When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.

Great source of testimonials and social proof. So glad Delighted was recommended to me, I've already recommended it to many of my clients, peers and colleagues.

Limited integration options. Sending data to necessary tools would be a little difficult.

I have experienced some downtime on several occasions while using this platform. I'm not quite sure whether it's a problem on the platform servers or my internet connection.

Some filters disappear or are limited when using the integration with Shopify.

After three years of dormancy, my company is bringing back net promotion scores and Delighted can help us with this need.

I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.

After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision.

Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time.

The team there was fantastic. We were a small company but they treated us like we were huge.

Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.

I work as the Manager for my customer support team and I know how important these factors are for customers.

It's hard to work out how to survey existing customers already in the database.

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Perfect for both ad hoc and diarised customer feedback - what's not to like.

I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Automation - to trigger surveys based on product and customer events. Delighted was the only tool I found that would let us do this at a reasonable price.

Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.

Delighted's ease of use enabled to get an understanding of our customers' experiences in no time. Their onboarding support was excellent as well.

Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do.

Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out.

It has been an amazing resource for acquiring and organizing our leads and the calendar and note taking ability is unmatched.

The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.

Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.

Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.

This is such an amazing application and customer support on this product is amazing.

I LOVE THAT WE CAN ACCESS FROM ANYWHERE. WOULD LOVE TO INCORPORATED FOR THE FULL STAFF BUT IS BEING USED FOR CERTAIN STAFF ONLY.

The best is contacts and accounts flexibility. Also seamless integration with Zoho Finance suite, which is very good.

Great product for the price. Easy of use and being compatible with other CRM programs, makes it a winner for our company.

My overall experience has been one filled with struggle and frustration.

I really loved the software and recommended it to many of my customers and they are happy with it for months now.

We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.

It is useful for business purpose as it helps maintaining connection with clients and helps to build great customer relations.

I have used other platforms, however there is something very user friendly about this solution, the customer support team and extremley helpful and on hand to answer any enquiries they are patient.

The integration is really awesome, also tracking the invoices and payment really impressive, just I'm not totally satisfied with​ the interface.

Reporting part is also good as compared to other clients, apart from this it analytics capabilities are also awesome.

You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.

The reporting system of this software is the best thing I like most about this software. The format of reporting is the best thing.

Best CRM available in the market, Very easy to setup and use. My clients love using the CRM and very user friendly software tool.

Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.

It’s great to have such an amazing chat support. Overall I’m loving this database and all of its functions.

I love the free account and so does my team. It’s easy to use (once setup) and customer service has always been great.

This is a very easy to use CRM that helps stay on top of all my contacts. Amazing features for a free crm.

This is absolutely great CRM for a medium and big companies. One of the best clients cards, easy integrations and great solution for sales and marketing.

This is a good software to use for the beginners, support is awesome and compared to other alternatives in the market this is pocket friendly as well.

India customer service that can be hard to understand, the use of CRM platform can be confusing and disjointed.

Misleading information during the trial phase. Always upselling their useless apps through Zoho one.

Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.

Great features, great integrations, nice price. Good instructions, and even a full course on Linkedin Learning.

The UI is so confusing that I had trouble discovering the features that I needed.

Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

I primarily use it for business e-mails and internal communication. I love how clean and organized it keeps all of my e-mails, and I love the tabs and how customizable my inbox is.

Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads.

The RingCentral integration is especially great with company wide caller ID that syncs with all Modules and the integration between the Zoho ecosystem is just great.

The calendar is pretty good, it has a very good and constant feedback, graphs and charts are really useful.

We are happy overall with the Zoho experience. It is perfect for us to collect sales data and to see graphically where we are for the year.

It is super user friendly and customizable to fit your needs. It allows you to really connect with your customers - with ease.

US Dollar

Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer satisfaction through Net Promoter Score (NPS), CSAT score, 5-star ratings, smileys and emoji reactions.


Enable teams at every journey stage - from sales through support - to gather feedback via email, website, SMS text, in-app, and in-person kiosk. URL link surveys can be used in email signatures, chats, social media or printed materials. Schedule surveys and ensure verified delivery using DKIM, SPF and DMARC authentication methods.


Customers receive custom thank you messages after submission with next steps to close the loop. Real-time role-based dashboarding, pre-built reports, and AI-driven survey text analysis speed up feedback analysis, surfacing insights that require action.


Delighted offers integration with third-party applications such as Intercom, Shopify, Slack, Klaviyo, Zendesk, Chatdesk and more. It comes with mobile applications for iOS and Android. It is available on yearly subscriptions with plans of all sizes, from free to enterprise. Support is provided via email, self-serve documentation, tutorial videos, and live consultation with a customer experience expert.



LongDescription

Commenting/Notes

Engagement Tracking

Surveys & Feedback

Text Analysis

360 Degree Feedback

Skip Logic

Customizable Reports

URL Customization

Customer Segmentation

SMS Messaging

Sentiment Analysis

Conditional Logic

Knowledge Management

Communication Management

Churn Management

Data Import/Export

Randomization

Pulse Surveys

Customer Experience Management

Email Marketing

Mobile Access

Multi-Channel Data Collection

Survey/Poll Management

Question Piping

Multi-Channel Communication

Complaint Monitoring

Question Library

Question Branching

Real-Time Notifications

Email Reminders

Real-time Updates

Email Management

Response Validation

Activity Dashboard

Response Quotas

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Data Visualization

Community Management

Chat/Messaging

Customizable Templates

Dashboard

Multi-Language

Ratings/Reviews

Real Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Trend Analysis

Feedback Management

Data Analysis Tools

Negative Feedback Management

Tagging

Action Management

Third-Party Integrations

Survey Builder

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Search/Filter

NPS Survey Structure

Real Time Analytics

Text Fields

Access Controls/Permissions

SSL Security

NPS of Customers

Customizable Fields

Collaboration Tools

Template Management

Real Time Data

Social Media Integration

Website Integration

Segmentation

Reminders

NPS of Employees

Anonymous Feedback

Widgets

Site Intercept Survey

Visual Analytics

Support Audio/Images/Video

Drag & Drop

BILLED YEARLY
Free = $0 per month
Surveys Starter = $17 per month
Premium = $224 per month
Premium Plus = $449 per month
Enterprise = Contact for pricing

BILLED YEARLY:
Free = $0 per month
Premium = $224 per month
Premium Plus = $449 per month
Enterprise = Contact for pricing

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Delighted

In Person

Live Online

Webinars

Documentation

Videos

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.


Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.


Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.



Third-Party Integration

Real-Time Analytics

A/B Testing

Rewards Management

Content Delivery

Cataloging/Categorization

Website Analytics

Sales Analytics

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

User Management

Social Marketing

Meeting Management

Internal Chat Integration

Product Catalog

Mobile Alerts

Lead Capture

Performance Management

Email Alerts

Document Storage

Proposal Generation

Activity Tracking

Data Synchronization

Progress Tracking

Drip Campaigns

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

Marketing Calendar

Calendar/Reminder System

Relationship Tracking

Transaction History

Incentive Management

Project Management

Lead Distribution

Free Edition  (CRM for entrepreneurs) - Forever free upto 3 Users.

Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually).

Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually).

Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually).

Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).

Delighted vs Zoho CRM

User Ratings & Reviews

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Advisor Recommendations & User Awards

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