Donor Tools vs Salesforce Sales Cloud

RATING:

4.2

(322)

Donor Tools has 322 reviews and a rating of 4.24 / 5 stars vs Salesforce Sales Cloud which has 18353 reviews and a rating of 4.39 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (322)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
July 16, 2021
May 24, 2024
Pros/Cons
  • Pros

  • After searching different sites to track donors we found Donor Tools to be the best one for us. It has everything we need and for the price, i could not find anything better.
  • I found this software very user friendly. A lot of donation management software can be very convoluted and overwhelming to even just look at.
  • Cons

  • I had trouble running reports but that could just be because I did not train properly in this area, but I will soon.
  • I have to pull separate spreadsheets and compare them, which is a giant pain.
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  • Pros

  • I love that you can add so many different modules or even design your own with some effort but very little cost, for a nonprofit that is great.
  • Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.
  • Cons

  • It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.
  • There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

Advisor Recommendations

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18 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos