtube tutorials aren't as plentiful as you'd hope for but that said, it's not really that difficult to figure out how to do most things. #### Reasons for choosing Bigin by Zoho CRM Primarily ease of use and a very shallow learning curve. Also, it was important that we were able to learn enough about Bigin quickly, in order to customize it to suit our requirements as paying for a third party to make changes etc could prove costly over time. --- ### Value for Money - Overall rating: 3/5 - Reviewer: Sanjay P. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Value for Money considering overall features #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Custom Fields are very helpful to customize #### Cons Slow refresh rate while going to different modules #### Reasons for choosing Bigin by Zoho CRM Value for money for startup having limited resources. --- ### Simple, practical, and easy to adopt - Overall rating: 5/5 - Reviewer: Juan Luis V. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Bigin has been very positive. We have been using it for several months at JLP GLOBAL, and it has helped us bring more order to our lead management and follow up process. Before Bigin, part of our workflow depended too much on manual tracking. With Bigin, we now have a much clearer way to see our pipeline, keep track of conversations, and make sure leads do not get forgotten. What we appreciate most is that it feels practical. It does not try to be overly complicated, and that has made adoption much easier for our team. For us, it has been a smart and cost effective solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we like most about Bigin is that it keeps things simple. At JLP GLOBAL, we needed a CRM that could help us organize leads and follow ups better, without adding a lot of complexity to our day to day work. Bigin has been very easy to understand and use from the start. It gives us a clear view of where each lead is, what needs to happen next, and who needs follow up. We also think the price makes a lot of sense for what it offers. For a small team that wants to be more organized without paying for a heavy CRM, it has been a very good fit. #### Cons What we liked least is that some integrations and automations take more trial and error than expected, especially when working with external tools. The CRM itself is simple, but some setup details can be less straightforward than they should be. Also, if you want very advanced workflows, you may need a bit of patience to get everything working the way you want. Still, for our needs, this has not been a major problem. --- ### Simple and Efficient CRM for Small Teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Bigin by Zoho CRM has been good. It’s simple to use, helps manage leads and sales pipelines efficiently, and is ideal for small teams, though some advanced features are limited. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros User-friendly interface, easy lead management, and seamless integration with other Zoho tools—making it simple to track deals and organize customer interactions efficiently. #### Cons Limited advanced features and integrations compared to full CRM platforms, and customization or reporting options can feel restricted for growing teams. #### Reasons for switching to Bigin by Zoho CRM I switched from Zoho CRM to Bigin by Zoho CRM because I needed a simpler and more streamlined CRM focused mainly on managing leads and sales pipelines. Bigin offers an easier interface and quicker setup, which works better for small teams and straightforward sales processes. --- ### I love it for solopreneurs. - Overall rating: 5/5 - Reviewer: Tamalyn J. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I have recommended it to 3 of my solo mutuals. I am an experienced systems admin, Salesforce Admin and am also well versed in Monday.com when I was someone's employee. It hits different when you are building your own business and every penny, your penny, counts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bigin by Zoho CRM has very easy to follow UI for the experienced user and for the inexperienced, the free training sessions and webinars and KBs are also great. Lastly, you cannot beat the price for the value of what you get. #### Cons none that I can speak of. I am well versed in CRMs and it is comparable in functionality and ease of use and it is easier to use and configure than Salesforce. I said what I said. #### Reasons for choosing Bigin by Zoho CRM Even though close.com is comparable in price, I got the phone feature included without paying per minute and it was easy to integrate with my Zoom Phone so my calls pop. #### Reasons for switching to Bigin by Zoho CRM Cost for one seat is too much for a small business not yet doing regular deals. --- ### Your team only will use a CRM if it's simple and easy to use - Overall rating: 5/5 - Reviewer: Federico V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Very good functionality without complex UI. Covers the basic needs for opportunity follow-up. The best way your team will use a CRM is if it's simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple and easy to use. The UI is very straight forward, which makes it easy to use and efficient. Your team won't have to make a masters degree to learn how to use it. #### Cons Don't have support in Spanish. Lack of support for unified inbox (have to get an additional product) #### Reasons for choosing Bigin by Zoho CRM Best UX and ease of set up. Competitive pricing. --- ### Great CRM with alot of features - Overall rating: 5/5 - Reviewer: Robert G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered So far its simple to use and looks like it will do what I want it to do and will will be able to evolve my companies into it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After trying to setup hubspot, which i gave up on i decided to try Zoho after seeing a sign for it in Union Station. So far it seems so simple to use and I am loving it. #### Cons There is not much I do not like so far. It seems very easy to work with and I cannot wait to get it going live. #### Reasons for choosing Bigin by Zoho CRM hubspot was way to complicated and seems its just about charging huge money --- ### best CRM for price - Overall rating: 5/5 - Reviewer: Thomas P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Great, I can access from any device, and as a Samsung user, it definitely makes things easier with watch apps. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Best value for the price, easy to use, and email integrations to make lead management simple. Looking forward to what they come out with next! #### Cons Not many add-on features, since the price is fair, upgrades that compete with other CRM software can be more competitive. #### Reasons for choosing Bigin by Zoho CRM mainly price, i didnt need all the extra #### Reasons for switching to Bigin by Zoho CRM Looking for something simpler and just for CRM purposes. --- ### Excellent Bigin - Overall rating: 5/5 - Reviewer: CA Raveena D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Zoho Bigin is really helpful for managing leads and sales. Easy to use, clean dashboard, and perfect for small businesses. It has made follow-ups and deal tracking much more organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons everything went well. so nothing negative to write here. The clean interface and affordable pricing make it a great choice for startups and growing teams. #### Reasons for choosing Bigin by Zoho CRM inexpensive and value for money. and overall good ratg brought me here to use begin. --- ### Full featured with very little bloat - Overall rating: 5/5 - Reviewer: Brett R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I'm enjoying using Bigin. Other CRMs may 'do' more, but often get in the way. If you're purpose is to manage pipelines, clients and communication - Bigin is simple, inexpensive and can be upgraded to ZohoCRM with a few clicks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Value, good support. What you need and very little of what you don't for CRM. Ties in well with other Zoho products #### Cons The ties to other Zoho products can limit your choice. Not as much customizable as others - but that's also a positive in many ways. #### Reasons for switching to Bigin by Zoho CRM Cost, clear upgrade path if we outgrow it and ease of use. --- ### Great CRM for affordable price - Overall rating: 4/5 - Reviewer: Joyce W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Good service and support, not too complex to set up. Recommend for small businesses who don't need all features of more expensive CRMs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Affordable CRM with most of the basic features required by small business. #### Cons Automations could be more sophisticated eg recurring tasks there is no custom period, only every week, every month, every year. #### Reasons for switching to Bigin by Zoho CRM Cost and ease of use with pipelines and contact management --- ### Lowest price for the most features - Overall rating: 5/5 - Reviewer: Yves N. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered easy to learn, to use, to implant with any system. Up and running in one hour. Can be linked to Outlook. You know when prospect opend your email. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros price without compromise. Very intuitive. Drag and drop approach. Kaban view for Pipeline. Contact list easy to fill in. #### Cons Speed, but not a deal breaker. Some options available only on the Premier subcription. But not mandatory. #### Reasons for choosing Bigin by Zoho CRM The express subscription had everything unlike Hubspot had a more expensive options --- ### Flexible and User-Friendly CRM for Small Teams and Freelancers - Overall rating: 5/5 - Reviewer: Antonio S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Flexible and user-friendly CRM, perfect for freelancers and small teams, with great features and smooth Zoho integration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This CRM is intuitive and easy to tailor to your needs, making it a great fit for solo professionals and small teams. The pricing is fair, even for the Premium plan. It helps keep lead tracking and deal management organized, and connects smoothly with other Zoho apps. The Signal feature adds extra value. A solid choice! #### Cons The filters and automations could probably be improved, but that would be a bonus compared to how I currently use it. #### Reasons for choosing Bigin by Zoho CRM Lower and more affordable price for a freelance business, while still offering all the necessary features. --- ### Simple, intuitive, and great for small business sales management - Overall rating: 5/5 - Reviewer: Łukasz B. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Bigin by Zoho CRM has been very positive. It is easy to use, intuitive, and helps keep contacts, deals, and daily sales activities well organized. The platform is simple enough for quick adoption, yet effective enough to improve workflow and support business growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about Bigin by Zoho CRM is how simple and intuitive it is. It makes it easy to manage contacts, track deals, and keep the sales process organized without feeling overly complicated. The interface is clean, the setup is quick, and it’s a very practical solution for small businesses #### Cons What I liked least is that some advanced CRM features are more limited compared to larger, more complex platforms. However, for a small business or a team looking for simplicity and ease of use, this is usually not a major issue. --- ### The Perfect Bridge Between Spreadsheets and Enterprise CRM - Overall rating: 5/5 - Reviewer: Nabil G. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Bigin is the perfect 'Goldilocks' CRM—not too complex, not too basic, but just right for small teams focused on closing deals rather than managing software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most was the uncluttered, pipeline-focused interface. It takes the headache out of CRM management by focusing purely on moving deals forward, and the built-in telephony means I never have to leave the app to close a sale #### Cons While the simplicity is its greatest strength, the limited reporting depth and strict caps on custom fields mean that fast-growing teams might outgrow the platform's capabilities relatively quickly --- ### Great value! - Overall rating: 5/5 - Reviewer: Sebastian H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros zoho bigin is great for our non-profit, as they provide great CRM services with enough functionality that we need, especially the gmail plugin they offer for google chrome works great to import relevant contacts directly into out bigin CRM. we would recommend using bigin for every SMB and nonprofit that needs simple yet powerful functionality. #### Cons the performance and speed coould slightly be improved to make it feel more snappier but the value for money is great! --- ### A Reliable CRM for Real Estate Professionals - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s a great value-for-money CRM for real estate professionals who want to stay organized, improve efficiency, and scale their business without dealing with complex systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helps me stay organized, never miss follow-ups, and manage all client interactions in one place. The mobile app is also very helpful when I’m on field visits. #### Cons At times, customizing fields and pipelines for specific real estate needs requires extra effort. Rest it is an amazing CRM to go for. --- ### Simple and effective CRM for organizing sales pipelines - Overall rating: 4/5 - Reviewer: Clarisa P. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Bigin is its ease of use and fast implementation. It allows you to structure a sales pipeline, customize stages and fields, and start working quickly without the complexity of larger CRMs. It’s especially well suited for small teams and growing companies. #### Cons Some advanced features such as more complex automations, validations by stage, or deeper reporting are only available in paid plans. This can limit the evaluation during the free trial for teams that need stronger process control --- ### Bigin CRM Put Our Sales on Autopilot: Easy, Secure, and Smooth - Overall rating: 4/5 - Reviewer: Ashish S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Switching to Bigin by Zoho CRM has genuinely improved the way our team at WallStreetMojo works. We finally are moving away from tedious spreadsheets and scattered email threads, and now our whole process; lead management, sales pipelines, and communication; is organized and automated in one place. The dashboard view and easy updates mean everyone stays in the loop without manual follow-ups. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What stands out most are the automation features that save time and reduce repetitive work. Even team members who aren’t tech-savvy took to Bigin quickly, thanks to its simple and intuitive interface. Lead management is super smooth; capturing, tracking, and engaging leads feels effortless. The integrated email tracking means we’re always on top of conversations, which really helps with timely follow-ups. Security is solid, with clear access controls and user roles, and we’ve found the value for money to be excellent. Customer support is quick to respond and solves most queries without much back and forth. #### Cons There are a few things Bigin could improve. We’ve hit a couple of minor bugs and issues here and there; but nothing show-stopping. --- ### Cost effective and just the right fit - Overall rating: 5/5 - Reviewer: Sromon D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered it made the organiztaion;s business development efforts streamlined. Smooth mapping of progress with. business development initiatives were easily tracked and mapped #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros workflow automation, lead stage mapping, cost effective, pipeline management, outreach automation, lead generation #### Cons the sales team has not been as transparent as i would like them to be and some features are hard to identify making support inevitable --- ### product review - Overall rating: 4/5 - Reviewer: Amrutha s. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered good . the overall expereince using the bigin it was good. it bring clarity to my business while there are some issue #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros this is every userfriendly to use. my data can use easily and analsyse it with clarity. that help my business. #### Cons complexity of handiling huge data. when handiling large data set it is not fell like smooth . it create complexity --- ### nbox-native pipeline CRM that our team actually uses - Overall rating: 5/5 - Reviewer: Ronald W. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered We’re a study-abroad agency, and most leads start in Gmail. With Bigin, turning an inquiry into a tracked Contact + Deal, attaching the email, and scheduling follow-up takes under a minute. The pipeline view gives instant visibility on who’s waiting on what, hand-offs are cleaner because every email and note is on the record, and our team actually keeps the CRM updated because it’s simple and fast. For small to midsize teams that live in their inbox and need a trustworthy pipeline, Bigin hits the sweet spot on power vs. simplicity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Fast, clean pipeline view; effortless lead capture from email/web forms; the Gmail add-on saves time; tasks and reminders keep our team consistent; mobile app is reliable at events. #### Cons Advanced automation/reporting and complex sales processes are limited versus full Zoho CRM. Would love deeper custom field mapping during quick capture and richer email sequences. --- ### Great CRM product for a small startup - Overall rating: 5/5 - Reviewer: Jul A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered We just downloaded the free trial and were working after about one hour. We downloaded the empty template for Company and Contacts, which we filled in from our existing spreadsheet. This is a relational model so we imported first Company then Contacts and all fit well. Since then our sales people have used it successfully for new prospects and existing contacts. We have not yet been able to create a pipeline that meets our needs. The online seminars and occasional emails from the company were extremely useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Immediate Ease of Use - Clear structure based on a relational model - Excellent content in Free seminars - Good communication with sales and support staff #### Cons - Limited options without extra payments (though expected) - Less clarity in building more complex pipelines #### Reasons for choosing Bigin by Zoho CRM We compared price, ease of install, features --- ### Perfect for Growing Businesses - Overall rating: 5/5 - Reviewer: Jerlin J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered It strikes a great balance between functionality and simplicity—without the heavy cost of bigger CRMs. Highly recommend it for teams looking to streamline their sales process! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Bigin is the perfect CRM for small and growing businesses. It’s simple, easy to set up, and gives a clear pipeline view that makes tracking deals and follow-ups effortless. #### Cons Limited advanced features compared to full-scale CRMs like Zoho CRM or Salesforce (may not suit very large enterprises). ## More reviews [Next reviews](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/?page=2) --- Bigin by Zoho CRM Reviews, Pros and Cons - 2026 Software Advice