All lemlist Reviews
1-25 of 376 Reviews
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Dave
Design, 2 - 10 employees
Used less than 2 years
OVERALL RATING:
4
Reviewed March 2022
Fantastic outreach tool with the power of personalized images
Brent
Verified reviewer
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Lemlist makes cold emailing into a personal and fluid experience
I have been able to save time on my cold email outreach because of the streamlined process that Lemlist offers. It does everything needed for cold emails, and doesn't try to be everything to everyone. Instead of finding a "jack of all trades" tool, Lemlist has been my "Master of cold email" tool.
PROSI love the simplicity. The "dashboard" is broken down into sections, and each section isn't littered with menus and filters. It's just organized easy from the beginning so the need for the extra complexities is eliminated. That doesn't mean Lemlist is basic in functionality. It just means they have thought it through so you don't have to "figure out" how to use it. The support has also been very responsive, and features have been added regularly since I have been using Lemlist. You can tell that Lemlist is a love for them, which is awesome. I love that you can personalize your emails, and they even let you personalize meme images to include. Though this isn't a feature I'll be using much, it's a great new way of interacting with certain types of contacts. And it adds some personality to cold emails, which are usually, well, pretty cold feeling. Ultimately, Lemlist simplifies and personalizes the cold email process, and doesn't bog you down with the process. It's the easiest cold email outreach tool I've seen, and while it doesn't have every feature in the book, it benefits from having the specifically targeted and streamlined features it does contain.
CONSI would like to see the ability to connect to an SMTP server instead of just Gmail, but with Gmail aliases, I can use any email I want. So I can get around it. But would love to see direct support for SMTP My only wish would be that I wish there were more options for sending followup drip emails. Right now, you can choose a time period to lapse between emails, and you can select whether to end a campaign if somebody clicks. But I would like the ability to send a different email if they click on a link, and a different email if they do nothing. So some branching would be good to see. Or only end a campaign if they click a specific link, or visit a specific page on my site, etc. But other than that, Lemlist does exactly what it is supposed to.
Dave
Design, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2019
Fantastic outreach tool with the power of personalized images
I picked Lemlist up via Lifetime deal site, and wasn’t expecting to use it much. I have been pleasantly surprised on how useful it is and how the product is developing.
PROSThe email outreach space is filled with half baked products, but Lemlist really stands out. They were the first that I know of to implement image templates that could be personalized at scale. A few other features that I really love about Lemlist: - Very active in sharing tips with their community. - Rapidly developing the platform and have added some impressive features including personalized landing pages. - Great collection of premade templates. - Zapier access - Calendly integration Highly recommend!
CONSNot much that I don’t like. Lemlist does its job and does it well. My main complaint is a lack of native integrations. I would to have a direct connection with my CRM. Right now Lemlist does offer Zapier access, but that can get expensive quickly.
Reason for choosing lemlist
The ability to include personalized images in my emails at scale / price.
Reasons for switching to lemlist
Better features & UI
Eli
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2023
Great outreach platform but lacks integrations
Real focus on deliverability and staying out of spam filters which is what you want from an outreach platform, but no integrations apart of salesforce and Hubspot which is very annoying. The reporting was not great and you couldn't build custom reports for your needs
PROSThe focus on deliverability and avoiding spam filters, lemwarm
CONSNo good integration with CRMs, we use Zoho CRM and we found it very hard that it did not have a native integration with it and that is the reason we stopped using it.
Vendor Response
Thank you for sharing your experience with lemwarm and lemlist, outlining both the positive aspects and areas of concern. We genuinely appreciate your feedback as it helps us identify areas for improvement. We're thrilled to hear that our focus on deliverability and avoiding spam filters has aligned with your outreach needs. Our commitment to ensuring your messages reach their intended recipients while maintaining high quality standards is at the core of what we do. Regarding integrations, we understand the importance of seamless CRM integration to streamline your workflow. We're constantly evaluating and expanding our integration offerings to cater to a wider range of CRM platforms, including Zoho CRM. While we currently support integrations with Salesforce and HubSpot, your feedback highlights the need for us to prioritize expanding our compatibility further. Additionally, we acknowledge your concerns about reporting and custom reports. We are dedicated to enhancing our reporting capabilities and providing you with more flexibility in tailoring reports to your specific requirements. Your insights are invaluable, and we will definitely share your feedback with our team. We're committed to continuously improving our offerings to provide a more comprehensive and user-friendly experience. Thank you again for taking the time to share your thoughts. Your feedback is an essential part of our journey to deliver the best possible solutions to our users. If you have any further suggestions or questions, please don't hesitate to reach out.
