All Ontraport Reviews
1-25 of 83 Reviews
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Andra
2 - 10 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed May 2021
Great for a marketing CRM
Mitch
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Ontraport is so powerful and flexible - almost to the point of overwhelm
The biggest benefit is that it allows us to intelligently segment our customers and have a true CRM where we can see what happened when and troubleshoot errors.
PROSYou can just do so much with this software. It's amazing to have the ability to use such a powerful tool where we can design helpful systems for all aspects of our business without ever having to pay or consult a developer. The new updates they have made to the software have been amazing, and I love how there is always a helpful support person just one click away if you ever get stuck.
CONSBecause the software can do so much and is so flexible, it can be a bit overwhelming and at times confusing because you end up doing things in a non-standard way which can lead to a messy account.
Vendor Response
Hi Mitch! There are so many possibilities within ONTRAPORT. A best practice is to think through each process and what reporting you would like before building. You can always share your build with the ONTRAPORT Facebook User Community to get feedback before launching. Our experts and power users usually do this to see if there are other ways to build more efficiently.
Replied June 2018
Brooke
E-Learning, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Very versatile
Ontraport is a great platform and they are making it better all the time.
PROSThe automations are great. You can create campaigns that automate a lot of tasks and triggers in a single campaign.
CONSIt doesn't connect with a lot of other r platforms. The tracking and dashboard isn't very good compared to Keap.
Reason for choosing Ontraport
Cheaper
Reasons for switching to Ontraport
Couldn't run multiple products
Vendor Response
Hi Brooke! We're consistently adding new integrations to the platform so keep an eye out. Thanks for the feedback!
Replied February 2023
Dario
Professional Training & Coaching, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2019
Tedious and complicated system with Bugs that cost a lot of Time & Money
So far not good, overall the Customer Support is great and they are very helpful and friendly, however on the other hand, when technical issues occur like the one I am going through, where the Automation does not work, it takes ages to figure it out and get it sorted. I am considering to leave ontraport if it is not fixed soon and they are not making it up to me for wasting my time by giving me at least 1 month for free, for all the inconvenience they caused due to their technical errors and lack of judgement to figure it out in the first place when I first mentioned it over 1 week ago.
PROSAt first it looked simple and the Dashboard with the navigation on the menu is okay to get used to it.
CONS1. The Automation isn't working, even when following all the steps and get support to double check that everything is in order, I have a landing page setup with the correct optin form and the campaign email messages are in order too, but it does not trigger the campaign when I optin with an email address. 2. The Page building tool is sometimes cluncky and freezes on you, so one has to go back and refresh the page, before you can proceed with setting up and building your Landing or Sale Pages. 3. Confusing structure on how to setup an automation, there are so many small steps in between that one has to consider that if you are not a technical genius you will need a Psychiatrist after having completed a setup, because of the stress you will go through getting there. 4. Expensive for what it does and not practical, very time consuming to get even the first campaign launched, 2 months passed and I have yet to experience the Benefits of using ontraport.
Reasons for switching to Ontraport
Wanted to have all in 1 system from crm, to landing pages to automation and video management.
Deanna
Management Consulting
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2015
Ontraport Makes Marketing and Selling Effective, Automated, & Easy
Ontraport makes marketing and selling in my business effective and easy. With great email deliverability I don't have to worry that my marketing messages aren't getting to my prospects and customers. The payment processing and affiliate systems allow me to accept payments for my services and products and have my partners share them with their communities so I can help more people get the solutions they need. But the best part is how automated everything can be with the sequences, tasks, and if/then rules. No matter what the event: a client signs up, a promotion runs, a prospect wants to talk to me about how I can help them, everything that needs to happen to deliver a quality experience them, happens and it's on autopilot. And on top of all of that the support team isn't knowledgable and fast when I have a question about how I could use the system better to accomplish my goals. I couldn't be happier about my experience with Ontraport and love sharing it as a resource with my clients.
CONSI don't have one complaint about the Ontraport system or the company. The staff are friendly and really care about the success of their customers. They are careful to roll out updates after thorough testing and creating new features that the community of users wants.
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2018
Good in theory, buggy overall
Not having to juggle between a bunch of other software.
PROSOntraport does a lot of things. For the small businesses that are just starting and not sure what they want, Ontraport is great.
CONSOntraport made me terrified of all-in-one solution packages. It does a lot of things... but nothing well. Every solution that it solves also has a huge "Yes, BUT..." Rising prices, followed by my inability to do what I need for it to do perfectly, has made me leave Ontraport. Like, being able to control permissions for wordpress pages is neat. But incredibly tedious to disable access when there's a lot of content. Subscriptions would be hard to manage if the customer had multiple products. Email campaigns were difficult to execute. Just a long laundry list of problems. If you're a small business that DOES know what you want, and the software to handle it -- I recommend that solution instead.
