All Solitics Reviews
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Sagi
Gambling & Casinos, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great solution, awesome people!!!
Very positive, huge value for money, great people - from the support agent, through the data and developers and up until the C level and the [SENSITIVE CONTENT]
PROSThey have many segmentation and campaign capabilities, allowing to target users in real time, based on events and actions the user is doin, on site and through the marketing channels (Email, SMS etc.) They have great support and CS managers that will help you very fast and until you'll be satisfied with a solution
CONSImmediate reports should be improved significantly
Reason for choosing Solitics
Had the best solution
Reasons for switching to Solitics
Price, real time marketing
Niv
Gambling & Casinos, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Solitics real time engagement
Solitics have lots of 3rd party integration, great costumer success team. They do some customizations to the platform, They have out of the box solutions. Great team to work with.
CONSSolitics reports dashboard is not that great, but the team are working on improving it all the time.
Reasons for switching to Solitics
It was hard to apply changes, didn't support real time engagement.
Yaniv
Verified reviewer
Gambling & Casinos, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2021
solitics review
journeys and ad hoc campaigns for our players
PROSoptions for ad hocs and journeys, options for all channels campaigns.
CONSmessy, unclear, very unclear reports, needs alot of improvment
Gustavo
Gambling & Casinos, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Good CRM tool
User friendly, Solitics has a great customer support service, always ready to help.
CONSToo basic in some of its features. We would improve the segmentation section
Steven
Financial Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
Solitics for CRM Marketing
I have been a fan since starting to use Solitics. Initially I had a few teething problems but once we resolved a few load issues and other ad-hoc bits I have been very impressed. It's great to work with their team who you can tell are all very passionate about the product they sell.
PROSI have been a key user of Solitics for around 6+ months, having had experience across other major platforms in this space ie Marketo, Salesforce, Dotmailer etc. I really like how bespoke Solitics feels - there are many features that I really enjoy such as blocking specific marketing channels from sending to inappropriate customers. The Solitics product has been designed very cleverly where segmentation and data triggering are intuitive to build. Within the 1st few weeks' of using the product I was able to design multi-channel user journeys to try convert our prospects and clients and grow our retention strategy. The support team are all excellent and it's always a pleasure dealing with them.
CONSThe key addition I'd love is goal tracking within customer journeys. With such a bespoke system it would be great to be able to set a parameter for success eg compliance = compliant and judge out of 100% population entering the journey how many convert %.
Rotem
Gambling & Casinos, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
Solitics Review
Recommend them but of course it is necessary to check the competitors as well
PROSThe system is very intuitive, easy to use and very simple to explain and teach new users about it. easy to set up journey's & promotion , the Dashboard also clear to view
CONSBecause we use it for few brands it is not so convenient to use once we export the report, the report is very unfriendly and there is not so much how to control the fields there. Also there is no neat guide that explains / accompanies you as a user so that way you are dependent on a support team that is very nice but not always able to teach and explain all the options that the system have
Rami
Gambling & Casinos, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great experience
Solitics gave us an top notch tools to contact customers on real time which improve our performance and reduce churn rate significantly
PROSThe open minded of the integration and onboarding teams to customize and find out of the box solutions to make it best practice tool for our marketing and retention teams. Fast pace development, lots of new features and solutions are added all the time
CONSthe reporting system still required some improvement but in overall i can't pinpoint on specific cons
Reason for choosing Solitics
Great value for money. Solitics first learn our pain points and after worked with us on solutions Business partners that become friends
Roman
Gambling & Casinos, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Solitics Customer Data Platform
Great performance of data-driven in real-time. Easy to customize events for triggers in different journeys. Very helpful support and CS management.
PROSGreat performance of data-driven in real-time. Easy to customize events for triggers in different journeys. Very helpful support and CS management.
CONSI haven't found anything to dislike at this moment.
Slavi
Verified reviewer
Capital Markets, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Platform with huge potential
It's very flexible and can be adjusted to the needs.
CONSIt requires very good planning from the absolute begining. Pretty much like everything.
Dima
Gambling & Casinos, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Very good product
Ease of use. very good and quick customer service, will help you with anything
CONSlack of option to create control groups for campaigns
Galia
Education Management, 5,001-10,000 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2022
Solitics content management
Very nice platform to create, edit and customize your content to create high value campaigns.
CONSUsing the software for short time, but seems like reporting require some improvment.