All Guesty Reviews
1-25 of 169 Reviews
Sort by
Krystal
2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed February 2023
Guesty User Review
Mike
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Guesty has everything we need and more...
Guesty provides everything essential for running an efficient, well-rounded, and professional short-term rental enterprise. Although it may not be the most affordable software out there, its robustness is unparalleled. They collaborate with the top distribution partners and boast a committed customer success team that keeps us updated with best practices and insights into the platform's latest enhancements. Our representative, [sensitive content hidden] Jamero, is delightful to collaborate with and always delivers solutions for our evolving needs. In essence, if you're keen on establishing a thriving short-term rental business, Guesty is an invaluable asset.
PROSGuesty has one of the most robust platforms for managing and entire short-term rental business whose goal is professionalism and breadth of channel distribution.
CONSThe price. It's far from the cheapest option on the market.
Reason for choosing Guesty
Ease of transition.
Reasons for switching to Guesty
MyVR was sunsetted as a product, and we had to transition to something else.
Tucker
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Guesty is the ONLY software you should use
Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager [sensitive content hidden] is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze. What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled. In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty.
PROSGuesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager [sensitive content hidden] that we have biweekly meetings scheduled to go over new features, questions, etc.
CONSThere is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround.
Reasons for switching to Guesty
Guesty is a combination of all these channel managers and more. They take the best from these platforms and make it not only better but way more user friendly.
Vendor Response
Thank you, Tucker! Our #1 goal is to help customers manage better and grow with Guesty..
Replied January 2024
Tony
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2024
Worst service ever
I greatly despise this company and would never do business with them, or recommend them to anybody. There are several other options that are way better. I would use anybody, but this company has most of them have all the same features, but most likely have a staff that actually cares about what they are doing. The [sensitive content hidden] of this company Obviously set the tone that the only thing they care about is profits and it shows their whole team. Good luck trying to get something done with them or get good customer service.
PROSThey have many apps that you can integrate with and use for your properties especially if you just do regular vacation rentals.
CONSThe integration process was a nightmare they bought our previous company Kigo, and stopped supporting it and forced us to switch over. We had a catastrophic nightmare integration with Vrbo, which would’ve put us out of business. If we didn’t think fast and change the whole nature of our business, nobody over there cares about anything none of the employees are the least bit concerned with anything. They could care less about you as a client.
Reason for choosing Guesty
We were forced into it due to the nature of losing access to Kigo
Reasons for switching to Guesty
They forced us into it by not providing support for Kigo
Vendor Response
Hello Tony, We're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly. Thank you, The Guesty Team
Replied April 2024
Elisa
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Thank you Guesty
The support we get when we have questions or issues is GREAT. They reply so fast and do their best to help. I also like the design and layout of the platform
CONSThe fact that information changes place - sometimes custom fields are moved for example. Also, when you try to edit more than 2 custom fields at a time, it will not save.
Reasons for switching to Guesty
Company decided to move, lacking of options in myvr
Vendor Response
Hi Elisa, we are glad to have been able to make things easier for you. Have a great day!
Replied February 2024
Jj
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Guesty is the gold standard for vacation rental property managers
There is a reason Guesty is one of the most funded PMS companies in the vacation rental industry. They are the trail blazers and gold standard when it comes to property management software. From the amazing hands on support, to the stability of the software, I am so happy we made the decision to use Guesty.
PROS- Dedicated account rep (shout out [sensitive content hidden]) and great around the clock support team - Guesty has all the features a professional property manager needs. We have vetted and used countless other solutions and all of them were missing or weak in at least one area. Guesty has everything we need and more. - The Analytics addon is great and gives our business the clarity we have been looking for on a number of metrics from financials to reviews.- Onobarding onto the Guesty from our previous providor was also great. We were able to easily export our existing reservations and move them over.- The mobile app is great as well, our reservations team lives there and is able to answer guest messages from anywhere. - We have not had any calendar syncing issues acrosss multiple platforms and can rely on having up to date calendars as well as integrating with other softwares like Wheelhouse for our pricing or Breezeway for cleans.
CONS- The Guesty team has already been made aware and is pledging to roll out some updates, but currently we do not have as much control over reservaiton financials as we had with other platform. We are excited for some updates here. - We came into the relationship knowing about it, but for the unsuspecting user, there is an upsell on every turn. I'm not mad about it, Guesty is a venture backed company that needs to show returns, but just be aware there will always be an upsell, even for some things that other platforms may include in the core package.
Reasons for switching to Guesty
There were many reasons but the biggest was customer support. Guesty has dedicated account reps and Hostaway did not at the time of our switch. Having a real person who can help you with the software was essential to our business.
David
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great software
Great product and very happy with it
PROSGreat software and works seamless. Our account manager [sensitive content hidden] is very helpful and always acailsbr
CONSTech Support is a little slow to resolve queries
Reason for choosing Guesty
Am all Roy d better product
Reasons for switching to Guesty
Tokeets system was glitchy and the api connections where poor
Sonia
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Fantastic CRM
The system was easy to learn but does need further development to be 5/5. [sensitive content hidden] however our CRM gets a 10/5 ( I know not possible but it is true) he is amazing.
PROSThe best thing about Guesty is the backup support from [sensitive content hidden] our CRM. He is on the ball and always ready to assist in any way he can.
CONSSlowness in the development team rectifying issues. They need more staff so things that create more work than necessary are rectified in less time than 3 months!
Reasons for switching to Guesty
Issues with Lodgify capabilities, lack of client support, and system failures.
Kobus
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Good product with added value
Very easy to use and implement. Good channel manager
CONSCumbersome to setup and sometimes difficult to link listings.
Reasons for switching to Guesty
Wanted the savings and ease of use that was suggested
Vendor Response
Hi Kobus, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! Best, The Guesty Team
Replied March 2024
Ted
Facilities Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed March 2024
Great product horrible support
I want to say, I would recommend the product. But because they support is so bad it’s possible you may lose thousands of dollars if something goes wrong
PROSGuesty is a great product, simplifies guests checking in and checking out and stop double bookings from happening.
CONSHorrible customer service the products failed and I couldn’t get any bookings on eight of my listings. I lost lots of money and [sensitive content hidden] support was not helpful. They keep saying they would get their developers to look at it, but never did. They don’t have a phone number you can contact you can only make a ticket
Reason for choosing Guesty
I thought it would work while I didn’t realise the support would be Bad
Vendor Response
Hello Ted, we're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly. - The Guesty Team
Replied March 2024
ber
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great software
Couldn't operate my business without them!
CONSHas minor glitches sometimes. Account manager is always super helpful!
Vendor Response
Hi Ber, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! Best, The Guesty Team
Replied March 2024
Jonathan
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2021
Does not work with VRBO integrations - oversold, under delivered software.
The sales agent was a sham. [SENSITIVE CONTENT HIDDEN], their sales agent was knowledgeable but oversold what this software can do with VRBO and existing reservation. Do not believe their software works as well as they describe. [SENSITIVE CONTENT HIDDEN], the integration specialist was fantastic. But after integration, the rest of the support team could use some work. They don’t know how to solve problems, rather they just pass the issue back on to your other booking channels. I believe, Guesty is over-priced and immature for integration purposes. It might work if you only use AirBnB, but if that were the case, you don’t need a channel manager software. It might work if you are starting from scratch with multiple channels, but if you are integrating with already existing reservation run, run run away from Guesty.
PROSThe integration with AirBnB is near seamless. But any other channel, be warned, Guesty’s integration software is suspect at best and will likely force several of your pre-paid reservations to to suddenly disappear. It does sync cross-channel calendars, BUT you have to watch as in our case, reservation just start disappearing.
CONSOnce onboarded you are left to the whims of their support team. One support agent will blame VRBO while VRBO blames Guesty, but in the end, you, the property manager/owner will be the one who gets screwed out of thousands of dollars of reservations that just suddenly disappear. And for our case, the $780.00/month is not worth it.
Reason for choosing Guesty
We believed the sales agent. Fools be us.
Reasons for switching to Guesty
Res Nexus does not do real-time calendar updates, nor does their software actually sync with any channels. They are as bad at writing software as Guesty.
