All Cubilis Reviews
1-25 of 109 Reviews
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Christoph
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Fully satisfied with Cubilis and the team
We started our busisness in 2015 basically from scratch and Cubilis was recommended to us by our hotel software partners Vestibule. Cubilis is the perfect tool to manage all our connected OTAs, is super easy to use and the staff is always helpful, friendly and has answered all our questions. I can recommend Cubilis to everyone working with mulitple OTAs, from a 3 Apartment start up to a hotel chaing. You will find what you are looking for.
Vendor Response
thank you Christoph !! happy to read this :)
Replied January 2016
A.
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Cubilis is a very good Channel manager
We are a very satisfied customer of Cubilis, for years and years. What we appreciate and would like to point out is that the program is easy to use, as it is internet based we can have access at all times, everywhere in the world. Besides access to the availability and rate structure, we also have access to all bookings made through one of the OTA's including the statistics. The support department is always willing to assist and speaks our language, which is also very important to us.
Laetitia
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed May 2022
Not suited for small business
My experience was not good at all, to the point that after 2 months of trying hard to get used to it, I decided it was gonna be impossible to start the season with it . I decided to change after 2 months … I had to pay the whole year in advance and they didn’t refund anything . It is more expensive than a lot of other system I checked . It was recommended by this wonderful system I was using and sadly shut down. I still don’t understand why base7 shut down, when it was so simple and quick to use, full of little things that made life easier, for a small business owner. Why they recommended cubilis I will never know .
PROSWhat I was attracted to was the possibility to have an on request online booking system …
CONSThe fact that it is divided in 2 different system, stardekk and cubilis…. Confusing from the star .that is not compatible with I pad or I phones, didn’t agree with my logic at all, tedious to use , all tools are slow, from going across the calendar, to making an invoice … basically requires a person sitting at a desk 8 hours a day at least to process everything. Not suited for a small business that don t have so much time to spend in the office . There was also technical problems right from the star, maybe due to the fact I was working on an I pad …
Reasons for switching to Cubilis
Because it shut down, being bought by mews.
Katia
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Perfect tool, amazing service
I was a little sceptic (because of the price) if I needed this service for my 7 rooms.. But very soon, with a lot of kind and efficient telephone help from Stardekk, I discovered Cubilis was my best buy ever. Removed me from a lot of unuseful stress of double bookings... Every day I have a perfect overview. Cubilis increased our quality of life, we can fully put our energy on serving our guests instead of spending time on verifying bookings.
Vendor Response
Thank you Katia !!
Replied January 2016
Melvin
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed December 2015
Great channel management - perfect customer service
We manage +/- 500 apartments in Amsterdam, Barcelona, and Paris. We use Cubilis for our channel management and we are overall extremely satisfied with the number of OTA's we can connect with. They always respond quickly upon receiving my email requests (and I email them often!) and with great expertise. They also keep you informed about the process of making new OTA connections. We can highly recommend Cubilis!
Vendor Response
thank you Melvin ! Vincent
Replied December 2015
Mylène
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed January 2016
Overall easy to use
It would be easier if we didn't need to have to use a new token every 15 min. to print a new reservation with credit card details. One code for 12 hours would be more practical when busy; in our case from 8 AM until 8 PM would be fine.
Vendor Response
HI Mylene, you better not print our any credit card ! this is why you have a token system inside Cubilis, to secure your data. We are PCI compliant and need to follow some rules;
Replied January 2016
Nikolay
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Absolutely satisfied user
We tried in last 15 years many different PMS, channel managers and booking engines and finally we landed at Stardekk. It provides a full package for hotelier, no matter how big or small. It works perfectly and for hotels, guest houses, and bed-and-breakfasts. It's reasonably priced, user-friendly, fully featured, with friendly staff. We recommend all products of Stardekk for hoteliers.
Vendor Response
thank you Nikolay !!
Replied January 2016
Naím
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed February 2016
Excellent service!
We signed up with Cubilis as one of Elina's preferred partners. They have been very responsive to our requests, and their rates are great! Our properties are all over town, and thus we need a separate account for each property. Cubilis have been very accommodating in working with us to come to an agreeable price for the package, as opposed to many of the other channel managers!
Vendor Response
Thanks Naim !!
Replied February 2016
Mido
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Easy to use, cheap and it's always updated
The best channel manager in the last few years. So easy to use. Cheap. They listen to any suggestion. For example, they didn't have Italian as a back office language. Then we asked for it, and in a few days, they did it for us. The customer service is 24 hours a day so we always find someone who helps us resolve all our problems. We recommend it to all the hotels.
