What are Landbot users saying about the software?
Read what people like you have said about using Landbot software through verified user reviews
User Review Highlights
4.51
63 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"I love this product because it can interact with our customers and it so so easy to use."
"The product is very easy and intuitive to use, has a good range of pre-built integrations and with webhooks you can integrate technology with any API enabled software."
"I use it now just for simple lead generation inside content marketing strategies and it's working fine."
"They don't have 24/7 support, time zones, I am in the Mid-US, No live chat support."
"However, these features do not function properly and when you request support, they are absolutely useless."
"Pay for each user and your logo when I have payed."
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Showing 1 - 25 of 63 reviews

Ernesto
Verified reviewer
Company size: 11-50 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2021
Lead generation engine using conversations
I'm more than happy. Affordable price, amazing features and no issues with product and support till now.
Pros
How simple is to setup your bot, with nice and cool interactions, with API integrations and in just minutes you can plug the same to a landing page and start getting leads. And now even you can plug the same to your whatsapp biz account.
Cons
Setting up a custom CNAME could be simpler.
Reasons for choosing Landbot
Better pricing and features
Reasons for switching to Landbot
Conversations beats forms in conversions for us.
joseph
Company size: 51-200 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2019
Dynamic lead flow and capture
My experience with Landbot has been very very smooth. Setup, styling, and integrating have all been top-notch. On par with any other system i've worked with.
Pros
I love the flexibility in design, integration, and conditional branching available with Landbot. We often work with fairly complex interdependent systems and Landbot has been able to fit right in like a missing puzzle piece.
Cons
Cost per seat can grow unreasonably; I would like to see a business account available so that this restriction is removed. As it is we are simply unable to offer this feature with the number clients we have currently using Landbot. It feels a little stifling only being able to offer this as a lead flow system without live takeover due to ballooning costs when managing several clients with large sales teams.
Reasons for choosing Landbot
Ease-of-use, scalability, and attractive setup and design options.
Reasons for switching to Landbot
Landbot makes scaling to our clients needs mostly painless from start to finish.

Anand
Verified reviewer
Company size: 51-200 employees
Industry: Non-Profit Organization Management
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2022
Good and Value for money product!
Pros
It's one of the nice and good products for small and mid-size organizations like us. In the website we can systematically track the visitors and assist them.
Cons
The WhatsApp bot is difficult to set up and it's quite a bit costly.
Reasons for switching to Landbot
Kaleyra customer support didn't help to set up the WhatsApp Business API.
Anonymous
Company size: 201-500 employees
Time used: Less than 12 months
Review Source: GetApp
This review was submitted organically. No incentive was offered
April 2021
Terrible Customer Service
Terrible Customer service. It’s a real shame.
Pros
Landbot is easy to use.. until you have some sort of problem. They are open to help while you are interested in buying, but once you buy, forget it..
Cons
Customer service is terrible.... Will never buy again

Luciano
Verified reviewer
Company size: 1 employee
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
January 2022
Expensive, but powerful and pleasant
My overall experience is more than positive! The Landbot works well, in a reliable, responsive, pleasant and well structured interface. The various integrations available cover the necessary features and require minimal effort to use. I would review the price of subscriptions, which are often a reason for resistance and rejection of the platform by customers for whom I do the various projects.
Pros
Landbot's user interface makes working within it a pleasure. Everything is smooth and stable, without any nasty surprises, with frequent auto-saving and the possibility to undo changes.
Cons
The sore spot with Landbot in my opinion is the price, especially if we work in teams and the chatbot has multiple operators, for which we pay additional fees. It would be good to create a plan for single ChatBot with all the features and integrations available, at a price more in line with competitors.
Joaquin
Company size: 5,001-10,000 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
December 2021
Empieza hoy
Es poder ir al mercado con una herramienta robusta y de confianza. Además en constante evolución para seguir dando valor.
Pros
Lo mejor es la facilidad de poner en producción un ChatBot en pocos minutos. Pero además te da la opción de complicarte todo lo que quieras para dar más valor al proceso.
Cons
La gestión de agente para contestar los chats necesita una revisión importante.
Reasons for choosing Landbot
La capacidad de evolucionar el producto, lo visual que es y facilidades de integración
Divyaansh
Company size: 2-10 employees
Industry: Information Services
Time used: Less than 2 years
Review Source: Capterra
December 2021
Easy and flexible!
Changed the course of our company! We owe it to Landbot!
Pros
The ease of getting started and the flexibility of maintaining the software.
Cons
Transition to code is less ideal. Some more low-code features would've been helpful.
Reasons for choosing Landbot
The no-code interface was the most intuitive by far.

Geoffrey
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
The best chatbot!
I really like chatbot and the best thing is that you can create your bot in different ways according to your needs, but I really do not understand is why I have to pay to use fb msn sync with landbot? or what about an app for android?
Pros
What I like about chatbot is the interface, very easy to use, firendly, it has sense and it is intuitive. Very good for new brands and companies with needs on online customer service. I definitely recommend go to try the free version and not stay in the landbot.io homepage.
Cons
The only thing i really don't like is: chatbot is only availabe on english, I can not recommend chatbot to some of my clients because they don not speaks english at all.
Reasons for choosing Landbot
Experiment. And it landbot is working better than I thought.
Eyal
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
December 2021
Super professional & friendly chatbot platform with an amzing support team!
Pros
Beside the fact I have been using few similar softwares and Landbot is my favorite for almost 3 years, I want specifically mention the support team. When I have a question, big or small, I know Landbot's team is there to answer me quickly and with the most professional way. Also, I am amazed how many new great features they keep develope every single month. Highly recommended
Cons
A cheaper and easier set for WhatsApp bot
Reasons for switching to Landbot
I saw a friend using this platform and I liked it immediately
Anonymous
Company size: 2-10 employees
Time used: More than 2 years
Review Source: Capterra
December 2021
Great chatbot builder to make anything!
Pros
Chatbot builder, easy to use and the integrations
Cons
Native multi language support (can be done with code)

Filip
Verified reviewer
Company size: 2-10 employees
Industry: E-Learning
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
Best chat-bot creation software
Landbot is a great and easy to use chat-bot creator for beginners and also offers all the features a pro might need
Pros
I strongly believe that the team at landbot.io is doing a great job, the software is easy to use, all our team members are capable of using it, and the best part is they offer all those power-ups and integrations
Cons
We used it to create really complicated bots, with a lot of conditional logic and at a certain point, it takes longer for the chat-bot to save. But the user sees no difference, so I guess the software is great also for highly complicated bots
Reasons for choosing Landbot
It's the most complete solution, easy to use, quality for the price is incredible and we will continue using it, we feel part of the Landbot.io family and are happy to grow with them

Yann
Verified reviewer
Company size: 1 employee
Industry: Online Media
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2021
Building and leveraging bots has never been easier!
Pros
The one thing that has really impressed me about Landbot is how intuitive its Drag-and-Drop workspace is. No need to have an engineering degree nor to be a programming wizard...you can select the first element of your bot, customize it and then connect it to the second element you'll choose and edit – and so on. Landbot's focus on a visual workspace is very valuable because it allows users to see, at a glance, each step and all the different options you are building for your bot.
Cons
Landbot may seem quite easy to use at first but things can get quite tricky if you want to develop an advanced or complex bot. I think that breaking up the bot into sections or parts, and having the ability to select which one to make visible in the workspace would simplify things, in the sense that would make it easier to zoom in to a particular aspect of the bot, and then zoom out to look at the bot in its entirety.
Joe
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2019
Horrible customer service
Decent product, horrible support.
Pros
The overall functionality of the bot is great for basic use.
Cons
They advertise additional functionality like the ability to add custom tracking code for Facebook and Google Ads. However, these features do not function properly and when you request support, they are absolutely useless. Firstly, I submitted a ticket to support asking for assistance with custom tracking code, they responded immediately saying that they were working on the issue. Two weeks later I didn't hear back so I reached out again only to find out that the ticket was in the wrong queue. After they finally responded, we go back and forth over the course of another 10 days, I spoke with at least 5 different people and no one was able to resolve my issue. When I finally made some progress with one rep my issue was escalated to, I was then re-routed back to the original rep who had no idea. Very frustrating to say the least. They definitely have an issue with their support staff. If you check out their Facebook reviews, I am not the only one experiencing issues. After I left a Facebook review, one of the founders reached out to me asking for additional details, once I responded to him, it initiated a chatbot that started trying to route me to support. Very bad customer experience. I DO NOT RECOMMEND THIS SERVICE WHATSOEVER!!
Reasons for switching to Landbot
Because their support was absolutely useless!
Anonymous
Company size: 11-50 employees
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
First impression
Overall, this app is very good, however, we do not use the paid service, it is because we still cannot get one email from visitor by this app, maybe this is our problem, we do not know how to capture visitor email. So, if the app can give us suggestions, e.g. by weekly report, monthly report, how to improve our conversion rate, etc. then if we can really obtain email address / contact information from potential customers, then we will use the paid service. thanks.
Pros
Easy to use, user-friendly user interface, with preset template, also can use visualized flow chart structure, step by step to finish settings. With precise statistics on each stage.
Cons
conversion rate is low, if system can provide suggestions to us by machine learning (big data analysis) or by human consultant , then this app will be perfect!

