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> Reviews of Mailchimp. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mailchimp is a good fit for you!

Source: https://www.softwareadvice.com/crm/mailchimp-profile/reviews

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Mailchimp Reviews

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[Overview](https://www.softwareadvice.com/crm/mailchimp-profile/)

Reviews

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# Mailchimp Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(10,336)

4

(5,811)

3

(1,217)

2

(185)

1

(95)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.2

Value for money

4.4

Functionality

4.4

* * *

### Pros

"The ability to send emails that I can uniquely design to a list of people, the ease and user-friendly interface of Mailchimp admin, and the ability to track individuals' interactions with the email (opening, clicking links, etc.)"

"The platform offers extensive customization options, allowing users to tailor emails, branding, and automation workflows to fit their organization’s needs without requiring advanced technical skills."

"Its customization capabilities, automation features, and intuitive dashboard make it an excellent choice for businesses of all sizes looking to improve their email marketing efforts. Despite some limitations with response exports, I would recommend Mailchimp to organizations seeking an effective and easy-to-manage email marketing platform."

### Cons

"The biggest challenge I've encountered is exporting survey or campaign response data. When multiple responses are collected, the export format can be difficult to work with and doesn't always make it easy to associate responses with individual respondents."

"We paid for a service that did not perform reliably, spent days trying to troubleshoot it, were unable to get timely or effective technical support, were denied meaningful cancellation/refund help, and lost valuable time on a promotion that depended on this feature working."

"Certain automation and customization options are limited on lower-tier plans, and the platform can occasionally feel restrictive compared to other email marketing tools."

* * *

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Mailchimp Reviews, Pros and Cons - 2026 Software Advice