Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"Easy to use. Very adaptable to the needs we have in the organization."
"It is user friendly and easy to adapt to anyones way of working. That means that I save time and I get the job done!"
"Lime is very simple to use and you easily find what you looking for."
Cons
"Sometimes you get a feeling of too much expectation from the consultant at Lime. That they almost promise more than they deliver. But this is if we are really going to be picky with cons"
"At the time of purchase the history data was not available but now that's been fixed too."
"The e-mail integration could use some more work to make it easier to work inside LimeCRM instead of having Outlook opened on the side. "
Lime CRM Reviews
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February 2021
Rikard from Veteranpoolen Helsingborg
Company Size: 201-500 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Does it really well
Pros
Is a good and efficient system, simplifies and speeds up processes
Cons
Taskable, a bit slow sometimes, but no major problem
February 2021
Sara from Dicom Expense
Company Size: 51-200 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2021
Lime - Dicom Expense
This has helped us keep track of our prospects and customer in a way better way than previous solutions with excel sheets etc. Now we have one installed process which could be better on our end, but as CRM's go, we have everything we need with Lime.
Pros
Easy to use, integration was a bit tricky since we had a lot of customization done, but always satisfied with our salesperson, [SENSITIVE CONTENT HIDDEN]. I like the way it is configured and that the functionality is wide, a lot of tiles and you can configure it with personalized filters.
Cons
There could be more manuals/instructions - we find the statistics module a bit difficult and therefor are we not getting everything possible out of the application. Ideally, it would also be a full on cloud solution with the same functionalities as the on prem, but they are getting there.
Reasons for Choosing Lime CRM
The trust we felt with [SENSITIVE CONTENT HIDDEN] as our salesperson, really sealed the deal.
February 2021
Mattias from PRI Pensionsgaranti
Company Size: 51-200 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2021
Easy to adminster
Easy to administer and to use.Filters and views make it possible to see what you are most interested in. A big challenge is to get the user to register relevant data in the system.
Pros
The access to self-administer certain parts of the system. Change text and add / delete fields without having to hire a consultant. Make it fast to help the user customize the system.
Cons
Integrations with our own business systems partly due to the installation "on premise" instead of cloudsolutuion hosted by Lime. Desktop client functionality is not fully implemented in web client
Reasons for Choosing Lime CRM
Lundalogik's configuration process is well defined and indicates a lot of experience of customer adaptations, but also knowledge of Lime as a system and its possibilities. Support and management is also a strong factor where Lundalogik had by far the best offer.
February 2021
Thomas from Norsk Toppfotball
Company Size: 201-500 employees
Industry: Sports
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Great system with both CRM and FRM capasity within the same system
We use this system for the Leagues - Eliteserien and OBOS-ligaen as well as all clubs within these leagues. It is a great tool for aggregation all fan activites and touchpoints as well as making the marketing departements more professional.
Pros
The search function Ability to add tickets through integrations Easy to customize
Cons
Not all functions from the desktop version is in the webversion yet. Still have to use the desktop client in order to do some stuff.
Reasons for Choosing Lime CRM
Cost, functionality and the fact that they had a lot of already plugins towards the sports segment
February 2021
Sami from Sintrol Oy
Company Size: 51-200 employees
Industry: Paper & Forest Products
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2021
Very good value for money
Pros
LIME works very well straight out of the box and it's easy to use. Because of this people like it a lot and there is very little if any resistance from the users.
Cons
At the time of purchase the history data was not available but now that's been fixed too.
Reasons for Choosing Lime CRM
Because of better value for money and superior customer service.
Reasons for Switching to Lime CRM
Because we ended up in a situation where only two people used our old CRM and the change had to come.
February 2021
Toralfa from Surgical Science Sweden AB
Company Size: 51-200 employees
Industry: Medical Devices
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
February 2021
Lime CRM
We use Lime in many different ways in the company. But it gives us a complete picture of our products, customers, support and agreements since they all connect to each other. A good platform!
Pros
Lime is easy to use and very useful in making selections from the different tabs. Its great how all the different tabs (business areas) integrate with each other. Its easy to add functions/fields as a administrator.
Cons
The online version is not easy to access on the smartphones. Better if it was an app to download instead.
Reasons for Choosing Lime CRM
We got great information from the Lime sales person and they were willing to help with the implementation. It was necessary for us to be able to form the system after our business and Lime allows that.
Reasons for Switching to Lime CRM
We needed a better CRM system.
