Snapforce CRM Software


 

Founded in 2011, Snapforce offers a customer relationship management (CRM) system with three price options. This Web-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included at no additional cost.

At the core of this system is the sales automation module. In addition, it offers integrated functionality for marketing automation, customer service and support, Web self-service, call center, field service, social CRM, help desk, channel management and knowledge management.

Snapforce offers call center employees immediate access to complete customer profiles with information like calls, emails and notes to learn about customers, track their behavior and monitor patterns.

Snapforce will automatically log all calls made by agents from their office or morbile phones. Using this information, managers can then report on business using real-time call volume metrics.

 

Snapforce CRM - Sales dashboard
 
  • Snapforce CRM - Sales dashboard
    Sales dashboard
  • Snapforce CRM - Call volume dashboard
    Call volume dashboard
  • Snapforce CRM - Call volume metrics
    Call volume metrics
  • Snapforce CRM - Calendar
    Calendar
  • Snapforce CRM - Leads
    Leads
  • Snapforce CRM - Leads map
    Leads map
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

13 Reviews of Snapforce CRM

 

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Software Advice Reviews (2)
More Reviews (11)

Showing 1-2 of 2

Jenelle from Prestige Volvo
Specialty: Auto Dealership

May 2016

May 2016

Snapforce is Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Completely self explanatory. Easy to use. The product doesn't have 10 tabs with 10 options inside each one. Being young and using programs and software since I can remember, this is one of the better products I used due to the fact that it is not overly complicated or crowded with too many options and different sections. I use a loaner software program and every menu option has another list of options and those options have options. It's too much. Simpler the better.

Likes Least

Never had a single issue. Glitches here and there were addressed very quickly, and when they weren't I was given an explanation as to why. Feature requests I made were given answers as to why something was turned down. I am not a programmer nor do I run Snapforce. So I understand every request cannot be granted. I've been on their side so I get how it can be and I appreciate them taking the time to personally give me responses on each.

Recommendations

Don't be fooled by pretty colors and customization galore. The LESS you have to configure the better. Otherwise, deploying a system like this can take at least a month. DON'T OVERTHINK IT!!!!!!! When training several employees on the program I noticed them overthinking certain things. Almost treating it as if it were more complex than it is. Sometimes things are just as easy as they seem. Always make sure you have an admin to handle things like this with your employees who are being trained. Snapforce sold me the software, IT help, and training's. I had to take it over from there. I know how my employees work the best. Not Snapforce. It is not their job to get my company to utilize Snapforce, it's mine.

I've read some reviews and it seems as if some people expect the employees at Snapforce to be the boss over their employees. If a certain CRM program doesn't work for you, pick another. But if there's this many positive reviews, it shows that it's not the program that's the problem. If it doesn't work for you, that's ok, move on.

Thank you everyone at Snapforce. I currently deal with several warranty companies, our own various corporate offices, at least 5 software vendors, and this is the BEST and most personal customer service I've dealt with.

 
 

Becca from ConsumerAffairs.com
Specialty: Software / IT

July 2015

July 2015

Love SnapForce!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the fact that it's easy to use and the tech support is awesome!

Likes Least

I haven't discovered anything I dislike, yet. :) Everything is very simple to use and it does just what we need it to.

Recommendations

Do a demo with several different CRM companies. I did and found that SnapForce was definitely the way to go.

 
 
 
Showing 1-11 of 11

Bill from MachineCleanse.com
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Nice Solution Everything Came Together

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Thought I'd share my experience. Was concerned all the things I needed to get done would be too much for me to do alone. I am joyfully surprised with the end result, with a little work, a few hours reading snapforce documentation, it really did all come together. I have to say i'm impressed with this product and will recommend if the time comes.

Pros

Smart software, helped me configure it, new what I needed as I started to use it.

Cons

At the moment all is good with it, i have only been using it for a not even 2 months so we'll see if this changes.

Advice to Others

I recommend it!

Source: Capterra
 

Phil

December 2016

December 2016

Helps me to run my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization.

Pros

Not restrictive, customizable regardless of your industry.

Cons

After almost 2 years, there is nothing I am unhappy with.

Advice to Others

Work with the technical staff during the first month, listening to their recommendations made a big difference on how I decided to use the product, It worked out for the best.

Source: GetApp
 

J from Prestige Volvo

May 2016

May 2016

Excellent - Multi-Use Software!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using Snapforce for several months now and I absolutely love it! I'm not sure why the complaint below me. It is incredibly easy to use, self explanatory, multi-functional, easily customized, and the customer service rep I've been dealing with, Michael Morris, has been fantastic. The only reasons I've had to call were a few glitches here and there and to get some input from the expert on the best utilization of certain features. My iPhone often freezes, things come up blank, it locks me out, has deleted information I needed, etc. Why anyone in the year 2016 does not understand that these things are unavoidable and just apart of technology is beyond me.

