What are Lodgify users saying about the software?

Read what people like you have said about using Lodgify software through verified user reviews

User Review Highlights

4.33

343 Reviews

5
192
4
106
3
23
2
11
1
11
4.5

Ease-of-use

out of 5
4.5

Customer Support

out of 5
4.5

Value for money

out of 5
4

Functionality

out of 5

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User Profile

Deanna

Verified reviewer

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2018

A game changer for vacation rentals

Pros

Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The service rep researched other ways to accomplish the task and integrate into my site. She sent me detailed instructions and even links to assist me. Not many companies will take the time to do that! Finally, the workflow aspect of the reservation system is a huge time saver. It is so nice to be able to set up automatic payment reminders, send rental agreements and canned emails automatically! Gives me time to worry about running my business and expanding the website instead of doing all the manual processes associated with bookings.

Cons

Some of the widgets are a little restrictive. I have managed to work around most of them. My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.

Response from Lodgify

Hi Deanna, thank you for reviewing your Lodgify experience. We're happy to hear how quickly and easily you were able to get your website up and running. It's a very positive sign you are already achieving direct bookings on your website, we hope this continues to make up an even larger portion of your reservations this year! We're glad our agents were able to go above and beyond to help you find the solution to your query. We look forward to seeing you expand your website throughout 2018! Regarding the tentative booking on inquiries, we have recently updated our system and now, inside your policy settings, you can decide the quote expiry time. The default is one week, but you can change this to suit your properties. If the guest does not accept the quote within this time frame, your calendar will automatically be re-opened. For further details on this matter, please get in touch with your support agent. Have a great booking-filled year! The Lodgify Team

Replied January 2018

Lionel

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2021

Lodgify est facile d’utilisation

L’expérience globale est pour le moment très satisfaisante.

Pros

J’apprécie la facilité avec laquelle on peut créer son site web, paramétrer ses tarifs et synchroniser son calendrier avec les autres plateformes.

Cons

La difficulté de connexion avec Airbnb. Airbnb est sensé envoyer un mail de confirmation à l’utilisateur pour valider la connexion avec lodgify. Le problème a l’air de se situer du côté d’airbnb. Néanmoins il y a tout de même quelque chose à faire des 2 cotés pour simplifier la connexion entre les 2 plateformes. Si la plateforme offrait la possibilité de générer des factures client automatiquement (je parle des factures pour chaque voyageur ayant séjourné dans nos logements), ce logiciel deviendrait sûrement le leader du marché. Enfin, on devrait avoir la possibilité de créer plusieurs sites web surtout si le nombre de logements est important. Ce serait une évolution qui serait vraiment appréciée.

Reasons for choosing Lodgify

Pour sa simplicité d’utilisation et le fait qu’on puisse y créer son site web et qu’on puisse intégrer un processeur de paiement.

Reasons for switching to Lodgify

Beds24 est en anglais et son site n’est pas simple d’utilisation…

Response from Lodgify

Hi Lionel, thank you so much for sharing your opinion. We're delighted that you were able to create your website and set prices with ease. In regards to automating customer invoices, this actually something you can do with Lodgify. Our integration with Zapier allows you to automate invoices through Quickbooks or similar services. If you still have any doubts, please reach out to us at ashley@lodgify.info

Replied August 2021

Mark

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2021

Excellent product for holiday rentals

Excellent - love the product

Pros

This is a brilliant product to compile all of the relevant information, communications and booking requests in one place. Best thing that we ever did to help improve managing the property

Cons

Would like the calendar to show more details when looking at the monthly view

Reasons for choosing Lodgify

recommendation

Response from Lodgify

Hey Mark, Thanks for your kind feedback about our software! We love that you were able to compile all your reservation information and sync all your booking channels with ease. We also love that you're loving our product overall. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We'll continue to improve our product to maintain our position as the best solution out there for vacation rental owners. Thanks again for your kind words! Best wishes, The Lodgify Team

Replied October 2021

User Profile

Chris

Verified reviewer

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

February 2020

Terrible company

Initially (years ago) was good customer service/account managers. Now its possibly the worst company ive had to deal with. Completely arrogant, not interested and focused on profits not the product/experience. Ask for help and expect to be told that they will be increasing the price.. contact senior management and expect your emails to be read and ignored. Dont get sucked in... plenty of better alternatives! We switched our properties to Tokeet and it is allot cheaper, has more features and amazing customer support. I doubt Lodgify will survive long with their attitude towards their clients.

Pros

Reservation system is okay but does not help if they provide a terrible website that does not convert

Cons

Customer service is horrible! Greedy company only care about increasing their profits (years ago this was not the case) they seem to think and act like they are a large corporation now and dont need to help you.