Vendor Response
Hi Jonathan, We are genuinely saddened to hear of your experience with us. We would love to connect with you ASAP to assist in tackling each of your issues one by one. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter. Kindest Regards, The Guesty Customer Success Team
Replied July 2021
Julia
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2021
Oversold and very disappointed with customer support
My experience with Guesty is not worth it. Not worth the additional time and effort to fix all their stuff ups. Not worth the money it costs for the onboarding. Not worth the money you will loose in the end from technical issues. Not worth the stress and frustration of not getting any customer service. JUST NOT WORTH IT AT ALL REALLY!!! Oh and before you send me a response to this review Guesty - I have had a number of conversations with your management team and still get nowhere. You say you want to tackle each issue but never really get to the bottom of them. You start with the initial contact or message but then nothing. I don't see why this time would be any different. I'm saddened to have to write this review but unfortunately I don't feel heard even after a year with you!!
PROSThe fact that you can see the guests contact details if they type them into an inquiry.
CONSOnce onboarded you were left to your own devises which was very frustrating. At the onboarding they show you what they want to show you, not necessary what you need to know for YOUR business therefore they just don't listen to your needs. You can't call anyone if you encounter issues, the support team blame the other platforms for the problem and says you need to call the platform. They message you back within 24 hours but haven't really looked at your question. You are then palmed off to someone else in the support team and you have to explain yourself again and again. They over charged on a number of bookings and it is still ongoing to try and get the money back. There are so many technical issues/faults with nightly rates and bookings. When you message them they don't give straight answers, and you are then left to clean up the mess ie double bookings, incorrect rates showing. They wipe their hands of the problems and you are left thousands of dollars out of pocket... I could go on for days!!!
Reason for choosing Guesty
This time I am researching all of the channel managers and checking all reviews.
Reasons for switching to Guesty
I made the switch because of a great sales pitch. Also lodgify had it's own set of problems but nothing like Guesty!
Scott
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Guesty does the work of many
The customer service has been very responsive and helpful.
PROSGuesty has allowed me to fully automated and manage my vacation rentals. I'm a 1 man show and it has allowed me to be able to send messages to my cleaners, outside vendors, and my guests without any work. I also love the integrations and the ability to manage my rentals better.
CONSThey are still growing so some of the software can be buggy. It can be difficult when you need something done asap
Reason for choosing Guesty
Pricing was right for the features it offered. And the website was one of the best designed
Reasons for switching to Guesty
I wasn't able to do automated messages and the software was having issues with syncing properly to other OTA's. This had big costs for me.
Veronique
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Very good product, very good service, unfortunately very expensive
Good, robust software. Very good service. Account Management ([SENSITIVE CONTENT]) is available and helpful. Support is always available, we love the Live Chat feature for quick, easy-to-fix questions.
PROSUnified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages, Direct Integration with major Channels, Good API, very happy to have a bi-weekly meeting with our Account Manager ([SENSITIVE CONTENT]) who is always responsive and helpful when we have questions or need help.
CONSVery expensive, unfortunately, it is Guesty's biggest downside.
Reason for choosing Guesty
Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages
Yordan
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Best software we have seen
Excellent customer support. Never seen anything like it before. Very easy to use. Our key account manager is providing us each type of information we need for our growth and future plans. Especially helpful trough the COVID-19 outbreak.
PROSIt is really user friendly. With great reporting capabilities. 24/7 chat service with agents.
CONSExpedia/Hotels.com and Google direct integration is really needed. They are working on this now so we are really excited about it.
Reason for choosing Guesty
They had better pricing and also in time they prove to be super adaptive to our needs. We are working in area with clear seasonal activity so this is extremely important for us.
Eddy
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Guesty is a good tool and getting better over time.
Overall the experience is good. We enjoy using it. We do hope that the product will grow over time.
PROSThere is a lot of functionality in the tool. I'm not a huge fan of how the tool is laid out, but it does everything we need it to do. It helps us manage 30 vacation rentals that are booked frequently.
CONSThere are a few too many switches and places that need to be confirmed. Once you know how to do it, its not too bad, but the learning curve of the product is much longer then it should be.
Reasons for switching to Guesty
Guesty purchased MyVR so we had to switch over.
Matt
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Guesty is enabling the next phase of growth for our short-term rental business!
Bottom line is this - Guesty is the best capitalized company in this space (just raised an additional $35 million to continue scaling their offering) and in my opinion (I advise a number of startups, so I have a good read on this) they are putting this capital to great use through 1) Pushing feature updates rapidly; 2) Spending money on customer service and customer success; and 3) Developing class-leading relationships with all of the major booking platforms to ensure ever-better integrations.
