All ezeeCRM Reviews
1-13 of 13 Reviews
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Kuldeep
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
iCRM is a great CRM software to use, it automates our Sales and Marketing seamlessly.
Increased productivity of employees which results in better customer satisfaction and more revenue.
PROSFirst of all, it is very much capable of doing any level of customization as per the business process. It handles the large size data and highly user-friendly and enterprise ready. Most importantly it is very cost effective.
CONSMobile App is not available for IOS, Leads scoring feature is not available in Leads module which was an important feature for our business.
Vendor Response
Thank you for the Kind feedback!
Replied June 2017
BARRY
Airlines/Aviation, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2019
Effective Usage
Friendly to handel
PROSEase to Use and keep records of tickets and customer
CONSNeed more details and Data inputs to get better and effective output - eg customer details of each and every unit sold,
Vendor Response
Hi Barry, Thanks for the fare feedback, will certainly look at the cons you mentioned. Thanks!
Replied December 2019
Neha
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed December 2019
Nothing is extraordinary--CRM
Nothing as such. Even your software lacks in many basic features.
CONSThis software lacks in user- friendliness. It is not automated. Automatic assignment of leads to an user is missing so it is time consuming. It is manual completely. filters are also not working properly. Importing an excel is not an easy. It is complicated. Recent leads are sometimes not on the top. When an excel sheet is exported, it is not in proper format. Should be in PDF format also.
Vendor Response
Hi Neha, Thank you for fare and honest feedback, we at ipercepts take support very seriously, you will receive a call from your assigned relationship Manager ASAP and will keep your concern on priority. Hope you will give improved feedback in coming days. Thanks!
Replied December 2019
Ekta
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
2
FUNCTIONALITY
3
Reviewed December 2019
CRM
Leads sorted and maintained at one place
CONSNot user friendly and excel comes more handy sometimes
Sanjeev
Events Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
the more details, the better.
Campaigns : Its very easy track to customer
CONSCustomer : Its very easy search customer
Vendor Response
Hi Sanjeev, Thanks for the appreciation, will look forward to continue working with you. Thanks!
Replied December 2019
Ajay
Industrial Automation, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Ti
Good,
PROSAttendees and punctuality, or time saving
CONSBugs, must requires iPhone app, or location tracking
Vendor Response
Hi Ajay, Thanks for the honest review, will certainly look into the cons you mentioned and we are working on iPhone version of the application. Thanks!
Replied December 2019
prudhvi
Plastics, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Review
god
PROSease of access Planning friendly updates
CONSNot much Search options only we cant search immediately.
Aishwarya
Security and Investigations, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Ease of work
Overall the experience is really good. its very easy to use and easy to understand.
PROSThe Quotation and invoice format, also the reminders that we use for leads
CONSadding products in the quotation is quite difficult.
Vendor Response
Hi Aishwarya, thanks for the fare feedback, will ask our Support team to get in touch with you on your concern you mentioned in (Cons) for the difficulties in adding the product. Thanks, Rajendra
Replied December 2019
Suryamani
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2019
Provide Purchase Order
Reminder facilities very good.
PROSReminder facilites and searching facilities
CONSPurchase Order we can't make in this software
Vendor Response
Hi Surya, Thanks for the kind feedback, will certainly try to add PO module in future and provide you the same. Thanks!
Replied December 2019
David
Verified reviewer
Telecommunications
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Delightful, Useful, Rough Service
iCRM was very cost effective for my budget at the time. Loved the GUI, and the user friendliness. Overall, it's useful for midsize projects.
CONSThe Customer Support was lacking. I had to wait on hold once for 30 minutes, and then the person on their end hung up. I like the software, but maybe get a better customer service team and you're golden.
Vendor Response
Thanks for the Kind response David.
Replied April 2018
Ashish
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2019
Good software for management in a team
We are getting leads to work and update on a regular basis.
PROSIt's full of various functions which is very much handy in daily work. Easy to use and understand.
CONSInterface is a bit old. No customization of interface
Vendor Response
Hi Ashish, Thanks for the feedback, yes we are working on the interface/UI, soon you will get an update with the upgraded UI. Thanks!
Replied December 2019
Vishal
Industrial Automation, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Feedback
the experience is good. support excellent
PROSGood software customized as our workflow
CONSlook and feel needs to be improved lags speed ease of operation needs to be improved
Reason for choosing ezeeCRM
it was customized to fit our workflow
Vendor Response
Hi Vishal, Thanks for the fare feedback, will surely be working on UI level improvements and release as update. Thanks!
Replied December 2019
Anonymous
Used weekly for free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2018
Very customisable CRM.
Good pricing. Very customisable. Nice layout and easy to use. Can quickly get up to speed with all the features.
CONSNot available as an app for when out of the office, other than that all was good and no other cons to list.
Vendor Response
Sorry for the delay in responding and thank you for the kind review, also the Mobile application is now available, kindly contact our support team they will assist you with the application, thanks!
Replied December 2019