Reasons for choosing Lodgify

It was a fair price and had good support (4 years ago)

Reasons for switching to Lodgify

Tokeet is a far superior product and offers a far superior support and allot cheaper! Its a no brainer to leave Lodgify and goto Tokeet.

Response from Lodgify

Hey Chris, we're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We set a high standard for ourselves, and we're sorry that your experience at Lodgify didn't quite match your expectations. We're currently experiencing a higher volume of requests than usual but I can assure you that we're doing our best to get back on track and will always respond between 24-48h. We'd like the opportunity to investigate your feedback further. Please reach out to me at your leisure so we can make it right: help@lodgify.com.

Replied February 2020

Liz

Company size: 1 employee

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Great!

It’s a good experience to deal with Lodgify, someone is always at the end of the phone which is something I know I need. My property is on booking.com also and in comparison booking.com are useless, no support whatsoever. I’m glad I made Lodgify my channel manager, makes life a lot easier.

Pros

I really like everything about using Lodgify. I must admit, I didn’t to start with as I’m not even remotely technologically minded. I didn’t even know what a widget was and I found trying to build a website all a bit confusing, but the customer service team guided me through the process and are there at the end of the phone every time I get a bit stuck when I want to make changes, so I feel very supported. I will definitely continue to use Lodgify while I run a BnB x

Cons

Right now I struggling to think of anything I don’t like about Lodgify.

Response from Lodgify

Hey Liz, thanks for your kind feedback about our software! We love that you were easily able to create your own website and navigate our software. We also love that you're loving our product overall. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words! Best wishes, The Lodgify Team

Replied September 2021

Frank

Company size: 1 employee

Industry: Recreational Facilities and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2021

Super Allround-Lösung zur Selbstvermarktung unseres Ferienhauses

Der Support hat mich bislang positiv überrascht. Dieser ist zwar an der Hotline nur auf Englisch aber dafür sehr ausdauernd und geduldig. Schriftliche Anfragen werden gerne auch in Deutsch beantwortet. Insgesamt bin ich bislang sehr zufrieden.

Pros

Lodgify umfasst (fast) alles, was ich mir für die Vermarktung gewünscht habe. Es vereint den Website-Baukasten, es administriert die Website-Domain, es bietet umfassende Möglichkeiten zur Verwaltung und Abrechnung von Ferienimmobilien. Ich selbst verwalte damit nur 1 Haus, allerdings lassen sich auch problemlos mehrere Immobilien anbinden. Super einfach ist auch das Erstellen mehrsprachiger Webseiten. Auch hier gibt es noch etwas Luft nach oben, indem man z.B. die Inhalte der Webseiten auch per Auswahl übersetzen ließe. Habe ich über die STandard-Objektseien hinaus eigene Webseiten entworfen, so muß ich diese derzeit mit einem externen Übersetzungsprogramm übersetzen und in der Zielsprache per drag & drop einfügen. Die Seitenstruktur wird aber in allen Sprachen übernommen und auch die Seitentitel werden automatisch übersetzt. Das Übersetzen im Programm geht bislang nur bei den Standard-Seiten, die die unmittelbare Objektverwaltung administrieren.

Cons

Insgesamt bin ich sehr zufrieden mit meiner Entscheidung für Lodgify! Ich sehe in wenigen Punkten Verbesserungsmöglichkeiten, z.B.: - die Seite zur Emailkommunikation mit den Gästen könnte übersichtlicher sein - ich würde mir wünschen, dass der Professional-Zugang schon die Gäste-App enthält. Ich bin mir noch unsicher, ob sich der Aufpreis für die Ultimate-Version für mich lohnt - die Kalender-Darstellung könnte farbiger oder prägnanter schwarz-weiß-grau sein, insgesamt ist Webseite "Verfügbarkeit" ausbaubar. So wäre es schick, wenn man gleich von dort ausgehend einen Zeitraum markieren und für eine Buchungsanfrage aussuchen könnte - die Cookie-Policy im Webseite-Baukasten bedürfte eines Updates, so daß man zwischen notwendigen Cookies und Komfort-Cookies wählen kann. Wishlist: - 360°-Rundgänge in Verbindung mit Grundrissen anwenderfreundlich als widget im Baukasten integrieren (ich weiß es gibt schon Möglichkeiten z.B. über google)

Reasons for choosing Lodgify

Der Preis ist höher als bei Smoobu aber die Funktionen sind einfach umfangreicher. Insbesondere der Webseiten-Baukasten hat wesentlich mehr Individualisierungsmöglichkeiten. Das gab den Ausschlag für meine Entscheidung.