February 2021
Staffan from Infotiv Information & Design
Company Size: 201-500 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2021
Lime CRM as an adaptation
If and when everybody feels comfortable with working in Lime CRM then we can benefit from the system. We will have the transparecy and sharing of information. We can have customer plans that everybody are comitted to. We can have data as a support for decision making. We are not there yet, but I feel that we are getting there.
Pros
First of all, Lime CRM is easy to use. It is is easy to get started and it is easy to select level of mandatory fields. In our organisation we try to keep the mandatory fields to a minimum in order to make it easy to create items and work in Lime CRM. And the quick search is absoulutely marvellous.
Cons
It is 2021 and still keep it as a desktop application feels a bit obsolete. It should be in the cloud.
February 2021
Rebecca from Ung Företagsamhet
Company Size: 51-200 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2021
A daily help to make your work more effective
I realized that Lime CRM is the best way for me to keep track of all customers, when to follow up on certain matters, and knowing what actions been made to close a deal. CRM is a tool that benefits not only my daily work but also my customers as I can see what they have done with us in the past, what has worked well and so on.
Pros
Lime CRM is easy to use, simple to understand, has great features, and if anything doesn't work support is just a phone call away. It helps my everyday work as I can keep up with new customers, leads, tasks, and prospects. The integration with outlook and bizwiz makes emailing customers better. It's easy to get an overview as I can change views and selections. I can share works easily with co-workers.
Cons
When writing a post on several customers there is not an easy way to connect them all without making several posts. There's no grammar or spelling check which would be useful. In the drop-down lists, there should be an easier way to find my customers instead of the whole organisations' customers.
February 2021
Joni from Helsinki Group Oy
Company Size: 11-50 employees
Industry: Events Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
February 2021
Easy and flexible CRM
In overall we have been really satisfied to Lime. We didn't have CRM beforehand so this helped a lot to improve our sales (pipeline, sales, offers etc.), keep customer details in same place, target marketing to right segments and do invoicing through Lime.
Pros
Super flexible and able to modify our needs. Customer service has been great. Integration with Netvisor has been huge time saver for us.
Cons
Reporting tools and there's no integration between lead generators.
Reasons for Choosing Lime CRM
Better customer service and more flexible.
February 2021
OLGA from Euromedfin Oy
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
February 2021
Easy to use
Lime CRM solved the problem of saving information about clients, as well as setting and performing tasks for working with clients
Pros
Easy to learn and use. And for administrator is easy to make small changes
Cons
Customer support works sometimes slowly
Reasons for Choosing Lime CRM
Simple logic
February 2021
Shane from Hotel Birger Jarl
Company Size: 51-200 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
A happy Lime CRM user
Lime CRM makes it easier to follow up and renegotiate contracts. It also makes it easy to organize clients into marketing activities and/or event invites.
Pros
This product is very easy to learn and use. It's a great way to organize and list one's clients. I love the integration we've recently made with GetAccept, an easy and professional way of sending out contracts with e-signature.
Cons
I wish we could integrate Lime CRM with our hotel booking system Opera, so that we could get the clients' statistics (room nights) into each company profile card smoothly and easily.
Reasons for Switching to Lime CRM
Because we wanted something better equipped for organizing contracts, not just a client database.
February 2021
Marie from Venture Cup
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2021
Ease of use CRM system
I like that the new tab system allows me to find a lot of information about a specific person/company in a easy way. We are mostly using it for keeping track of possible leads and network possibilities we are slowly starting to realise the options for email integrations and what that can help us with.
Pros
I love that it is easy to use, that you can use it on any device and that it instantly merges with the other information on the plattform. Im looking forward to using the mail integration when we have set that up.
Cons
Im missing some of the features that are available on the desktop version (pc) that doesn't appear in the web based application. Such as possibility to export my previous events to a excel document.
February 2021
Peter from Seaflex AB
Company Size: 11-50 employees
Industry: Maritime
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
February 2021
Easy-to-use with customization options
Pros
The way you work with the system is familiar since it works with rows and columns and in many way reminds you of Microsoft Excel. You can customize a lot on your own without having to involve external consultants (e.g. adding/removing various types of input data fields, changing layout, etc.).
Cons
The e-mail integration could use some more work to make it easier to work inside LimeCRM instead of having Outlook opened on the side.
February 2021
Shayan from Qstar Energi
Company Size: 51-200 employees
Industry: Oil & Energy
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
February 2021
Lime CRM
Pros
Easy to use. Very adaptable to the needs we have in the organization.