PROS-Onboarding process was phenomenal and the support did not drop off post-setup like many other software providers I've worked with. -The customer success team have gone beyond just ensuring we're getting the most functionality of Guesty to collaboratively developing Tesseract Rentals scaling strategy for 2019 and 2020 and how we can best use current features, develop streamlined work arounds where needed, and plan for future Guesty features so we don't have to spend time and energy developing our own long-term solutions for something that will shortly be implemented by their team. -Responsive to questions and feature requests: We're a remote team and work extensively within the Guesty app to manage day-to-day operations. When I first tested the software, a mobile calendar feature wasn't available, but the sales associate assured me it was being released shortly. Support team then picked up immediately after implementation to keep up to date on the release timing (it was indeed launched shortly after we went live). I've had several feature requests that have been incorporated into app updates (they release very frequently!). -I love how robust the marketplace of approved third-party software providers is at this point (and it's growing rapidly!). -The Airbnb direct integration is better than any other PMS out there, by far (I've used several others, and forfeitted $5K+ in implementation fees to switch over to Guesty due to this alone).
CONSAll initial bugs that I identified during my process of selecting Guesty have been worked out. We're now in the phase of every feature added on their end being a truly additive and scaling-enable feature. This is the best PMS for short-term rental businesses out there!
Jean Michel
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Great software, amazing market manager
Happy with the software.
PROSI've been working with Guesy for a while now. I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case. Very professional and friendly support team. The market manager assigned to my account, [SENSITIVE CONTENT HIDDEN], is probably the most passionate person I've met in a long time. He knows what he's talking about, loves Guesty, loves the industry. He's not just trying to sell us something or do a 9 to 5 job, he really cares about how Guesty can improves our day to day job and makes everyones happy. If he don't have the answer or don't think something is possible, he will get back with another option. Jean-Michel
CONSRevenue management needs improvement. I'm not using it because don't do what a regular software would do.
Reason for choosing Guesty
Multi property
Vendor Response
Hi Jean-Michael, Firstly, we are so thrilled that your experience with our platform and team has been so positive. We are happy to be partnering with Go Florida Condo and are looking forward to a long relationship. Have a lovely week! The Guesty Customer Success Team
Replied July 2021
Stephen
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Guesty has been an amazing PMS for Misfit Homes in Nashville
At Misfit Homes in Nashville, we have had an overall positive experience with using Guesty as our property management system. Its robust features, including its centralized platform, automation capabilities, channel management, 24/7 guest communication, unified inbox, and data analytics, have helped us to maximize occupancy and overall revenue for our short-term rental clients. The system is easy to use once you get the hang of it, and the support team is always available to assist with any questions or issues. We highly recommend Guesty to any short-term rental management company looking to streamline their operations and grow their business.
PROSMisfit Homes in Nashville has used Guesty for quite some time now. Guesty has been an excellent PMS for our short term rental business. Its centralized platform, automation capabilities, channel management, Guest communication team, unified inbox, and data analytics have made it easy for us at Misfit Homes to manage multiple properties and increase revenue. Additionally, the support team at Guesty, especially [sensitive content hidden] , has been extremely helpful with any questions or concerns we have had while working with their property management system. Their knowledgeable and responsive support team has been an asset in navigating any issues that arise. We appreciate their dedication to excellent customer service and their willingness to go above and beyond to help us succeed in our short-term rental business. Highly recommended!
CONSOne of the cons of using Guesty as a short-term rental management system is that it can get pricey compared to other PMS options. However, if you are operating in a high demand short-term rental market, the expense is well worth the expense.
Leyla
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Best PMS on the market with an amazing support team
We switched over from another PMS about a year and a half ago, and couldn't be happier with the changes. Guesty has improved our companies organization, productivity and communication greatly. They have allowed us to implement new business strategies which we never before considered possible. We have now largely been able to streamline almost everything business related to this one platform - with the ever-expanding marketplace, we imagine we will be elusively on Guesty in the very near future. In addition to the amazing features that Guesty offers, their customer support is the next level. Not only is the support team available 24/7, but the case managers are also fantastic. Our case manager has been absolutely instrumental in the growth of our business. He has brought a lot of innovative ideas and advice to us. Above all, we appreciate his collaboration with assistance with reviewing many of our projects that are not necessarily related to Guesty itself. He has really gotten on board with our image and helps motivate us to continue striving for bigger and better things. We really enjoyed working with him and the Guest team :]
CONSWe wish that we had a little more autonomy with some of the programming aspects for automation. That said, the support team and our case manager are always more than willing to help implement everything we ask them to.