Response from Lodgify

Hi Frank, thank you for taking the time to review your experience with Lodgify! We're so pleased to hear you had such an easy time building your website. We're also thrilled to know you are happy with our software and our Support team. We have shared your suggestions and wishes with the rest of the team and will continue to improve our product. Best wishes, The Lodgify Team

Replied February 2021

Zviad

Company size: 11-50 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2021

Lodgify Review

When I was searching for the software for our business, just like you are doing now, I did the same research and read some reviews here on this platform, and gave it a try, and to be honest, made the best decision by doing that. Because not only I got my self a great deal( subscribed for 50 properties) cost wise, at the same time I got the product that I am extremely happy about, very functional, and gives me all the tools my business needs. Within a month we had a bookable website, and channel management( airbnb, vrbo, expedia booking). It also gives you a feature of i-cal, where you can integrate your listings with the rest of the booking platforms. Wish they open USA support center for quicker replies.

Pros

For starters it comes with free bookable website, with all the basic functions in order to be able to run rentals and business overall is a great feature they provide. Easy and detailed instructions and very quick implementation process. Also the CRM, multi channel management, owner portal, integrated SEO options to name the few, are very helpful and essential and they provide that all plus much more.

Cons

We are within our 3rd month of working with this software and highly recommend to starters or anyone who runs properties on multiple channels. So far so good, and can't really find anything that I am not happy about, except for, our business is located in USA and dates are in Euro mode, but its manageable. Customer service is reachable only via email, and because of the time difference might take few hours for them to respond. They always do respond and fix everything and addressed all the issues we had so far. It is probably due to he fact that they do not have representation in USA which I recommend them to do. But has not been a huge factor for us at all.

Reasons for choosing Lodgify

Price, how fast it was integrated, free bookable website

Response from Lodgify

Hey Zviad, thanks for your kind feedback about our software and our team! We are so thrilled to hear that your business is already benefitting from our product. We have taken note of your suggestions. All the best, the Lodgify Team

Replied February 2021

Joel

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

August 2019

Jump into online hotel management operation with confidence using Lodgify

Lodgify is our first hotel management system and we are VERY satisfied by our choice. We quickly saw a big increase in direct booking and our custommers love it. As a new business, we decided to use Lodgify website functionalities. It is basic but powerful enough for small hotel or vacation rentals operators. It contains everything you need to bring your business into online booking world and quickly optimize your sales. Sync with Airbnb is very efficient. Thanks to the very responsive and skilled support team ! Unfortunately as our business continue to grows, lack of reporting functionalities will be more and more constraining and it could force our company to change in 2-3 years if no improovement happens on that side.

Pros

- For small operators, this software contains all you need for a first jump into online hotel management system. - Very good and responsive support team. Employees are skilled not puppets like. - Fair prices. No hack here ! - Good support in french for french speeking owner like I am. - Clean interface for both customers and administrators - Quick learning curve.

Cons

- Lack of professional reporting functionalities. They propose you to use Zapier automation without saying that It will cost you a Zapier suscription to use reporting and accounting functions with accuracy and proper booking updates when changes occurs. - No transparency over upcomming features and software version.

Reasons for choosing Lodgify

Some other OHMS contains a lot of extra fees and frustrating limitations. Lodgify is simple yet powerful. They gives a really worthy software. They dont want to cheat you like many US based web company today !

Tara

Company size: 1 employee

Industry: Leisure, Travel & Tourism

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Lodgify - the smart choice!

Pros

The best feature about this product is the seamless-ness between third party software and my own website. It has all the information from everywhere in the one place.

Cons

The feature that I think could be improved is the inter gratin options for third-party fees and charges. Example is with AirBnB, lodgify doesn’t allow you to select the for guest to pay the hosting fees, it automatically only allows for the fees to be incorporated into the rates. So my rates are higher so they include the AirBnB hosting fees. (14%!)

Reasons for choosing Lodgify

Because it hd everything in one place and is easy and convenient to use!

Response from Lodgify

Hi Tara, thank you for your feedback! We're so glad to hear you've had a great overall experience! We will also work on your suggestions to continue improving our product. Best wishes, the Lodgify Team

Replied February 2021

Sascha

Company size: 11-50 employees

Industry: Wine and Spirits

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

February 2021

Good, But...

Pros

i like the calendar setup, the room setup, the connectivity, the app that goes with the software, the audience capture, `

Cons

cant setup a proper reservation from our side Cant take Customers CC# numbers and add them to the booking. cant book multiple rooms at once too difficult to change room pricing

Reasons for choosing Lodgify

the initial conversation with the first person. not sure if i would do that again.

Reasons for switching to Lodgify

to capture customer email. to make my life easier to get rid of written bookings.

Response from Lodgify

Hi Sascha, thank you for taking the time to leave a review! We're thrilled to hear that you're enjoying our channel manager. Regarding the difficulties you are facing, you may reach us anytime at help@lodgify.com. Best, the Lodgify Team

Replied February 2021

Linda

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2020

Great for taking direct bookings and great integration with multiple channels and pricing software.

Have received quite a few direct bookings for which I charge more but still save the guests money since the AirBnB guest fee is very high.

