All Boei Reviews
1-25 of 25 Reviews
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Grzegorz
Verified reviewer
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Boei - simple yet powerful communicator for your website
I have a quick chat on each page, so it simplifies the way my clients can get in touch with me. It was very easy to implement and they continue to improve this software and are open to feedback.
PROSAn easy way to add a communication widget to the website. I like best that it supports Messenger and Whatsaap, phone, email and live chat and it is easy to translate for multilingual pages.
CONSI can't think about real drowbacks. The [SENSITIVE CONTENT] reply all the support questions quickly and effectively, they are open to feedback. I had no issues at all with this software. Maybe if they could add some protection against spammers if you use the contact form and in some future add a chatbot, that would be fantastic.
Reasons for switching to Boei
Issues, unreliable, critical features (chatbot) withdrawal by developers
Vendor Response
Hi Grzegorz, Thanks a lot for your great review! Ruben
Replied January 2023
Jairo
Logistics and Supply Chain, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Boei - The Super Sized Menu
Excellent product and service. I can't complain about the level of support I've received. They are receptive to customer feedback and have a public roadmap.
PROSThe ease of setting it up and rolling it out. This tool is super easy to set up and helps drive conversions.
CONSIt's relatively new and still evolving so patience is required for some feature rollouts.
Reason for choosing Boei
The costs and value considering how Boei has a considerable amount of integration capabilities.
Reasons for switching to Boei
The cost and ease of setting this alternative up.
Vendor Response
Hi Jairo, Thanks for your great review! Ruben
Replied January 2023
Joshua
Verified reviewer
E-Learning, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2022
Quick and easy chat menu
I was looking for a chat app to easily communicate with my customers. I didn't want to install anything overly complex and I just wanted something that worked within minutes. After briefly using Boei, I knew it was right for me. It's super lightweight and easy to use, plus it has all the chat bots that you might need! Highly recommend to anyone looking for something simple.
CONSI wish there was a better UI or more design options.
Vendor Response
Hi Joshua, Thanks for your review! Would love to learn what design improvements we can make, would you email me on ruben@boei.help Ruben
Replied January 2023
Jaime
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
A simple and minimalistic tool with a lot of power!
Displaying all of our contacts in a compact and easy to access way.
PROSAt it's core it's an easy way to allow your visitors to choose between their favourite contact method to reach you, however with extra features like direct call, call me back, feedback, work hours and some more as one of the best aspects is that the developer is very friendly, attentive and continues to add more features to it and listens to the comunity. It's an easy and quick solution for smaller businesses or projects. If you have multiple projects also makes it easy to organize all of their contacts in the same platform. Easily works anywhere/on any platform, is beautifully simple and can be used to substitute the ugly widgets of chats like JivoChat, because Boei gives you a great freedom to customize. You can easily customize it however you want, even add CSS etc. and the best part is that the developer keeps updating and adding features to the tool. For the future I would love to see more several themes/designs/templates for how the boei links appear on the page, maybe one where the links appear as icon bubbles (with the same design as the Boei bubble) that stack on top of boei.
CONSIt would be nice if when you setup only one link per boei button, it would open this link automatically (since there are not more links to choose from, requiring multiple clicks from the user is irrelevant/more friction). I'm aware Boei is supposed to support multiple contact methods, but because boei is also a great way to easily customize your chat contact bubble button and make it fit your websit, indepently of the service you use, and sometimes you might just want to use one service which has a very ugly button (such as the example of jivo)
Vendor Response
Hi Jaime, thanks a lot for your great review and feedback. We will take your suggestions along to make Boei even better :) Ruben
Replied December 2021
Proinsias
Verified reviewer
Online Media, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2021
Very Clever Plugin with instant benefits
It was very easy to configure and setup on my website. The only issue I had to deal with was to decide what channels not to include in the pop up on the website. I need to be clear what are the essential channels to include for each site that I design.
PROSVery happy to give Top Marks to this Plugin. Most of my business enquiries are coming from Smartphone users based on my Analytics. Boei allows those users in particular contact me on the preferred social Channel with one click. I also can follow up on that channel later or over time with the conversion thread preserved. Its a pop up and also give the prospective client the opportunity to fill out a standard contact form as well. I am implementing it on all my sites now and I am very happy to recommend.
CONSI need to make sure I am not including channel options that are not relevant, so I need to be sure of my target audience to avoid clutter when the pop up is activated.