Replied August 2023
Royan
Outsourcing/Offshoring, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Customer service at it's finest
Lemlist is my go to cold email outreach software
PROSIt's simplicity to help you generate leads through cold email outreach
CONSThe inconvenience caused when lemwarm and lemlist was separated
Reasons for switching to lemlist
It was simplier and to be honest your design is fun
Ezekiel
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Lemlist Reviw
Lemlist has been a very effective and essential tool for our business
PROSIntegrating Lemlist and adding it to the list of tools we use help us warm our email inbox to run run various email marketing campaigns - we found it essential and helpful.
CONSLemist like other similar service providers comes at a relatively high cost especially as services are priced per user it doesn't take long for the total cost to add up and becomes quite an expensive tool to use.
Reason for choosing lemlist
Lemlist's cheaper $29 per month per user package provided an easier and more justifiable cost for us to start with.
Joris
Food & Beverages, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2020
Next level outreach!
There are so many outreach tools on the market, yet Lemlist is able to differentiate from all the other offers out there. They have built an amazing outreach product, and continue to deliver new exciting features week after week.
CONSSometimes adding the personalisation in pictures isn't the easiest for our team, but once you did it a few times you get the hang out of it.
Reason for choosing lemlist
The other ones allow me to send plain emails... there's no real differentiation, but Lemlist's offers way more, at a better pricing.
Chris
Telecommunications, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great platform, great support
The application is really central to our outbound efforts and has helped us run multiple campaigns to reach target audiences we've previously found difficult to connect with. But their real asset is the support and guidance, continuously providing ideas and ways to improve. This have been really valuable.
PROSApplication is really easy to use. Easy to personalise email messages and create follow ups to generate leads. Thery're continuously improving the platform and it's now easy to message linkedin contacts within each campaign. Data can imported directly from Linkedin or other sources and have features to ensure email addresses don't bounce.
CONSAfter an import, reviewing contacts can be time consuming especially in multi touch campaigns. I end up deleting emails deemed risky or undeliverable one by one as I haven't worked out how to filter them and skip a predefined batch.
Kiran
Design, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
User friendly and fulfil all requirements
Overall I am happy with the Lemlist and the best thing is their Lemwarm which makes my domain reputation high across my email campaign tenure.
PROSThe integration with CRM is easy. Importing contact from CRM is just one click away. It is very user-friendly. List and different accounts/email management are trouble-free. The support reply back within 15 minutes of the ticket being raised. The best thing is Lemwarm.
CONSThe newly changed Lemlist version is a bit difficult and has some bugs. But the Lemlist team keeps working on it.
Vendor Response
Thank you for sharing your experience with Lemlist! We're glad to hear our CRM integration and user-friendly features have been beneficial for you. We're committed to swift support, so it's great to know we've been responsive to your needs. We appreciate your patience with the updated Lemlist version. Our team is actively working on refining it and addressing any bugs. Your feedback is vital in helping us enhance our platform. Your support means a lot to us. We'll share your feedback with the team – it's motivating to know we're making a positive impact on your workflow. If you ever have more insights to share, we're here to listen.
Replied August 2023
Victor
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Awesome
Team support did a awesome job thanks for all
CONSnothing all is perfect for us thanks a lot to the team
Vendor Response
Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our team's support to be awesome. At lempire, we're dedicated to providing top-notch service, and it's always rewarding to know that our efforts have made a positive impact on your experience. Your feedback fuels our motivation to continue delivering excellence. If you ever have any more thoughts or suggestions in the future, please don't hesitate to reach out. We're here to ensure your journey with us remains exceptional. Thanks once again for choosing lempire, and we look forward to serving you with perfection in the future!
Replied September 2023
Pedro
Verified reviewer
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Best tool for Outbound Email
This is my main tool to send Outbound emails at scale. You can build powerful sequences combining Linkedin, emails and APIs (That you can send an SMS f.e).They are always improving the product and always building new features.Using the API really unblocks the next level of this and you can do cool stuff when you know someone clicked an email f.e.
CONSThe integration with Hubspot could be better. It's constantly disconnecting leads that we import for a campaign through a hubspot list
Mei
Internet, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Good for Email Marketing but Pricey
Have an average experience using Lemlist
PROSLemlist is an excellent email marketing tool due to its user-friendly interface. The option to review before sending is especially helpful for those who want to add a highly personalized touch to their message. Additionally, implementing and scaling dynamic media add-ins such as video thumbnails and images is effortless.
CONSAlthough the tool enables users to create a sequence and move contacts through an email flow, it lacks complex automation features. Consequently, constructing intricate flows that direct contacts to different lists and sequences based on their actions or inactions becomes slightly more challenging.
Reason for choosing lemlist
features and costs.
Reasons for switching to lemlist
Some features not present in Autoklose.
Vendor Response
Thanks for sharing your insights about lemlist! We're glad you appreciate our user-friendly interface and personalized touch options. We're constantly working on refining our platform. While we focus on simplicity, we understand that some users might require more intricate automation workflows. Your feedback helps us improve. Feel free to reach out to our support team directly if you have more suggestions in the future!
Replied August 2023
Divyajyoti
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Excellent customer support
Really good.
PROSProduct is very good and the features are fantastic. And customer support is like a cherry on a delicious cake. Customer support is quick and accurate.
CONSReport can be more elaborative and detailed one.
Vendor Response
Thank you for sharing your experience with us! We're thrilled you're enjoying our product and its fantastic features. Our team is dedicated to providing quick and accurate customer support, and we're delighted to be the cherry on top of your experience. We appreciate your suggestion for more detailed reports. Your feedback helps us improve. We're sharing your insights with our team to enhance our offerings further. Thanks again for your support. We're excited to continue delivering value and a great experience. If you have more thoughts in the future, feel free to reach out!
Replied August 2023
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2022
Good for a small subscriber list
I quite like the way it took only minutes to setup.
CONSIt's really not good in terms of delivery rate, I was shocked to see that most emails lan ded in spam and when I ran a campaign on same list in different tool, it worked fine.
Mateusz
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Great tool
It's a great tool for cold email campaigns. I really love the creative futures like personalized images in e-mails, that other software don't have.
CONSThe new UX is very confusing. I think they really need to improve that.
daniel
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
incredible experience
incredibleprofessionalpleasant
PROSvery simple to usethe site is very inviting costumer service was really on point, I had issues with a few things and they managed to help me figure it out in no time, Even things that are on the email provider's side they explained exactly what I need to explain to them in very simple terms and we were able to figure it out.
CONSfor me it was a bit complicated.. but im a monkey when it comes to these things so....
Vendor Response
Thank you for sharing your incredible experience with us! We're delighted that you found our platform easy to use and inviting. It's fantastic to hear that our customer service was able to assist you effectively, even with email provider-related challenges. Regarding the complexity you mentioned, we understand that technology can be daunting at times. We're continually working to simplify our offerings further. We truly appreciate your support and look forward to helping you with any future needs. Your positive feedback will definitely be shared with our team – they'll be thrilled to know they made a difference in your experience.
Replied August 2023
Ricardo
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Great online SAAS to help with my email outreach and prospecting
It does exactly what I need it to in making campaigns while prospecting and allowing me to track everything.
PROSI like how simple and easy it is to use and understand. I have picked it up fast and begun making many campaigns sending emails while it tracks everything and even gives me a history log on what happened such as when the specific recipient opened the email etc. The image templates are good as well as you can send images with the recipient's name in and mass send them while Lemlist changes the name on each of the images. Great customer support should you need them answered any questions I had quickly.
CONSTo be fair there is not really any Cons as it does what it says on the tin and more and is reliable and does everything I need it to do. If I had to be super picky I would say it just needs some borders around the sections to better separate the sections inside lemlist but this is not a big deal as once I'm using it I barely notice.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2022
not the nicest support
ive been having an issue where i think my ip is blocked on their side so i cant connect any email to their service anymore but they dont seem to know whats happening. weve been on the case for days with my domain name provider and lemlist and its been established that lemlist has an issue but none can do anything. i then ask for a refund but they keep refusing or ignore the request. their service support isnt always available either during their working hours and if youve been talking to someone, none will actually take on your c ase, they'll just tell you to wait for the one whom youve previously dealt with.
PROSthe tool is useful and user friendly it has nice functionalities but nothing can be done for you if your issue is IT related....
CONSthe customer support that doesnt seem to know much about issues the tool has and are relieved when they think the problem isnt theirs and kinda tell you to bog off
Reason for choosing lemlist
it seemed like a nice company with a nice team....
Volkan
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2019
Great tool for cold emailing and sequence emails
It's very simple to use. It has an easily understandable UI. You can add dynamic text to any images that give you an opportunity to use personalised images.
CONSYou have one unsubscribe list for all your campaigns. It would be nice to have unsubscribe list for every campaign besides the global one. If you use an automation tool and the tool adds a contact, you can't change the contact's email address. You have to delete the contact and add it manually.
Benjamin
Telecommunications, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Lemlist & Lemwarm - Email Marketing to Inboxes
From email warmup, personalized landing pages, to email campaigns - lemlist does these things they've built really well. If you're trying to scale email marketing from zero, start with their lemwarm for a few weeks and you'll be ready to go.
PROSlemlist is great for emailing. If you're trying to connect and speak with an audience who might know about your brand - this is one of the best options. Lemwarm also is one of the best tools to start with a new email address and be able to reach people's top inbox with personalized campaigns.
CONSSometimes support turnaround can take a few hours, but usually they are giving all the answers and suggestions on how to fix your problem. Also, the color update was a big change and really hard to get used to, trying to find where they put new items.
Rohin
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Limlist is super powerful saas application which can skyrocket our overall cold emailing & outreach
I have taken my SEO Outreach to complete new level and its so much helpful too. You can literally see what has clicked, auto follow up etc features are really powerful and interesting.
PROSPros include that we can drip feed emails, custom tags, reporting and specially tracking. This is so much powerful features every marketer want to get successful in their emailing marketing. Their Zapier integration has taken their platform to the next level now. SUPER POWERFUL STUFF i say. Lastly is the image personalization which can convert things really well.
CONSWell I want to see more features and a little better dashboard where I can add all my emails as like mailshake rather than login via particular email. I mean mailshake UI is little easy to understand in that case.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Perfect tool for sales!
I love the simplicity of the product. It's very useful and get a lot of response thanks to lemlist.
CONSI don't really really like the interface of the design we could have a better user interface and more tools.
Lisa
Consumer Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great platform
Allows me to work on campaigns, knowing it's warming my domains and improving the spam rate
CONSA bit awkward to initially get set up but only issue
Vendor Response
Thanks for sharing your thoughts! We're delighted to hear that lemwarm is adding value to your campaigns by improving domain warming and reducing spam rates. While we apologize for any initial setup challenges, we're constantly working to refine the process and enhance your experience. Your feedback is valuable and will be shared with the team. If you ever need assistance, feel free to reach out. Keep up the great work with lemwarm!
Replied August 2023
Santosh
Verified reviewer
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Great for sending customised bulk emails, prospecting and engaging existing contacts
I really like the customisation that's built in. I chose Lemlist for our sales team to be able to send bulk prospecting emails and that's resulted in a massive increase in replies. What I really like most about Lemlist is the feature that checks the validity of email addresses which is missing in most other tools - and this is extremely crucial when prospecting.
CONS- The main downside is a missing integration with Zapier. I see Lemlist as a powerful tool in a growth hacking briefcase and with a missing Zapier integration, this disables our team from doing stuff like like contact form via Zapier to Lemlist. - Unable to export contacts. Nothing else.
Nate
Online Media, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2018
Some Great, Some Frustrating
This is really good for split testing emails. Once you get the hang of it and how the interface works, then it works really nicely, however the learning curve is kinda high. We are currently using to test out subject line conversions and offer responses.
CONSThis only works for closed lists - once you upload you list you can add to it, but not really edit it, which is kind of annoying. You also can't add attachments to the campaigns which somewhat limits how much we can test.