Pros

• Website was really easy to set up to take direct bookings and allows customization. I set it up on my own and had it ready to go in just a couple of days. • Great blogs with tips on set up and other ways to improve your business. • Integration with Pricelabs, AirBnB, VRBO, and booking.com are great - Lodgify takes prices from pricelabs and moves those to VRBO since VRBO and pricelabs do not have integration • Payment processing is expensive but works well • New integrations and features happen quite often • Customer support is very responsive I first tried Tokeet, then Beds24 and then switched to Lodgify which has been much better.

Cons

• Software doesn't allow monthly automatic charging for guests who book for a few months at a time which is something AirBnB does so makes it hard to convert these types of guests to direct bookings. Contractors get paid monthly from their company so want to be able to pay monthly also so I need to manage these payments manually. • There is an ability to create canned messages but no way to schedule these to send automatically. There should be a way to send messages automatically when a booking is made, before and after check-in for example. I use SmartBnB for this now which works great for AirBnB and VRBO but doesn't help for direct bookings.

Reasons for choosing Lodgify

The key item I wanted was the ability to push pricing from pricelabs to VRBO which I knew Lodgify was working on when I bought it. This along with the ability to simply create a website was great.

Reasons for switching to Lodgify

I didn't like the way the software worked. I wanted something that was easy to set up, create billing and create a website.

Response from Lodgify

Hey Linda, Thanks for your kind feedback about our software and our team. We're so pleased that even after a year, your business still directly benefits from the regular updates we carry out. It's also great to hear you enjoy our free content! Thank you for remaining a loyal Lodgify user, we'll keep working hard to improve our software. Best wishes, The Lodgify Team

Replied April 2020

Roy

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

January 2020

Customer Service is not Proactive for Critical Issues

Generally positive, but the glitches we've encountered (e.g. lacking protection for "null" entries" are occasionally serious.

Pros

The software is well (though not fully) featured and meets most of our needs at a modest price. Generally, considering the price point the software meets our expectations and needs, though with the occasional glaring problem. The customer service is good for minor issues and correcting our (or Lodgify's) errors

Cons

NO PROACTIVE CUSTOMER SERVICE: The lack of a proactive customer service which reaches out to us to let us know of serious and/or critical issues. For example, we just discovered there is no means for potential guests to actually reserve any of our vacation rentals on our Lodgify website -- even though we have "Instant Booking" turned on AND have implemented their calendar search option for all properties. As a result we've received no reservations on Lodgify for the last two weeks -- highly unusual. When we contacted them here is their answer "Unfortunately, I have to confirm that this bug has been already identified and the relevant team is now working on a fix for it. Of course, we'll let you know once there's any news on this ..." Huh??!! They knew about it and did not inform their clients. NO TELEPHONE CUSTOMER SERVICE: Unlike many of their competitors we can only reach them by email. For the most part that is no problem -- Until there is a criticial issue. UNUSUALLY SHORT HOURS FOR CUSTOMER SERVCIE -- NO PUBLISHED HOURS

Reasons for switching to Lodgify

Maintaining our website in the increasingly technical and cloud environment was too much of a challenge for a small business

Response from Lodgify

Hey, we always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again.

Replied April 2020

Loretta

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

June 2019

Great app which has helped save time, streamline processes and heaps more...but...

Overall our experience has been very good. The support staff are very positive and know their stuff, so when the support is good, it is good. I have though had some challenging times trying to explain problems and in turn get the issue resolved. Lodgify shows a lot of promise and i look forward to seeing new innovations and improvements. Overall I still believe the user has to be quite computer literate and confident to have a go and set everything up.

Pros

Website templates offer a good range of choice, good functionality overall, payment setup is easy.

Cons

Having said the pros above, I am not sure it is particularly better than other vacation rental software out there. I did a bit of research and chose Lodgify which has so far been good. I am still hopeful for other functionality to come in including: Main big issue for us is the Channel Manager is not comprehensive enough. I have been waiting on HomeAway for over a year but no word on this one as yet. I have my fingers crossed as it is probably second biggest player in our market. There has been some consistent problems with connection to booking.com which hasn't been explained to me why and i probably dont need to know the exact reason, but i just want it to go smoother than it has of late. Delay in getting answers from support team due to time difference has been a problem. Cleaner management would be a great asset and I keep hoping this will come along as offered by other software. Reporting is quite limited. reports to owners would be handy as some other software has.The interface with Zapier to extract data is pretty basic. Owner setup for each property is a bit restrictive. I would like more flexibility as to what owners can or cannot do/see. Pretty annoying that new subscribers get discount incentives to join up but loyal current subscribers dont. Look after your current subscribers the same.

