It is an extremely satisfying experience.

Excellent features that are more than necessary for every SME. It has more than I imagined and I am now implementing new processes based on the capabilities. I am trying to master the automation in order to make it even more powerful and useful. The ease of use is just amazing!

Microsoft Office integration could be improved.

This integration not only optimizes our workflow but also enhances our capacity to assist patients effectively. Follow our journey as we continue to innovate in the medical tourism space.

We've launched our Agent Portal, a key development in Global Medical Trip's quest to streamline medical tourism. Our aim to recruit 100 agents demanded a cost-effective, efficient system for handling patient inquiries. Our platform of choice, Zoho, offered a solution that fit our needs perfectly: Zoho Bigin.

This tool seamlessly integrates with our CRM, providing a robust environment for agent operations. Within a day, we set up Zoho Bigin, enabling our first agents to connect to the platform and start processing patient requests. This quick setup underscores our commitment to providing fast, reliable medical tourism services.

great

pretty much all you need on a crm.

Having ajax in a tool like that does give an excellent impression at first glance, not having to pop-up to a different window each time you do a search the sad part is this search bar function fails more than often to the extent I have to delete and start over or even as bad as refreshing the screen. I never put reviews but i will appreciate the team looking into this or at least having a button to switch from ajax to normal opening another window to load data.

Bigin sales and integration team have been incredibly patient and helpful getting all our companies questioned answered making the decision to move to this new CRM a breeze.

Clean look and feel, easy to move data, setup and transferring from old system was painless.

The quote side of order management and deals is a separate cost

Bigin is user friendly and easy, not only to use but also to deploy. It has all the necessary features to begin with. Its also developing at a reasonable pace and new features are being added regularly.

Granular controls for managing user profile and pipeline steps are not available as of now.

It was good,easy to use and grouping was also better to include for users

Database visibility is better than any other CRM,exporting the data to particular fields was also better

Limited number of customisable fields is a drawback compared to other CRM.At a time bulkmails can be sent to 50 users is also has to be changed

We use Bigin mainly to track how well our business is doing and its simple User Interface allows us to immediately see tasks and updates on new projects. We have been using Bigin for a few weeks now and the ease in workflow is immediately visible. The trial period also helped us get to know the inner workings of the CRM first to really see if it would fit our business.

Bigin is very easy to use and has a lot of features to choose from. You can customize your pipelines to better suit your business needs.

Bigin can be confusing at first, especially if you are new to any form of CRM.

Good for lead management, and maintaining customer pipeline management and email marketing

I haven't found any cons in this product. I would like to explore more and love to have integration of leads directly from indiamart

Simple and minimal, while still robust and intuitive.

A little complicated getting things running. There are great resources available. I've just never used a CRM before.

Sufficient and flexible for most small business

Complete but complex for some processes!

So far I and my team have become very comfortable with bigin.

I have been using Zoho for 15 days and can claim it is the most user-friendly CRM/ sales management tool for startups, with a lot of productivity features like I-MAP for emails, and great templates. If I had a query in the first few days the team is very responsive and proactive in supporting you. Highly recommended product for sales teams.

It would be nice if onboarding can be done in the trial perios.

It's got us from an excel spreadsheet to an actual CRM with sales pipeline.

The main pros were it's easy to set up and import data and there's enough features to keep us running. When we need to expand there's not a bit drama as we'll move into zoho.

Contacts are mapped based on entities/companies so we had to adjust our import process but it wasn't a big deal

It was positive overall, but mostly to a really good product which seems basic but has plenty of feature to start with.

Easy to implement. We were up and running within 24 hours. It is easy to customize along the way as you see or need to make changes.

Service is lacking. While the product is easy to use, you will have questions and the service is offshore and very very spotty

It is working great for my business. Sales funnel automation is going great.

Easy to use, easy to implement, great lead & contact management.

Would like to see reduced limitations on records. They are charging for each attribute, like, records, workflows, templates etc.

So far, I’m very happy with Bigin CRM and what they offer. A very flexible tool that allows me to keep my track records for all my clients.

Finally a simple but yet very powerful CRM for small businesses! I’ve been looking so long for a CRM that’s not only made for teams, or for bigger sales corporations, and stumbled upon Bigin. I like how much you can modify it so it’s suits you and how you want it to look like.

I work from my iPad Pro, and the app is good, but still not as powerful as I would like it to be. So I prefer to work through a web browser instead.

Bigin CRM by Zoho is a game-changer! The user-friendly interface, easy pipeline management, seamless integrations, and time-saving automation have revolutionized our sales processes. Highly recommended!

The level of customization options available in Bigin CRM could be improved to better align with their unique business needs.

I have been using Bigin since year along with all my Employees and Business Consultants in India, i am highly Impressed with the User experience.

I being the director of a financial Institution, highly recommend Bigin Zoho CRM for all startups and SMES, it gives you ease of your data and sales pipeline management.

Nothing as such i can say i did not like.

Is so easy to setup in minutes.

The most impactful feature is the custom pipelines, stages and activities.

Forms customization is too basic, We need more customize forms according to our brand, I thin that the form needs to be exported as a html code to make some customizations

Very satisfied... jumped from a XLS based pipeline to build a strong CRM tool in just few hours of medium work. Now I can track all of my sales pipeline with a sigle view, and repport it to the company owners easily.

Very very very easy to use, easy to first setup, easy to customize to fit on your organizations structue.

Lacks native integration to O365/M365, lacks on native integration with other Zoho apps like Zoho Projects. The upgrade to Zoho CRM is costly.

The flow of the platform is smooth and intuitive, making it simple to navigate and manage my tasks efficiently. The customization options are also fantastic, allowing me to tailor the CRM to my specific business needs.

That I have to pay for every user, so it would be very good especially on early stage if you can at least start with two users. Talking as a small business

Helped a lot in handhold us in a journey to full fledged CRM.

Very easy to maintain the pipelines with basic features like tasks and reminder.

CRM is for your growing requirements, so bigin and CRM fits different business requirements. There is a detailed comparison, which can you help in selection. No cons as such.

Bigin helps my sales team to have traction of leads they insert. On overall it is best for startups and value for money.

Sales Pipeline Dashboard and Ease of contact insertion.

Every features available are tailored fit for my interest on CRM.

Zoho Bigin is a straightforward, cost-effective, and user-friendly CRM tailored for small enterprises. The interface is sleek and uncluttered, which I adore. It provides all the vital CRM functionalities required by small businesses, such as managing contacts, leads, and deals. Moreover, Zoho Bigin effortlessly syncs with other Zoho offerings.

What I miss the most is an overview of the entire email inbox (a view of all emails) so that I can quickly see who opened the email and who didn't.

Great, I'm very impressed with the software; how easy and intuitive it is. I really like the user-face - it makes sense!

Bigin has a very intuitive user-face. It is easy to set up and will enable our company to manage our sales, order fulfilment and customer service all from one place. Workflow functionality enables us to automate routine tasks, helping us to work efficiently. Integrations with Campaigns, Analytics and Forms is useful for us.

In the premier package I would like more workflows/conditions/actions and notifications as standard. I would also like more email templates and the option of more complex webforms as standard. More of each of these can be purchased, thankfully and Zoho forms can be integrated if necessary.