--- title: "Bigin by Zoho CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bigin by Zoho CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bigin by Zoho CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Small Business CRM Software](https://www.softwareadvice.com/category/489-small-business-crm/) / [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) / Bigin by Zoho CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/alternatives/) # Bigin by Zoho CRM User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 744 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.5/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 552 reviews (74%) - 4 stars: 174 reviews (23%) - 3 stars: 16 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (0%) ### Most mentioned pros - zoho bigin is great for our non-profit, as they provide great CRM services with enough functionality that we need, especially the gmail plugin they offer for google chrome works great to import relevant contacts directly into out bigin CRM. - It provides all the essential CRM features I need to manage leads, customers, and business partners without the complexity of larger CRM systems. - User-friendly interface, easy lead management, and seamless integration with other Zoho tools—making it simple to track deals and organize customer interactions efficiently. ### Most mentioned cons - For example, products added to the Sales Pipeline cannot transfer to a quote or invoice. - It's a little tricky at first to figure out how to quickly search for what you need-a specific contact, for instance. - While it provides basic analytics, I find it challenging to dive deeper into campaign performance or generate highly customized reports ## Bigin by Zoho CRM customer reviews Showing reviews 1-25 of 744 (page 1). ### Best CRM for small teams - Overall rating: 5/5 - Reviewer: AK V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience has been great! It is value for money - helps manage my teams pipeline and have a single platform to manage all my leads and team performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We had been exploring different CRM options for quite some time, but most either came with too many unnecessary features or lacked the essentials we needed. Another major challenge we faced was team adoption. With BIGIN, that completely changed. It offers exactly the right set of functionalities to track our daily activities, and my team found it extremely easy to use. The support has also been outstanding—whenever I’ve needed help, the support widget has provided quick and effective solutions. Highly recommend BIGIN to any team looking for a simple yet powerful CRM! #### Cons As such there are no negatives about the platform. All the functionalities work well - If I did have to point out something then maybe the fact that the mobile version doesn't have a couple of filters - which again is not a deal breaker. #### Reasons for choosing Bigin by Zoho CRM It offers exactly the right set of functionalities to track our daily activities, and my team found it extremely easy to use. The support has also been outstanding - whenever I’ve needed help, the support widget has provided quick and effective solutions. --- ### Can't fault Bigin - it works straight out of the box! - Overall rating: 5/5 - Reviewer: Deccy B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered As a small construction business that had struggled with spreadsheets / emails / whatsapp messages etc, Bigin has given our company a single 'point of truth' for our sales / installation teams which has resulted in fewer things falling through the cracks. This in turn leads to a better customer experience overall - exactly what we were looking for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bigin is a really simple, highly intuitive CRM, ideal for small businesses who are looking to roll out an easy to use product that just works. There's a learning curve as you'd expect but it's minimal. Bigin comes with an extensive suite of ready to go pipelines or you can custom build your own - either way, you could be up and running in order an hour. #### Cons I haven't found any downsides yet as we're still only starting out - maybe they'll come in time. I guess being one of the lesser know CRMs, Youtube tutorials aren't as plentiful as you'd hope for but that said, it's not really that difficult to figure out how to do most things. #### Reasons for choosing Bigin by Zoho CRM Primarily ease of use and a very shallow learning curve. Also, it was important that we were able to learn enough about Bigin quickly, in order to customize it to suit our requirements as paying for a third party to make changes etc could prove costly over time. --- ### Value for Money - Overall rating: 3/5 - Reviewer: Sanjay P. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Value for Money considering overall features #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Custom Fields are very helpful to customize #### Cons Slow refresh rate while going to different modules #### Reasons for choosing Bigin by Zoho CRM Value for money for startup having limited resources. --- ### Simple, practical, and easy to adopt - Overall rating: 5/5 - Reviewer: Juan Luis V. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Bigin has been very positive. We have been using it for several months at JLP GLOBAL, and it has helped us bring more order to our lead management and follow up process. Before Bigin, part of our workflow depended too much on manual tracking. With Bigin, we now have a much clearer way to see our pipeline, keep track of conversations, and make sure leads do not get forgotten. What we appreciate most is that it feels practical. It does not try to be overly complicated, and that has made adoption much easier for our team. For us, it has been a smart and cost effective solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we like most about Bigin is that it keeps things simple. At JLP GLOBAL, we needed a CRM that could help us organize leads and follow ups better, without adding a lot of complexity to our day to day work. Bigin has been very easy to understand and use from the start. It gives us a clear view of where each lead is, what needs to happen next, and who needs follow up. We also think the price makes a lot of sense for what it offers. For a small team that wants to be more organized without paying for a heavy CRM, it has been a very good fit. #### Cons What we liked least is that some integrations and automations take more trial and error than expected, especially when working with external tools. The CRM itself is simple, but some setup details can be less straightforward than they should be. Also, if you want very advanced workflows, you may need a bit of patience to get everything working the way you want. Still, for our needs, this has not been a major problem. --- ### Simple and Efficient CRM for Small Teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Bigin by Zoho CRM has been good. It’s simple to use, helps manage leads and sales pipelines efficiently, and is ideal for small teams, though some advanced features are limited. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros User-friendly interface, easy lead management, and seamless integration with other Zoho tools—making it simple to track deals and organize customer interactions efficiently. #### Cons Limited advanced features and integrations compared to full CRM platforms, and customization or reporting options can feel restricted for growing teams. #### Reasons for switching to Bigin by Zoho CRM I switched from Zoho CRM to Bigin by Zoho CRM because I needed a simpler and more streamlined CRM focused mainly on managing leads and sales pipelines. Bigin offers an easier interface and quicker setup, which works better for small teams and straightforward sales processes. --- ### I love it for solopreneurs. - Overall rating: 5/5 - Reviewer: Tamalyn J. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I have recommended it to 3 of my solo mutuals. I am an experienced systems admin, Salesforce Admin and am also well versed in Monday.com when I was someone's employee. It hits different when you are building your own business and every penny, your penny, counts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bigin by Zoho CRM has very easy to follow UI for the experienced user and for the inexperienced, the free training sessions and webinars and KBs are also great. Lastly, you cannot beat the price for the value of what you get. #### Cons none that I can speak of. I am well versed in CRMs and it is comparable in functionality and ease of use and it is easier to use and configure than Salesforce. I said what I said. #### Reasons for choosing Bigin by Zoho CRM Even though close.com is comparable in price, I got the phone feature included without paying per minute and it was easy to integrate with my Zoom Phone so my calls pop. #### Reasons for switching to Bigin by Zoho CRM Cost for one seat is too much for a small business not yet doing regular deals. --- ### Your team only will use a CRM if it's simple and easy to use - Overall rating: 5/5 - Reviewer: Federico V. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Very good functionality without complex UI. Covers the basic needs for opportunity follow-up. The best way your team will use a CRM is if it's simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple and easy to use. The UI is very straight forward, which makes it easy to use and efficient. Your team won't have to make a masters degree to learn how to use it. #### Cons Don't have support in Spanish. Lack of support for unified inbox (have to get an additional product) #### Reasons for choosing Bigin by Zoho CRM Best UX and ease of set up. Competitive pricing. --- ### Great CRM with alot of features - Overall rating: 5/5 - Reviewer: Robert G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered So far its simple to use and looks like it will do what I want it to do and will will be able to evolve my companies into it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After trying to setup hubspot, which i gave up on i decided to try Zoho after seeing a sign for it in Union Station. So far it seems so simple to use and I am loving it. #### Cons There is not much I do not like so far. It seems very easy to work with and I cannot wait to get it going live. #### Reasons for choosing Bigin by Zoho CRM hubspot was way to complicated and seems its just about charging huge money --- ### best CRM for price - Overall rating: 5/5 - Reviewer: Thomas P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Great, I can access from any device, and as a Samsung user, it definitely makes things easier with watch apps. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Best value for the price, easy to use, and email integrations to make lead management simple. Looking forward to what they come out with next! #### Cons Not many add-on features, since the price is fair, upgrades that compete with other CRM software can be more competitive. #### Reasons for choosing Bigin by Zoho CRM mainly price, i didnt need all the extra #### Reasons for switching to Bigin by Zoho CRM Looking for something simpler and just for CRM purposes. --- ### Excellent Bigin - Overall rating: 5/5 - Reviewer: CA Raveena D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Zoho Bigin is really helpful for managing leads and sales. Easy to use, clean dashboard, and perfect for small businesses. It has made follow-ups and deal tracking much more organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons everything went well. so nothing negative to write here. The clean interface and affordable pricing make it a great choice for startups and growing teams. #### Reasons for choosing Bigin by Zoho CRM inexpensive and value for money. and overall good ratg brought me here to use begin. --- ### Simple and Helpful CRM for Small Businesses - Overall rating: 5/5 - Reviewer: Bhanu G. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered My experience has been good. Bigin made my work easier and saved me time. I was able to manage leads and follow-ups without missing anything. It’s a good tool for small businesses or anyone just starting out with CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bigin is really easy to use. It helped me keep track of all my contacts, follow-ups, and deals in one place. I liked the mobile app the most—it’s simple and works smoothly. It’s perfect if you have a small team and want to stay organised without too much setup. #### Cons Some features are very basic. If your business grows, you might feel the need to switch to Zoho CRM for more options. Also, the reports could be more detailed. #### Reasons for switching to Bigin by Zoho CRM HubSpot CRM was very expensive for my small team, and many features we needed were only available in the paid plans. Bigin offered what we needed at a much better price. --- ### So far so Good! - Overall rating: 5/5 - Reviewer: Daniele R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Good! So far seems to have the functions that we need and at a price we can afford without breaking the bank #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like how it integrates with Gmail. Pipelines Module Customizations Email Tracking #### Cons So far not many complaints. The platform is a bit cumbersome and requires a bit of a learning curve. But still less than some other platforms. I would like a more simple straight forward dashboard but for the price and functions it's not a deal breaker by any means. For the price it is super worth it. #### Reasons for choosing Bigin by Zoho CRM I can't remember all the platforms that i looked at but in the end Bigin had the best balance between CRM, Lead Tracking and email integration functions along with a mobile app to allow me flexible working while on the go at a price that is affordable for us. #### Reasons for switching to Bigin by Zoho CRM I really liked the simple straight forward function of Streak but the cost was WAY out of our budget. I didn't like how the communication from Streak I felt was misleading about thier basic free and first tier plans. And after finding out I'd have to pay a minimum of about $600 for a year of service I decided to find another platform --- ### Full featured with very little bloat - Overall rating: 5/5 - Reviewer: Brett R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I'm enjoying using Bigin. Other CRMs may 'do' more, but often get in the way. If you're purpose is to manage pipelines, clients and communication - Bigin is simple, inexpensive and can be upgraded to ZohoCRM with a few clicks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Value, good support. What you need and very little of what you don't for CRM. Ties in well with other Zoho products #### Cons The ties to other Zoho products can limit your choice. Not as much customizable as others - but that's also a positive in many ways. #### Reasons for switching to Bigin by Zoho CRM Cost, clear upgrade path if we outgrow it and ease of use. --- ### Trusted CRM - Overall rating: 5/5 - Reviewer: Aziz K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Zoho Bigin has helped to improve customer relationship management, track communications, and gain better insights into our sales performance—all at a very cost-effective price point. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is clean, intuitive, and quick to implement, making it ideal for teams that want to hit the ground running. We particularly appreciate the mobile app, which keeps our team connected and in control, even when working remotely. #### Cons Basic Analytics- Reporting is straightforward, but not ideal for deep data analysis or complex KPIs. --- ### Great value! - Overall rating: 5/5 - Reviewer: Sebastian H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros zoho bigin is great for our non-profit, as they provide great CRM services with enough functionality that we need, especially the gmail plugin they offer for google chrome works great to import relevant contacts directly into out bigin CRM. we would recommend using bigin for every SMB and nonprofit that needs simple yet powerful functionality. #### Cons the performance and speed coould slightly be improved to make it feel more snappier but the value for money is great! --- ### A Reliable CRM for Real Estate Professionals - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s a great value-for-money CRM for real estate professionals who want to stay organized, improve efficiency, and scale their business without dealing with complex systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helps me stay organized, never miss follow-ups, and manage all client interactions in one place. The mobile app is also very helpful when I’m on field visits. #### Cons At times, customizing fields and pipelines for specific real estate needs requires extra effort. Rest it is an amazing CRM to go for. --- ### Simple and effective CRM for organizing sales pipelines - Overall rating: 4/5 - Reviewer: Clarisa P. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Bigin is its ease of use and fast implementation. It allows you to structure a sales pipeline, customize stages and fields, and start working quickly without the complexity of larger CRMs. It’s especially well suited for small teams and growing companies. #### Cons Some advanced features such as more complex automations, validations by stage, or deeper reporting are only available in paid plans. This can limit the evaluation during the free trial for teams that need stronger process control --- ### A Game Changer for Our Business - Overall rating: 5/5 - Reviewer: Vishwajit S. - Verified reviewer: Yes - Industry: Import and Export - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been overwhelmingly positive, as Bigin has provided a straightforward and effective way to streamline our sales process and improve customer communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The sheer simplicity of its interface allowed our team to get organized and manage our entire customer pipeline from day one without any complex training. #### Cons While excellent for our core needs, the reporting features could be more advanced to allow for deeper, more customized sales analytics. --- ### Free version is excellent! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience is an A+ for the free version. I haven't found another free version that offers a sales pipeline. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The free version has all the features I look for in a CRM/sales and lead management tool. I was especially pleased to see that they have a sales pipeline that is customizable. #### Cons It's a little tricky at first to figure out how to quickly search for what you need-a specific contact, for instance. --- ### nbox-native pipeline CRM that our team actually uses - Overall rating: 5/5 - Reviewer: Ronald W. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered We’re a study-abroad agency, and most leads start in Gmail. With Bigin, turning an inquiry into a tracked Contact + Deal, attaching the email, and scheduling follow-up takes under a minute. The pipeline view gives instant visibility on who’s waiting on what, hand-offs are cleaner because every email and note is on the record, and our team actually keeps the CRM updated because it’s simple and fast. For small to midsize teams that live in their inbox and need a trustworthy pipeline, Bigin hits the sweet spot on power vs. simplicity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Fast, clean pipeline view; effortless lead capture from email/web forms; the Gmail add-on saves time; tasks and reminders keep our team consistent; mobile app is reliable at events. #### Cons Advanced automation/reporting and complex sales processes are limited versus full Zoho CRM. Would love deeper custom field mapping during quick capture and richer email sequences. --- ### Bigin by Zoho CRM Review - Overall rating: 5/5 - Reviewer: Piotr B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered I started using Bigin when our small business needed a better way to track customer interactions and manage sales leads. From day one, the setup was incredibly easy — no long onboarding process or steep learning curve. The visual sales pipeline was the highlight for me. It gave my team a clear picture of where every deal stood, and dragging deals from one stage to another felt really natural. I also appreciated how clean and focused the interface was. Unlike other CRMs I've tried, Bigin doesn't overwhelm you with features you don’t need. It helped us stay organized without adding complexity to our workflow. That said, as our needs evolved, we did run into some limitations. The reporting tools are a bit too basic — you can’t slice and dice your data the way you might want to. Also, automation is minimal, so we couldn’t build out more advanced follow-up processes or email sequences. Integrations outside of the Zoho ecosystem were hit-or-miss. Still, for the price, Bigin delivered a lot of value. It’s ideal for small teams who want structure without the bloat. I’d recommend it for startups or service-based businesses that just want a simple, visual way to track their sales without getting buried in features they won’t use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. User-Friendly Interface 2. Pipeline-Centric Approach 3. Mobile-First Functionality 4. Affordability 5. Seamless Zoho Ecosystem Integration 6. Customization without Complexity #### Cons 1. Limited Features for Growing Teams 2. Customization Constraints 3. No Multi-Pipeline Support in Basic Plan --- ### Simple, Reliable, and Easy-to-Use CRM - Overall rating: 5/5 - Reviewer: Vinit A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Bigin by Zoho CRM has been very positive. It’s simple, reliable, and effective for managing day-to-day CRM activities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple, intuitive interface with just the right features for small teams-easy to adopt and use daily. #### Cons Limited advanced customization, but it’s understandable given how lightweight and beginner-friendly the product is. --- ### Great Experience - Overall rating: 5/5 - Reviewer: Vivan S. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Bigin has been a smooth experience from day one. It strikes the right balance between simplicity and functionality. For anyone running a small business or freelancing, it removes all the clutter and just helps you focus on closing deals. I’d definitely recommend it to others who want a lightweight, no-hassle CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved how easy it was to get started. The interface is super intuitive, and setting up pipelines and custom fields took no time at all. The mobile app is also a big plus—it keeps me updated on leads wherever I am. #### Cons Honestly, there’s not much to complain about. If I had to nitpick, some advanced features from larger CRMs are missing—but that’s also what keeps it clean and simple. It’s clearly built for small teams, which works great for me. --- ### our experienced with Bigin Zoho CRM - Overall rating: 4/5 - Reviewer: June T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Review for Bigin CRM by Zoho Bigin CRM is a fantastic solution for small businesses and startups looking for a simple yet effective CRM system. What really stands out is its user-friendly interface – it’s clean, intuitive, and doesn’t overwhelm new users with unnecessary complexity. Setting up pipelines, tracking deals, and managing contacts is incredibly easy and streamlined. One of Bigin’s strongest features is its mobile app – it’s responsive, well-designed, and allows you to manage your leads on the go. The automation and integration capabilities (especially with other Zoho apps) are also quite powerful, considering the affordable pricing. That said, while it works wonderfully for small teams, it might feel limited for businesses that require more advanced customization, analytics, or enterprise-grade features. Overall, Bigin CRM is a reliable, efficient, and cost-effective tool for teams that need a no-fuss solution to manage customer relationships and sales pipelines. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros simplicity and customisation Overall, Bigin CRM is a reliable, efficient, and cost-effective tool for teams that need a no-fuss solution to manage customer relationships and sales pipelines. #### Cons the interface is not as beautiful as monday.com --- ### Perfect for Growing Businesses - Overall rating: 5/5 - Reviewer: Jerlin J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered It strikes a great balance between functionality and simplicity—without the heavy cost of bigger CRMs. Highly recommend it for teams looking to streamline their sales process! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zoho Bigin is the perfect CRM for small and growing businesses. It’s simple, easy to set up, and gives a clear pipeline view that makes tracking deals and follow-ups effortless. #### Cons Limited advanced features compared to full-scale CRMs like Zoho CRM or Salesforce (may not suit very large enterprises). ## More reviews [Next reviews](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/?page=2) --- Bigin by Zoho CRM Reviews, Pros and Cons - 2026 Software Advice