Snapforce

RATING:

4.06

(24)

What is Snapforce?

Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the solution. At the core of this system is the sales automation module. In addition, it offers integrated functionality for marketing automation, customer service and support, Web self-service, call center, field servi...

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Sales dashboard
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How much doesSnapforce Cost?

Price starts from $12.00 per month

Starts at $12 per user Additional Add-on's available.

Free trial: available

Free version: unavailable

What Features doesSnapforce offer?

Top Snapforce features and user ratings for each are:

Sales Pipeline Management

4.7

(3)

Contact Management

4.8

(4)

Lead Management

5.0

(5)

Access Controls/Permissions
Accounting
Activity Dashboard
Activity Management
Activity Tracking
Activity/News Feed
Alerts/Notifications
API
Appointment Scheduling
Asset Lifecycle Management
Assignment Management

What Deployment Options doesSnapforce offer?

Snapforce offers the following deployment options:

Cloud, SaaS, Web-Based

Snapforce does not offer:

Windows (Desktop)
Chromebook (Desktop)
iPhone (Mobile)
Mac (Desktop)
Linux (Desktop)
Android (Mobile)
iPad (Mobile)
Windows (On-Premise)
Linux (On-Premise)

Snapforce Reviews

Overall Rating

4.06

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Snapforce

1 - 5 of 24 Reviews

Phil

Verified reviewer

Less than 2 years

Review Source: GetApp

Reviewed December 2016

Helps me to run my business

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

I manage relationships with hundreds of regional restaurant customers, as well as managing my 14 delivery drivers - I don't know how I would do that without Snapforce. It is usually the first thing I do when unlocking my phone every morning. Really is apart of our organization.

PROS

Not restrictive, customizable regardless of your industry.

CONS

After almost 2 years, there is nothing I am unhappy with.

Jean

51-200 employees

Internet

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed December 2020

Very pleased with Snapforce

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Pleasant experience, the support team is helpful and responsive.

PROS

Easy to get off the ground, took us only a few hours to get everything setup the way we needed it. The intricacies of our phone system took a little longer but worth it. Support team was very helpful and a pleasure to work with.

CONS

We wanted an easy way to white label the domain name of the system, but wasn't able to do it without changing something on our dns. Not a big deal but a little tricky to do.

Reasons for switching to Snapforce

Couldn't do what we needed to do, or if we could didn't know how and weren't able to get help from zoho support.

Thomas

51-200 employees

Real Estate

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed December 2022

Great Value! Excellent Product! Great bang for the buck!

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Overall good product for the money

PROS

Get all in one product solution for leads and followup

CONS

Ease of use, some fields need an auto refresh function

Paul

11-50 employees

Machinery

Less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed June 2020

Horrible CRM!!!!!!!!!!!!!!

OVERALL RATING

1.0

EASE OF USE

1.0

VALUE FOR MONEY

1.0

CUSTOMER SUPPORT

1.0

FUNCTIONALITY

1.0

Horrible experience. Not all the data was transferred, basic functions don't work, be careful not to choose this CRM for your company

PROS

Nothing is good. I have nothing absolutely positive to say about this CRM

CONS

Tasks don't work, sorting contacts doesn't work, saving tasks doesn't work, emails don't show up on timeline, very, very not user friendly.

Reasons for switching to Snapforce

I made a mistake. Hubspot is great

Timothy

2-10 employees

Law Practice

Less than 2 years

Review Source
This review was submitted organically. No incentive was offered

Reviewed March 2021

good product, good value

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

The drip marketing is the big thing.

PROS

Ease of use, being able to look up people by phone or email is also helpful.

CONS

When I have several entries for a client, I have to click on each one to see what's there. It would be nice to have once screen I could scroll through to see all notes without clicking each entry.

Reasons for switching to Snapforce

Agile couldn't do the drip marketing that we wanted. It was nothing but a database in the cloud. I could have done the same thing I was paying them for, with an excel sheet.