--- title: "Bigin by Zoho CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Bigin by Zoho CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Bigin by Zoho CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Small Business CRM Software](https://www.softwareadvice.com/category/489-small-business-crm/) / [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) / Bigin by Zoho CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/alternatives/) # Bigin by Zoho CRM User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 744 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.5/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 553 reviews (74%) - 4 stars: 174 reviews (23%) - 3 stars: 16 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - Our team has started using Bigin for streamlining all of our inquiries received and it’s made our lives all the more easier, not only are we able to keep a record of our inquires we are able to connect to our customers through the platform through emails, WhatsApp etc. - The team handling inquiries for air tickets, tours, projects and cruises are able to streamline their inquiries as we have set up individual pipelines for each category of inquiries, this is by far the best feature that provides the most support in keeping the entire team working remotely well versed with the inquiries of the company and making sure each inquiry is attended to in a timely manner. - It helps me organize client and Realtor leads, track opportunities through each stage, schedule follow-ups and monitor referral sources—all in one place. ### Most mentioned cons - I want to send bulk emails, but it doesn't allow - Poor integration with Google Workspace: - For example, products added to the Sales Pipeline cannot transfer to a quote or invoice. ## Bigin by Zoho CRM customer reviews Showing reviews 1-25 of 744 (page 1). ### Bigin - Simple in a great way - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered It's been a great experience. We tested a number of tools, and for us the functionality required matched the price we were willing to pay. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's easy to use and very responsive. We were able to onboard the whole team in a day, and it's quickly become the heartbeat of the business. #### Cons We are really enjoying the product, and so it's hard to find many cons. We've submitted a few feature requests that are specific to our business. --- ### Simple, practical CRM for small businesses - Overall rating: 5/5 - Reviewer: Mithil p. - Industry: Financial Services - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Bigin CRM has been a great fit for my mortgage business. It helps me organize client and Realtor leads, track opportunities through each stage, schedule follow-ups and monitor referral sources—all in one place. The interface is clean, easy to understand and doesn’t feel overwhelming. It offers a great balance of simplicity and customization. I would recommend Bigin to any small business or professional looking for an effective CRM without unnecessary complexity. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Bigin CRM has been a great fit for my mortgage business. It helps me organize client and Realtor leads, track opportunities through each stage, schedule follow-ups and monitor referral sources—all in one place. #### Cons email management is tricky and doesn't work with all email providers. I want to send bulk emails, but it doesn't allow --- ### Game changer for start up's - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our team has started using Bigin for streamlining all of our inquiries received and it’s made our lives all the more easier, not only are we able to keep a record of our inquires we are able to connect to our customers through the platform through emails, WhatsApp etc. It gives us a one stop application where we are able to access all information in regards to an inquiry as it facilitates notes, upload of relevant documents and customization of field of the inquiry based on our end customer. Multiple team members are able to access information on our current inquiries at their fingertips regardless of their workspace at the time. As a team with multiple team members operating overseas it helps every member to stay on track of the progress of inquiries within the company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team handling inquiries for air tickets, tours, projects and cruises are able to streamline their inquiries as we have set up individual pipelines for each category of inquiries, this is by far the best feature that provides the most support in keeping the entire team working remotely well versed with the inquiries of the company and making sure each inquiry is attended to in a timely manner. #### Cons All features of Bigin by Zoho CRM are applicable to our company's requirement thus, no complaints. We would however benefit from an integration of Xero so that we are able to manage our cash flows in line with the inquiries we've secured for more enhancement. --- ### Bigin simple crm by Zoho - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Graphic Design - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered A very simple CRM, even to configure. The customizable fields are very useful for keeping track of all the necessary information, and the tags are very useful for quick filtering. Importing contacts and associating fields is intuitive, and with the right plugin, you can save contacts directly from Gmail. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Simple to use for a first CMR. Quick initial setup, but can be integrated at any time. The mobile app is excellent. Very useful Gmail plugin. #### Cons Poor integration with Google Workspace: It manages a separate calendar visible in Workspace but doesn't share the main one; therefore, it becomes a duplicate. You can't use Google Meet directly in Bigin. Use only the main Google email address per user, not the alias. However, all of these issues can be resolved with Zoho CRM if necessary. --- ### Great CRM for Small Business - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, as a small independent CRE agent, i think this is a fantastic choice. It is affordable and has all the features you need to grow your business. Support is great too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that the interface is clean, it is very user friendly, i appreciate the templates that you can utilize in the system. #### Cons I wish that it had templates specifically for Commercial Real Estate. Additionally, i wish it did not require so much customization on my end. --- ### Simple yet powerful CRM - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Has everything I need. Simple yet powerful. I particularly find custom fields useful which is great for tracking touchpoints with leads. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's simple enough to learn quickly how it works and integrate into my workflow. No steep learning curves and the customer support is really helpful. #### Cons No extension for adding leads from LinkedIn. Since I do a lot of my prospecting through LinkedIn, this would have helped save me time and make my process more efficient --- ### Bigin ZOHO - Overall rating: 5/5 - Reviewer: Vineet J. - Industry: Education Management - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been very positive. It's easy to learn, keeps our sales process organized, and offers great value for managing leads without the complexity of larger CRM systems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Easy to set up, simple to use, and the pipeline view makes it easy to track leads and follow-ups without feeling complicated. #### Cons The Meta Ads integration and WhatsApp automation could be more seamless, and the reporting options are a bit limited for growing teams. --- ### Simple, practical, and easy to adopt - Overall rating: 5/5 - Reviewer: Juan Luis V. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Bigin has been very positive. We have been using it for several months at JLP GLOBAL, and it has helped us bring more order to our lead management and follow up process. Before Bigin, part of our workflow depended too much on manual tracking. With Bigin, we now have a much clearer way to see our pipeline, keep track of conversations, and make sure leads do not get forgotten. What we appreciate most is that it feels practical. It does not try to be overly complicated, and that has made adoption much easier for our team. For us, it has been a smart and cost effective solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What we like most about Bigin is that it keeps things simple. At JLP GLOBAL, we needed a CRM that could help us organize leads and follow ups better, without adding a lot of complexity to our day to day work. Bigin has been very easy to understand and use from the start. It gives us a clear view of where each lead is, what needs to happen next, and who needs follow up. We also think the price makes a lot of sense for what it offers. For a small team that wants to be more organized without paying for a heavy CRM, it has been a very good fit. #### Cons What we liked least is that some integrations and automations take more trial and error than expected, especially when working with external tools. The CRM itself is simple, but some setup details can be less straightforward than they should be. Also, if you want very advanced workflows, you may need a bit of patience to get everything working the way you want. Still, for our needs, this has not been a major problem. --- ### Un CRM funcional, práctico y sin complicaciones en el interfaz de usuario - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered La recomendamos ampliamente; vale la pena probarla e implementarla y tiene la gran ventaja de permite adicionar o ampliar el alcance de usuarios. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Recientemente, nuestra pequeña empresa necesitaba una mejor manera de gestionar un volumen creciente de clientes, así que recurrimos a la plataforma Bigin de Zoho. Nos gustó mucho su interfaz minimalista, la cantidad de funciones personalizables y cómo sus flujos de trabajo se conectan para ayudarnos a monitorear y dar seguimiento a todo con mayor facilidad. #### Cons La conexión con Linkedin, aunque disponible no me ha parecido tan fácil de parametrizar los leads que surjan de potenciales clientes. --- ### product review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered good . the overall expereince using the bigin it was good. it bring clarity to my business while there are some issue #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros this is every userfriendly to use. my data can use easily and analsyse it with clarity. that help my business. #### Cons complexity of handiling huge data. when handiling large data set it is not fell like smooth . it create complexity --- ### Great Product - Overall rating: 5/5 - Reviewer: Dave R. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Bigin by Zoho CRM has been nothing short of transformative for our small company. It seamlessly integrated into our daily workflow, proving to be an invaluable asset that significantly boosted our efficiency and client management capabilities. The combination of its remarkable ease of use, swift installation, and perfect scalability for a business our size makes it an absolute standout. It genuinely simplifies the complexities of CRM, allowing us to focus on building stronger customer relationships and growing our business with confidence and clarity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We absolutely adored the seamless ease of use and the incredibly straightforward installation process. Bigin by Zoho CRM truly shines for small companies, providing an intuitive interface that allowed our team to hit the ground running almost instantly. It felt tailor-made for our needs, simplifying our customer relationship management without overwhelming us with unnecessary complexities, making our daily operations remarkably smooth and efficient right from day one. #### Cons Our experience was largely positive, but if we had to pinpoint an area for growth, it would be the desire for a few more integrated third-party app connections. Although it covers the essentials beautifully, expanding the ecosystem of direct integrations could further streamline workflows for specialized tools we use. This is a minor point, however, given its robust and easy-to-use native functionalities that serve our primary needs exceptionally well. --- ### Can't fault Bigin - it works straight out of the box! - Overall rating: 5/5 - Reviewer: Declan B. - Industry: Construction - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered As a small construction business that had struggled with spreadsheets / emails / whatsapp messages etc, Bigin has given our company a single 'point of truth' for our sales / installation teams which has resulted in fewer things falling through the cracks. This in turn leads to a better customer experience overall - exactly what we were looking for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bigin is a really simple, highly intuitive CRM, ideal for small businesses who are looking to roll out an easy to use product that just works. There's a learning curve as you'd expect but it's minimal. Bigin comes with an extensive suite of ready to go pipelines or you can custom build your own - either way, you could be up and running in order an hour. #### Cons I haven't found any downsides yet as we're still only starting out - maybe they'll come in time. I guess being one of the lesser know CRMs, Youtube tutorials aren't as plentiful as you'd hope for but that said, it's not really that difficult to figure out how to do most things. --- ### I really want to love it. - Overall rating: 3/5 - Reviewer: Kathy L. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, in spite of the problems, I really like Bigin and am very happy I found it. I'd recommend it for sure. But I'm looking forward to the bugs getting fixed so I can like it more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros There is so much I love about this app. It's pretty simple to use, has a lot of great features, probably everything I need, to be honest. After they work out the bugs, I think it will be pretty great. #### Cons There are bugs, as in some things don't even work, important things. I've reported enough to make me feel like we're beta testers. But though it reveals something about their dev team, I'm still hopeful they'll eventually get it right because they do try hard. It's obvious they put a lot of time and money into their support team, but as hard as they try to get this right, they really need to train them better. Sometimes I end up having to find answers myself and then train them. They also need to have a team in the U.S. as they are very difficult to understand through the thick Indian accent on the phone. --- ### Simple, Effective, and Easy to Use - Overall rating: 5/5 - Reviewer: Anja B. - Industry: Consumer Goods - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Bigin has been excellent. It is easy to use, quick to set up, and provides everything I need to manage leads, customers, and business partners efficiently. As a solo business owner, I appreciate that it helps me stay organized without the complexity and cost of larger CRM platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Bigin is its simplicity. It provides all the essential CRM features I need to manage leads, customers, and business partners without the complexity of larger CRM systems. The pipeline view is intuitive, easy to customize, and helps me stay organized and on top of follow-ups. #### Cons I would like to see more advanced reporting options and additional automation features. While Bigin covers the essentials very well, growing businesses may eventually need deeper analytics and more sophisticated workflow automation. --- ### Simple and Efficient CRM for Small Teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Bigin by Zoho CRM has been good. It’s simple to use, helps manage leads and sales pipelines efficiently, and is ideal for small teams, though some advanced features are limited. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros User-friendly interface, easy lead management, and seamless integration with other Zoho tools—making it simple to track deals and organize customer interactions efficiently. #### Cons Limited advanced features and integrations compared to full CRM platforms, and customization or reporting options can feel restricted for growing teams. --- ### Simple, Effective, Sales Tool for SME's - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I have searched a lot of simple, sales pipelines tools, with automations, Bigin by Zoho is the easiest and best in terms of value, and improvements in features, every quarter. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Price is great for SME's Sales Pipeline feature keeps it Simple Connects with Email & Messaging Apps #### Cons I found it challenging to connect to the Telephony or maybe i dont know how. The UI can be more smooth --- ### Proper CRM without Overhead Costs - Overall rating: 5/5 - Reviewer: Tate T. - Industry: E-Learning - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered We needed a proper CRM without the overhead costs that come with most platforms. Bigin lets us stay organized, manage our pipeline, and keep the team aligned — all without breaking the budget. For cost-conscious small businesses, it's hard to beat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Bigin delivers everything a small business needs from a CRM at a fraction of the cost of the big players. It's intuitive, quick to set up, and the team was up and running in no time. #### Cons Some of the more advanced features you'd find in enterprise CRMs aren't there, but honestly that's the tradeoff for the price. For what we need, it more than delivers. --- ### Office Manager - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: a free trial · weekly - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Great experience, very user friendly and intuitive. Lots of apps and interfaces available to sync data. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros The Pipeline module is great and allows us to track the process of sales and delivery so management knows where every sale is at with a glance in the Dashboard. Also appreciated that there were lots of templates to start from, and the templates are laid out by teams/groups as well as by industry. #### Cons It took me a little time to figure out how to get other Zoho apps to link up and what data can be transferred/sync'd. It is disappointing that the data fields being sync'd cannot be modified. For example, products added to the Sales Pipeline cannot transfer to a quote or invoice. --- ### Excellent Bigin - Overall rating: 5/5 - Reviewer: CA Raveena D. - Industry: Accounting - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Zoho Bigin is really helpful for managing leads and sales. Easy to use, clean dashboard, and perfect for small businesses. It has made follow-ups and deal tracking much more organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons everything went well. so nothing negative to write here. The clean interface and affordable pricing make it a great choice for startups and growing teams. --- ### clean, visual pipeline management interface and overall focus on simplicity - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Sales reps spend less time on administration and more time focusing on leads. You can literally drag-and-drop a deal to the next stage and have the associated automation trigger instantly, which saves significant time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Bigin is specifically designed for small businesses and is built to manage only the necessary pipeline functions. It cuts out the bloat you find in larger CRMs, making it incredibly fast to onboard a new team member and easy to navigate daily. #### Cons If I had to pick one area I found less optimized, it would be the depth of third-party integrations, particularly with lesser-known or niche marketing automation tools --- ### Trusted CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Zoho Bigin has helped to improve customer relationship management, track communications, and gain better insights into our sales performance—all at a very cost-effective price point. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is clean, intuitive, and quick to implement, making it ideal for teams that want to hit the ground running. We particularly appreciate the mobile app, which keeps our team connected and in control, even when working remotely. #### Cons Basic Analytics- Reporting is straightforward, but not ideal for deep data analysis or complex KPIs. --- ### Great CRM for any startup - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered This has been a very postive experience with no complications in rolling out this new platform. It has provided good visibility of the sales function and allowed us to scale accordingly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a great compact CRM that allows companies of all sizes to bring their contacts and pipeline together very easily. The setup and configuration is simple to use and it is great value for money. Email sync was very easy to add and we are now looking at other aspects of the CRM that we can add through the marketplace. #### Cons There is nothing that is particularly negative when looking at Bigin by Zoho CRM. The CRM is simple and this may mean that we need to migrate to another platform if/when we are growing further --- ### Great product and customer service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support has been excellent, very responsive and helpful whenever we faced issues or needed clarification. The team is quick to resolve problems and provides clear guidance, which has made onboarding and daily use much smoother for our operations. #### Cons The platform has limited customization options, which makes it harder to fully adapt the CRM to our specific workflows and business needs. As we scale and require more tailored processes and integrations, this becomes a constraint compared to more flexible CRM systems. --- ### Good CRM Tool for SMEs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Machinery - Company size: 51-200 employees - Product usage: a free trial · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using the trial version to track and monitor our RFQs. It has been a great experience. Its easy for Sales management team to view the RFQs that are in progress and can email the customer accordingly to follow up. Would definitely implement it for our regular usage. #### Cons As this is a CRM tool, there is no Gantt chart provision and there are few custom field which are non editable --- ### Simple and effective CRM for organizing sales pipelines - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked most about Bigin is its ease of use and fast implementation. It allows you to structure a sales pipeline, customize stages and fields, and start working quickly without the complexity of larger CRMs. It’s especially well suited for small teams and growing companies. #### Cons Some advanced features such as more complex automations, validations by stage, or deeper reporting are only available in paid plans. This can limit the evaluation during the free trial for teams that need stronger process control ---