--- title: "BlueFolder Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of BlueFolder. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if BlueFolder is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/bluefolder-field-service-management-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [BlueFolder](https://www.softwareadvice.com/cmms/bluefolder-cmms-profile/) / BlueFolder Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cmms/bluefolder-cmms-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cmms/bluefolder-cmms-profile/alternatives/) # BlueFolder User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 98 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 66 reviews (67%) - 4 stars: 31 reviews (32%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Its centralized approach to work order management, scheduling, customer records, and service tracking provides greater visibility into day-to-day operations and supports better decision-making. - The platform provides an organized and centralized system for managing work orders, customer information, service history, and scheduling, which helps drive efficiency and accountability. - It is a reliable and efficient platform for managing service operations, scheduling, maintenance tasks, and tracking work progress. ### Most mentioned cons - The main downside is the user interface, which feels quite dated compared to more modern SaaS platforms. - I least like the interface of it which looks so outdate with no modernity in it also the features are as basic as interface with no advance reporting. - The reporting capabilities aren't as robust (and timely) as a larger service management platform, which I suppose is to be expected. ## BlueFolder customer reviews Showing reviews 1-25 of 98 (page 1). ### Reviewing blue folder - Overall rating: 4/5 - Reviewer: Bhawna D. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with BlueFolder was positive. It is a practical field service management platform that helps improve organization and efficiency, although some areas could be more streamlined. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros BlueFolder is easy to use and provides useful tools for scheduling, work order management, customer tracking, and field service operations. It helps keep jobs organized and makes it easier to manage daily service activities. #### Cons The interface could feel more modern, and some features may take time to learn. There could also be more customization options for certain workflows and reports. --- ### Dependable field service and work order management with a learning curve - Overall rating: 5/5 - Reviewer: Shyam Kishor P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with BlueFolder has been very positive. It has substantially improved how we track service requests and field tech hours. Even though the interface feels slightly older and requires patience during onboarding, its core scheduling and work order management capabilities are exceptionally dependable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is an exceptional tool for organizing our field service and maintenance management workflows. Tracking work orders and capturing labor time directly in the field is effortless. The user interface is straightforward, allowing our technicians to log their hours and updates on the go without unnecessary friction, which gives us excellent value for money. #### Cons The initial setup and configuration can have a bit of a learning curve for administrators trying to customize reports. We have run into minor bugs and issues with the mobile sync lagging when technicians are in low coverage areas. The interface, while highly functional, could benefit from a more modern visual refresh. --- ### A decent simple ticketing system that lacks features needed for modern work. - Overall rating: 3/5 - Reviewer: Randy G. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered For basic ticketing system needs, it does exceptionally well, and I could see service shops and small IT departments benefiting from it; however, without investments into some basic updates, it's hard to recommend to anybody looking for a ticketing system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Bluefolder is easy to setup and use, and the overall time to learn the product is very short. As a basic ticketing system, it performs very well. #### Cons The lack of features, integrations and basic security improvements you would expect in this day and age. The product lacks integration with most identity providers and lacks basic security options such as MFA. #### Reasons for choosing BlueFolder We actually switched from bluefolder to AutotaskPSA - which is way more than we need, but gets us features that Bluefolder lacked such as MFA and integration with RMM tools. --- ### Reliable Field Service Management Platform That Enhances Operational Efficiency - Overall rating: 4/5 - Reviewer: Arnold D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with BlueFolder has been very good. The platform has proven to be a reliable and practical solution for managing service operations, helping teams stay organized and responsive while improving overall workflow efficiency. Its centralized approach to work order management, scheduling, customer records, and service tracking provides greater visibility into day-to-day operations and supports better decision-making. From a Senior Executive perspective, BlueFolder has contributed to improved operational control, enhanced team collaboration, and more consistent customer service delivery. The system is straightforward to use, reduces administrative overhead through automation, and provides the transparency needed to monitor performance effectively. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most about BlueFolder is its ability to streamline field service management and improve operational visibility across teams. The platform provides an organized and centralized system for managing work orders, customer information, service history, and scheduling, which helps drive efficiency and accountability. As a Senior Executive, I particularly value the real-time access to service data and the ability to track job progress from initiation through completion. The intuitive interface, customizable workflows, and automated notifications help reduce administrative workload while improving communication between field technicians, customer service teams, and management. #### Cons While BlueFolder is effective for managing field service operations, there are some areas where the platform could be improved. The user interface, although functional, can feel somewhat dated compared to newer service management solutions. Certain tasks and configurations may require