Vendor Response
Thank you for your honest review. We would love to hear more about what your needs are so that we can submit them as feature releases. While we continue to bring core functionalities businesses need under one roof, we appreciate getting feedback from our users so we can continue to grow alongside the market. Please submit to our support team at support@ontraport.com.
Replied June 2018
Sarah
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2017
Not bad, but in hindsight I would probably pick a different CRM for us
-The campaigns feature is really comprehensive and easy to use, once you understand it. There is a bit of a learning curve. -The Email template builder is a pretty nice plus - this was something we really wanted in a CRM, although it could use some work. -HTML editor for emails is available. -Custom fields, link tracking and automatic tagging can be set up, which is great.
CONS-Hardly any of their customer service reps seem to understand how the software works. After calling and emailing support multiple times to get help setting up our first campaign, I talked to only one person who was able to give us a comprehensive and complete solution that suited our needs. Other people would constantly refer us to someone else or straight up say they didn't know/didn't offer that kind of support. -Nothing you do is saved automatically. If you're used to software with autosave (which I was), you're going to be in for a world of hurt if you forget to save regularly. -The Email templates are too rigid for my liking. I wish you could do more with it. We also have issues sometimes when sending emails where two objects which are both centered will appear in different positions, and there isn't anything that can be done about it, and other little bugs like that. -There's no mobile preview for email templates. You have to scale the window down to the size of a mobile phone to get the idea.
Abel
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Ontraport Helps In My Business Growth
Ontraport is a "DO IT YOURSELF" platform that delivers essential and effective business features, like marketing automation, a powerful CRM system, outstanding email delivery, etc. It is my best email marketing campaign platform.
PROSOntraport Sales and its automation documents to clients are amazing. They have an effective customer support system and are always there to render any possible assistance whenever I experience any issue.
CONSThey don't have flexible mobile App features, to have the best experience with Ontraport, I recommend using their desktop version. It will be super cool if you could improve your email tracking for each individual user.
Vendor Response
Hello Abel. We appreciate your feedback as we always look to our customer reviews to see how we can best improve our platform. Mobile app is still in the works so stay tuned and thanks for the positive review. :)
Replied December 2020
Melissa
Verified reviewer
E-Learning, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Phenomenal software and customer support
This company and its software is incredible. I've worked with many softwares in the past and never run into customer service like this.
PROSWe are on our way to taking over the world using this software. It has opened up so many doors for us. Originally, we were looking for a software to create a "drip" email marketing campaign. After talking to ONTRAPORT customer service about all the features, we ended up completely migrating our CRM from another software. We even use it to create customized landing pages for our clients. We've done way more than we ever intended to do with ONTRAPORT. The customer service, training, and knowledge base are out of this world.
CONSThe only thing I find somewhat frustrating is the inability to do certain things. For example, when I'm creating a new email, I have certain limitations for what I can do to the text in an email or the formatting. There's usually a somewhat comparable workaround, and they add new features regularly, but it is a little annoying when you have a vision you can't completely bring to life immediately.
Vendor Response
Hi Melissa! Thanks for the raving review. We're so happy that our software and support team have helped you do more than you had imagined. That's what we like to hear.
Replied February 2019
Karen
Verified reviewer
Management Consulting, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2019
Not recommended
The customer support is really good. Very responsive and goes the extra mile.
CONSVery large learning curve. Many of the terms used are not the same as other similar programs. If you are a solo entrepreneur and want to do something as simple as send an email, you would have to learn the system. If you have a support team, they will have to become expert to use it effectively.
Vendor Response
Hi Karen. We understand that using unfamiliar software comes with a certain level of learning curve, that's why our support team is always ready to answer any questions you may have. If you haven't already, you should schedule a screenshare appointment with support using the app. The agent will be able to see exactly what is happening so they can adequately guide you. Shortly after the end of screenshare session, a video recording of the session is provided for download so you can refer to it later. This will help you learn as you go. You can also use the "?" in your account to view videos, usecases and step by step instructions.
Replied February 2019
Louis
Music, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Simply the best CRM I have ever used
Simply a great product. I have used and implemented multiple CRMs, from big names to smaller ones, but this really is the cream of the crop. Recommend highly.
PROSGreat customer support, super flexible tool, straightforward integration, not really much more you could ask for from a CRM.
CONSVisually it is not incredible, the UX takes a bit of time getting used to and the dashboard could do with some improvements and more features, but this is a small price to pay.
