--- title: "Ontraport Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Ontraport. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Ontraport is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/ontraport-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [Ontraport](https://www.softwareadvice.com/membership-management/ontraport-profile/) / Ontraport Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/membership-management/ontraport-profile/) Reviews [Alternatives](https://www.softwareadvice.com/membership-management/ontraport-profile/alternatives/) # Ontraport User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 89 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.3/5 - Value for money: 3.8/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 48 reviews (54%) - 4 stars: 22 reviews (25%) - 3 stars: 12 reviews (13%) - 2 stars: 4 reviews (4%) - 1 star: 3 reviews (3%) ### Most mentioned pros - Ontraport is very functional, the email marketing campaigns work super well, the delivery is great and the automations are very good. - Automations, though a bit different in concept from some, makes sense and is intuitive to work with. - I love working with the automations and how well Ontraport integrates with other platforms like Google sheets or Jotform. ### Most mentioned cons - E-mail previews were also necessary because the content did not look the same once sent as it did when in edit. - It has lack of some features like more advanced options in workflows, that's why we decided to move to another CRM - Sometimes I experience issues with usability on different browsers. ## Ontraport customer reviews Showing reviews 1-25 of 89 (page 1). ### It's an exceptional tool for developing marketing strategies. - Overall rating: 5/5 - Reviewer: Francois Pascal N. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This tool allows me to automate, connect and optimize my marketing via social media marketing, e-mail advertising, A/B testing, visitor tracking for better conversion and analytics. #### Cons Apart from its relatively high cost, I haven't encountered any major problems with this tool. #### Vendor response Thanks for this, Francois! We appreciate the positive feedback! Replied November 2023 --- ### Phenomenal software and customer support - Overall rating: 5/5 - Reviewer: Melissa P. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This company and its software is incredible. I've worked with many softwares in the past and never run into customer service like this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are on our way to taking over the world using this software. It has opened up so many doors for us. Originally, we were looking for a software to create a "drip" email marketing campaign. After talking to ONTRAPORT customer service about all the features, we ended up completely migrating our CRM from another software. We even use it to create customized landing pages for our clients. We've done way more than we ever intended to do with ONTRAPORT. The customer service, training, and knowledge base are out of this world. #### Cons The only thing I find somewhat frustrating is the inability to do certain things. For example, when I'm creating a new email, I have certain limitations for what I can do to the text in an email or the formatting. There's usually a somewhat comparable workaround, and they add new features regularly, but it is a little annoying when you have a vision you can't completely bring to life immediately. #### Vendor response Hi Melissa! Thanks for the raving review. We're so happy that our software and support team have helped you do more than you had imagined. That's what we like to hear. Replied February 2019 --- ### I Tried It for 6 Months This Is What I Found: - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had a few really hard sales people; just not very nice. After my first (kind-of) set up call, I just stopped doing it because I was told everything I had been doing (for the last 10 years) was old, wrong, and shoddy. I was informed the only way to fix it was with Ontraport. In 20+ years of business, that one on-boarding call ranks one of my worst experiences. Just because of that, I can't recommend Ontraport to anyone that I know. I'd never want my business or my name associated with a company that talks to people the way that I had been talked to. What I've come away with: Ontraport has the best customer service (amazing people and policies, just fabulous!) but they don't pay their affiliates and they use mean, fear-based high pressure sales to get you to upgrade or to keep you from cancelling. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The landing pages are fabulous! You can add a sales forms and up-sale sections. If you understand sales funnels, you may really like it. They have great customer service and there's always a way to talk to someone. You can chat with someone, schedule mini-screen share sessions and schedule longer training calls. All of my customer service interactions were fabulous. #### Cons There was a lacking in the template area, for me. It was not a simple as it would seem- my stuff kept crashing; I don't recommend larger images, files, or .gifs. They don't support .html, so if you have things you want to embed, it's a chore and there isn't any technical support. It's a lot of work for one person. This would be better for a mid-size or larger company. I wouldn't recommend it for any sole proprietors, independents or contractors. Beware of the affiliate program, just keep a watch on it: I signed up under a friend of mine. They never got the affiliate pay out. They should have been paid for 6 months. When I complained, they put in a ticket and he was only paid for 4 months. Plus, they hold any commissions for 90 days. If your sign up doesn't stay for over 90 days, you don't get paid at all. #### Reasons for choosing Ontraport Ontraport was the first software/company of this type that I've tried. I cancelled my subscription the day before my 7th month (paid) was renewed. I had gotten a free trial to start; two different accounts, very confusing. I ended up trying them for 7 months total; 6 months paid. It makes a difference. You can't try everything during your free trial. It's a bit of a waste. --- ### Ontraport Helps In My Business Growth - Overall rating: 5/5 - Reviewer: Abel U. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ontraport is a "DO IT YOURSELF" platform that delivers essential and effective business features, like marketing automation, a powerful CRM system, outstanding email delivery, etc. It is my best email marketing campaign platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ontraport Sales and its automation documents to clients are amazing. They have an effective customer support system and are always there to render any possible assistance whenever I experience any issue. #### Cons They don't have flexible mobile App features, to have the best experience with Ontraport, I recommend using their desktop version. It will be super cool if you could improve your email tracking for each individual user. #### Vendor response Hello Abel. We appreciate your feedback as we always look to our customer reviews to see how we can best improve our platform. Mobile app is still in the works so stay tuned and thanks for the positive review. :) Replied December 2020 --- ### Best all in one automation platform - Overall rating: 5/5 - Reviewer: Marian V E. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very powerful automation platform, way above many more on the market #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very complex powerful sales funnel platform email automation at the highest level #### Cons landing page builder is very old school not being able to add css into emails #### Vendor response Thank for the five star review, Marian! We hear you about the old landing page builder. The new Ontraport Pages editor was recently release and has tons of new sleek features and capabilities. Enjoy! Replied February 2019 --- ### Not recommended - Overall rating: 3/5 - Reviewer: Karen R. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The customer support is really good. Very responsive and goes the extra mile. #### Cons Very large learning curve. Many of the terms used are not the same as other similar programs. If you are a solo entrepreneur and want to do something as simple as send an email, you would have to learn the system. If you have a support team, they will have to become expert to use it effectively. #### Vendor response Hi Karen. We understand that using unfamiliar software comes with a certain level of learning curve, that's why our support team is always ready to answer any questions you may have. If you haven't already, you should schedule a screenshare appointment with support using the app. The agent will be able to see exactly what is happening so they can adequately guide you. Shortly after the end of screenshare session, a video recording of the session is provided for download so you can refer to it later. This will help you learn as you go. You can also use the "?" in your account to view videos, usecases and step by step instructions. Replied February 2019 --- ### Complicated + Expensive....Better Options In My Experience - Overall rating: 3/5 - Reviewer: Steven D. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Frustrating and expensive would be the best way to sum it up. ActiveCampaign feels like a better option that costs less....if you're going to go with an expensive option with all the features + potential power, might as well go with InfusionSoft If you're going to use an InfusionSoft or an Ontraport....you better be (or have someone on team) with some technical chops + patience for troubleshooting. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is essentially a 'full stack' tool in that you can create your marketing web pages and forms in Ontraport that then connect directly to your CRM, email, marketing automation, etc tools It has the potential to be powerful and allow what would normally take multiple tools to be housed all in one. #### Cons It was complicated to use. It was honestly easier to manage multiple different tools and tie them together via Zapier or API or other integrations. Had multiple frustrating issues working with the Ontraport tool to the point where we ended up switching away. --- ### A clunky system that was just average as a shopping cart - Overall rating: 3/5 - Reviewer: Ashlee B. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros I liked the notes option, so I could track updates on customers made to accounts by other members of the team. This gave Ontraport a few CRM functionalities. #### Cons We had a lot of trouble with this as a shopping cart. It was unreliable at best and I found it difficult to find the data I needed in a straightforward way. We have since switched to HubSpot for campaigns and UltraCart for our shopping cart, and find the integration there to be simpler and more reliable than Ontraport alone. #### Vendor response Hi Ashlee! Sorry to hear about your experience. Sounds like you have found out that we are not a shopping cart and we aren't the best fit for your needs. Happy to hear you have found the right solution. Replied June 2018 --- ### Ontraport is awesome! - Overall rating: 5/5 - Reviewer: Julian V. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Super happy almost 2 years using it and I'm so so happy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's super powerful and has a lot of extensions via Zapier. The live chat contact support is AWESOME! #### Cons To be honest. nothing. After trying mailchimp and mailerlite, Ontraport is way better! #### Vendor response Hi Julian! Glad to hear you've had such a positive experience with the app and our support team. Thanks for taking the time to leave us your feedback. :) Replied December 2020 --- ### Transfered my email services to Ontraport this year. Sales & Efficiency has improved! - Overall rating: 5/5 - Reviewer: Justin R. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Increased sales per send from previous platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the hands on customer service, we have had multiple "how to" conference calls that were extremely helpful. I also like the easy, clean templates. The Email automation has improved our efficiency. #### Cons None off the top of my head really. I have only been using this for 6-12 months. Would be nice to be able to update or delete sales transactions from a customer profile. #### Vendor response Hi Justin! Thank you for the perfect rating. We like you too! Replied June 2018 --- ### A Solid CRM Choice - Overall rating: 5/5 - Reviewer: Barbara G. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's a good product for what it offers and for the price. The customer service is also top notch. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to customize the contacts page and the ability to create landing pages is what sold us. #### Cons Really meant for product driven sales more than service driven like us. While the landing pages are a real plus the limitations to creating certain looks, etc. is also frustrating. #### Reasons for choosing Ontraport Cost and features. #### Reasons for switching to Ontraport Cost, ease of use and added features such as the landing page option. #### Vendor response Thanks for the feedback, Barbara! Most of our users actually are service providers as that's the audience the app works best for. We're sorry to hear you haven't had the best experience with the page builder and we encourage you to contact our support team to help resolve these issues. https://ontraport.com/support/ Replied May 2022 --- ### Easy-to-use and powerful CRM tool - Overall rating: 5/5 - Reviewer: Carolyn B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. -Easy to manage and navigate CRM -Saves time during customer file management -Intuitive user interface #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I use Ontraport as a team member to manage client files and support membership-related inquiries. I love how easy it is to work with client files and support customers with their inquiries. In general, I've found this particular Ontraport feature relatively easy to learn, and in comparison, found it much easier and more user-intuitive than Infusionsoft. I can't speak to the marketing automation aspects, other than my client has installed a powerful and complex automated marketing email system and it seems to work quite well. Overall, this is a great software, especially if you're thinking of outsourcing CRM and support-related tasks. #### Cons I can't find any drawbacks for using this software. From what I understand support has also been wonderful whenever my client has needed to contact them. #### Vendor response Hi Carolyn! Glad to hear you are having a great experience using our software. Should you ever have questions about the other functionalities or want to look at opportunities as a consultant let us know! You can email our support team directly at support@ontraport.com. Replied June 2018 --- ### Best Tech Support EVER!!! - Overall rating: 5/5 - Reviewer: Beckie K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Between the tech button inside the software and the support in the private Facebook group all your questions get answered. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When you get stuck, the tech support is right there to walk you through. #### Cons You can't tag an order bump to my knowledge. #### Vendor response Happy to hear you you've had great experiences getting the support you need, Beckie! We're constantly finding new ways to improve the app so thank you for your feedback. Replied May 2022 --- ### Great CRM to start - Overall rating: 5/5 - Reviewer: Adrian R. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Overall a great CRM to start, but as the business grows you better look for other options. Great value for the price though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What I liked the most about Ontraport is that it's very user friendly. It allows you to send marketing emails with a few clicks, manage leads and keep track of sales. #### Cons It has lack of some features like more advanced options in workflows, that's why we decided to move to another CRM #### Vendor response I'm sorry to hear you didn't feel that the app fit your needs – we designed it specifically to grow with you as your business grows and we normally get positive feedback in that aspect from our customers. We're always looking for ways to improve the app so thanks for sharing, Adrian. Replied February 2023 --- ### Very slow - Overall rating: 2/5 - Reviewer: Nelson S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very frustating... #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Functionality: 3/5 #### Pros It served the purpose of contact management #### Cons Very slow browsing between pages every time I clicked #### Vendor response Hello Nelson. Our page load times are faster than some of our competitors. Nevertheless, we understand it can be frustrating and we assure you our team is working on an update for such. Thanks for your feedback. Replied May 2022 --- ### CRM software our organization has been using for a long time - Overall rating: 3/5 - Reviewer: Armin M. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most about this software is the Class A customer support. Communication is on-going and great if there are issues. #### Cons I wish the dashboard was more intuitive. Very often, the software seems to be lagging dragging out simple tasks and making it difficult for our team to accomplish daily tasks efficiently. #### Vendor response Thanks for being a part of the ONTRAPORT family Armin! I'm glad to hear you've had great experience with our support team - that is something we strive for. We hear you about the dashboard and I've added a vote to our feature release. Replied June 2018 --- ### Don't miss this Marketing Automation - Overall rating: 4/5 - Reviewer: Gil C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They have easy templates for you to design from Landing Pages, Forms, Opt In, Email Marketing Campaign. The support are very responsive and teaches you how you will be able to use the AUtomation Features. And the best part is you can integrate this with Wordpress (Using PilotPress) and you can also work with the Gravity Forms Integration. YEEY! #### Cons It's not really a Cons, but what I noticed for beginners, this is not an easy way to start Marketing Automation. #### Vendor response Gil, thank you so much for the raving review! We're happy to hear you're enjoying the product, templates and our amazing support team. Replied April 2019 --- ### Great CRM system! - Overall rating: 4/5 - Reviewer: Ayesha H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, its a great place to keep our contacts and to schedule email campaigns. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I usually deal with sending emails to a great amount of contacts. Writing an email is easy on Ontraport and scheduling features are great! #### Cons What I dislike about Ontraport is that there is currently no spacing options. We can't adjust the spacing for our emails. It also lacks font options. #### Vendor response Glad to hear Ontraport has helped you with your marketing emails, Ayesha! We're constantly improving our editors so keep an eye out and please contact our support team for additional help. https://ontraport.com/support/ Replied May 2022 --- ### Awesome support! - Overall rating: 5/5 - Reviewer: Chris F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I said its easy to use but that doesn't mean its easy to learn as lots of conditional logic, etc. is not necessarily 1st grade math when you have lots of stuff going on! But from what I hear its lightyears better than infusionsoft. If you do need help, Ontraport's support is amazing! There live chat is almost always available - including weekends and they are very helpful. #### Cons Nothing yet. I've been on for about a month. I'm sure there are things they suck at compared to others as no one is great in all things (in my exp) but I haven't found those areas yet. #### Vendor response 5 stars across the board! Thank you for taking the time to review us Chris. If you do find things you think can be improved, let our glowing support team know! We want to hear feedback so we can continually make the software the latest and greatest. Replied May 2019 --- ### Poor Tool, Poor User Experience, Poor Customer Services - Overall rating: 1/5 - Reviewer: Victor C. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Cancelling the account - very little about the tool is good enough #### Cons bad email formatting - lead tracking - customer support - interface #### Reasons for choosing Ontraport Price #### Reasons for switching to Ontraport Superior product --- ### Positive experience. Noticed an increase in email marketing return. Efficiency increased. - Overall rating: 4/5 - Reviewer: Keith J. - Product usage: Used daily for less than 12 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer automation. Customer support calls are highly beneficial. Potential customer information capture. #### Cons The unsubscribe feature lacks the ability to unsubscribe from just the one email. It relates to the whole campaign #### Vendor response Hi Keith! Thank you for the positive review. I'm glad to hear you've had an increase in marketing return since using our software. There is a way to set up sequences so that leads can unsubscribe from only that sequence. Shoot an email to support@ontraport.com to see if this would fit your needs. Replied June 2018 --- ### Great for sales management and tracking - Overall rating: 4/5 - Reviewer: Kalyn H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ontraport is great for measuring and reporting sales within a business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ontraport has incredible filtering options for reporting. you are able to build customizations that allow you to view data in virtually any format you desire. #### Cons Unfortunately, it is not quite as suitable for nonprofits or organizations working with income outside of sales. The custom tabs in a clients record are a bit difficult to manuever. #### Vendor response Hi Kalyn! We're happy to hear you are having a great experience with our reporting tools. Thanks for the feedback about custom tabs ¿ we're always working to make the user experience better. Replied February 2019 --- ### Solid platform - Overall rating: 4/5 - Reviewer: SALLY M. - Product usage: Used monthly for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There is so much available through one platform, it's impressive. That might be what I like most, especially for those who are growing their businesses and need some plug and play options and other fully customizable ones. Setting up a membership site, a sales page, etc. can be done fairly easily from one place. #### Cons I have sometimes wished that certain product/payment options were better. For instance, pay what you can has become increasingly popular in my field, and there aren't a lot of platforms that make it easy to set that up. You can certainly create multiple products at various price points, but it's not the best experience. #### Vendor response Hi Sally, we think you are impressive too! Entrepreneurs and small business owners are the reason we come to work every day. Thank you for the positive review! If you'd like to submit a request for this type of payment, please send an email to support@ontraport.com and ask them to add a feature request. Replied June 2018 --- ### Good for the Money - Overall rating: 5/5 - Reviewer: Maggie M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, support is great. Not as good as Hupspot but much more affordable. #### Cons You can text contacts, but notifications of text messages in reply are virtually no existent. #### Vendor response Thanks for your feedback, Maggie! Replied December 2020 --- ### Very easy to use, advanced features and blows away the competition. - Overall rating: 5/5 - Reviewer: James C. - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ontraport is a POWERFUL tool for automation and tops mailchimp, aweber and other AutoResponders as the in depth automation sequences are easily managed and are much more robust than other software. #### Cons It's very expensive, but that's made up for with outstanding support, great automatic sequences and ease of use. #### Vendor response Hi James! Thanks for the glowing review. We like you too! Replied June 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/membership-management/ontraport-profile/reviews/?page=2) --- Ontraport Reviews, Pros and Cons - 2026 Software Advice