Very fast and accurate resolutions

Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.

Nothing noticed as such in my association with Kapture team

We have been providing customer service using Kapture CRM and we are able to scale our support system.

The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.

Only the linkedin integration have some issues and they're still trying to integrate it.

Easy of ticket handling. The software is cost effective as well. Provide well managed architecture to tackle clients tickets.

The User interface could be better for improved user experience.

Our overall experience is good. However, huge opportunities for the organisation to improve on the support levels Expect the product to get enhanced to serve the clients quickly.

a) Rich features covering the entire After Sales Service life cycle processes b) Mobile Friendly c) Saas Based solution for Small, Mid and Large enterprises d) Customisable solution e) Scalable to 2X users in a month f)

a) Lead time to develop or customise solutions are too long b) Developer Talent drain c) Reliability of the features d) Reducing Support levels e) Rugged structure rather than configurable solutions

Kapture is very useful and easy yo use mange to time easy and track the data soon and customer support is very high and humble

I love kapture dashboard and make comfortable work and mange the time

Work is assigned equally to my associates now. I do not have to toggle between different screens to access my tickets now since Kapture brings everything in one place.

Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.

At times, the tool does not feel very user friendly. Could be refined to improve user experience.

We are solving the query of the students via, Email, call and chat who are using our product.

Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.

Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.

Multiple mails under 1 chain. New ticket interface.

1. Merge case Subject line - if we merge 2 or multiple case subject line changed with most recent case that Should not happen. 2. Attached File - Attaching file feature can be upgrade as we are not able to attached file where any DOT (.) is is available on file name. Which is unnecessary west of time. 3. Last respond Time- When we reply any mail that time should be display on assign case page. 4. Notes - Notes should be handy on left hand side display with free text format as a Chat. 5. Email Id - Email id edit options should be available. 6. Response Time - To open / Resolved / revert / received takes more than 5 sec some times more that should be reduce. 7. Email attachment - Email attachment facility should be available. 8. Close Ticket - Close ticket should be available as per resolve case time.

It is okay okay tool, i will not vouch much for it but cost effeciency wise, it is better

It is easy to use and support will be there as dedicated support is there for your account

Development part of new feature is very slow. it tooks a lot of time to complete a very basic development

Multiple 3rd party integration capabilities, custom workflows and solutions to various problems or business use cases.

Sometimes the chats become slow and unresponsive

I think Kapture is a decent tool to manage Helpdesk team.

Instagram Ad comments are not visible, Also automation would not be easily available.

Very helpful and easily accessible with regards to customer data. One of the best tool with an easy work layout.

Ticketing system along with side by side email sending option the customer and tickets can be easily searched.

Side conversation opens new tickets which can be avoided.

We’re a small tourism start up based out of Portblair, Andaman, we run our operations out of Bangalore Office. We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant! During the ordeal, people at Kapture CRM were made false promises, walked backed words, sidestepped when asked questions, ignore our email. Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund. Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this. Here’s the story with the timeline and screen captures from email interaction. https://www.kapturecrmreview.com/post/kapture-crm-review-by-sagar

Actually nothing, UI sucks. They don't even know what a dashboard is. Zoho and Freshworks have way better UI. And they claim all the features and deliver none.

We happen to have a really bad experience with them and this is an honest review of the ordeal.

Over all experience is good It helps me in my daily activity and track the breakdown and backend support

I used this in daily activities and generating ticket. It help me to track the breakdown of my machine and the support form the backendi love this

Sometime it automatically closed and again we need to fill the details

All good

The interface and management system. Also, the queue alignment

Nothing as such only tech issue that occurs in interval

Good

To track the employee attendance. Monthly attendance report.

Time out not working past one year after informed the concerned team.

location based customer enables to plan accordingly

No filter to select customer city/state wise

It was good experience

everything. Tabs, home page, descriptions

Easy to use. Anyone can learn easily,

Managing customer data and tracking sales.

The marketing looked great, customizable

Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.

Easy to use and understand! One platform to connect all the other platforms.

There is not much, it's just sometimes the software faces downtime.

Working with Kapture from past 1 yeear and it is easy accesssible and can communicate to client with any escalation and provide the resolution.

Product is easy to use and we can do multiple task in the same software where we can close the bulk ticket at a one go .

Single ticket closures are getting huge time

It's help me to manage the data of my team and i can do the analysis very easily that how my team working. Also, for brand prospective it help me fo the analysis.

The management system you got everything in one software like social, contact center, emails

It's just tech issue which occurs on very frequent basis

Overall it helps in segmenting the work and focus on being efficient

Most important aspect is the features to segment and provide customised individual access and overall very easy and customizable

Should foucs more on support, sometimes if relevant mail are in CC ticket doesn't generate

It has been a very good experience working with Kapture CRM. Work is more interesting because it is easily accessible.

The product is very easy to use. It is very good to use, reliable and easily understandable.

If any tickets are opened by any agent then we cannot make out who has left it in read.

Overall experience is wonderful for me easy and simple to work

Email structure , Formet , and easy to track any mail with the tickets numbers and placefull to follow up.

Some time the servel got lost but while calling the kapture team, work start immediately