# icon

> Reviews of Kapture CX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kapture CX is a good fit for you!

Source: https://www.softwareadvice.com/crm/kapture-profile/reviews

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Customer Experience Software](https://www.softwareadvice.com/customer-experience/)

/

[Kapture CX](https://www.softwareadvice.com/crm/kapture-profile/)

/

Kapture CX Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/crm/kapture-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/crm/kapture-profile/alternatives/)

# Kapture CX Reviews

## Reviews Summary

## Overall Rating

4.2

* * *

## Ratings Breakdown

5

(22)

4

(9)

3

(7)

2

(0)

1

(2)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.3

Value for money

4.2

Functionality

4.2

* * *

### Pros

"Tools like voice support, omnichannel integration, self service, digital case management, and agent producitivity have given us a big advantage."

"Kapture is very useful and easy yo use mange to time easy and track the data soon and customer support is very high and humble"

"I think Kapture is a decent tool to manage Helpdesk team."

### Cons

"At times, the tool does not feel very user friendly."

Fast-track your software evaluation

Speak with a Customer Experience software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

40 results

Sort by

Kapture CX Reviews, Pros and Cons - 2026 Software Advice