--- title: "Kylas Sales CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kylas Sales CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kylas Sales CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/kylas-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) / Kylas Sales CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/kylas-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/kylas-profile/alternatives/) # Kylas Sales CRM User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 622 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 519 reviews (83%) - 4 stars: 91 reviews (15%) - 3 stars: 8 reviews (1%) - 2 stars: 2 reviews (0%) - 1 star: 2 reviews (0%) ### Most mentioned pros - The best feature That I liked about the software is that you can add notes at multiple levels(Meeting wise and client wise) and the cross application sync (calender blocking etc.) has also proven very useful to me. - What I liked most about Kylas Sales CRM is its Dashboard and Reports functionality, which provides a clear and organized view of all sales activities in one place. - The CRM has many useful features like meeting scheduling, follow-up tracking, report generation, lead management, and sales activity monitoring, which make daily work easier and more organized. ### Most mentioned cons - Also, when updating lead status or other details from the mobile app, the changes do not always save properly. Because of this, we need to log in to the web portal and update the same details again, which takes extra time. - This is not a CRM, it is only a reporting tool, with a beautiful display for the status and stage of projects. But this tool cannot be called CRM, not designed for the people to work and maintain the records and plan on how to improve the customer. - There are no detailed manuals, step-by-step guides, or video tutorials available to explain the setup process clearly. Because of this, implementation takes more time than expected and often requires support assistance. ## Kylas Sales CRM customer reviews Showing reviews 1-25 of 622 (page 1). ### Kylas Sales CRM Review: The Ultimate Budget-Friendly Workhorse for Growing Teams - Overall rating: 5/5 - Reviewer: Suprith C. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Kylas Sales CRM has been great for organizing our sales pipeline and keeping our team accountable without breaking the bank. The flat-rate pricing and intuitive setup made a huge impact on our daily productivity right away. While advanced custom automations and the mobile app still have room for improvement, it’s been a reliable, highly cost-effective workhorse that gave us the exact structure we needed to scale. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I loved most about Kylas Sales CRM is its unbelievable value for money and pure simplicity. The flat-fee pricing model was a game-changer for us—we could onboard our entire team without stressing over rising per-seat costs. The platform itself is super intuitive, so everyone picked it up almost immediately without a painful learning curve. Managing our leads and sales pipeline became so much easier, especially with the built-in WhatsApp and email automations handling the tedious follow-ups. On top of that, their support team was remarkably responsive from day one, making setup and onboarding totally hassle-free. #### Cons What I liked least about Kylas Sales CRM was that its advanced capabilities felt a bit constrained as our processes grew more complex. The third-party integrations are somewhat limited compared to legacy CRMs, meaning we occasionally had to use manual workarounds or custom setups. Building customized workflows and setting up initial automation rules required a steeper setup process than expected, and basic things like automatic lead tagging or assignment still had to be constructed manually rather than coming out of the box. I also found the mobile app felt stripped down compared to the web portal, with occasional sync delays when updating lead statuses on the go. --- ### A Valuable CRM for Sales Tracking and Follow-Ups - Overall rating: 5/5 - Reviewer: Jeenali D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Kylas CRM has been very positive. It has helped us streamline our lead management process, maintain accurate customer records, ensure timely follow-ups, and track revenue and activities efficiently. The platform has significantly improved our team's productivity and visibility across the sales process. While the CRM is still evolving, the responsive product team and their willingness to incorporate user feedback make it a promising and continuously improving platform. Overall, Kylas CRM has been a valuable tool for our business and has positively contributed to our sales and customer management processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Kylas CRM has been extremely helpful in streamlining our lead management and sales process. It enables us to efficiently connect with leads, maintain detailed records, and ensure timely follow-ups. The CRM also provides valuable insights through revenue analysis and activity-wise tracking, helping us monitor performance and make better business decisions. Overall, Kylas has significantly improved our sales team’s productivity, organization, and follow-up efficiency. #### Cons Since Kylas CRM is still evolving, there are certain features and functionalities that are currently under development. However, one of the biggest positives is that the product team is highly receptive to user feedback, and most of the suggestions and feedback shared by us are actively considered and implemented. #### Reasons for choosing Kylas Sales CRM Cost effective, easy to use and everything in on place #### Reasons for switching to Kylas Sales CRM Very limited features so we were fining something for entire automation --- ### Kylas CRM: A Game-Changer with Room for Growth - Overall rating: 5/5 - Reviewer: Pooja P. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered My experience with Kylas CRM has been largely positive. It’s an effective tool for managing business operations, and while there’s room for improvement, its benefits outweigh the challenges. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kylas CRM simplifies tasks with its automation features and is easy to use, even for beginners. The detailed reports and insights are a great asset for tracking progress and decision-making. #### Cons The system could improve its integration capabilities with third-party apps. Additionally, it sometimes faces performance lags during peak usage. --- ### A best Crm tool for your business needs - Overall rating: 5/5 - Reviewer: Nitin S. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I had good experience with kylas regards the chat experience and lead management overall it's a best thing to have #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The filters which they have seen tickets and unseen tickets and replied and not replied and loved their pipeline #### Cons Mostly there are less reasons to least liking about kylas but building a pipeline In begging is a bit challenging #### Reasons for switching to Kylas Sales CRM The organisation switched it but I found it very good --- ### Excellent CRM for Streamlined Sales Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Kylas Sales CRM has been excellent. It is intuitive, reliable, and helps streamline the entire sales process from lead management to customer follow-ups. The interface is easy to navigate, and the features are well designed for improving productivity. I would highly recommend Kylas Sales CRM to businesses looking for an effective and easy-to-use CRM solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kylas Sales CRM is very user-friendly and makes managing leads, follow-ups, and customer interactions simple and efficient. The sales pipeline is well organised, task reminders help ensure timely follow-ups, and the reporting features provide valuable insights. It has significantly improved team collaboration and productivity. #### Cons I have had a great experience using Kylas Sales CRM and did not face any major issues. The platform has met my expectations and has been reliable for day-to-day sales management. --- ### GAME CHANGER CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Great features, but steep learning curve.Powerful tool that requires some patience.Good value. Thanks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sales Management, Incredibly intuitive and powerful CRM. Kylas CRM is an absolute game-changer for growing teams. It offers enterprise-grade pipeline tracking and automation at a fraction of the cost, making it the ultimate value-for-money choice for SMBs." #### Cons Game-changer for our sales pipeline! The ultimate tool for client management. Kylas CRM delivers excellent core features and unmatched value for small teams. While the mobile app and advanced reporting still have room for growth, its ease of use makes it a very solid investment." --- ### Manjunath Bengaluru - Overall rating: 5/5 - Reviewer: Manjunath A A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I definitely refer all my pan India contact to use Kylas to automate their operations and increase their sales #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ⭐⭐⭐⭐⭐ Excellent CRM for Sales Teams I have been using Kylas CRM from a sales management perspective and have found it to be a very effective and user-friendly CRM solution. What I particularly like is its simple interface, lead and pipeline management, follow-up tracking, sales activity monitoring, and reporting dashboards. It helps me maintain better visibility of my prospects and opportunities and ensures that important follow-ups are not missed. The ability to manage the sales process systematically—from lead generation to opportunity management and closure—makes Kylas especially useful for B2B sales teams. The mobile accessibility is also very helpful for sales professionals who are constantly travelling and meeting customers. Overall, I would recommend Kylas CRM to organizations looking for a practical, easy-to-use and sales-focused CRM solution. Manjunath A Sales Manager – South India Ecubix Smart Sales Pvt. Ltd. --- ### Perfect CRM app - Overall rating: 5/5 - Reviewer: Jaishree A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Kylas CRM was positive. It provided an organized and efficient way to manage leads, track customer interactions, and monitor the sales pipeline. The interface was easy to navigate, making it simple to adapt and use in day-to-day operations. Features like task reminders, lead management, and reporting helped improve productivity and ensure timely follow-ups. While there is room for improvement in customization and reporting flexibility, the platform effectively supported daily sales and CRM activities. Overall, it was a reliable tool that contributed to better workflow management and customer relationship management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipeline/ workflows setups - I liked working with Kylas CRM because of its simple and user-friendly interface, which made managing leads and customer interactions efficient. The platform allowed me to track the sales pipeline, schedule follow-ups, maintain customer records, and monitor team activities in one place. Its automation features reduced manual effort and improved productivity, while the reporting and analytics helped measure performance and identify opportunities. I also appreciated how seamlessly it integrated into daily sales operations, making collaboration easier across teams. Overall, Kylas helped streamline workflows, improve customer relationship management, and enhance the overall efficiency of the sales process. #### Cons One aspect I liked least about Kylas CRM was that certain advanced features required multiple steps, which could slow down routine tasks. At times, customization options felt limited, making it difficult to tailor workflows to specific business needs. The reporting dashboards could also be more flexible, with greater options for creating custom reports. Occasionally, the platform experienced minor delays when handling large amounts of data. While these issues did not significantly impact daily operations, improvements in speed, customization, and reporting capabilities would make the overall user experience even better. Overall, it remains a reliable CRM for managing sales activities. --- ### Excellent CRM for Organizing Sales Pipelines - Overall rating: 5/5 - Reviewer: Drashti S. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Kylas Sales CRM has been very positive. It helped our team streamline lead management, track customer interactions, and ensure timely follow-ups. The intuitive interface made it easy for new team members to adopt, while the sales pipeline and reporting features improved visibility into our sales process. It contributed to better team productivity and helped us manage leads more efficiently. Although there is room for improvement in advanced reporting and mobile performance, Kylas is a reliable CRM for small and medium-sized sales teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, excellent lead management, automated follow-up reminders, customizable sales pipeline, and good reporting. It helped our team improve lead tracking, follow-ups, and overall sales productivity. #### Cons Limited advanced customization, reports could be more detailed, and the mobile app can be faster and smoother. Overall, these are minor improvements rather than major issues. --- ### Excellent CRM for Sales Management and Lead Tracking - Overall rating: 5/5 - Reviewer: Deepak K. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Kylas Sales CRM has been excellent. It is reliable, user-friendly, and has made sales pipeline management much more organized. The customer support team is responsive, and the CRM offers great value for money. I would recommend it to businesses looking for an effective and affordable CRM solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Kylas Sales CRM is easy to use and helps manage leads, follow-ups, and customer interactions efficiently. The interface is clean, automation features save time, and the reporting dashboard provides useful insights. It has improved our team's productivity and sales tracking. #### Cons The platform works well overall. A few advanced customization options and more third-party integrations would make it even better, but it meets most business requirements. --- ### Things gets arrange properly when you use Kylas. - Overall rating: 5/5 - Reviewer: Sumit G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered The platform makes it easy to organize leads, manage customer interactions, and track sales activities without needing a steep learning curve. Features like automation, reminders, pipeline tracking and reporting help streamline day-to-day sales work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy lead management and automation, Customizable pipelines for different sales processes, Useful reports and dashboards for tracking performance, Affordable and designed well for growing businesses and startups. #### Cons Sometimes its not working when we have not a good strength network.There can also be occasional lag or minor usability issues when handling large amounts of data, and certain integrations may require additional setup or support. While it works very well for small and growing teams, businesses with highly advanced CRM requirements might find some features less comprehensive. --- ### Easy to Use & User-Friendly Interface - Overall rating: 5/5 - Reviewer: Suraj D. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Based on my overall experience kylas is best.It's very user-friendly even for non-tech users.Powerful Reporting & Custom Dashboards #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I can track each lead's journey from first contact to close, convert leads into deals, and view everything in a structured sales pipeline — very helpful for clarity and organization #### Cons The workflow system is amazing.Reporting tools work like magic for business.Very empathetic towards user requirements --- ### Best crm ever used - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Market Research - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Kylas Sales CRM has been very good. It is a user-friendly software that helps organize leads, customer communication, and sales activities efficiently. The platform is reliable for daily sales operations and makes team collaboration easier and more productive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Kylas Sales CRM is very easy to use and helps manage leads, follow-ups, and customer details in one place. The interface is simple, and the automation features save a lot of time for the sales team. It also provides useful reports and smooth lead tracking which improves productivity. #### Cons Sometimes the filter and customization options feel limited, especially when managing large amounts of data. A few features take extra time to load, and the mobile experience can be improved for smoother usage during field work and quick updates. --- ### Kylas Review - Overall rating: 5/5 - Reviewer: Aditya B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered overall good and user friendly must be used by every company too for their sales or telecalling team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it a very user friendly software, and service is also good by the backend team of the kylas. it is totally recommendable software #### Cons lagging while operations, sometimes it gets sudden lagged or due to server issue it gets stopped or its service gets lower down --- ### Best app and Good Platform - Overall rating: 4/5 - Reviewer: Agnesh B. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it's Good to use, Smooth, Easy Handling and we can easily track & get details of our Team etc #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Smooth, Easy Handling and Easy to Upload, download and track details of our team, individual etc so, overall its a Good Platform #### Cons Sometimes it will not work in low speed internet network area, other than this there is no issue at all --- ### No nonsense stright Answer - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Supermarkets - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Experience for was good but some time calls were not connecting or delayed and when we want to lession call recording some time it took time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Value for money when call connect it smooth to have convisetion with customer which help to convert more people for a sale #### Cons Performance and Speed something it took long time to connect or something call was not and it gave message of miss call --- ### Incredibly Powerful Features, but Comes with a Steep Learning Curve - Overall rating: 4/5 - Reviewer: Harshwardhan M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Kylas CRM tracks your business health with clear, real-time reports so you know exactly where to improve. At the same time, its automated workflows take over repetitive daily tasks, giving your team more hours to close deals. #### Cons The built-in reporting dashboards are highly functional for daily oversight, but creating advanced, deeply customized data reports can feel slightly restrictive without upgrading to the highest-tier pricing plan. --- ### Reliable CRM with excellent client tracking and easy access to information. - Overall rating: 5/5 - Reviewer: PRATIKSHA M. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Even if I forget something about a client, Kylas helps me quickly access their complete details and interaction history. Great app Ease of use Lead management Automation/workflows Reporting/dashboard Customer support Faster sales follow-ups Team productivity #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent CRM for managing leads and sales pipelines. Easy to use, good automation features, and very supportive customer service. Highly recommended for growing sales teams. #### Cons Sometimes the notes added to leads get lost or disappear unexpectedly. Only this glitch has to fixed otherwise kylas sales crm app is the best app. --- ### East to use Sales CRM - Overall rating: 5/5 - Reviewer: Manoj C. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered It keeps our pipeline crystal clear. Team collaboration is effortless, and automated reminders ensure no follow-up falls through the cracks. It saves hours of manual tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This CRM makes tracking leads and managing sales incredibly easy. The interface is clean, teams stay organized, and we never miss a follow-up. #### Cons The system works great, but the light, mostly white colors make the interface feel a bit boring and uninspiring. --- ### A good CRM service - Overall rating: 5/5 - Reviewer: Gracy P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered User-Friendly Interface: Most users find Kylas simple to navigate, with a clean design that makes onboarding smooth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Lead & Deal Management: Streamlines sales processes, helping teams track leads, nurture prospects, and close deals efficiently. Enables team coordination with shared dashboards, pipeline visibility, and reporting tools - #### Cons While Kylas provides report-making and filtering features, users find them complex and unintuitive. Streamline the filtering process with one-click or drag-and-drop option --- ### Best CRM Platform - Overall rating: 5/5 - Reviewer: Pradyoth S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It keeps me posted on each and every activity I have scheduled, and I can manage my leads properly. Great experience. #### Cons Everything is ok, there is nothing to dislike about the kylae crm, but yes they can inform more, that will make your crm app more professional. --- ### Best CRM for managing sales - Overall rating: 5/5 - Reviewer: Aishwarya R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I have worked in lot of CRM'S but this one is Best till now Surprisingly smooth experience. The automation and reminders have improved our workflow a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For Sales management - Kylas boosted our productivity and helped us stay on top of leads, features are good. #### Cons Sometimes it took time to process in minor things but it quickly get fixed up so its not a big issue. --- ### Easy UI & Best easy to handle CRM - Overall rating: 5/5 - Reviewer: Diganta D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use UI in the CRM management. Also easily customisable for the business requirements. Support is also good. #### Cons Lead management made easy with the customisable option. Also all the steps are easy, plug & play type. --- ### Review- KYLAS - Overall rating: 5/5 - Reviewer: Abhijeet R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Kylas has been very satisfactory. We use it extensively for our operations team, and it has proven to be quite useful in managing daily activities efficiently. The platform also continues to roll out new updates. We look forward to seeing how the software evolves and are confident it will continue to support us effectively in the long run. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the best things I appreciate about Kylas is its highly flexible user access control. Unlike many other CRMs that come with fixed user profiles, Kylas allows you to fully customise access based on each team member’s role. You can decide exactly what permissions to give, what modules they can view, and what actions they can perform. #### Cons One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost. These fields are fixed and cannot be modified or renamed based on specific business requirements. --- ### "Kylas CRM: A Reliable Tool for Sales Tracking and Team Collaboration" - Overall rating: 4/5 - Reviewer: Lokesh K. - Verified reviewer: Yes - Industry: Glass, Ceramics & Concrete - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Our experience with the Kylas CRM has been positive and productive. It has significantly streamlined our sales process by offering a clean, intuitive interface and essential tools for lead management, deal tracking, and team collaboration. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User Friendly interface and ease of implementation. The task and meeting scheduling, along with location-based check-in, enhance accountability and filed team productivity #### Cons The dashboard should sync in a real-time basis and more flexibility in custom dashboard views would also enhance the overall user experience. One challenge we've observed is that using the Field Sales module on mobile devices significantly impacts battery life, often causing the battery to drain by mid-day. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/kylas-profile/reviews/?page=2) --- Kylas Sales CRM Reviews, Pros and Cons - 2026 Software Advice