About Snapforce

Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the solution. At the core of this system is the sales automation module. In addition, it offers integrated functionality for marketing automation, customer service and support, Web self-service, call center, field service, social CRM, help desk, channel management and knowledge management. Snapforce offers call center employees immediate access to complete customer profiles with information like calls, emails and notes to learn about customers, track previous interactions and monitor patterns. Snapforce will automatically log all cal...

Snapforce Pricing

PROFESSIONAL 3 user minimum $25/user/month ENTERPRISE $45/user/month ULTIMATE $60/user/month

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

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Snapforce User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 20 reviews

Phil

Verified reviewer

Time used: Less than 2 years

Review Source: GetApp

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed December 2016

Helps me to run my business

I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization.

Pros

Not restrictive, customizable regardless of your industry.

Cons

After almost 2 years, there is nothing I am unhappy with.

Jean

Buying.com

Verified reviewer

Company size: 51-200 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed December 2020

Very pleased with Snapforce

Pleasant experience, the support team is helpful and responsive.

Pros

Easy to get off the ground, took us only a few hours to get everything setup the way we needed it. The intricacies of our phone system took a little longer but worth it. Support team was very helpful and a pleasure to work with.

Cons

We wanted an easy way to white label the domain name of the system, but wasn't able to do it without changing something on our dns. Not a big deal but a little tricky to do.

Reasons for switching to Snapforce

Couldn't do what we needed to do, or if we could didn't know how and weren't able to get help from zoho support.

Paul

Anatol Equipment

Verified reviewer

Company size: 11-50 employees

Industry: Machinery

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

1

Customer support

1

Functionality

1

Reviewed June 2020

Horrible CRM!!!!!!!!!!!!!!

Horrible experience. Not all the data was transferred, basic functions don't work, be careful not to choose this CRM for your company

Pros

Nothing is good. I have nothing absolutely positive to say about this CRM

Cons

Tasks don't work, sorting contacts doesn't work, saving tasks doesn't work, emails don't show up on timeline, very, very not user friendly.

Reasons for switching to Snapforce

I made a mistake. Hubspot is great

Timothy

www.theisenlaw.com

Verified reviewer

Company size: 2-10 employees

Industry: Law Practice

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed March 2021

good product, good value

The drip marketing is the big thing.

Pros

Ease of use, being able to look up people by phone or email is also helpful.

Cons

When I have several entries for a client, I have to click on each one to see what's there. It would be nice to have once screen I could scroll through to see all notes without clicking each entry.

Switched From

Agile CRM

Reasons for switching to Snapforce

Agile couldn't do the drip marketing that we wanted. It was nothing but a database in the cloud. I could have done the same thing I was paying them for, with an excel sheet.

Rafael

Madison Monroe & Associates

Verified reviewer

Company size: 11-50 employees

Industry: Consumer Services

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

3

Reviewed February 2021

SnapForce Review

For tracking basic leads and the stages of the leads from the moment they come in to the moment we either close them or move them to unqualified, SnapForce serves its purpose.

Pros

Easy to use for my sales team, lead tracking and monitoring through stages from Cold to Hot Lead is super easy.

Cons

I thought it would have more features, but again, for what we needed, we were able to optimize it to work properly. Its really inexpensive and you are able to get a ton out of it. Its just not one of the most sophisticated software's out there, but its definitely the most affordable.

Reasons for choosing Snapforce

For what we needed, it was the best, both monthly price wise and functionality wise.

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