Response from Landbot
Hello there! Thanks for your review! Good to see you find the stats and our user-friendly interface easy to use - in regards to conversion rates and getting more of your chatbot you can always take a look at our Knowledge Base here (https://landbot.helpdocs.io/) where we try to share as much as we can in order to make it easier for everyone to make the most of their bots. We'd suggest for you to create and test different bots and see which ones are better accepted by your visitors and which of those are converting better when it comes to generating leads and gathering customer emails. You can customise them all any way you want to make them more appealing, this way your web visitors will probably interact more with it - hopefully that'll bring in more leads for your business. The Landbot Team
Replied May 2019
Anonymous
Company size: 1,001-5,000 employees
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
Used Landbot as an internal chatbot
Landbot was a very quick and easy solution to getting users on our intranet better guidance to other resources and answering their questions without requiring a human component.
Pros
The ease to set up and implement was definitely the highlight. Being able to set up a decision tree in the app, copy the html into a webpage, and have it work seamlessly was great!
Cons
After I set up my large decision tree, if I wanted to make a small tweak across many items on it, there was no way to as it was all no-code. I think going forward they're resolving this with blocks, but it was essentially a trade-off for the simplicity.
Reasons for choosing Landbot
Price, ease to set up
Stergios
Company size: 2-10 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
December 2021
One of the best tools for prototyping and building conversational software
Superb product. The customer support team is also great and replies really fast.
Pros
Usability, large variety of conversational designs, customizable bot frontend, zapier integration, dialogflow integration, REST APIs, very good documentation, and great community.
Cons
Ability to import/export your bot design using a structured/transferable format - e.g., a .json file (they are probably already working on it)
Gianclaudio
Company size: 201-500 employees
Industry: Financial Services
Time used: More than 2 years
Review Source: Capterra
December 2021
Adelantos
I have been able to sole customer issues without them having to call the call center. This helps balance the load .
Pros
everything, I did a lot of research and overall this software is the most complete I've seen. Easy to use, excellente pricing, support , and more.
Cons
Probably I'd like more integrations and easier for other apps like zendesk type apps for example.
Reasons for choosing Landbot
user friendly, cost, features.

Gary
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
Easy To Use Chat Bot Builder For Marketers
Great chatbot tool, using it on several websites. Just be sure you have a clear plan on how you will use it before you start building your chatbot.
Pros
If you are a marketer and not a developer, you may find chat bot building difficult. Landbot has a super easy to use UI that makes building chatbots easy and intuitive. They also have lots of templates to help get you started faster. I like the ability to desingn and brand each chat bot individually so I can use chat bots on different websites.
Cons
Not specific to this software but chatbots in general, it needs a lot of time and planning to create a chatbot that is customer friendly enough to not annoy your visitors. You need to be able to map out the conversations and responses in advanced to make sure customers do not hit any deadends.