Kimberly

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2018

My experience with Lodgify has been positive overall. I get a lot of Bussiness choices from the site

Pros

The software has choices such as having a calendar that tells consumers if the dates are available they are interested in. This allows them to make their plans and arrange their trip around the availability of our vacation spot. It had templates to use to initially set the site up. It also has prices for extras you may supply at an extra fee like our boat or kayak service. There is a photo gallery that allows you to get the true picture of a thousand words before your perspective clients. You can add discounts and local attractions to let future guests know they will have a full vacation experience including all the bells and whistles. You can also add in discounts that can be automatically figured into their quote. Unlike other sites, it allows you to give your phone number so coustomers can deal directly with you. You have the opportunity to have coustomers book directly or contact you at an email address. This is also something that other sites do not allow until payment and fees have been collected by their company.

Cons

The main problem I have is that I am located in Texas. The company is there to walk me through any issues I have but there is a time change difference. This is better now with representation texting messages on the bottom of the screen in real time.

Response from Lodgify

Dear Kimberly, thanks so much for giving us five stars across the board! It's great to hear you get a lot of business and direct bookings from your website, and that you're pleased with the features and functions our software offers. We are currently working on expanding our customer support hours to serve even more clients in the US every day. Best wishes, the Lodgify Team

Replied May 2018

User Profile

Dominik

Verified reviewer

Company size: 501-1,000 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

January 2018

Lodgify was easy to integrate in our daily business processes and basically runs our business.

Pros

After 4 years of research we finally found Lodgify. (If not we would probably hired a Indian hacker team to create it) It provides nearly everything we need to run our apartment house in the digital world. After some time in customizing it to our needs, it works fine for our apartment house. Since we have swiched from Seekda/Kognitiv we have increased our sale with more than 300% through using the booking engine of Lodgify. An answer to that could be the user friendly and responsive 3 step process. But we dont use the website function of Lodgify (see Cons) It works perfectly with booking.com and runs without any problem so far . (not any single issue since 1 year) Lodgify extended our demo for free to get to know each detail of its software by heart before going live with our 6 Apartments on 4 channels. (booking, airbnb, homeaway, website) If you know your business processes, prices, cancellation policy and you have your pictures and descriptions ready, you can set up Lodgify as your PMS and channel manager within a day. (after you know the software) The credit card payment process via Stripe or Paypal are expensive but are working without any issue.

Cons

There is only a limited number of global OTAs provided in the channelmanager of Lodgify. Of course booking.com (Priceline) as the biggest player is on board, but we are missing Expedia second player on the market. Support is good but sometimes doesnt get your point what you are requesting. (maybe language issues) We requested a new channel which is probably the most important one in Austria (Feratel) and customer support and Feratel support told us in July that there are testing and providing the channel until the end of summer. Now it is 2018 and new people at Lodgify support tell us, that they never worked on a channel manager with Feratel! Very confusing and hard to argue all the time. It would be great to have some kind of WYSIWYG Editor to customize the Email communication with customers, since this is very hard to understand if your are not into HTML/PHP and working with variables. Bookings via Airbnb need sometimes more than 5 hours prior that they are blocked in the calendar. If someone else would book in the same period of time, you really have a problem. (never happend to us, but if?) We dont use the website cause there are some big SEO issues with image-titles etc. where the customer support did not understand the problem. So we prefer to have our own website and use the Lodgify booking engine just for the booking process itself. After saying all that little issues, where we hope Lodgify will optimize within the next years, we are very happy.

Response from Lodgify

Dear Dominik, thank you for your feedback about Lodgify. We're so happy our booking engine and channel manager are working well and very smoothly for your business of six rental apartments. Your suggestions have been fed back to the wider team to bear in mind for future improvements to our software. Thank you for your continued support of Lodgify. We're proud to be a part of your business' growth! All the best, the Lodgify Team

Replied May 2018

Ewoud & Morgaine

Company size: 1 employee

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2017

Besides the easy to use software & beautiful templates, young Lodgify is the right business partner

The professional looking website generates the right customer for us. And the easy to use software saves a lot time, doing stupid labor (administrating things). :))

Pros

Easy to use web building templates with a beautiful design which are the perfect base to create one own professional website. We always get good critics about the looks of our website of Villa d'Arnaud! Besides that the features in the booking system are easy to use and mostly adequate. The calender with het overall view is highly appreciated and now that you can easily click on the booking and acces the booking information, we love it even more. With the auto mails and easy adding bookings to the system, we save ourselves a lot of time. To create a offer or a bill is very easy. The CCV files with all booking information comes in handy for bookkeeping. And what we value is the customer support. They always respond quickly and we noticed that they're open to suggestions for improvement of certain features. Apart from the software a openminded, young, dynamic organisation, that values the relations with their customers and always try to improve their services and product, is the right partner for us. This is exactly how we operate and like our partners to operate. And that's exactly what it feels like: that we're partners. Please never loose that Lodgify team: that's what distinguishes you from the rest. We carefully choose you around 5 years ago and we never regretted our choice. If you ever want to brainstorm about new features or want to test things, we gladly would help you. It's in this perspective that we wrote down 5 points of improvement. ;)