Reason for choosing Boei
Less clicks to make contact with my enquiry portal. I wanted customers to have newarly no barriers to make contact particulaty from a Smart Phone
Reasons for switching to Boei
There were less interactions for a customer to make contact. Customers just need to click once or twice and they can send me a message quickly.
Vance
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Easy-to-deploy floating contact button
We have been using Boei for many clients over the past year and the impact on the page speed is negligible and helps convert website visitors to warm leads.
PROSEase of deployment, lightweight code, and overall flexibility and functionality
CONSThe form component isn't exactly flexible and extensive enough for most uses so we often have to use another form solution.
Reasons for switching to Boei
Cost and ease of deployment
Vendor Response
Hi Vance, Thanks a lot for your amazing review! Ruben
Replied December 2022
Julien
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Lightweight and efficient widget
Very happy to have a widget letting website visitors contacting us through their preferred channel (contact form, phone, whatsapp, messenger, etc)
PROSLightweight, easy to deploy, opens instantly without slowing down the website
CONSdesign could be more modern and attractive
Reasons for switching to Boei
Ability to send whatsapp messages
Vendor Response
Hi Julien, Thanks a lot for your amazing review! Ruben
Replied December 2022
Ilias
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Easy lightweight lead generation tool
It brings more leads that possibly would not come without it, making it extremely easy for users to contact you instantly. After setting it up, I just have more leads. Simple.
PROSBoei is really easy to get going. It's lightweight so you can use it without getting bogged down by any complex features and it converts site visitors into leads for you. You'll get weekly reports on the performance with ideas for what might be improved next!
CONSI haven't found a single downside to the usage I do of this. Support requests are handled quickly and efficiently, while the features have been consistently improving since I started using it.
Vendor Response
Hi Ilias, Thanks a lot for your amazing review! Ruben
Replied December 2022
José Manuel
Verified reviewer
Media Production, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Easy to setup & use, excellent tool!
Very easy to install and use. A lot of options of contact.
CONSUser doesn´t have an option to close or make it dissappear from a site (if they dont want or need to contact(
Vendor Response
Hi Jose, Thanks a lot for your review :) Ruben
Replied June 2021
David
Verified reviewer
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Great service to simplify contact channels on websites
It's extremely easy to gather different communication channels under one UI, simplifying the contact process for users, which is essential because it allows us to meet our clients via their preferred method (and not the one we impose on them)
CONSI wish they had more design options to make it less standard amongst different websites. Another thing that could be better is the speed at which new integrations are added; it could be faster.
Vendor Response
Hi David, Thanks a lot for your great review! Ruben
Replied December 2022
Arjun
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Unique and very useful
Boei is very easy to customize and install on my platforms
CONSSub-accounts have not yet arrived, and it's very important for my clients' use.
Vendor Response
Hi Arjun, thanks a lot for your great review! Btw subaccounts are ready, see this page: https://boei.help/docs/subusers-subaccounts Ruben
Replied May 2022
Andres
Information Technology and Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Great communication app for my website
I use the tool on my website to get in touch with my visitors and without having to publish a form that could be abused by spammers. Communication is more fluent and direct as each user can choose their preferred channel to get in touch.
PROSI like the ease of use, short learning curve, customization, loading speed, options, reports & analitics.
CONSNothing much. I does what it is intended to do. Maybe more options for positioning or bubble forms. Nothing really related with the main purpose of the tool.
Vendor Response
Hi Andres, Thanks for your great review! Ruben
Replied January 2023
Robert-Jan
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
The minimalistic chat
I use it for clients who want to offer a way to connect to their website visitors and letting the visitor choose their preferred channel (Whatsapp, Facebook, Telegram, ...) and for that it's perfect!
PROSEasy to use, very flexible, perfect solution for clients who want a chat function that allows different channels
CONSSimplicity is key here, but some might think it's too simple and want a 'true' chat.
Vendor Response
Hi Robert-Jan, Thanks for your great review! Ruben
Replied October 2021
Mark
Online Media, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Love BOEI FROM THE BEGINNING - [SENSITIVE CONTENT] is awesome. Boei is. Our customers are using it. perfect!
all messangers. alot of websites usable .
CONSCSS customization is not well descriped and could be take a more important part.
Vendor Response
Thanks a lot for your awesome review! We will look into making the customization a bit easier :) Ruben
Replied August 2022
Albert
Education Management, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Best solution for communication through your website!
I Used Replain before, but that is very complicated to manage. I searched for this solution for a long time and I really like it very much!