Karen
Hospitality, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Guesty has streamlined my operations and helped me to keep on top of my daily rental activities
I found it had a pretty big learning curve.The initial training helped get me started but I felt rushed through it and really needed a second training once we got all the data in. I am still finding little areas that I didn't know existed. Their customer service is great. Most questions answered within 24 hours. Sometimes scantly and you have to ask more questions but for the most part they are quick to respond and assist. The software is missing a few features I'd like to see and the integration with VRBO is lacking in capabilities. I am learning ways around it but it is because VRBO limits what Guesty can do and doesn't provide a way to do it in VRBO such as charge for damages through the damage deposit held by VRBO for example.
PROSThat it provides a dashboard that allows me to manage my properties across most of my channels that I advertise on. It's not their fault I cannot bring on Tripadvisor, it is Tripadvisor that prevents it. But with Airbnb, Booking.com and VRBO all merging so that I don't have to maintain my listings and communications on all those different sites is a God send!
CONSIt is missing some features I really need to use, BUT they are very receptive to suggestions and they have implemented many of my requests very quickly! Training was rushed and non-existent once you get your data put in. You can get little blurbs of help through their amazing customer support but it would be good to lose an hour or two on the initial training to allow for a second training after getting all data loaded and the user has time to assess what else they need to know.
Reason for choosing Guesty
Features, training, support and cost
Reasons for switching to Guesty
Too complicated, little support
Nino
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
NINO FROM WEHOST
Using Guesty on everyday basis, assures me every day that this is the platform which is developing and adding new, helpful and useful details to the website each and every day. This website has the best team, which is available to help us for almost 24 hours a day. The platform is useful as well as for communicating with the guests, also for organizing our everyday work, dividing particular jobs in between colleagues and many more. Guesty has planty different functions, which we discover everyday since we began working with its great team!
CONSA few months ago there were some episodes, where Guesty would stop working for a few minutes, but this happened very rarely and only because the website was going through the newest updates. But after having discussed this issue with our manager and with the customer support, Guesty team has been notifying us about any upcoming technical delays (which has certainly made it all way easier) and also we practically haven't had those moments since then, even though the website has went through sooo many updates.
Alan
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2020
Stay away
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills. It is over priced and under-delivers and the reason it gets good reviews is most people do not understand how easy it is to simplify the things they do and that they fail at the things that would help justify the price. Anyone that has ever written a few lines of code will see what a joke this program is. Grabbing the bed type out of the AirBnB API should one, never fail, and two, it is an amazingly simple task. Blocking me from the company they used to sell me in the first place was just a low class move and pretending to try and help me was even lower, as it just wasted more of my time and money.
PROSVery little. They were very quick to sell me and sign me up, but then it took weeks at a time to get responses. They moved so slow it allowed me to see it was not worth it to pay them for customer management.
CONSIt failed to properly import the bed types in my listings from AirBnB. Turned everything into a double bed. Pretty big issue. In cancelling after they failed to make good on promises I was blacklisted from using services like rentals united for 6 months, even though they used rentals united to sell me on Guesty. I spent over a month and even had a VP at Guesty "pretending" to help me be able to use rentals united. Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
Reason for choosing Guesty
They sold me on the rentals united integration.
Reasons for switching to Guesty
Guesty was costing me time and money outside of what they were charging me for. My time isnt free and I spent a lot of it trying to sort out their poorly designed and coded software.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Best software on the market!
We have used Guesty for over 2 years now and it has been one of the main factors in growing our business from less than 10 units when we had our first demo to over 130 units today. It is very intuitive, has lots of features but also gives you huge amount of control in how to set up your business. There is no "one size fits all" way to use Guesty and although lot of businesses use the software, you can tailor its functionality to exactly how you want your guests experience to be. The support guys are also really friendly and (our account manager) is an asset to the company.
CONSI would say the thing I like least about Guesty is the price! However, I must say that you very much get what you pay for and although there are undoubtedly cheaper options out there - Guesty can afford to charge more simply because they offer more, in both functionality and reliability. As with any business, if people are willing to pay for it, then the price is right.