Response from Landbot
Hey Gary! Many thanks for leaving us a review here. We do try to make it as easy as we can for you all to be able to build up your own chatbots based on your business needs and eventually we'll make it even easier for sure. Glad to hear you enjoy using it for a number of different website. Thanks again for your review! The Landbot Team
Replied May 2019

Sarah
Verified reviewer
Company size: 1 employee
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Landbot lets you be more creative than other bots!
I've built a few conversational bots and landbot is fun to use. You can produce great results quickly without any help. You can use landbot for so many things - you're really only limited by your imagination!
Pros
I love using Landbot! I used it to create a quirky response instead of the standard 404 error message, so any visitors can chat to the bot to find out where they'd like to go on my website instead. Landbot is easy to use so it's quick to set up. You can create professional looking results without the hassle that some other bot building involves. When you're done you simply embed to your site and don't have to do anything to maintain it.
Cons
There isn't anything I dislike about Landbot - it's simple to use, the dashboard is straightforward and you can get great results quickly!
Raphael
Company size: 51-200 employees
Industry: Higher Education
Time used: Less than 2 years
Review Source: Capterra
December 2021
Melhor solução no-coding para chatbots
Usamos para fazer a qualificação de leads e o Landbot ajudou muito na migração do atendimento telefônico (pouco usado) para o conversational marketing.
Pros
Uma interface amigável "drag-and-drop" com muitos recursos de personalização. A possibilidade de integrar com Google Planilhas para centralizar os textos do chatbot é incrível.
Cons
Não tenho nenhuma grande reclamação, só oferecer a possibilidade de excluir bricks não usados.
Will
Company size: 11-50 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2021
Excellent No-Code Chat Solution
Very positive, overall.
Pros
Really easy to get started with. Technical know-how not required. Intuitive builder UI. Attractive front end experience. Prompt and courteous customer service.
Cons
More advanced NLP capabilities would be nice.
Anonymous
Company size: 5,001-10,000 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
The easiest, best "bot" design platform out there!
I had heard about Landbot through Product Hunt years ago and had been looking for a way to use them. I had an opportunity to create an "interactive FAQ" for a program we were launching, so I used the Landbot chatbot to create this experience for our website visitors. As a "demo" for our Client, I spent one (late) night building the FAQ decision tree in the Landbot backend and doing basic design changes to reflect my Client's brand. This wasn't intended to be the final product, but when I walked my Client through the demo, she loved it so much, so just wanted to use the one I made, which we charged almost $8,500 for. This tool is fantastic!
Pros
The drag & drop backend, simple creative updates and integrations
Cons
Honestly... NOTHING so far! It's such a great tool for deploying chatbots quickly and easily - I designed and launched one completely on my own in one day!

Becky
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
Landbot is on the right track, but not there yet
I love the concept of a "stupid" chatbot in that it doesn't have any NLU or machine learning or AI built in. Those are quite complicated and would prevent a lot of people from giving chatbots a try. Landbot is more like a choose your own adventure novel where you as the author get to determine what users of your chatbot can do. There is no chat window where users can type anything they want to confuse your bot. They are offered only the options you provide, whether buttons or text entry boxes or things like that. And I am a firm believer in the use of chatbots in marketing. I believe they will take over many tasks where static webpages were used in the past. And Landbot is on the right track to support this shift.
Pros
Beyond the concept of their software, I like the admin where you build out the actual chat conversations. It's much easier to use than other chatbot systems I've used.
Cons
Their product is still new, so it lacks some functionality that I wanted. Also, you can only have one landbot per page on your website, so my use cases are much more limited than I want.

Response from Landbot
Hello Becky! Our product has improved a lot since last year actually :) It is key for us and our customers to have a tool which enables anyone to easily create and embed a chatbot for their business. We too believe we're on the right path! Many thanks for taking the time to leave a review here. The Landbot Team
Replied May 2019

Richard
Verified reviewer
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2020
A true canvas design chatbot!
A warmy and wonderful experience. Sure I'll be working with them for long time
Pros
There are so many things I like: Intregation with essentials channels, such as WhatsApp, Messenger and web embeed. You can integrate with others apps (SalesForce, Zapier, etc)
Cons
An app option where you can chat with your costumers
Reasons for choosing Landbot
Costs and app options
Mark
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2019
LandBot - An Alternative to AI
We've deployed it on a couple of clients sites and are still learning how to best use the tool to engage visitors and convert them into leads and customers
Pros
Landbot is very easy to use. Developing conversation using their workflow tools like bricks makes it simple to get started quick to deploy.
Cons
They don't have 24/7 support, time zones, I am in the Mid-US, No live chat support.
Reasons for switching to Landbot
Easier to use and faster to deploy
