We are not using SMART Software to its fullest, but that which we are using has brought some much needed structure.

The SMART system is easy to use. This is the first time we have a database of our company at our fingertips. The extensive, filterable reporting features give us detailed information on any one company or one device. I didn’t realize what I was missing in our old system until I poked around in the SMART Software. Now, I can address a recurrent issue before it has a serious impact on a site and take measured action rather than scrambling to get a fix in place.

I would love to push the boundaries and incorporate some type of back-and-forth communication between the end user placing the Work Order and the Tech handling the issue. There are a lot of times where a simple reset of a machine will get it back working. I would like to be able to update the work order with a comment to the site (reset machine). At site level, I would love some way for them to update the Work Order on their end by sending an additional comment. Or perhaps, a way for the end user to close the Work Order on their end… problem has been resolved.

SMART Software is great for every classroom. As a teacher, the ease of creating and editing presentations, and for allowing students to interact and engage with the software, is amazing. I also love being able to save my Notebooks to use later as review! Great software!

SMART Software has many powerful interactive presentation tools that make old whiteboards or chalkboards obsolete. It allows users to easily write and edit on top of documents or within the SMART Notebook, and there are even editable games and interactive media for presentations. In addition to that, their updated SMART Learning Online Suite lets users create and edit SMART notebooks online, even letting students join for live virtual sessions.

Although the Online Suite has alleviated some of this, the SMART hardware can be very expensive, and requires additional hardware like projectors (and bulbs which are also very expensive). On top of that, several features were recently removed because of Adobe Flash becoming obsolete (interactive timers and multimedia). Many have been replaced, but not all.

The software is very user friendly and the support staff is amazing.

The balances aren't up to date. The bank we use needs a swap after 3 adds for cash and there is no way to keep track of the adds and some locations get filled twice weekly and at this time there is not solution how to do two fills in a week for a location.

less human error when collections are being done. we don't experience the problem with numbers being written down incorrectly.

The ability for our route sales people to have zero paperwork and go to complete use of laptops when on location.

We don't have to many complaints about this software. Worked very closely with their team with development and changes we wanted to see and they were happy to help us out.

We have become more profitable and are able do more without adding more people. We have done several acquisitions since 2014 which is when we implemented the Smart software and have added probably 100 locations to the routes without adding collectors. The money check in process is also streamlined saving office personnel time.

The elimination of all math errors. Collectors doing the correct splits and not missing or forgetting to charge for expense items such plush expense. Other fees such as machine license fees can be set up to collect on a daily basis which is usually pennies a day and much easier to collect from the location. Once the accounts are set up correctly any collector can substitute for another all the account details are set.

They need to do a test on printing all the various reports, some reports do not fit all the columns on one page and you are not always given the options to page set up for scaling, minor issue but does waste paper sometimes

We researched a lot of different softwares, and short of programming a custom one, this is hands down the best option for your money. They actually understand the amusement industry and it shows in the product.

Their customer service makes all the hiccups worth it. They are so responsive and helpful with issues arise and are really open to hearing new programming ideas to make the software easier to use and more tailored to our business.

Some things aren't as intituve as they should be and some things can get a bit redundant when you are working heavily with the software.

The email reporting, ATM reports and the route distribution . The ease in reviewing printing the loads quickly is very efficient. Reliability!

The reporting could be live, importing machines and contacts to routes can be clunky. Live navigation would also be helpful. As just an ATM business their are a lot of features that I don't think are needed.

The customer service is great and the software is easy to use.

User Friendly and has more features than our previous software

We are unable to run a piece of our business-we still use our old software for it.

It's been well received by collectors, office managers and technicians. We were switching from a very old dos system so it really was a huge step up.

How you can add fee's in the the collection reports and the easy of the money room collections.

It's so robust that I get lost in all the different reports and not all the reports print.

It allows us to balance our ATM cash and the app is helpful to cut down on manual entry.

It is very clunky navigating the software and entering data.

The ability to customize the program to do what you need. The overall ease of the application does not make it too complicated.

Sometimes the errors that happen have to be fixed over the internet. Sometimes inconvenient to get internet access or the process takes a while when on the route to fix.

The ability to move all of this information into a program that organizes and stores it in a usable way has saved me so much time and frustration. The customer service is amazing!

I love the reports.. so many options and pretty much any start I am looking for, I have been able to find.

The learning curve is pretty steep... and I am still learning 8 months later. However, customer service guys are amazing! They answer my questions easily and sometimes (or often) answer the same question for me more than once.

Overall we have had a positive experience with SMART Software. The initial setup was time consuming but that is expected when converting software.

Very easy to use once implemented and setup.

Does not work on smart phones, only works on Windows based laptops.

I do like it and it has helped us a great deal.

the service techs job calls, the ease of them closing a call and entering the parts and services they performed.

the printing of closed orders, or sometimes the items do not all show on printed cards

Like the product very much we just need to utilize it more than what we are.

It keeps up with everything like our inventory plus collections weekly or monthly it doesn’t matter. I like the way you can set up different accounts not everything has to be cookie cutter per say

Introducing it to the route & implementing it every week is a hard thing to do.

Having splits, adjustments and fees accounted for in the collections forms has really helped to quicken the process of collections with fewer math errors since the app does the calculations. Very nice to have.

Would love to have the ability to undo an approved collection. Some mistakes have been made and it would be nice to go back and correct them.

Very good

Great customer service who reach out often to check in and assist. Will streamline our routes and money management

Setting up the ATM commissions is difficult and very time consuming if they're not "standard"

I'm still on the deployment stage and I see that SMART software will help me to save time on my daily tasks.

I can control my network of ATMs including loads, commissions, users, and routes

It has so many features that makes it hard to manage and use them