Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
/ 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"It is easy to use, and the customer service is great."
"On time, convenience, and customer support is generally good."
"Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people."
Cons
"The technology glitches. Also, it would be nice to have one person to contact."
"I do not have anything about SmartSupport that I do not like at this time."
"There is nothing to report about what I do not like."
eKMS Reviews
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August 2012
Kim from American Airlines
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
August 2012
SmartSupport Review
I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.
Pros
Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.
Cons
We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more!
October 2014
Samantha from Intel
Industry: Computer Software
Time Used: Free Trial
Ease-of-use
4.0
Customer support
3.5
Functionality
3.5
October 2014
Excellent!
Pros
Immediate response on upgrades and always going up and over the expectations of what we are looking for.
Cons
The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing.
October 2014
Heather from VBCPS
Industry: Primary/Secondary Education
Time Used: Free Trial
Ease-of-use
3.0
Customer support
3.5
Functionality
3.5
October 2014
SMART Support
Pros
It is easy to use, and the customer service is great.
Cons
The technology glitches. Also, it would be nice to have one person to contact.
October 2011
Faisal from CyberGlove Systems LLC
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
October 2011
SmarSupport Product Evaluation. CyberGlove User Forum Support
SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.
Pros
Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment
Cons
Everything is working great.
October 2014
Rebecca from University of Alaska
Industry: Primary/Secondary Education
Time Used: Free Trial
Ease-of-use
3.0
Customer support
5.0
Functionality
4.0
October 2014
SmartSupport Review
Pros
I like the quality and customer service. I always feel like I am speaking to someone knowledgable.
Cons
Sometimes, the product can be difficult to navigate and a little confusing.
October 2014
Amy from Norfolk Southern Corp
Industry: Transportation/Trucking/Railroad
Time Used: Free Trial
Ease-of-use
4.5
Customer support
5.0
Functionality
4.5
October 2014
Love SmartSupport!
Pros
Ease of use and great customer service. Cutting-edge technology.
Cons
I do not have anything about SmartSupport that I do not like at this time.
October 2014
Patty from FAA, Department of Transportation
Industry: Transportation/Trucking/Railroad
Time Used: Free Trial
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
October 2014
I would recomend this
Pros
Quick response. They are very attentive and are always exetremely helpful.
Cons
I don't have anything negative to say about this product or this vendor.
November 2014
Pete from Abletex
Industry: Marketing and Advertising
Time Used: Free Trial
Ease-of-use
3.0
Customer support
5.0
Functionality
5.0
November 2014
Review for SmartSupport
Pros
On time, convenience, and customer support is generally good.
Cons
There is nothing to report about what I do not like.
October 2014
Jessica from wal-mart
Industry: Retail
Time Used: Free Trial
Ease-of-use
2.5
Customer support
3.0
Functionality
3.0
October 2014
Love smart support. Its everything a person needs to help them do what they need to do
Pros
Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people.
Cons
The fact that I was really unsure on how to get started. People had to help me with this to get it going.
October 2011
Steve from BikeReg.com
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
October 2011
SmartSupport App
This has been a great upgrade from our prior kb solution.
Pros
Ease of integration. Quality of conversion from prior kb by Safeharbor staff.
Cons
We have had no issues.
October 2014
Stephanie from Standard Heating
Industry: Construction
Time Used: Free Trial
Ease-of-use
3.0
Customer support
3.0
Functionality
3.0
October 2014
Works Well
Pros
Ease of use for everyday applications. Anytime I need help it is easy to get.
Cons
Nothing. Things go well when working with them, I would suggest them to anyone.
January 2017
Brian from Midwest Foods
Company Size: 201-500 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
January 2017
SmartSupport Review
The customer support is great and the search function is fast and easy.
Pros
Being able to access information quickly.
Cons
There is nothing at this time that I do not like.