Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"Easy to use for my sales team, lead tracking and monitoring through stages from Cold to Hot Lead is super easy. "
"I like the fact that it's easy to use and the tech support is awesome! "
"Easy to use company is open and flexible for custom modifications. It's as simple as needed or complex"
Cons
"We wanted an easy way to white label the domain name of the system, but wasn't able to do it without changing something on our dns. Not a big deal but a little tricky to do."
"Calling delayed at times on some workstations. Other than that everything is good as we've worked through most of the issues with SnapForce Support."
"I haven't discovered anything I dislike, yet. :) Everything is very simple to use and it does just what we need it to. "
Snapforce Reviews
Filter by:
December 2016
Phil
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Helps me to run my business
I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization.
Pros
Not restrictive, customizable regardless of your industry.
Cons
After almost 2 years, there is nothing I am unhappy with.
December 2020
Jean from Buying.com
Company Size: 51-200 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2020
Very pleased with Snapforce
Pleasant experience, the support team is helpful and responsive.
Pros
Easy to get off the ground, took us only a few hours to get everything setup the way we needed it. The intricacies of our phone system took a little longer but worth it. Support team was very helpful and a pleasure to work with.
Cons
We wanted an easy way to white label the domain name of the system, but wasn't able to do it without changing something on our dns. Not a big deal but a little tricky to do.
Reasons for Switching to Snapforce
Couldn't do what we needed to do, or if we could didn't know how and weren't able to get help from zoho support.
March 2021
Timothy from www.theisenlaw.com
Company Size: 2-10 employees
Industry: Law Practice
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2021
good product, good value
The drip marketing is the big thing.
Pros
Ease of use, being able to look up people by phone or email is also helpful.
Cons
When I have several entries for a client, I have to click on each one to see what's there. It would be nice to have once screen I could scroll through to see all notes without clicking each entry.
Reasons for Switching to Snapforce
Agile couldn't do the drip marketing that we wanted. It was nothing but a database in the cloud. I could have done the same thing I was paying them for, with an excel sheet.
June 2020
Paul from Anatol Equipment
Company Size: 11-50 employees
Industry: Machinery
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
June 2020
Horrible CRM!!!!!!!!!!!!!!
Horrible experience. Not all the data was transferred, basic functions don't work, be careful not to choose this CRM for your company
Pros
Nothing is good. I have nothing absolutely positive to say about this CRM
Cons
Tasks don't work, sorting contacts doesn't work, saving tasks doesn't work, emails don't show up on timeline, very, very not user friendly.
Reasons for Switching to Snapforce
I made a mistake. Hubspot is great
February 2021
Rafael from Madison Monroe & Associates
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
February 2021
SnapForce Review
For tracking basic leads and the stages of the leads from the moment they come in to the moment we either close them or move them to unqualified, SnapForce serves its purpose.
Pros
Easy to use for my sales team, lead tracking and monitoring through stages from Cold to Hot Lead is super easy.
Cons
I thought it would have more features, but again, for what we needed, we were able to optimize it to work properly. Its really inexpensive and you are able to get a ton out of it. Its just not one of the most sophisticated software's out there, but its definitely the most affordable.
Reasons for Choosing Snapforce
For what we needed, it was the best, both monthly price wise and functionality wise.
June 2020
Mike from Anatol Equipment
Company Size: 51-200 employees
Industry: Textiles
Time Used: Less than 12 months
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
June 2020
you have no support, you never answer the phone and you haven't solved any of my issues since day 1
lacking
Pros
nothing, its plain, has no features and you are more expensive than Hubspot
Cons
Support, functionality, we were promised features and have never been able to use
Reasons for Switching to Snapforce
You promoted a CRM with more functionality at a better price and failed to deliver.
May 2016
Jenelle from Prestige Volvo
Industry: Retail
Time Used: Less than 12 months
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2016
Snapforce is Great!
Pros
Completely self explanatory. Easy to use. The product doesn't have 10 tabs with 10 options inside each one. Being young and using programs and software since I can remember, this is one of the better products I used due to the fact that it is not overly complicated or crowded with too many options and different sections. I use a loaner software program and every menu option has another list of options and those options have options. It's too much. Simpler the better.
Cons
Never had a single issue. Glitches here and there were addressed very quickly, and when they weren't I was given an explanation as to why. Feature requests I made were given answers as to why something was turned down. I am not a programmer nor do I run Snapforce. So I understand every request cannot be granted. I've been on their side so I get how it can be and I appreciate them taking the time to personally give me responses on each.
December 2020
Michael from Thomsen's Manufacturing
Company Size: 2-10 employees
Industry: Machinery
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Service and Response is the key to any CRM! There are no others better than this company!
Fat follow up on my questions and they never are put off by my questions.
Pros
We take all our tradeshow leads and import them with ease. Now, it is virtual tradeshow leads and Linkedin. It is easy to assign every rep we work with globally to the main company. Many distributors have over 500 reps! I use the task option the very moment I call, email, or contact person. Each day I start with this follow-up list and it keeps me current and up to date on all accounts! I keep the leads I need to contact in an easy to assign filter to make sure no one slips through the cracks!