I work for a car dealership and we needed a database to keep track of following up with customers as our new survey system began using this as a method of rating us. This counted towards actual cash bonuses so we needed to do this efficiently. I came upon Snapforce, saw they had a mass e-mail campaign module and telephony. We purchased it right away, we were given a phone number, and now daily a representative from our dealership uses that number to call customers, sends e-mails, and everything is filed under that particular persons name. When they complete a survey we input that information under the customers info.

We recently ran a report and were able to see simply and flawlessly how well our follow ups were working, and even saw the customers who were unhappy and how by following up we were able to change their opinion on us and turn that into a positive score.

I'm in my 20's and I believe the older generations still don't quite get that things like this are about as simple to use as possible. Speaking from experience with customers having trouble with the electronics in their vehicles, it's from overthinking it. As long as my calls are always answered and addressed I can't ask for more from a customer service representative. I try not to assume I know someone else job or what it entails to fix something that may be small to me.

Being in the Service Department of a busy car dealership, I can understand how things happen. But for the record Snapforce has handled EVERY single issue I've had perfectly. I enjoy working with Michael and getting his input and the way the system has worked for us with the Follow Ups has been so beneficial.

I wish you all the best!! Thank you, Michael and everyone else at Snapforce.

Source: Capterra
 

Jess from USAS

April 2016

April 2016

It's just like Salesforce.. from 10 years ago.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I literally can't stop singing praises about Snapforce. Between the shotty build of the program, to the temperamental upload and download functions, and not to mention the all but competent "Technical Specialists" they have employed, Snapforce is really great. We've sunk so much time and money into this CRM, we could've hired 2 full time employees to build and manage our own CRM, but what fun would that be? We like taking bets on whether or not our reports will run or end up blank in excel, that's the most exciting part of my day!

Source: Capterra
 

Becca from ConsumerAffairs

March 2016

March 2016

Love SnapForce!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I like the fact that it's easy to use and the tech support is awesome! I haven't discovered anything I dislike, yet. :) Everything is very simple to use and it does just what we need it to.


Do a demo with several different CRM companies. I did and found that SnapForce was definitely the way to go.

Source: Capterra
 

Andy from APOA, Inc.

November 2015

November 2015

Very Happy With Snapforce

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Signed with Snapforce after thorough (and lengthy) CRM search. I was hesitant at first because they are almost too good to be true on paper, long story short they turned out to be exactly what they claimed. I am very happy with the product and so far they have fantastic service.

Source: Capterra
 

Joseph from TGS Funds

September 2015

September 2015

Snapforce is good, people handling it are bad!! Very BAD!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

A sales tool being sold by people who have no idea on how to handle clients is an oxymoron!! Not to mention the morons, well lets keep it clean. I was given the responsibility to choose the correct CRM for my company and I really did think I made the correct / best decision. Well not only was it not but I never was even given the common courtesy to have someone call me and end this mistake in a conversation, instead it was all done by email. So my company is out $240 and over $1700 billable hours and all I have to show are emails saying good bye!! Lesson, if you need a product with NO support / customer service this could work, if you need to have your money taken and dumped via email this works just perfectly!!

Source: Capterra
 

Stephanie from Myself

February 2015

February 2015

Customer Service is Awesome

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I was going to give this a four star review but I changed it to FIVE because they have great customer service!!! For 60.00 a month you get a toll free number AND a CRM and video tutorials.
If you have Salesforce leave and come here! Granted a company of 200 people would be better off with Salesforce because of the graphs and pie charts but for a small business and and under 150 employees which most companies are this is the way to go!

Source: Capterra
 

David from Life Long Assistance

October 2014

October 2014

Really Great All Around

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very nice crm solution. Handles large number of users nicely, it uses a territory feature to handle regional offices. I have 3 offices - I select who has total access or regional access. So at my headquarters we all have access to all customers but each of my regional offices only have access to the customers in their area. It works exactly as we need so I am happy, very happy.

Source: Capterra
 

Eric from Rock Solid Advertising

September 2014

September 2014

Fantastic Support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Snapforce provides amazing customer support. It is noticeable as soon as you purchase it - I wanted to take the time to write this review because of it. In its entirety the product actually provides a genuine feeling of satisfaction and is speaking with your support team is a real pleasure.

Source: Capterra
 

Joe from Stark Equipment Co.

July 2014

July 2014

Great In All Aspects

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The only CRM that is affordable and able to stand up next expensive solutions such as Salesforce. Very intuitive, and honestly elegant. Recommend for all small and medium size organizations.

Source: Capterra