--- title: "Chorus Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Chorus. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Chorus is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/chorus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / [Chorus](https://www.softwareadvice.com/crm/chorus-profile/) / Chorus Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/chorus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/chorus-profile/alternatives/) # Chorus User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 67 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 42 reviews (63%) - 4 stars: 21 reviews (31%) - 3 stars: 2 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Overall it was nice to have Chorus vs. our previous recording software due to it's meeting recording summaries and the ability to easily use them for email drafts. - I greatly appreciate the records that Chorus organizes, which include a lot of information about all previous calls, and this helps us a lot in ensuring that all events and procedures have been written down, and this helps us in controlling the quality of communication processes and improving response times and thus gaining customer satisfaction. - Chorus has helped us a lot with the call training aspect, we're able to quickly identify those calls where reps may need a little more coaching on. ### Most mentioned cons - However, the recordings took a long time to process and were lost on a few different occasions due to unforeseen bugs so we shifted away from using this solution in favor of a more reliable one. - Very "big brother" feeling with the ability for management to join calls... lots of incorrect habits created by managers without the proper "heads up" given to the rep. - I also don't love how there are multiple pop ups in the meeting telling guests it's being recorded and livestreamed. ## Chorus customer reviews Showing reviews 1-25 of 67 (page 1). ### Chorus helps me improve my skills everyday. - Overall rating: 5/5 - Reviewer: Colby S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve. #### Cons Doesn't integrate with Google Hangouts very well. --- ### Used to be very good… - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Product was solid and it was a great company, until recently… #### Cons Were acquired by Zoominfo. Alongside with that, came high pressure sales tactics and opaque pricing. --- ### Chorus - Overall rating: 2/5 - Reviewer: Elena G. - Verified reviewer: Yes - Industry: Sports - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros Ability to recall information from a call or demo with clients from a week to however far back is a benefit to all users. #### Cons Very "big brother" feeling with the ability for management to join calls... lots of incorrect habits created by managers without the proper "heads up" given to the rep. Limit the amount of feedback that is notified to the rep - review as many calls but limit the amount of emails/notifications sent about the review, unless stated by the reviewer. --- ### Great for recording calls and sharing moments - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our Sales Team uses it a lot for coaching and mentoring. Customer Success (my team) mostly uses it for sharing feedback themes with our Product Team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that it records my calls and shows me the themes that came up during our call. This allows me to easily identify the moments in my call that are relevant to share with my team, and then I can clip those moments and share them via Slack. #### Cons The transcripts are just plain wrong. Like 75% of the words written are not the words we said. I know text to speech is tricky. They do, pretty much always, capture the trigger words for themes that we established on setting it up, though: "Next Steps", names of competitors, names of projects, etc. --- ### Incredibly useful tool for learning as an early sales professional - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. the features were great, the interface and insights aren't as good as gong #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros I loved Chorus because I was able to review deals that I wasn't involved with as a learning opportunity #### Cons The mobile app wasn't great; the interface was hard to navigate --- ### Use Chorus if you want to improve - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Training and improvement #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it will automatically hop into my calls and there is nothing I have to do on my end to get that to happen. I also love that I can use it during cold calls as well. #### Cons I wish it transcribed the conversation a bit better. --- ### Great call insights! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Chorus is very helpful from a Marketing perspective since we can gain a lot of valuable insights quickly to apply to messaging by listening to customer and prospect calls. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like the search functionality along with the call coaching tips! #### Cons I don't like that there are a few default features that I have to change each time. --- ### When my days are packed with sales meetings, Chorus is my backup memory - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I don't have to stress about information I forgot to write down on sales calls. Especially when I'm preparing for a follow up meeting, it's extremely helpful to go back to a Chorus recording and search for parts of the conversation that will help inform how to approach the next interaction. #### Cons The user interface could be friendlier. It's not always easy to search and filter for other people's meetings --- ### Chorus is a game changer! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Chorus records our AEs discovery calls and demos throughout the sales cycle and provides analytics around them. We use Chorus for continual coaching, training, onboarding new employees, etc. Their support/team is wonderful to work with. #### Cons Chorus is a fairly new product and they're constantly improving the product. With that, there are some features like advanced analytics that I'd love to see. --- ### Great tool for hearing your calls - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros makes it very easy to be coached. I can also review my calls for detials that i initially missed #### Cons The transcription and follow up suggestions aren't quite spot on yet, but getting better --- ### Chorus a solid Call Recording option for your Sales Team - Overall rating: 4/5 - Reviewer: Brendan D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use UI and the ability to make coaching comments on each recording #### Cons We did struggle sporadically with Chorus joining specific meetings. Couldve been more of a user issue but it happened 1-2 times a month for us --- ### Professional Sales Development Starts Here - Overall rating: 5/5 - Reviewer: Gregg D. - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I can really concentrate on my conversations with my clients and not have to worry about taking notes. I know Chorus is taking care of that. I can review my call once it is ove, dissect it and make sure I have what I need when it comes to deliverables and follow up. I really like the ability to tag moments of a call to reference them in the future or share them with other members of my team. #### Cons The UI is a bit tricky to navigate. Sometimes its hard to find a call you are looking for. I will usually find the call in Salesforce and launch it from there as opposed to looking for it in Chorus directly. --- ### Awesome Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Its so nice to go back and listen to how youre speaking in a business sense, great for coaching yourself or coaching an employee #### Cons Connection can be poor at times and some feedback but overall, good product --- ### Learning Tool - Overall rating: 5/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Chorus is an awesome learning tool for sellers. Going back to review calls gives you great insight into strengths/weaknesses when it comes to effective sales calls. #### Cons Getting it linked up with Outreach and Outlook can be very challenging and some times doesn't always work. --- ### Conversation Intelligence at its best - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Chorus.ai is easy to use and integrates with Salesforce and Zoom and has made all the difference in call coaching across the sales team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chorus.ai has been a game-changer for our sales team. The analytics provide the ability to efficiently navigate to the important parts of any call and see trends and analysis at a higher level. Chorus is great for new hire training. We put together a playlist of call snippets and are able to highlight best practices and learning experiences. #### Cons We had a couple bugs with the SFDC integration, but the support team worked very closely with us to fix and haven't had any issues since! --- ### Great for more than Sales - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been good. There was great training provided and the analytics are really cool and help you work on your speaking style when you're on the phone. I highly recommend this! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to get transcripts and flag keywords have changed how we do business as a Product organization. It enables us to get the pulse on calls with our customers and prospects around features and requests without us needing to be in every call. #### Cons I don't think there are any cons per se. It did take time for our customers to get warm to the idea of always being recorded, but most now see the value of using this service. --- ### Chorus - Overall rating: 5/5 - Reviewer: Caleb J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Really cool layout of breaking down calls based on voice recognition #### Cons Nothing this software is the best call breakdown software I’ve used --- ### Impressive ability to record calls & decipher key points - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The fact that it records calls without having to turn anything on. The AI isn't perfect, but it has identified key conversation points that I otherwise would not have recalled. The tools to listen to snippets of calls is very useful. #### Cons It was installed across our organization without knowing that it would automatically start joining every call. Could use more permissioning/security. --- ### Set it and forget it - Overall rating: 4/5 - Reviewer: Zach M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I needed a way to record my calls and be able to listen back to them. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Chorus automatically joins all of my sales calls, records, and transcribes. I like how you just have to set it up once and it continues to work in the background. #### Cons Chorus does not always work with all screenshare websites and the transcripts are not very accurate. --- ### Great software for learning and recording - Overall rating: 5/5 - Reviewer: Nicole Q. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can record my own calls and learn from my peers. This helps me reflect and revaluate my conversations and sales calls. I really think this is one of the most useful tools! #### Cons There are sometimes connection issues where the call is not recorded clearly. Otherwise there are no cons! --- ### Chorus is Alright - Overall rating: 4/5 - Reviewer: Jared W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helps with coaching and notetaking to improve calls and followups #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros It gives me great insights into my calls that I can go back and listen to later. The transcription is cool and it saves me having to take extensive notes on my calls. #### Cons Chorus doesn't do a great job of notifying customers that they're being recorded and it's caused some confusion and headaches. Sometimes the transcriptions are really, really off and sometimes I don't have all the info I need on my calls after the fact. The searching function isn't as intuitive as I'd like. --- ### Chorus.ai makes collaboration simple - Overall rating: 5/5 - Reviewer: David B. - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use - Chorus.ai helps me understand the key parts of the conversation and it makes it even easier to share/coach other colleagues. #### Cons Loading time is pretty slow for some longer conversations - but I understand that a ton of data is being transcribed so I am happy to deal with some lag every now and then. --- ### Good product but has some issues - Overall rating: 3/5 - Reviewer: Danny G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it was nice to have Chorus vs. our previous recording software due to it's meeting recording summaries and the ability to easily use them for email drafts. However, the recordings took a long time to process and were lost on a few different occasions due to unforeseen bugs so we shifted away from using this solution in favor of a more reliable one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The AI meeting summaries were helpful and relatively easy interface to use. #### Cons It takes a long time to provide the AI meeting summaries and recordings were missed for unknown reasons frequently. #### Reasons for switching to Chorus Needed a more comprehensive recording solution with AI meeting summaries --- ### Chorus Review - Overall rating: 4/5 - Reviewer: Santiago C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Chorus has helped us a lot with the call training aspect, we're able to quickly identify those calls where reps may need a little more coaching on. The training feature has been very important for us to establish certain guidelines that reps must follow during calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like the insights and call analytics that Chorus provides for our Sales, Onboarding and Customer Success calls, these have been very useful for next steps with our customers and to identify any risks during calls. #### Cons There are some calls where Chorus doesn't identify the participants in them, which is a challenge when reporting on call insights and the trackers that we've set up to identify certain things for both reps and customers. --- ### Understanding consumer wants and promptly answering inquiries will boost the company's capabilities. - Overall rating: 5/5 - Reviewer: Mahmoud F. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Chorus helped us control the communication processes tightly, and this led to improving the behavior of employees when responding to customers, and it also helped us with a greater understanding of their needs, and through the records that Chorus provides us with, we can control the quality of operations and improve the speed of response and also ensure that all inquiries and requests received have been submitted. Respond to them appropriately and in a timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chorus has a very special control in terms of recording and saving calls, which simplifies the procedures for accessing previous calls when needed, by means of records that include all contact information such as time and date, as well as the name of the member who made the call. I also appreciate a lot of the distinctive things that Chorus provides us with, as we can empty the calls into texts, and the search options are multiple, as the artificial intelligence of Chorus enables us to access previous calls by inserting one of the phrases that were received in it, which makes it Searches are less effort and more useful. I greatly appreciate the records that Chorus organizes, which include a lot of information about all previous calls, and this helps us a lot in ensuring that all events and procedures have been written down, and this helps us in controlling the quality of communication processes and improving response times and thus gaining customer satisfaction. #### Cons Chorus is very easy to use for all levels, as it does not include any complicated or difficult-to-understand functions or tools. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/chorus-profile/reviews/?page=2) --- Chorus Reviews, Pros and Cons - 2026 Software Advice