PROSThere is a long list of communication channels you can choose from! Easy to implemetn by Code or Plugin (Wordpress)
CONSIt really is a great tool, I did not found any negative aspects at all!
Reasons for switching to Boei
Complicated and a few months ago all communication from support (auto reply) became Russian! I also had to send them a message every day, because otherwise messenger would block me (according Replain)
Vendor Response
Hi Albert, thanks for your great review! Ruben
Replied September 2022
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
When Live-Chat just doesn’t cut-it anymore!
I first tried Boei when I wanted to give my customers a way to contact us other than Live-Chat. Originally Boei didn’t support the app that I needed, but after a quick chat with the founder, he integrated the app I needed before the weekend ended! I am really impressed with the quality of the software, but even more impressed with the team behind it!
PROSI love all of the different options available with Boei. I also love the support from the founder. I now have the option for my customers to: E-Mail, DM, FB Message, WhatsApp, Live-Chat, & Fill out a form... all in one place!
CONSI don’t have any complaints at all with the software.
Anonymous
1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great solution if you don want/need a chatbot with all the bells and whistles
Boei is a convenient, multi-channel on site contact solution, it excels in simplicity, privacy, and analytics. It's ideal for businesses looking to improve communication quickly and effectively.
PROSBoei offers a range of options that make it a worthy consideration for businesses seeking a simplified contact solution. What stands out for me are the 50 communication channels, ranging from messengers to many third party tools, the multi-language support, GDPR compliance, and analytics to measure interactions.
CONSIt could have more customization options for widget design and placement.
Vendor Response
Thanks for your great review! Btw. we recently introduced more customizations for the widget design (adjust almost all colors). Ruben
Replied August 2023
Gavin
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
An great all in one chat tool
It makes it easier for website visitors to engage with me on the channel of their choice.
PROSInstalling Boei was simple, took less than 5 minutes, and I was up and running. What I liked is that you can install it on Wordpress, HTML, and even on other page builders. You can use it with WhatsApp, Telegram, Live chat, Facebook messenger, or any combination of them at once so that visitors can pick the channel they're most comfortable with.
CONSNone at the moment, everything is working as it should be.
Bikram K.
Verified reviewer
Events Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Best overall tool to add multiple chat platforms to your website
Boei has been a time saver for me. I was looking for a way to integrate various social media chat options into my website so that my customers can contact me using the platform of their choice. I tried 3-4 other platforms but nothing came closer to the experience I finally got from Boei. Its WhatsApp and Google Map integration bought me over. I just wish it has support for Frase assistant and Gist assistant
PROSEase of use, and painless integration of various chat platforms.
CONSlacking integration with Frase and Gist and some of the labels are confusing.
Stefan
Verified reviewer
Wholesale, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Best Chat and Communication Widget I ever used.
The integration of communication channels like WhatsApp, Facebook Messenger and telegram as chat widgets on every page I like, the customizability and the very easy setup
CONSI don't have anything to complain about, yet.
Vendor Response
Thanks for your great review, Stefan! Ruben
Replied October 2022
Ronald
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
BOEI Review
Excellent support and response
PROSAbility to deploy across multiple sites as we have a SAAS platform
CONSThe default logos can be improved and perhaps some customization
Reasons for switching to Boei
Needed a uniform approach across multiple sites we host
Vendor Response
Hi Ronald, Thanks for your great review! Ruben
Replied January 2023
Ripal
Renewables & Environment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
It cannot get any easier then this
Ease of Use Almost all the social media and chatting platform integration Amazing Price Support is awesome
CONSMore and better icons for integration(helpers)
Vendor Response
Awesome! Thanks for your great review. Happy to hear you like Boei :) Ruben
Replied April 2021
Oisin
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
All in one communication solution
Superb
PROSThey fact that it connects to every site and communication I can think of.
CONSIt's at the early stage of development and the ui could use a touch up but that's being very picky
Anonymous
1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Great software
Boei.help is a useful tool for any website. With Boei I was able to set up the social media interactions with a simple approach. I could customize the Boei setting in a uniform way. Moreover, did Boei speed up my website building speed.
PROSEasy to use. It is a very simple set up proces.
CONSTranslations are hard to set up. On my multilingual website do I restrict the use of text. Just social media icons.
Lukáš
Marketing and Advertising, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great support widget
Ease of use and the number of possible integrations
CONSHonestly I can't say there is anything I didn't like when using Boei.