Vendor Response
thank you Mido !!
Replied January 2016
Guy
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Skilled staff, always prepared to help
Perhaps there is somewhere in this world a software that does the exact same things. I strongly doubt that there is a second helpdesk and customer service that equals Cubilis/Stardekk. Not everyone is an ITC geek, but, hey, Cubilis will solve that for you. 5 stars is an underestimation (and nope, I don't have any shares or benefits there, just a pleased long time customer).
Arianne
Used free trial
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
2
Reviewed January 2016
I like to work with it, the service desk during the weekends is very bad
Unfortunately there's not a connection with bed and breakfast.nl. I bought this software because they promised me it would be fixed in a few months, one year later, nothing happened............This is why I still doubt to stop with Cubilis.
Vendor Response
Arianne, jammer te lezen - we investeren heel hard in customer care - de koppeling met Bedandbreakfast.nl willen wij graag activeren, doch dient te partner zelf hiervoor ook klaar te zijn. Toch bedankt voor uw feedback
Replied January 2016
Salima
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
Reviewed January 2016
Practical and easy to use
Pros: back up easy to trace and easy to use. Cons: when a reservation is made only the name of the booker appears and not the name of the guest - it can be confusing at times.
Vendor Response
Salima, hi salima thank you !!! our booking planner solves your remarks, but i will check this in our channel manager ! thanks, VIncent
Replied January 2016
Davy
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2016
Great tool for hotel groups!
We use Cubilis Channel manager and the portal booker since the end of 2015 and we see a nice increase in the conversion of our direct bookings. They have a lot of tools to help you getting the best results. Great service as well!
Vendor Response
thanks Davy !!
Replied April 2016
Eric
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed January 2016
Good with a lot of features!
Cubilis has a lot of features so you can manage your property as you wish! It is not always easy to find the proper settings but the helpdesk is (almost) always there to assist you! I can only recommend it!
Vendor Response
thank you Eric !
Replied January 2016
Peter
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2016
Excellent software and professional team
So happy with the the booking engine and other products and services of Stardekk. An excellent ,friendly and very professional staff !!! Peter Wittouck - Brugsche Suites - Belgium
Vendor Response
thanks Peter !
Replied May 2016
Ann
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed February 2016
I would not recommend anything else!
Excellent service! Problems are always resolved ASAP in consultation with the hotelier. Always nice to work with the Stardekk team; they are a part of our business success.
Frank
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Top tool!
I have been a user since its start and I'm really satisfied. Not only do I have great satisfaction in using the product, but also every change in Cubilis has been an improvement.
Vendor Response
Dank Frank !!
Replied January 2016
Nathalie
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
Reviewed February 2016
Very useful and good overview of all reservations
Sometimes a training would be easy for some topics
Vendor Response
dank je Nathalie ! leuk te lezen - sowieso organiseren we vaak - gratis - workshops, je bent steeds welkom hierop !
Replied February 2016
Johannes
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2016
Very good product !!
Stardekk is a dynamic web development and application provider. Forward thinking and creative designing. I have been very satisfied with their services and support !
Vendor Response
thank you !!!
Replied May 2016
Rita
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2016
directe reservaties
Liever communicatie in het nederlands
Vendor Response
bedankt Rita, we doen ons best om alle talen te ondersteunen, en zeker ook het Nederlands !
Replied January 2016
Servatius
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed January 2016
Good Service
We are very satisfied with Cubilis. It's easy to handle and customer service is very helpful.
Vendor Response
thank you ! happy to read this !!
Replied January 2016
Tania
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Super!
Very easy to use. Good help for preventing overbookings. Whenever a there's the smallest problem, it is solved at once.
Vendor Response
bedankt Tania !!
Replied January 2016
Marjolein
Used free trial
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
Reviewed January 2016
Good
We have à small hotel and an app for mobile phones would be nice!
Vendor Response
thank you !! mobileversion coming this year !!
Replied January 2016
Katrien
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Easy to use
Good program and good help if something goes wrong.
Vendor Response
bedankt Katrien ! probeer zeker ook eens onze Booking Planner !!
Replied January 2016
G.
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Great channel manager and booking engine.
Great channel manager and booking engine. The rate shopper is also a good product. Helpdesk is friendly.
Vendor Response
thank you Gerard !
Replied January 2016