Vendor Response
Thanks for taking the time to give us your positive and constructive feedback, Louis! We'll pass on the message to our support team. :) As for the dashboard, we're always making improvements and it's a project we're actively working on, so stay tuned!
Replied May 2020
Barbara
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
A Solid CRM Choice
Overall it's a good product for what it offers and for the price. The customer service is also top notch.
PROSThe ability to customize the contacts page and the ability to create landing pages is what sold us.
CONSReally meant for product driven sales more than service driven like us. While the landing pages are a real plus the limitations to creating certain looks, etc. is also frustrating.
Reason for choosing Ontraport
Cost and features.
Reasons for switching to Ontraport
Cost, ease of use and added features such as the landing page option.
Vendor Response
Thanks for the feedback, Barbara! Most of our users actually are service providers as that's the audience the app works best for. We're sorry to hear you haven't had the best experience with the page builder and we encourage you to contact our support team to help resolve these issues. https://ontraport.com/support/
Replied May 2022
Beckie
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Best Tech Support EVER!!!
Between the tech button inside the software and the support in the private Facebook group all your questions get answered.
PROSWhen you get stuck, the tech support is right there to walk you through.
CONSYou can't tag an order bump to my knowledge.
Vendor Response
Happy to hear you you've had great experiences getting the support you need, Beckie! We're constantly finding new ways to improve the app so thank you for your feedback.
Replied May 2022
Riley
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Very professional support.
Most importantly, I'm not very good at using Ontraport. Therefore, the biggest pro for the software is the really exceptional customer service. It's very important that I can access an expert who can tell me exactly what's going wrong with my scripts and automations, because honestly it can get really confusing pretty quickly.
CONSSometimes I experience issues with usability on different browsers. For example, you can only edit postcards using Firefox, which isn't one of our standard browsers.
Vendor Response
Glad to hear you've had positive experiences with our support team, Riley. Thanks for sharing!
Replied February 2023
Armin
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
CRM software our organization has been using for a long time
What I like most about this software is the Class A customer support. Communication is on-going and great if there are issues.
CONSI wish the dashboard was more intuitive. Very often, the software seems to be lagging dragging out simple tasks and making it difficult for our team to accomplish daily tasks efficiently.
Vendor Response
Thanks for being a part of the ONTRAPORT family Armin! I'm glad to hear you've had great experience with our support team - that is something we strive for. We hear you about the dashboard and I've added a vote to our feature release.
Replied June 2018
Ayesha
Health, Wellness and Fitness, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2021
Great CRM system!
Overall, its a great place to keep our contacts and to schedule email campaigns.
PROSI usually deal with sending emails to a great amount of contacts. Writing an email is easy on Ontraport and scheduling features are great!
CONSWhat I dislike about Ontraport is that there is currently no spacing options. We can't adjust the spacing for our emails. It also lacks font options.
Vendor Response
Glad to hear Ontraport has helped you with your marketing emails, Ayesha! We're constantly improving our editors so keep an eye out and please contact our support team for additional help. https://ontraport.com/support/
Replied May 2022
Zontrey
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2022
A game changer in contact management
I love working with the automations and how well Ontraport integrates with other platforms like Google sheets or Jotform.
CONSThere are a few items such as inventory management that I wish was a little more simply laid out.
Vendor Response
Hi Zontrey! Happy to hear you've found success with Ontraport and we appreciate your honest feedback. We're constantly finding new ways to improve the app so we'll keep that in mind. Thanks for sharing!
Replied May 2022
Wendy
Management Consulting
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2015
A highly scalable system that can do a lot
The customer service support is outstanding. Ontraport is basically a very scalable system - if you know how to use it. Their staff are amazing at helping you with your questions and in teaching you how to use the system.
CONSAt present, the price. In USD it is making it quite unaffordable due to a falling AUD where I live. Also I feel the system needs to be tiered. I don't use it as much to warrant the fee per month but don't want to leave the system either.
Adrian
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2022
Great CRM to start
Overall a great CRM to start, but as the business grows you better look for other options. Great value for the price though.
PROSWhat I liked the most about Ontraport is that it's very user friendly. It allows you to send marketing emails with a few clicks, manage leads and keep track of sales.
CONSIt has lack of some features like more advanced options in workflows, that's why we decided to move to another CRM
Vendor Response
I'm sorry to hear you didn't feel that the app fit your needs – we designed it specifically to grow with you as your business grows and we normally get positive feedback in that aspect from our customers. We're always looking for ways to improve the app so thanks for sharing, Adrian.
Replied February 2023