Cons

We have got some tips for you guys: 1. Please don't give us so many language possibilities for the automatic emails. Every time a obscure language is added I have to replace your suggested text with ours. And because there are so many different type of emails, one extra language costs me at least 2 hours of boring labor. Or at least give us the opportunity to choose in which languages people can get a response by email. 2. Please add the possibility of a secured environment for guests to leave their credit card information including CVC code, so that we can debit the card for payments. For us this would be the real step forward! 3. Ad a column to the CVC files with the payment method (comes in very handy with bookkeeping). 4. When marking a booking as payed, instead of adding the payment manualy, at the moment it's not possible to add the payment method. I solve the problem by adding a note. But when downloading the CVC-file a have to add the payment method manualy. It takes a lot of work, which can be solved by adding the column Payment Method in the options for the CVC-file in combination with the possibility of adding the payment method as an option, when marking the booking as payed. 5. Can there be a rainbow flag icon added, so that we can easily show on the homepage that we're gay friendly? This weekend we're gonna try for the second time to ad one ourselves. Fingers crossed that we will succeed this time. ;))

Response from Lodgify

Hi Ewoud & Morgaine, thank you so much for leaving your feedback about Lodgify. We're thrilled to hear how pleased you are with your website, the functions of the software and our support team. It's great to see how your business has grown since the early days of Lodgify, and we thank you for remaining loyal to our service. Your suggestions have been fed back to the team for future improvements to our product. Please don't hesitate to get in touch with your support agent should anything else come to mind. We really value insight from individuals like yourselves as it truly is the best way we can make sure we're rolling out the right features to suit our customers. If you still haven't managed to add the rainbow flag icon to your homepage, please let your support agent know and they will assist you further! Wishing you a fantastic start to the 2018 season. Kind regards, The Lodgify Team

Replied January 2018

Rebecca

Company size: 10,000+ employees

Industry: Airlines/Aviation

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2017

Blue Moon Cottage Vacation Rental Website

I have had a wonderful experience with Lodgify. The template choice was great and I selected an awesome template that is very fitting for my Vacation Rental Home. I enjoyed building the site from the template and the periodic tweaks and updates I am able to do myself. I have had few issues or roadblocks, but every time I have had a question or needed assistance a Lodgify Rep has replied within 24 hours (depending on time change between their/your location and mine in the US). I get lots of compliments on my website and my husband and I are very grateful for Lodgify for the experience and assisting us on our website for our Maine, USA Vacation Home website. Rebecca & Harold Whitson bluemooncottagebbh.com

Pros

Lovely user friendly Template Choice; Great Reservation System; Ability to adjust, update and alter site appearance and content on my own

Cons

The only issue I had was with the subheadings which we choose to appear on the home page for easy view/access to our "less than computer savvy" users who are not familiar with the drop down icon. Every time the program was updated, the view returned to the drop down bar icon. (We received a few complaints that users could not find how to access info)! We understood program design was altered to accommodate use of phones, tablets and small devices. However, after voicing my concern, our site was adjusted, file noted and now viewers can see the sub-headings on laptops and desktop computers and the drop down icon on small devices. We are very happy with the Tech support and assistance in resolving this one small issue.

Response from Lodgify

Hi Rebecca & Harold, Thanks for sharing your feedback with us. We're so pleased you are happy with the experience you have had using Lodgify to build your professional website. We're also thrilled that our technical support team have been able to help you make customizations to have the finished website exactly to your liking. We're glad to have been able to answer all your questions and doubts in a timely manner. Thanks for being loyal to Lodgify and recommending us to others! All the best, The Lodgify Team

Replied July 2017

Dan

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2017

Exactly what we were looking for!

We were shopping around for different rental software systems and stumbled upon Lodgify as a suggested option. Their free trial allowed us to have an insight into the actual services provided and a hands on experience. Their constant updating and upgrading of the system, along with the superb customer support, reassured me that I made the correct decision. Lodgify have gone far beyond my expectations when we first signed up and have made the starting up process for our holiday rental business unimaginably simpler. I would highly recommend Lodgify to anyone who is looking for an easy-to-use system which also allows you to easily host a website and efficiently accept online payments/bookings... Especially if they're working with websites like Stayz, AirBnB, TripAdvisor etc. Pleasure to be using you guys, Dan

Pros

The efficient booking system, ease of use, customer service

Cons

The lack of system functionality for cleaners to view/access guest information & calendar (see advice).

