Stock control is the most impactful and helpful.

Automation seems to work well, and plays nice with BigCommerce.

We have used Brightpearl for nearly four years now. It was probably more than we needed initially but we decided it was worth the investment to carry us through early business growth.

Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way.

We have just integrated Magento which works perfectly and links direct to our website. I would also recommend watching the you tube videos as these are very helpful in the beginning.

Immensely frustrating when  the supprt team offer no fixes to our problems. The bigger we grow the more severe the consequences of their bugs and issues.

It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.

I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets.

Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl.

The help guides and YouTube videos are great and the set-up is very user friendly. Compared to the alternatives on the market, I can't recommend this highly enough.

The team have always been helpful and friendly and have felt like we had a partner in software as opposed to some large faceless organisation.

We have used it for several years and on the whole it is a very good system.

We thank goodness eventually found Brightpearl - it has quite simply transformed things for us. I don't know how we ran a business like ours before BP.

It gives us the ability to have a total overview of all our shipping activities and makes it easy for us to manage a lot of data.

Bright Pearl gives us an easy way to handle our daily shipments as it is easy for us to collaborate across our different departments and integrate with all of our softwares.

We have now been using Brightpearl for several years. It is very user friendly with significant functionality which has improved our reporting function so necessary in a small business.

It is cloud-based, easy to use, intuitive and so so clever. I can't recommend highly enough plus they are really nice people to work with too.

Excellent integrated software with solid support.

BrightPearl has been very useful for helping us with our inventory tracking and reporting. The customer service is awesome, they respond very quickly with any question/comment we may have.

Brightpearl is a fantastic all in one ERP system.

Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

US Dollar

Brightpearl is a complete Retail Operating System for brands, retailers and wholesalers, that’s designed to scale with fast-growing e-commerce brands. Our platform offers flexibility to respond to rapid changes in demand with Plug & Play integrations, intuitive inventory planning and saves you hundreds of hours a year with powerful automation. Brightpearl takes care of everything after the buy button; from order management to accounting, inventory, warehouse management, returns and more.


An in-house team is available for installation as well as tech support and ongoing business consultancy.


Brightpearl is designed for use by merchants - not IT staff. Every new feature is relevant to retail, so you know that everything is retail-focused.


Retail merchants need a platform that can handle seasonal volume. Brightpearl provides orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.



LongDescription

Real Time Analytics

Cataloging/Categorization

Employee Management

Product Identification

Receiving/Putaway Management

Forecasting

Special Order Management

Cycle Count

Purchase Order Management

Barcoding/RFID

Electronic Payments

Status Tracking

Barcode/Ticket Scanning

Payment Processing

Multi-Channel Management

Order Entry

Backorder Management

SKU/UPC Codes

Customizable Reports

Access Controls/Permissions

Data Synchronization

Templates

General Ledger

Real-Time Monitoring

Bank Reconciliation

Financial Analysis

Supply Chain Management

Retail Inventory Management

Financial Management

Marketplace Integration

Product Configurator

Order Management

Retail POS

Credit Card Processing

Manufacturing Inventory Management

Invoice Management

Transaction History

Project Management

Rules-Based Workflow

Real Time Synchronization

Customer Accounts

Sales Orders

Customer Database

Shopping Cart

Gift Card Management

Customizable Fields

Collaboration Tools

Order Fulfillment

Barcode Printing

Reorder Management

Sales Trend Analysis

eCommerce Management

Barcode Recognition

Shipping Management

Demand Forecasting

Template Management

Warehouse Management

Item Management

Data Import/Export

Offline Access

Inventory Optimization

Accounting

Process Modeling & Designing

Distribution Management

Multi-Location

Integrated Business Operations

Audit Trail

Configurable Workflow

Bills of Material

For Retail

Multi-Currency

Email Marketing

Cost Tracking

Sales Reports

Inventory Tracking

Inventory Replenishment

Real Time Data

Performance Metrics

Data Security

Channel Management

Inventory Auditing

Mobile Commerce

Recurring Orders

Labeling

Sales Tax Management

3PL Management

Shipping Labels

Workflow Management

Real-Time Updates

Activity Dashboard

Multi-Store

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Invoice Creation

Vendor Managed Inventory

Returns Management

Customizable Templates

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is based on a tried-and-tested formula that factors in the pace of your growth. You'll never pay for more than you need.
And when your business grows, you’ll see your order volume go up and cost per order go down.
Contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Brightpearl

In Person

Live Online

Webinars

Documentation

Videos

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



Deadline Management

Case Management

Surveys & Feedback

Request Assignment

Mobile Alerts

Document Storage

Activity Tracking

IT Asset Management

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Assignment Management

Full Text Search

Call Center Management

Scheduling

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Requirements Management

Survey/Poll Management

Depreciation Management

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Brightpearl vs Freshservice

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Support and Training

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