Customizable interfaces, templates that allow for quick content development, instant answers, direct access to the Lighthouse technology team that is responsive and knowledgeable.

When we started broadening our search for content management systems and came upon Lighthouse I was impressed by the number of features I had never seen before. Examples: - Streamline feedback functionality - Instant answer: which can be public facing for self-service as well as internal - Multiple landing pages based on permissions - Completely customizable landing pages - Robust answer trees - Clean comparison charts - Content templates All of the items above are very easy to use. By creating a clear strategy prior to loading in your content you can leverage the templates to make finding content easy and fast. The ability to customize landing pages is essential for my company. Our clients demand a very high level of design and my developers can do basically anything within this platform to satisfy this. One of the most exciting features of Lighthouse is the answer trees. In other platforms I have used we have had to set these up manually, esentially just linking within a document to other documents. It's been time-consuming, tedious, and very difficult to edit once built. Lighthouse changed all that, the answer trees are build in a dynamic way so you can branch the paths, add new ones, link externally, and even create instant answers from parts of the tree. Dare I say they are even fun to make, is that too nerdy? When implementation is approached strategically to utilize all of the features above Lighthouse makes everyone's job easier.

From an administration perspective, there is a significant learning curve in regards to setting up permissions. Which is a good and bad thing. Lighthouse's permissioning is very flexible and advanced which allows companies to do almost anything they can dream up in regards to access. However, this flexibility also makes it complex. But once you get the hang of it, it makes sense. I recommend assigning two or three people within a company to become the experts and administrators of the permissions.

Overall, amazing. We've now got a solid foundation of information that will propel us into the future enablement of other self serve tools and features. Even better that KMS will be right there with us, helping plan and support our future growth. The engagement from the entire team has been amazing and it's clear we have a partner in the work we are doing. Anything we need, they are there for us, working through it, offering suggestions and best practice methods that we wouldn't have thought of. Not only is the system just amazing on it's own but the personal partnership we've developed with the KMS team is priceless.

The ease of use for the end user and the content managers. Simplicity of the structure, templates, user interface, features. The KMS team that supports us during our transition from old to new. The ability to run reporting and better understand how our information is (or is not) being used, the feedback feature is incredible and has changed our process for updating content completely.

As the content manager, I would like to be able to communicate back and forth with a feedback creator rather than having to go to email to ask additional questions or send them screenshots. As the content manager, I would like to be able to close feedback. As the content manager, I would like the submitter to be able to choose a category or user group to make it easier for multiple content managers to filter and find their own feedback. The configuration for adSync, SAML, and SFTP has been difficult to complete for my organization.

I redesigned the homepages and I think the look and feel is better. I leveraged the Item widget to pull in content which I think is sleeker.

I like the widgets. I would like for there to be other widget options. A notepad type feature would be great I think.

Spell check and grammar check are desperately needed. I get annoyed when I am working and there is the popup asking me if I want to save or not. If I click save then I lose where I was. This is really frustrating. The Scenario needs to have some sort of way to count the number of steps since there is a threshold. I have not found anything about Lighthouse to be intuitive. I still do not feel I understand how to best use some features.

With KMS Lighthouse we feel that we have a real partner for every request or need. We know that we are using the best technology and we hear our users satisfaction.

User friendly. Very intuitive to both users and admins. Great searching engine, working similar to google so the users needed very basic training. Administrator Interface is very simple so the admin can create and change templates by himself without the support. KMS Lighthouse provide an admin user manual on KMS platform of course:) it's very helpfull.

As a construction company, our user consume most of the knowledge via mobile phones. With 5.5 version it's not the same experience as in PC, but we are looking forward version 6.0 that suppose to resolve that issue. We had some troubles to imlement SSO, but finally it's working.

KMS Lighthouse awesome system. You have all you need to work more efficiently, faster and without to be exhausted. You've got many features that you never stop learning how to improve your work. Interface is user friendly and easy to navigate. Take your time to learn how to apply all the features to your everyday tasks. My best recommendations!

Right after opening interface i did realize how to use basic features of this platform. It have had friendly and useful interface, no any unnecessary items that steal your attention. Easily navigate, easy and simple subject/topics/templates creation. Tags might be added to help you easily navigate and search. The system can operate in various languages.

I do not experienced any issues while using it

We like to work togetherwuth KM'S team and hope that many of the planned changes will be implemented Thanks alot

The system is very friendly & easy to use

Many of the features we needed and wished for were not executed as part of the process

Excellent service on a daily basis and flexibility with out security needs and concerns.

Convenient and fully customized templates are making it very easy to setup new items. Full Hebrew support makes it perfect for Israeli users. GetAnswer lets the users easily get the info they need without scrolling through results.

Bad support for online tests - Google Forms gives better value for free. Partial support for videos section Limited number of widgets for the home page.

Providing accurate and consistent information to our call center and claim processors that is not a mix of all users in one manual without any permissions. Looking to create a user specific manual for several different user types. So far we are getting mixed reviews but users are gaining better insight each day and we are even hearing great things about the speed and user specific content.

Once areas are learned and the system set up, managing is a breeze compared to RoboHelp. The time spent updating current documentation is seamless and quick. The fact that a Cm can add valid times for an article online is incredible for me...no more publishing! I find links are the easiest ever and so are images. KMNS offers a lot of automation in here.

At first it seemed there were many areas to learn. I think we were eager to move forward and should have gotten a better feel for the overall layouts and what we were doing. We cause ourselves some additional work but it leaves us with a lesson learned. One thing I would love to see changed, is allowing a CM to move rows up in the FAQ table by dragging rather than moving one row at a time. I have some alphabetical tables that may go A-Z, it makes it difficult when adding a row at the bottom and you need to move it up several rows.

Ability to share information globally

The ease of use . Also very fast. Breaking news is a good feature

The system and features are intuitive and easy to use

Highly recommended and not only for the software also for the great team. great service, fast SLA, professional and friendly.

What i like the most using this software is the UX/UI. It's easy to use both as editor and as a front user. great and smart groups and users organization. integration with CRM and a basic working tool for agents

homepages have to contain more options.

I thoroughly enjoyed working with KMS Lighthouse. [SENSITIVE CONTENT HIDDEN] we always super helpful and attentive to all of our concerns or needs.

I absolutely love the 'Favorites' feature and feedback options. It's so customizable in so many ways that I honestly think it can adapt to the needs of any company.

The permissions at times can be challenging, as well as the limited admin licenses available. We have people that aren't able to assist users or do some of their daily job functions because there are a limited number of admin licenses.

Mainly, a powerful tool for Content Managers in order to easily create items ( procedures , scenarios , briefs , articles) without any technical knowledges. Unique-Centralized system where , in the past were : docs , excel , web pages , images . Fast - as a result it increases Average handling time .

easiness in usage , nice look & feel , fast .

The price. I would say not cheapest solution as overall.

a very good exspiriene , the system helps us to keep all of our information accessible to all the users in the company

easy to update information on the system, friendly user for the end users and the search option is very good and efficient

the wizard is not so easy to use and not as intuitive as the system itself

easy to use, enables knowledge management across the board. makes it easier to keep all workers on the same professional level.

a little more flexibility in pattern design and options available for items and patterns. search engine could use a little work.

fast response in the calling center to clients

search like Google, easily and intuitively the system UI is user-friendly, and the design is branded to our company satisfaction

the user graphic interface is not that flexible, i don't have any other issues to tell, the system is ok

From the perspective of Content editor - the HTML. The Support portal - The previous way - sending by email, It was easier

The various functions it allows- Connecting to different sites, Lots of item types, The system is fast. and the most important - Search model (Like Google serch)

Intuitive and easy system to operate easy to use Adjust the templates to the user update information easily to customer and Editor

The search engine in our existing find documents who doesn't belong to the search Data analysis reports are not detailed