--- title: "SPOTIO Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SPOTIO. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SPOTIO is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/spotio-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Lead Management Software](https://www.softwareadvice.com/marketing/lead-management-comparison/) / [SPOTIO](https://www.softwareadvice.com/crm/spotio-profile/) / SPOTIO Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/spotio-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/spotio-profile/alternatives/) # SPOTIO User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 78 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 52 reviews (67%) - 4 stars: 13 reviews (17%) - 3 stars: 5 reviews (6%) - 2 stars: 1 reviews (1%) - 1 star: 7 reviews (9%) ### Most mentioned pros - My name is Eric Rayle, and I've gone from scribbling notes on scraps of paper to having all the tools I need to conquer the neighborhood in one convenient app. - It's like having a crystal ball, but for sales (and let's be real, salespeople could probably benefit from a crystal ball).And don't worry about those pesky data entry tasks – Spotio has got you covered. - Spotio is super user-friendly, so even if technology isn't your forte, you'll be able to navigate it with ease. Plus, the Spotio team is always ready to help you out if you get stuck. ### Most mentioned cons - Not a single positive experience. - We stopped using this software after a few months because we could not customize individual security settings in a way that would keep our lead information secure from entry level reps. - The reporting function is not accurate and not the greatest tool, so SPOTIO has areas of improvement to become a great software. ## SPOTIO customer reviews Showing reviews 1-25 of 78 (page 1). ### Great custom made lead capture and tracking software. - Overall rating: 5/5 - Reviewer: Justin R. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Spotio has worked well for our company. They have used it for years. It integrates well with our ZOHO CRM. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Love the mobile app function. Super easy to use and has very accurate map data. #### Cons The app lacks some report functions and has gotten more difficult to input the info. I need over time. --- ### Good with Opportunity for Excellent - Overall rating: 4/5 - Reviewer: Kevin D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros Spotio's interface allows quick and simple territory creation for the field teams, allowing for quick deployment. The mobile app is intuitive and responsive, so the teams can learn to use in small amount of time. Geo-tracking of leads and their status will display the distance when someone submitted the work, so for door-to-door teams, you can actually see if someone was 1 feet or 1000 feet away. #### Cons Territory management system actually went backwards after the release of 2.0. When creating a territory, it use to populate the number of leads and the name of the individual assigned in a given area, however it the second iteration, they removed that feature, and made it difficult to find out. The reporting function is not accurate and not the greatest tool, so SPOTIO has areas of improvement to become a great software. --- ### Terrible - Overall rating: 2/5 - Reviewer: John R. - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Software is good and accurate. Easy to use and it saves a lot of time. Maps work very well and can even tell you the names of the business in the area. #### Cons Poorly run start up company with zero customer support. When you cancel, Spotio will continue us to charge you until you catch it. This is complete and absolute credit card fraud. These hicks from Texas will just laugh when you discuss the credit card fraud issue. Stay away from this company. They are not ready for the price tie and are poorly run. Be prepared to be bombarded by phone calls trying to sell you more services or just waste your time. Sort of like when you waiter does to your table 50 times to ask you how everything is. #### Vendor response Mr. Ruth, you chatted in with our support 3 months asking how to cancel your account. We sent you instructions on how to execute this inside our app which you neglected to do. 3 months pass and you realized you forgot to cancel it and demand a refund. We can't give you a refund because you changed banks in that time so we offer to send via PayPal or check. We gave you a refund even though the terms of service you agreed to don't require us to do such. We wish you the best in your future endeavors. Replied October 2017 --- ### Best door-to-door app I've ever used! No reason to try another one ever. - Overall rating: 5/5 - Reviewer: William K. - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Easy-to-use mapping software -Complete mobile accessibility -Painless database uploading -Can handle ALL my data without restriction -Pins reflect number of times a home was visited -Easy to get in touch with service/support team -Motivational emails keeping the focus on selling -Interface design is easy to navigate and use -Easy to add additional salespeople and transfer pins -Low cost compared to competitors -Seamless integration with other commonly used programs -Ability to use lead generation option (I currently don't use it, but it's cool to have in case I need it) Overall... Spotio was WELL thought out. If anyone is debating whether to use this product, I'd say go ahead and try it. It is definitely worth every penny. #### Cons The only thing I can actually say I don't like about this software is the way they group pins together on the map. Even though the map may load a bit slower, I would still like a feature that allows me to either turn on a grouped view or a colored region. Using a simple circle with a number in it doesn't actually represent my region accurately. Not a deal-breaker... just trying to find something negative to say about the product. The pros heavily outweigh the cons. --- ### Great for Tracking - Overall rating: 4/5 - Reviewer: Ashley M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's been beneficial in tracking all the customer's homes we've been to, spoken to, etc. and allows us to add notes with those addresses. It's nice because we won't accidentally end up going to the same houses we've already been to and disturbing customers we've already spoken with. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros We're able to easily track which customer's homes we've knocked doors at. GPS allows you to add a pin very easily and track the address. #### Cons You are unable to unselect the default fields. We've also struggled to get the spotio calendar to sync with Google Calendar. I've talked to support and they basically told me it should be working and left it at that. It's still not integrated. --- ### I have absolutely loved using Spotio as a solar company. I would highly recommend it to everyone. - Overall rating: 5/5 - Reviewer: Caden C. - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite thing about Spotio, the big reason actually why we switched to it, is because it's integrated tracking system. With this system, we're able to actually track each rep that's on the door and make sure that when they drop a pin, that they're doing it from where they say they're doing it from. This means that if we have a rep who is supposedly knocking doors, but is actually in his car dropping pins, we can see that. Additionally, it makes canvassing simple. I love the both the mobile app and web app. #### Cons The thing I dislike most right now is that fact that when we zoom out to see all of the areas in a particular city, the areas disappear. In order to see the outlined areas, you have to zoom in more. The only downside to this is that when you zoom in, you aren't able to see every area on your screen at once. This isn't a big deal, and I've been explained that it was made that way to speed up the system, but for our purposes as a national solar company, it can be annoying when we want to look at a whole city on the Spotio map --- ### Spotio Review - Overall rating: 1/5 - Reviewer: Garth A. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Horrible, should have left sooner. Couldn’t meet with me the day before my quarterly invoice came in and then denied my refund on the billing date for the next quarter. Not the way to treat customers! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Not much! On boarding was brutal. The admin portal was easy to learn but only 1 person needs to know that. #### Cons Saving data for reference was poor. Sync mode was poor. App was never reliable. Customer support is non existent! They want to do everything over email . #### Reasons for choosing SPOTIO The other company couldn’t capture metrics like Spotio said they could, Although they were always off! Never could trust the numbers --- ### The only door knocking app that I could find that was reasonably priced and had the features I need. - Overall rating: 5/5 - Reviewer: Patrick W. - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered It just works! It's the ideal solution to help you capture the relevant information you need when speaking to someone about buying or selling their house. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Fast (important when walking between homes) - It's very accurate - It's cost-effective - Lots of features - Works with Zapier to integrate with my CRM - I like that I can customize the status of the contact It's the ideal solution for door knocking Realtors. I have referred several colleagues and they have all been pleased with the solution. #### Cons When I door knock stacked/townhouses adding the leads close to each other can be a little challenging. I had some challenges in brand new subdivisions. Some of the houses were not showing as built on their system so that might be the issue, these were brand new homes. --- ### This CRM is an Absolute Must for F2F! - Overall rating: 5/5 - Reviewer: Bailey C. - Industry: Renewables & Environment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Data analytics, organization, lead/sales performance tracking, territory management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accurate locations, updated freq. Easy user interface. Territory management. Import/export data. Support staff. Price! #### Cons Sometimes, there are bugs, which makes it really a pain when you have 26 users, and everyone has to wait a day for the support staff to resolve. Also, the app isn't as friendly for iOS, which I prefer the ipad on app. Otherwise, no complaints. --- ### Spotio app is amazing. Its by far my most favorite and most used app for my real estate business. - Overall rating: 5/5 - Reviewer: JC G. - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros * Easily track leads and follow up * Exports Spotio leads to a spreadsheet to add to your CRM * Tap a pin easily track contact info * Import an existing database to Spotio for information about your prospects. Just tap the pin and everything you need to know pops up when you are in the field * Amazing customer service --- ### My experience has been fantastic dealing with Leilani has been excellent!!! - Overall rating: 5/5 - Reviewer: Cecil M. - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Important data collection on where the company and my department is doing well and where there are areas of improvement needed. Territory management helps us to making sure we are utilizing eachHelps my reps to be more organized and work on time management and managing their territories that are given to them, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, useful reports and data to increase business and work areas where improvement needed with the Spotio reports. #### Cons missing pins, crashing at times, errors which are expected with new software implementation in our company. --- ### Has been a great tool in regards to really getting laser focused on our zero-core target market. - Overall rating: 5/5 - Reviewer: Tyler L. - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Great way to focus on the target audience, and also gives a great ability to follow back up with customers via the calendar and scheduling appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use of the interface. I enjoy the ability to update customers information on the go, and it gives me an easy way to keep track of all customers and information. #### Cons I wish the computer version could tie in my calendar with my company calendar, but this is a very minor thing. Overall, the software is fantastic. --- ### Best door knocking manager out there! - Overall rating: 5/5 - Reviewer: Jason J. - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have tried legion, sales rabbit and spotio. Hands down spotio has best features and ease of use. Support is free and they have been responsive to every question. #### Cons Does take some battery in field but all these gps apps do. You can disable it in your power settings. --- ### It is a great tool out in the field: easy to use and navigate - Overall rating: 5/5 - Reviewer: Mike C. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered It makes my daily dispositions easily accessible and organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. It's simple to add an address and modify if needed. I like being able to track my daily activity to ensure I'm on track to hit my daily goals #### Cons Sometimes the address doesn't populate correctly, and when there is a building complex with multiple suites, trying to open a previously saved address will not pull up the same business listed in the suite list. I'll have to try multiple clicks to find the correct company --- ### Lead tool - Overall rating: 5/5 - Reviewer: Richard F. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Incredible, this has made me a ton of cash. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love the pins and you can leave a message #### Cons Lag sometimes and you can’t see any pins --- ### Great app, easy tracking and easy to use for a team. - Overall rating: 5/5 - Reviewer: Ethan B. - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Data is simple to pull up and input. It has online and mobile apps so it's easy to use and review on all devices. #### Cons Kills battery on device. It wears down the battery on tablets or on a phone. If there was a way to use without location always on may help. --- ### Amazing - Overall rating: 5/5 - Reviewer: Candice D. - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use this app to assist people with insurance and making sure they are signed up or have the correct resources and this app has made it so much easier for me it's crazy it's so easy to use as well. When I had a question customer service agent helped me with my question so fast it didn't even slow me down to help the next person. Great app, I can really see how it can help someone who is really using it for major sales !!! DOWNLOAD NOW AND GET THE KNOCKING!!! --- ### Horrible company, lack of communication and support - Overall rating: 1/5 - Reviewer: William C. - Industry: Insurance - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Hard to say as SPOTIO took our payment then blocked us from using it. Costs us thousands of dollars to bring team in for training and all SPOTIO could say was sorry. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons Signed contract, spotio processed payment. Next week flew entire staff in for training then spotio pulled the application. No phone support and no customer support at all. Very confrontational and rude. Went to Sales Rabbit very supportive and easy to deal with. #### Vendor response We've only had to fire 2 customers in almost 4 years and this was one of them. It all started when we realized he tampered with our standard agreement prior to signing it and tried passed it off as the original one. After that he verbally berated 3 of our staff members for no reason. This is all within a week and even before he used our product. At that time we decided it was better to not have his business if he was going to treat our team that way. We immediately refunded his payment and had to part ways. Good luck to whomever has the privilege to work with Mr. Cox. Replied October 2017 --- ### inovative, easy to use - Overall rating: 4/5 - Reviewer: Leon R C. - Industry: Renewables & Environment - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Records my workday. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Have a great way to document my work day. The pins are easy to set, Inovative in recording my path from one house to another Love using it to qualify the correct southern exposure for solar panels. #### Cons Difficulty defining separate house that are close to each other. I have had difficulty obtaining a tally from the data. Plus data is inaccurate because of data merger from the house too close to each other. --- ### Great app that allows you to keep track of all your accounts & prospects in a easy to follow format. - Overall rating: 5/5 - Reviewer: Craig W. - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use when entering information. Information is available in real time which allows you the opportunity to make decisions on the spot in the field. The location tracker when pinning each house is very accurate also. #### Cons If there is anyway you could incorporate google maps over the top of it , adding layers so you can check distances from one pinned location to the next or just as a added benefit. --- ### I really enjoyed using SPOTIO over the last few months. - Overall rating: 5/5 - Reviewer: Ben W. - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SPOTIO has just been really easy to use. So far it's never crashed which is a plus and it's super user-friendly. It doesn't require much training and servers it's purpose well. #### Cons I wish you could auto populate some data. Homeowners name and other information that is some times available on other door to door tools. It also really nice if there was a soft credit check ability. --- ### This is a great program to enter and track leads - Overall rating: 5/5 - Reviewer: Brent C. - Industry: Insurance - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Its easy to enter and export information. It saves a lot of time instead of writing and then transposing information into a spreadsheet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of entering information and that all the information can be exported to an Excel spreadsheet. #### Cons Some of the addresses and postal codes may be shown incorrectly, but they can be updated very easily. #### Vendor response We appreciate your review Brent. Thanks! Replied September 2017 --- ### Our company had multiple accounts, we needed to cancel some and everyone was so helpful! - Overall rating: 5/5 - Reviewer: Jodi G. - Product usage: Used weekly for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Spotio customer service was remarkable! The software is helpful and the friendly support made it even better. --- ### Excellent - Overall rating: 5/5 - Reviewer: Joe P. - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Before spotio our team had to text leads to each other. Since Spotio we have been able to take advantage of the metrics they provide, organize ourselves, and not get people angry by double-knocking doors! It's great! --- ### Spotio is a pretty solid choice overall - Overall rating: 3/5 - Reviewer: Dee W. - Product usage: Used unspecified for unspecified - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used this last season to track Door to door sales leads. There are a lot of cool things about it and the price is fair. Will likely use it again this year #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It works well #### Cons Customer service wasn't the best ## More reviews [Next reviews](https://www.softwareadvice.com/crm/spotio-profile/reviews/?page=2) --- SPOTIO Reviews, Pros and Cons - 2026 Software Advice