Jira Service Management vs Salesforce.com Service Cloud

Jira Service Management has 260 reviews and a rating of 4.36 / 5 vs Salesforce.com Service Cloud which has 505 reviews and a rating of 4.37 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.36 / 5 (260)

4.37 / 5 (505)

Ease-of-Use

4.0 / 5

4.0 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

November 23, 2020

September 24, 2020

Pros/Cons

  • Pros

  • Very details and easy to use. Getting around the menu are easily labeled. You are able to use it to log time.

  • Easy to use, nice UI, simple but at the same time very powerful. Queses and processes are extremely flexible.

  • Cons

  • Lack of UI customization features but not critical. Satisfaction reports are a bit limited but not critical either.

  • JIRA is a very helpful and useful program, that is unfortunately still lacking on the design side of the spectrum.

  • Pros

  • Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.

  • good program. easy to use and great use to solve problems and make amazing sales.

  • Cons

  • While having everything in the cloud is awesome, having internet issues at work or network throttling can make developing frustrating at times.

  • The only con is that it takes time to set-up correctly but will allow you to scale and grow.

Pricing

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Pricing Guide

2020 CRM Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux