Also, when zip codes pull for New Jersey and other states that start with a 0, the first digit (0) is removed from the report which is very frustrating.

After searching different sites to track donors we found Donor Tools to be the best one for us. It has everything we need and for the price, i could not find anything better.

I found this software very user friendly. A lot of donation management software can be very convoluted and overwhelming to even just look at.

I had trouble running reports but that could just be because I did not train properly in this area, but I will soon.

Our team likes that DT connects with MailChimp and PayPal, offers graphics on the Dashboard showing fundraising levels, and is a good price for the quality of the product.

I have to pull separate spreadsheets and compare them, which is a giant pain.

It is a little confusing to navigate through at times.

Donor Tools is a great tracking tool for donors and their donations and is important for small nonprofits.

I love that this software can help us make important decisions in regards to charities and the option to integrate with MailChimp.

The reports that DonorTools can run are standard, but a bit limited for typical donor CRMs.

We use them it helps to assist with others as our number one goal.

I appreciate the ability to manage each of our donors effectively. From inputting address information to seeing donor history, it's an effective way to maintain donor relations.

It is incredibly frustrating to only be able to communicate via email.

What I loved most about this,  is that the people who want to help and donate can do it from the comfort of their home or office even from anywhere with internet access.

The interface is easy to handle, you can control donors with your address and contact, you can include multiple users and their permissions, and send personalized thank you messages to donors.

Overall this tool was a pretty good solution for organizing and tracking all of our incoming donations. It's not the best on the market, but it's very serviceable.

The exports are always confusing and cumbersome to execute.

Export/Import features are great, and I love the syncing with MailChimp to keep our mailing list organized. Integration with Paypal and auto-sending of receipts helps us a lot, too.

The only issue I've ever had is that a few times I've made errors when importing files, and it seems to freeze up the import tool, not allowing the import to be cancelled or completed.

I have recommended your software to clients, have always been happy with the quality, customer service and price.

It does everything that I need it to do, is completely reliable, and the customer service has been excellent. I have been very pleased - thanks Donor Tools.

We used a much less satisfactory solution before finding Teckst, and our agents were thrilled when they were introduced to the Teckst set up. The customer service is exceptional.

The fact that it is seamlessly integrated with our Desk.com account allowed us to train our team of agents quickly and the learning curve was minimal. That was key to our success here.

We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled.

The only thing we have in the form of a complaint (cuz there arent many) is the price.

Great team to work with. The product is also good and is moving in a good direction.

The account management team was always super responsive and helped us decide the best way to launch SMS with our customers.

The Teckst was quick with the setup. Teckst worked great with HelpScout.

I loved how easy it was for my agents to use, its ability to integrate into all of my team's tools, and the hands on fantastic customer service I always received.

In general there is no negative point since they comply with what they promise. What I can comment is that I find it a bit expensive.

It's super easy to get it installed and even easier to use. Super straightforward software with fast service if you have any questions or requests.

Easy set-up, simple to use, low cost, great customer support.

The integration into our current ticketing system has been great and allowed our team to seamlessly talk with our customers.

There is no self-service dashboard for admin actions.

Beautiful seamless integration with Zendesk. On-board in for the agents was equally easy.

It's quickly become one of our favorite channels thanks to their setup. It's been great being able to discover it as they are and to be able to give actionable feedback about the solution.

It was easy of use and quick to set up. Our customer support person at teckst was delightful, always available and very knowledgeable.

Easy to set up and scale. Great customer service and partnership.

The team that we have to help us with our needs has been great. Ease of use is really nice as well, it is easy to understand, implement and train on.

Desk.com doesn't support emoji usage, so for our first ~6 months of Teckst usage we weren't able to send customers emojis.

The technical team of engineers is also on top of investigating any time we have an inquiry. They also gave us early access to their Facebook Messenger solution, which works much like SMS does.

At low volumes, the per unit price can be a bit pricey given their pricing model.

Always helpful when we have questions or want to change something. Great data that is readily available and easy to action.

Connects seamlessly with our other communication channels. Easy to use by all of our agents.

There is still a lot of room for the product to grow. They are allowing for texting within salesforce and trying to mimic that is a difficult task.

I used text at 2 different on demand start up companies.

US Dollar

Donor Tools is a cloud-based donor management solution developed by Higher Pixels. it caters to small and mid-size nonprofits, charities and faith-based organization. The solution allows fundraisers to track contributions from multiple donors.


Users can create online fundraising pages with donation forms. The donations are processed through PayPal and automatically logged in the system. Once processed, donors are emailed to confirm receipt of their donation and fundraisers can generate donation reports that filter data by fund, source, donation type and date. Donor Tools also integrates with QuickBooks that allows donor data to be exported and processed to fulfill accounting and tax reporting requirements.


Donor tagging features allow fundraisers to place donors into user-defined groups, which enables them to compile targeted email, mail and phone lists based on donor history, interests and involvement. Integration with MailChimp allows fundraisers to manage online marketing activities and track interactions.


Services offered are billed monthly and support is available via email.



LongDescription

Cataloging/Categorization

Recurring Giving

Online Giving

Committee Management

Payment Processing

Contribution Tracking

Knowledge Management

Member Database

Data Import/Export

Accounting

Lead Management

Membership Management

Fundraising Management

Volunteer Management

Event Management

Receipt Management

Pledge Management

Contact Database

Alumni Management

Donation Tracking

Donor Management

Campaign Management

Financial Reporting

Search/Filter

Chat

Self-Employed

2-10

11-50

51-200

201-500

Donor Tools

Documentation

Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies. Primary features include SMS/MMS, Facebook Messenger and WeChat connectivity, single sign-on, audio and desktop notifications, conversation assignment, active ticket status and macros and snippets.  


Teckst allows users to select and send messages from a pre-written message database. Customers can connect with their customer service providers via SMS/MMS, Facebook Messenger, WeChat and more. The conversation tag feature allows users to organize issues and track metrics.


Teckst helps users assign tickets to available agents. It marks active tickets with a bright blue dot to prevent agent overlap. It offers integration with Salesforce, Zendesk, Help Scout, Oracle Service Cloud, FreshDesk, SugarCRM and others.


Teckst is offered in a monthly subscription pricing option. Support is offered via email and over the phone. Other help options include white papers and FAQs.



Support Ticket Management

Shortcodes

Surveys & Feedback

Mass Texting

Transfers/Routing

Single Sign On

Communication Management

Customer Database

Call Center Management

Self Service Portal

Contact Management

Help Desk Management

Mobile Access

Proactive Chat

Mobile Keywords

Multi-Channel Communication

Queue Management

Social Media Integration

Workflow Management

Email Management

Website Integration

Activity Dashboard

Alerts/Notifications

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Feedback Management

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Pricing is per-agent, per month. Enterprise pricing is also offered. Contact Teckst for pricing information.

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