--- title: "SuperOffice CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SuperOffice CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SuperOffice CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/superoffice-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [SuperOffice CRM](https://www.softwareadvice.com/crm/superoffice-profile/) / SuperOffice CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/superoffice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/superoffice-profile/alternatives/) # SuperOffice CRM User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 133 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 47 reviews (35%) - 4 stars: 72 reviews (54%) - 3 stars: 8 reviews (6%) - 2 stars: 6 reviews (5%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The many extensions via apps enable easy integration of other systems. - It has very good API connection options that are also very well documented. - Screens can be customized very easily. ### Most mentioned cons - In our case we were missing a module to handle workorders and field service. - A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years! - When testing solutions, i dont have the ability to login as another use, to test their end - i have to get their password etc. ## SuperOffice CRM customer reviews Showing reviews 1-25 of 133 (page 1). ### review Super office - Overall rating: 4/5 - Reviewer: Magriet v. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered our CRM is in there, we work with projects #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros functionality, ease of use. great to have an online version also for the people on the road. #### Cons it takes a while before you understand working in SO as an admin. --- ### Save time and increase overview - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Good product, easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people. #### Cons Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all. Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel. --- ### Outdated CRM, not built for deployment in the cloud - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have recently decided to move away from SuperOffice to a new CRM #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Integrated quoting Some external apps (although very few) #### Cons The UI is extremely clunky, looks like an installer-based application that they have tweaked to be able to deploy to the cloud. It does not support having multiple tabs open in the browser. The integration to O365 is OK when it works, but it frequently disconnects and requires a re-install. More importantly, it is not built to support a sales process. 50% of the product seems to be affected by some kind of unfortunate workaround/tradeoff they have made as they scaled from a digital rolodex to an attempt to be a proper CRM solution. --- ### SuperOffice: Easy to use, very good support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered SuperOffice makes it very easy for me to manage my clients. It's also nice to see everyone's activity in my team. When there's some issue, SuperOffice support is very fast answering questions and solving problems. That's one of the things i admire most. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities #### Cons The development; there are not so many new features introduced last year. --- ### User-Friendly Interface with the core essentials - Overall rating: 5/5 - Reviewer: Martin B. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Been using other CRM-systems and to be honest SO is the one that has been easiest to work with. Navigation through companies, contacts and also the ease to search and find for information is the thing that makes me use the CRM. For a small company that needs a tool to make all company data visual and easy to access for their daily routines I will gladly recommend the SO application. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User-friendly interface Integration with Microsoft Office 365 ERP integration #### Cons Experience with web version compairing to core version Visual aspect could be improved --- ### Superoffice really good CRM - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Really good and fast support if anything would fail #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used Superoffice for over 15 years and the Superoffice CRM online version is a really good product, easy to use and easy to connect on whatever platform you are on #### Cons Really nothing to complain about works really good --- ### Userfriendly CRM - Overall rating: 4/5 - Reviewer: Sabrina M. - Verified reviewer: Yes - Industry: Import and Export - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered We had a lot of seperate lists at our office. it was a lot of work to adjust all of the listst, now, with SuperOffice, we only have to do it once. Another Pro is that we, as marketing, are not the only one who is responsible for all the adjustments. Sales can do it to and we always have an up to date overview. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is really easy to use. A lot of information can be found on internet. A lot of possibilities (customizable). Pirce (if you use the standard version. #### Cons customizable, but expensive and as marketeer I have to say that the marketing tool is limited --- ### Client and project easily linked - Overall rating: 4/5 - Reviewer: drs. Moniek R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I've worked with several CRM software, but this is by far the best. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is very easy to link a client to a project and reverse. Correspondence, data, information and documents can be stored and easily retrieved. #### Cons The online support is a bit slow or the button doesn't work, so you have to email separately. --- ### One of the best CRM tools! - Overall rating: 4/5 - Reviewer: Lay San T. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We will get reminder to return call for follow up. Its a great tool to improve customer satisfaction! #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Very easy to use, allow users to customize it to their preference. It helps me in my daily jobs, it saves me a lot of time, improve my time management as well. #### Cons so far so good, maybe it could be better if able to integrate with other software?! The user interface is slightly outdated. --- ### User friendly CRM - Overall rating: 5/5 - Reviewer: Björn F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I have all of my customer information and sales at one place and easy to se whenever i want to have a good overview of things to be done and things that i have archived. Ill never forget anything at my work so this is my best friend at the moment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Almost everything, especially that i always can remind my self about the next thing to do. #### Cons Haven't discovered any not likeable things yet. --- ### The CRM for SME business - Overall rating: 5/5 - Reviewer: Andy H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice. The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too. Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact. #### Cons Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system! --- ### Feedback review on SO - Overall rating: 4/5 - Reviewer: Johan B. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time. #### Cons I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc. The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc. --- ### Have used SuperOffice on and off since 1995 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Keep track of clients and candidates and setting a an easy "to do/reminder list" #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far. #### Cons For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful. --- ### Smart and affordable CRM Software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered A great way to manage your CRM, to keep up everyone on the same page and in the know. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The CRM allows us to combine all sales-leads and communications that one client receives. It creates oppurtunities to improve our way-of-working on a daily basis. #### Cons Creating marketing-mailings takes a lot of time and the superoffice helpdesk cannot provide sufficient support in this area. --- ### SuperOffice is a joy to work with - Overall rating: 4/5 - Reviewer: Liesbeth W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered When SuperOffice is working it is absolutely amazing and really helps to optimise your work. But when SO is down, it is stressful because you can't access the information you need to do the job. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is easy to use. You can find information fast. It is a pleasure to work with. #### Cons SuperOffice has had some issues lately. You can't access the website for a while. Therefore you can't work as efficiently as you would like. --- ### About SuperOffice CRM-on line - Overall rating: 5/5 - Reviewer: Fredrik A. - Verified reviewer: Yes - Industry: Machinery - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered I´m very happy to be a user. It is so easy to be in control of the sales/project process, but of course wrong input to the system and you will get wrong out put. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is an easy way to catalog your customer with projects and sales and get reminders to follow up #### Cons It is not so easy to change a field (administrator mode). But this can also be because that I´m not very often in admin. --- ### Overall happy with SuperOffice - Overall rating: 4/5 - Reviewer: Sanne M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is userfriendly and support when needed is often quick and helpfull. #### Cons For some wanted functions or if you want to expand your own system, you can buy apps. That means it cost extra and because there is a solution (provided by others) this will not be developed bij SuperOffice anymore . --- ### Good choice - Overall rating: 4/5 - Reviewer: Marjan K. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Every communication moment with a customer/ relation can be saved in the right dossier. Very easy! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy way to save information and make it accessible for collegues. #### Cons The mobile app doesn't work very good. You need to log in very often. While the app should be an easy way to use Super Office on the way. --- ### Review SuperOffice - Overall rating: 4/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Normally it is a very pleasant program to work with and I found all customer information really easy. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros When there are no disruptions, it is a very pleasant program to work with. #### Cons The last time I sense a lot of problems in the national failures. These will really have to decrease. --- ### SuperOffice CRM - Overall rating: 4/5 - Reviewer: Peter H. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered to keep on top of all buisiness is so easy wth SO. I follow simple steps everyday and the administration is no hassle. Great and simple. I like it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to get started and understand, very logically built. #### Cons The onlineversion is slower than the App version on the computer. --- ### Very usefull product - Overall rating: 4/5 - Reviewer: Robb d. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered We use this product to help our customers for quick access to the informtion they need. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The software is a complete CRM system which fitts our bussiness sue. #### Cons It takes some time to adapt the working order of the product. This could be enhanced. --- ### Helps me keep track of customers, suppliers and projects - Overall rating: 4/5 - Reviewer: Camilla W. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Helps me keep track of customers, suppliers and projects #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros User friendly, easy to navigate, very nice layout #### Cons The calendar cannot be linked to Outlook in the web interface and that you can not "free text" a booking --- ### Good CRM system - Overall rating: 4/5 - Reviewer: Åsa W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A lot of possibilities to store and search customer data in the system. #### Cons That you can't make a selection of all customer activities and documents in the same selection. --- ### The best CRM software ever! - Overall rating: 5/5 - Reviewer: Manon D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered User-friendly software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is easy to use. All the information you need is together. #### Cons There is nothing I don't like. All the information you need is together. --- ### . - Overall rating: 3/5 - Reviewer: Trine B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Statistics and easy to follow e-mail conversations #### Cons Slow system and too many "clicks" to get into different boxes and get information ## More reviews [Next reviews](https://www.softwareadvice.com/crm/superoffice-profile/reviews/?page=2) --- SuperOffice CRM Reviews, Pros and Cons - 2026 Software Advice