additional steps, which can impact efficiency for users managing high volumes of service requests. From an executive perspective, the reporting and analytics capabilities, while useful, could offer more advanced customization and deeper business intelligence features. Integration options with some third-party enterprise systems may also require additional setup or customization. --- ### Rare find in customer support with this team! - Overall rating: 5/5 - Reviewer: Deb M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, BlueFolder serves our purposes very well and helps me manage our small business with confidence. What makes it work for me is the site's ease of use and their support team. After all these years with them, I don't need to take advantage of customer support very often but on the few occasions I do, they're always there for me when I need them and they are very responsive to the requests I make which makes me feel like a valuable customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros BlueFolder's customer service is excellent! Not only do I get immediate email responses but a member of the support team follows up with a phone call and walks me through any problem solving, staying with me on the phone the entire time to make sure things get resolved. I've had the same support person for several years now and that really makes a difference since since she knows how I use the site and and is cognizant of our needs. #### Cons There's not much I don't like about Blue Folder after 18 years of using the site to manage our client base and our staff members' schedules. It was intuitive to use from the start and there really was no learning curve for us, probably because we don't have a need to take advantage of all it's offerings (billing, service request tracking, etc.). I don't think our company is one of their typical clients being a small business in the senior service industry with only a dozen or so team members who work very part time. So we only use a fraction of the suite of services BlueFolder has to offer. If I had to mention one thing I like least about the company is the monthly subscription cost given our very limited usage of the site's many features. I'm sure there is less expensive scheduling software out there for our needs but I'm not inclined to look around unless our parent company decides we need to make a change for budgeting purposes. It's just been such a godsend to use and would be hard to give up. --- ### Practical Field Service Tool That Keeps Jobs and Scheduling Organised - Overall rating: 4/5 - Reviewer: Khyan A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with BlueFolder was positive. It’s a reliable, no-fuss system that does the core job management, scheduling, and time tracking functions well enough for a field service environment. The time tracking feature was useful for keeping visibility on work completed, even if it was fairly basic in how it operated. From a user perspective, it was easy to work with day to day and did what it needed to do without overcomplicating things. The main trade-off is that it’s not the most modern or flexible platform, particularly in terms of UI and workflow design. On security, it felt controlled and appropriately restricted at a user level, which gave confidence in how job and customer data was handled. Overall, a solid operational tool that gets the job done, even if it lacks the polish and flexibility of newer SaaS platforms. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros BlueFolder is a straightforward field service platform that handles the basics of job management, scheduling, and time tracking without overcomplicating things. From a user perspective, it was easy enough to pick up and use day to day. Job status, customer details, and scheduling were all clear and accessible, which helped keep things moving in a service environment. Time tracking worked well for logging hours against jobs and keeping visibility on work completed. It was simple, consistent, and did the job reliably once you got into the habit of using it properly. Access and connectivity were solid, with the cloud setup making it easy to stay across updates in real time whether in the office or out in the field. From a security point of view, it felt reasonably well controlled at a user level, with role-based access helping ensure job and customer data was kept appropriately restricted. #### Cons The main downside is the user interface, which feels quite dated compared to more modern SaaS platforms. It’s functional, but not particularly intuitive or polished in places. Time tracking, while useful, was fairly basic. It relied heavily on manual entry, with limited automation or smart features, which could feel a bit clunky if you were logging time regularly throughout the day. Some workflows also felt a bit rigid, particularly around reporting and certain job processes, which made it less flexible than other tools. From a security perspective as an end user, there wasn’t much visibility into how things were managed behind the scenes, which is fairly standard, but worth noting. I’ve since moved on from the platform and wasn’t involved in admin or procurement, so I can’t really comment on value for money or customer support. --- ### Efficient and Reliable Service Management Platform for Daily Operations - Overall rating: 4/5 - Reviewer: NIROB k. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with BlueFolder has been positive. It is a reliable and efficient platform for managing service operations, scheduling, maintenance tasks, and tracking work progress. The interface is simple, secure, and easy to learn, which helps teams work faster and stay organized. Although there are minor bugs and some limitations in customization, it remains a strong solution for businesses that need better service and maintenance management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about BlueFolder is its easy learning curve and user-friendly interface. It does not take much time to understand, even for new users. The dashboard is clean and organized, which makes job scheduling, work order tracking, and time tracking much easier. Security is also strong, and customer data feels well protected. It offers good value for money because it helps save time, improves team productivity, and keeps service management well structured. Maintenance management is one of its best features, especially for handling recurring service tasks and technician assignments. #### Cons What I liked least about BlueFolder is that some advanced customization options are limited. There can also be occasional bugs and issues, especially when updating records or syncing information, which can slow down workflow. The mobile experience could be smoother, and customer support response time is sometimes slower than expected. For smaller businesses, pricing may feel slightly high depending on usage needs. --- ### BlueFolder helps me keep all of my service jobs and field Work organized without spreadsheet chaos - Overall rating: 5/5 - Reviewer: Saul L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its benifitial to me by keeping my daily activties in line and enabling me to track all work, active or completed without having to manually keep track. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use BlueFolder to track customers requests for service, schedule jobs and keep a record of customer Work in one place so I don't have to juggle emails, notes and spreadsheets throughout the day. I primarily rely on it to assign Work orders and get updates from technicians without having to call them constantly or message them continually. #### Cons There are times when I also feel like certain settings and reporting information is harder to find than it should be and end up clicking around for longer than necessary. The interface can be a bit of an old thing in some respects which slows me down when I am busy. I also wish I could customize reports and work flows a bit more freely because I like to keep an eye on development. --- ### Workflow status tool is fantastic! - Overall rating: 5/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The customer service has been excellent! I love the ability to interface invoices directly into Quickbooks! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like being able to easily to see our workflow and all of the different statuses. The record logs make it easy to drill into the details. #### Cons I wish there was a way to have more granularity such as seeing the dates each status was changed in a WO, and being able to bulk download attachments. --- ### BlueFolder review - Overall rating: 5/5 - Reviewer: Peter S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it’s a very nice platform and it give me a much better experience, my money doesn’t go to waste. It help me a lot #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most of their support team, they are very responsive and helpful. The security and interface is top notch #### Cons Tho is was difficult to start with due to some technical features and the flows of some content. But it really work it --- ### Bluefolder is the real "G" i like it - Overall rating: 5/5 - Reviewer: Bramwel M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall... the platform is easy to use It is reliable and also fantastic #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It keeps our clients in track of their daily duties It is simole to use It has amazing features It has amazing Customer support It makes it easy to track each maintenance project #### Cons There's nothing really wrong with Bluefolder it meets the expectations --- ### BlueFolder: Helpful but Lacking in Features - Overall rating: 4/5 - Reviewer: Chuck E. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered My experience has been ok with BlueFolder. It is good for start but no so perfect for advance work also align with features it offers the price is not justifiable. The mobile app also is not smooth so working during traveling is difficult. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love how easy it is to customize it as per specific needs also the support is way more quicker than any other software in same category. It is very helpful and solve issues in no time. #### Cons I least like the interface of it which looks so outdate with no modernity in it also the features are as basic as interface with no advance reporting. --- ### Choosing Bluefolder over the competition has a lot to do with the abilities to schedule preventative maintenance - Overall rating: 4/5 - Reviewer: James H. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Work order management works both at the office and remotely. Automating repeated work orders can help keep preemptive maintenance well organized. The history for work is easily found too, adding attachments is fairly straight forward. Customer support is very good, and they are prompt if needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Over all it works well for our use. The price point is a little higher than some competition, but it may be worth it. #### Cons BlueFolder is a good tool, but a bit pricey --- ### Forklift University LOVES BlueFolder - Overall rating: 5/5 - Reviewer: Steve D. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EXCEPTIONAL! service and support have always been spot on, helped when i had issues, helped on the new update. Responsive in a quick time period. Sale team has been helpful when I have had cusotmers that could benifit they helped me to setup a demo system. There are very few companies (especially software) that i like as much as this system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been with BlueFolder for many many years, and have watched it improve. We use it to run nearly every aspect of our business. Before I started this company, I ran a software development company in LA, this software is simple to use, powerful and would be the highest rated software systems that I use for my company. Without this system I would have to link together several solutions and doubt they would give me the tools and ease of use that this one system has. Steve Drake #### Cons The calendar has issues with time zones. But this is common in most calendar systems. I live in Arizona and during half the year my appointments are set to the wrong time, even though my sales team puts them in correctly for the class. It adjusts to what it thinks is my local time, but the class is scheduled for a time in spite of the zone. This is an issue because I travel to those times, and it does not update when i am there. #### Vendor response Hi Steve, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team Replied August 2022 --- ### BlueFolder Excellent Asset Management - Overall rating: 5/5 - Reviewer: Krunal P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros BlueFolder holds a crucial role in tracking and managing all of our company assets. Not only equipment but vehicle tracking also. It provides reporting capabilities based on our needs to track and stay on top of inventory maintenance needs. #### Cons BlueFolder takes some time to implement within an organization and for the software capabilities to be fully apparent for users. It is important to have someone technically sound to incorporate the software within the company for maximum benefit. --- ### All the Basics - Overall rating: 4/5 - Reviewer: Blake R. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Bluefolder has most everything you need to manage customers and equipment. You can easily see past service history of equipment. Create invoices and export them to Quickbooks online or desktop. #### Cons I wish there were more customizable view and reporting built in to the web interface. We end up having to run a bunch of reports and export them to excel in order to make the data easy to interpret. #### Vendor response Thank you for your review of BlueFolder Blake! We greatly appreciate the feedback and have passed along your recommendations to our product team for review. Thanks for being a valued customer! Sincerely, The BlueFolder Team Replied August 2022 --- ### Good replacement for connectwise - Overall rating: 4/5 - Reviewer: Aleksandr Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Bluefolder allowed my to move on past connectwise which was both expensive and cumbersome to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros very easy to use and understand. Onboarded myself without any assistance #### Cons haven't found anything I dont like yet in this product #### Reasons for switching to BlueFolder pricing and ease of use --- ### A work in progress - Overall rating: 4/5 - Reviewer: Matthew D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Decent so far. Excited to see new features that will come out. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The smart lists are super nice and help organize all the jobs. #### Cons Not mobile friendly. It would be nice to see pricing while adding items and then a total under the billing tab. --- ### CTM BlueFolder Review - Best $ We Have Spent So Far! - Overall rating: 5/5 - Reviewer: Jonathan R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This has been so far the perfect software for us to transition from running the day-to-day operations off of a spreadsheet - to using an actual CRM type of solution. The functionality is all that I need it to be and the cost is not prohibitive. I absolutely love BlueFolder. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the intuitiveness of this software the most. I logged in and hit the ground running. Super easy to navigate and doesn't have a bunch of bells and whistles that I don't need. This software does what it does VERY well. #### Cons Nothing really to mention here. Maybe as more time passes, I will find something. #### Reasons for choosing BlueFolder I chose BlueFolder because I turned a friend's company on to this years back, and I recently discovered that they are still using it! Their company is successful - so, BlueFolder must have been a good choice! --- ### BlueFolder is a great tool - Overall rating: 5/5 - Reviewer: Marijo F. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible. #### Cons I haven't compared pricing with other software programs so I am not sure whether the pricing is competitive or not. #### Vendor response Hi Marijo, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team Replied August 2022 --- ### Blue Folder - Maintenance Work Order - Overall rating: 5/5 - Reviewer: Geoffrey T. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great customer support during the initial setup and customization of the software to import all of our customers for a property management company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is easy to use and adaptable to our needs. The Quickbooks integration is crucial and works well. Hopefully we can get some minor fixes to the imported fields for matching classifications. Overall it works great! #### Cons nothing so far, it all just works GREAT! #### Vendor response Hi Geoffrey, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Regards, The BlueFolder Team Replied January 2022 --- ### Amazing Product with Great Customer Service - Overall rating: 5/5 - Reviewer: Samantha S. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience has been great. We started with them as a small company and as we have grown over the last 8 years so have they and the updates fit right along with our needs. Customer service always responds very quickly and is very helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The scheduling and team calendar feature, also the ease to customize the system to fit your business needs. We also like that it tracks equipment in one place. You can also customize who sees what information (employees, clients and vendors) which is awesome #### Cons Right now the only feature I want to see if contracts able to be billed on use so you can track how many hours you use for an unlimited contract and still bill it --- ### BlueFolder is easy to use to manage work orders. - Overall rating: 4/5 - Reviewer: Kristy H. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software is easy to use and has some great functions. The best feature is being able to sort by job, property, etc. I LOVE having the search bar - I use this every time I enter a new service request. It helps being able to go back and see all the jobs for a specific property - or even all the jobs with one specific issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's easy to look up past work orders (so I can see when something has been previously done with a property). It's very simple to set up new properties and contacts. The invoices are very professional looking and transfer nicely to QuickBooks. #### Cons I wish this software would integrate with Buildium - would be much easier to use if I didn't have to export to QuickBooks, download, then reupload to our management software. I also find it a pain to contact customer support to do basic functions like adding a user or removing a user. --- ### Bluefolder is a nice product but.... - Overall rating: 5/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We use this everyday for everything we do. Keeps everything in one place #### Cons A PDF reader for adding attachments. taking a picture and uploading is fine. However using that later is a royal pain when going to print something off. We currently have to use another app to make the attachments such as receipts a pdf then upload to Bluefolder. #### Vendor response Hi Aaron, We appreciate you letting us know about how BlueFolder helped your business. We greatly appreciate your feedback. Thanks for being a valued customer! Regards, The BlueFolder Team Replied August 2022 --- ### Great Platform - Overall rating: 5/5 - Reviewer: Justin P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great FSM platform for our business as well as many of our industry partners #### Cons Software is a little bulky and takes time to learn, but other than that it is great ## More reviews [Next reviews](https://www.softwareadvice.com/cmms/bluefolder-cmms-profile/reviews/?page=2) --- BlueFolder Reviews, Pros and Cons - 2026 Software Advice