Cons
Sometimes you get a feeling of too much expectation from the consultant at Lime. That they almost promise more than they deliver. But this is if we are really going to be picky with cons
Reasons for Choosing Lime CRM
Because it worked well in the other company where we also have Lime
Reasons for Switching to Lime CRM
Due to system limitations
February 2021
Magnus from TST Sweden AB
Company Size: 11-50 employees
Industry: Textiles
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2021
Very well thought through
We had fairly good order in our old system, but now it's great and getting better :-)
Pros
It is user friendly and easy to adapt to anyones way of working. That means that I save time and I get the job done!
Cons
I'm not sure that it is Lime CRM's fault, but two integrations with other systems didn't succeed. We came from Lime Easy and there we had one of the integrations. The other one we had big expectations for, but...
Reasons for Choosing Lime CRM
The integration between Lime CRM and Marketing, and our good experiences from our old L Easy.
Reasons for Switching to Lime CRM
Mostly because of Lime Marketing, but also for better handling of cuustomer data. (Easier to administrate all contacts.)
February 2021
PAtrik from BegnerAgenturer AB
Company Size: 11-50 employees
Industry: Mechanical or Industrial Engineering
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2021
Impressed!
Full control of all processes, from sales to service issues on machines and documentation! It is great!
Pros
The flexibility and that I'm after all this years still are surprised how well it supports our processes and could adapt to new needs!
Cons
That i cant run it at on Azure DB (Maybe solved now?)
Reasons for Switching to Lime CRM
Find a better system!
February 2021
Petra from HRF Förmedling
Company Size: 2-10 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
February 2021
LIme CRM great for keeping track of your customer relations
I find it easy to understand and to use
Pros
I like the way I can keep track of what has been done and said. Also the possibility to download documents that are connected to the customer or buyer.
Cons
I find the setup with possible choices to be a bit hard, but I think that the setup is made in cooperation with my employer. I would like to use the marketing tool and to be able to connect customers to more than one of our businesses for sale.
February 2021
Magnus from BAGA Water Technology AB
Company Size: 11-50 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
February 2021
LIME CRM review
Pros
Web interface is very easy to use. With a short admin exucation there are lot a local admin can customize without using LIME developers.
Cons
More integration out of the box with outlook /office365, admin webportal is old and outdated (InternetExplorer) High security risk
February 2021
Kimmo from Finnvacum OY AB
Company Size: 11-50 employees
Industry: Food Production
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2021
Finnvacum's first
After 2 years initial use we are getting there were our business should be . reinventing our bussines.
Pros
Re use of marketing material such as offers presentations has been made easy.
Cons
Somewhat clunky reports.
Reasons for Choosing Lime CRM
We had earlier experience from Easy Lime and when this was first purchase we wanted this to be easy and familiar step for our organisation.
February 2021
Milja from Machinery Oy
Company Size: 51-200 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
February 2021
Lime
Pros
Lime is very simple to use and you easily find what you looking for.
Cons
Background system Lisa is not working always as it should - it is not fully reliable.
February 2021
Marko from Wulff Oy
Company Size: 51-200 employees
Industry: Wholesale
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
February 2021
Easy to setup, eazy to customize and easy to use
I would highly recommend at least Lime as a first CRM system. It is very easy to implement, customize and use.
Pros
"Fastsearch" in excellent, you can find everything that is in system.
Cons
All the features can´t be used same way in internet version as table version can be used
February 2021
Tiia from Nor-Maali Oy
Company Size: 11-50 employees
Industry: Chemicals
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
February 2021
Review
very food customer service and good education for use
Pros
easy to change program the way we want, you can update software to match you company
Cons
integration was little bit difficult, but main reasons were depending on ERP system
November 2018
Tommaso from Nordic Star Aps
Company Size: 11-50 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
November 2018
Good and reliable CMR software
LIME can effectively help in managing relations with customers/suppliers, being an all-in-one, and easy-to-use solution. The most important things are having a clear logic and plan on how to enter things, so that you can do it effectively, and having expert data entry people.
Pros
Highly customizable, no need for any programming skills.
Cons
Can be a little difficult at first to enter into the software's logic.
May 2020
Tim from Get Lost Adventures
Company Size: 2-10 employees
Industry: Hospital & Health Care
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
May 2020
Not bad. Lots of potensional
Definitly a plus for smaller companies. Would recommend giving it a go.
Pros
It's super good and easy to use for your internal communication. It works on all phones, what makes it very handy.
Cons
Sometimes it is super slow and the servers are down. What can be an issue if you have important messages to send.