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5
4
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Ease-of-use
3.7
Customer Support
3.9
Value for money
3.9
Functionality
4
"I have worked on Remedy ITSM and found it robust and secure which can offer huge benefits to organisation investing in this solution either for their own use internally or when serving other clients."
"It has various flexi features with good integrations with emails and managing tickets. Reporting works really good and helps maintain all changes for production and non production environment."
"Remedy is filled with features and the ability to customize it to fit your organization is really helpful. Even their old software till now is pretty useful for my organization."
"Upgrades and installs are the absolute worst. You cannot just go download the package and run setup."
"System is quite complicated from licencing perspective, user handling, reporting, creating autoassigments, maintaing knowledgebase, problem management handling etc."
"Feedback from customers is that they are not that intuitive and therefore we (and them) spend a long time ensuring they understand what is required, and the implications of getting this wrong."
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