Response from Lodgify

Hi Dan, thank you for taking the time to review your experience with Lodgify. We're so pleased you finally found the right solution and had such a smooth process building your website. We're also delighted to hear we have exceeded your expectations and have helped you to simplify your business processes. Regarding your cleaning schedule query, we recently released an integration with Zapier, which allows you to connect your Lodgify account to external apps. That means it is now possible to set up an action that (for example) will send a message to your cleaners whenever you receive a booking (among other "Zaps"!). If you need any help setting up Zapier + Lodgify, don't hesitate to get in touch with your support agent. Best wishes, The Lodgify Team

Replied July 2017

Sébastien

Company size: 1 employee

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

June 2020

Lodgify au quotidien

La mise en place et l'utilisation de Lodgify sont plutôt simples pour des personnes maîtrisant correctement l'outil informatique. C'est un peu plus compliqué pour des non initiés mais c'est tout à fait réalisable, il suffit de prendre son temps et le support est vraiment réactif et sympathique. Lodgfy est un très bon produit très complet pour gérer une activité de location.

Pros

L'outil est très complet : du site web à la gestion des réservations en passant par les paiements, les notifications clients, le channel manager, il permet de gérer mon activité de A à Z. Nous avons un établissement avec 3 chambres et l'outil est vraiment efficace pour la gestion quotidienne de notre entreprise. Il est très performant et dispose d'un très bon rapport qualité/prix.

Cons

Le point à améliorer concerne les rapports : on peut extraire des rapports sous excel, mais il serait vraiment utile de pouvoir afficher, filtrer et trier les données directement dans Lodgify. On a besoin de pouvoir analyser nos ventes, savoir combien de clients ont réservés à travers booking, combien sont restés plus d'une nuit, quel est le prix moyen des nuitées vendues, ... C'est pour moi le gros manque qui sera certainement comblé dans un futur proche.

Reasons for choosing Lodgify

Smoobu Guesty Bookingsync

Reasons for switching to Lodgify

J'ai fait une étude sur 3 ou 4 produits différents avant de faire mon choix.

Response from Lodgify

Bonjour, merci d'avoir pris le temps de passer en revue votre experience avec Lodgify. Nous apprecions vos commentaires et sommes heureux d'apprendre que vous avez eu globalement une bonne experience! Meilleurs voeux, L'equipe Lodgify

Replied June 2020

Guillermo

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

October 2020

Very good software compared with others!

Overall it is a good software for what they charged. There are other software with more features but they killed you in regards of pricing. Lodgify it is very good for the price and it works , something important because there are many other softwares that are a disaster like Ciirus for example.

Pros

Everything it is synchronized with main channels ( airbnb, booking, expedia , homeaway) . It is very easy to use it , the app works very good too and the implementation was easy

Cons

It has a few errors, especially once you make an accounting statement . Then the notifications you can synchronized it but you don’t receive what the system it is sending to the clients . You can’t move reservations from one apartment to the other one.

Reasons for switching to Lodgify

Ciirus promised Booking.com connectivity since 2017 , once we signed up they said it was going to take only 2 months maximum. We are in almost 2021 and they still don’t have direct connectivity . They are completely liars and as their system it is a disaster we have lost thousand of dollars for double bookings and pricing problems

Response from Lodgify

Hey Guillermo, thanks for your kind feedback about our software! We love that you were easily able to sync all your booking channels. We also love that you're enjoying our product overall. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We'll continue to improve our product to maintain our position as the best solution out there for vacation rental owners. All the best, the Lodgify Team

Replied October 2020

Peter

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Exceptional Value for Money

I worked with software providers for years in my Corporate life (pre-entrepreneur) and it can be difficult to separate the struggles of day-to-day troubleshooting, with the lifetime value a software provider brings to the table. Of course there are issues with the Lodgify software and sometimes it can feel frustrating when they aren't resolved immediately. That said, when looking back at our 3 year relationship with Lodgify, it's impossible to deny that Lodgify as brought INCREDIBLE value to our business. Most importantly, their Customer Support REALLY REALLY cares about finding genuine solutions that make managing our business just a little bit easier.

Pros

Exceptional Feature Set for the Money Exceptional Customer Support Website Design is Simple and Intuitive Channel Management and Integration with Dynamic Pricing Works Well

Cons

Any software will have bugs and require fixes. Wouldn't consider anything a "CON" though

Reasons for choosing Lodgify

Balance between feature set and value

Response from Lodgify

Hey Peter, Thanks for your kind feedback about our software and our team. We're so pleased that even after over three years, your business still directly benefits from the regular updates we carry out. It's great to hear you enjoy our website design, channel management and other tools. Thank you for remaining a loyal Lodgify user, we'll keep working hard to maintain our position as the best solution out there for vacation rental owners. Best wishes, The Lodgify Team

Replied September 2021

Rebecca

Company size: 1 employee

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2017

Great Website and booking software solution for a property owner or manager

The Lodgify websites are very easy to build and maintain with no technical expertise required. I am also very happy with the service and support. I chose lodgify as they have a flat rate without commissions. I also like the integration with other booking engines and OTA's. This has really simplified the booking process. Over the last year I have taken on a few more properties and they each have their own lodgify website too...but it is all centrally managed by me. I am pleased to say have seem improvements made over the 12 months I have been using Lodgify so it feels like the company is doing well and will continue to grow and improve which is vital in this industry. My biggest comment is that I find the software very intuitive and simple. I look forward to further features to help manage more properties.