Cons
Writig an email is not as easy and Gmail so I elect to activate the capture all email sent and received into the CRM.
Reasons for Choosing Snapforce
Service and a very nice program.
Reasons for Switching to Snapforce
I changed due to the smiplcity.
April 2017
Bill from MachineCleanse.com
Company Size: 2-10 employees
Industry: Security and Investigations
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2017
Nice Solution Everything Came Together
Thought I'd share my experience. Was concerned all the things I needed to get done would be too much for me to do alone. I am joyfully surprised with the end result, with a little work, a few hours reading snapforce documentation, it really did all come together. I have to say i'm impressed with this product and will recommend if the time comes.
Pros
Smart software, helped me configure it, new what I needed as I started to use it.
Cons
At the moment all is good with it, i have only been using it for a not even 2 months so we'll see if this changes.
February 2019
Tony from Financial Freedom Mortgage
Company Size: 51-200 employees
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
February 2019
Looked for Lead Management Software for several months
All Good
Pros
Easy to use company is open and flexible for custom modifications. It's as simple as needed or complex
Cons
Calling delayed at times on some workstations. Other than that everything is good as we've worked through most of the issues with SnapForce Support.
February 2015
Stephanie from Myself
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
February 2015
Customer Service is Awesome
I was going to give this a four star review but I changed it to FIVE because they have great customer service!!! For 60.00 a month you get a toll free number AND a CRM and video tutorials. If you have Salesforce leave and come here! Granted a company of 200 people would be better off with Salesforce because of the graphs and pie charts but for a small business and and under 150 employees which most companies are this is the way to go!
October 2014
David from Life Long Assistance
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
October 2014
Really Great All Around
Very nice crm solution. Handles large number of users nicely, it uses a territory feature to handle regional offices. I have 3 offices - I select who has total access or regional access. So at my headquarters we all have access to all customers but each of my regional offices only have access to the customers in their area. It works exactly as we need so I am happy, very happy.
September 2015
Joseph from TGS Funds
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
1.0
September 2015
Snapforce is good, people handling it are bad!! Very BAD!!
A sales tool being sold by people who have no idea on how to handle clients is an oxymoron!! Not to mention the morons, well lets keep it clean. I was given the responsibility to choose the correct CRM for my company and I really did think I made the correct / best decision. Well not only was it not but I never was even given the common courtesy to have someone call me and end this mistake in a conversation, instead it was all done by email. So my company is out $240 and over $1700 billable hours and all I have to show are emails saying good bye!! Lesson, if you need a product with NO support / customer service this could work, if you need to have your money taken and dumped via email this works just perfectly!!
March 2016
Becca from ConsumerAffairs
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2016
Love SnapForce!
I like the fact that it's easy to use and the tech support is awesome! I haven't discovered anything I dislike, yet. :) Everything is very simple to use and it does just what we need it to. Do a demo with several different CRM companies. I did and found that SnapForce was definitely the way to go.
November 2015
Andy from APOA, Inc.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
November 2015
Very Happy With Snapforce
Signed with Snapforce after thorough (and lengthy) CRM search. I was hesitant at first because they are almost too good to be true on paper, long story short they turned out to be exactly what they claimed. I am very happy with the product and so far they have fantastic service.
September 2014
Eric from Rock Solid Advertising
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
September 2014
Fantastic Support
Snapforce provides amazing customer support. It is noticeable as soon as you purchase it - I wanted to take the time to write this review because of it. In its entirety the product actually provides a genuine feeling of satisfaction and is speaking with your support team is a real pleasure.
July 2014
Joe from Stark Equipment Co.
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
July 2014
Great In All Aspects
The only CRM that is affordable and able to stand up next expensive solutions such as Salesforce. Very intuitive, and honestly elegant. Recommend for all small and medium size organizations.

Response from SnapForce Technologies
Replied July 2014
Thank you for the support Joe, we are happy your business is part of the Snapforce family!
April 2016
Jess from USAS
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
2.0
Customer support
1.0
April 2016
It's just like Salesforce.. from 10 years ago.
I literally can't stop singing praises about Snapforce. Between the shotty build of the program, to the temperamental upload and download functions, and not to mention the all but competent "Technical Specialists" they have employed, Snapforce is really great. We've sunk so much time and money into this CRM, we could've hired 2 full time employees to build and manage our own CRM, but what fun would that be? We like taking bets on whether or not our reports will run or end up blank in excel, that's the most exciting part of my day!
July 2015
Becca from ConsumerAffairs.com
Industry: Computer Software
Time Used: Less than 6 months
Ease-of-use
4.0
Functionality
4.5
July 2015
Love SnapForce!
Pros
I like the fact that it's easy to use and the tech support is awesome!
Cons
I haven't discovered anything I dislike, yet. :) Everything is very simple to use and it does just what we need it to.