Pros

Intuitive, simple to use. Excellent websites that are mobile friendly and guests find easy to book my houses on.

Cons

I can only see 5 houses at a time...I wish I could see them all by default.

Response from Lodgify

Dear Rebecca, Thanks for your kind feedback about Lodgify. We're so pleased that you have found our software intuitive and simple to use, plus it's great to hear you are happy with the regular updates and improvements we carry out. It's great that Lodgify and our OTA integrations have helped simplify the booking process for your business. Thank you for being a loyal Lodgify user! We'll keep working hard to be the best solution out there for owners and managers. Warm regards, The Lodgify Team

Replied July 2017

Dustin

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2017

Great Experience, Happy we found this company

For the price, there isn't a better online lodging platform. Most platforms similar to lodgify cost up to thousands per year after they take a commission for the sales that I generate. Lodgify's low monthly cost is perfect for business that want an easy to use, customer friendly experience without gimmicks.

Pros

Easy to customize website that fits my customer's needs. The calendar feature has a great interface.

Cons

Company will roll out an update and I feel in the dark for a while until I figure out how it works. I don't like the "create booking with quote" feature. I wish I could just create a booking and select what emails to send to my customer through a drop-down box or something similar. Probably 75% of my bookings are over the phone so the only emails I need to send are receipts and the automated 3 days before arrival email. I want to dismiss the "Guest Agrees" email while still creating a quote.

Response from Lodgify

Hi Dustin, thank you so much for taking the time to leave feedback about your experience with Lodgify. We're pleased to hear you're happy with the value for money and that your website has been easy to customize for your guests. We're always working on updates and whenever there is a release, we try our best to provide users with manuals via our Knowledge Base. If there is anything that remains unclear about any previous update, please kindly get in touch with your support agent and they will be more than happy to resolve any doubts. Thanks for being a loyal Lodgify user! Best wishes, The Lodgify Team

Replied July 2017

Rita

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2018

Great software to start up your own hotel hosting site and to integrate with all channels

It’s perfect platform to get you started with own website for property hosting. Calendar integrates well with most channels. Great customer support. They help you all the way with set up, functionality and use. Great value.

Pros

Easy of use. Total control of all features. Free 2 way calendar integration with AirBnB, out calendar integration with all other channels and complete rate/availability integration with booking.com. Credit Card integration and easy payment processing. The customer support is exceptional. They work Europe time zone, great response and very knowledgeable resources.

Cons

Some functionality is missing like inherent availability of entire place with multiple units calendars. Ability to allow ad on services during the reservation. The reviews and stars do not impact google search and do not show on google search. Managing security deposits.

Response from Lodgify

Hi Rita, thank you for your review of Lodgify. We're so excited to hear your great feedback about the experience so far building your site and connecting with all the main channels you list on. Your feedback regarding missing features and points to improve on has been passed on to the appropriate team. Thanks again for being a loyal Lodgify user! Best wishes, The Lodgify Team

Replied December 2018

Mihaela Anca

Company size: 1 employee

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

I am very pleased working with Lodgify.

I am using Lodgify software for almost two years, and I have to say that I am extremely pleased working with them. Since the beginning, while having a trial version, they won me over with their courteous, polite, professional, wonderful customer service. I ended up signing in, and so far, I have not looking back, and no reasons to not be a happy customer. I would anytime recommend Lodgify to anyone looking for a reliable, professional, visionary company, with an excellent team of smart, polite, dedicated and enthusiastic staff.

Pros

I like the progressiveness of the software, the fact that it is improving continuously. I like it because it is user friendly, explanations and instructions are clear and easy to understand and follow. I like the extensive Knowledge base, and the opportunity to learn as much we want to. I like the willingness the company has to implement new ideas into the software.

Cons

I don't have anything that it is worth noted in this regard.

Response from Lodgify

Hi Mihaela Anca, thanks for your review of Lodgify. It's great to hear yours has been a strongly positive experience even from those very first days during your free trial. We're over the moon that you would recommend Lodgify to anyone looking for vacation rental software, and we'd like to thank you for your kind words about our Customer Success team. We're happy to have you on board and we look forward to seeing your business grow even more! Kind regards, the Lodgify Team

Replied July 2019

Showing 1 - 25 of 343 reviews
Lodgify

Lodgify

4.33/5 out of 343 reviews