--- title: "SuperOffice CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SuperOffice CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SuperOffice CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/superoffice-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [SuperOffice CRM](https://www.softwareadvice.com/crm/superoffice-profile/) / SuperOffice CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/superoffice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/superoffice-profile/alternatives/) # SuperOffice CRM User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 132 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 47 reviews (36%) - 4 stars: 71 reviews (54%) - 3 stars: 8 reviews (6%) - 2 stars: 6 reviews (5%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The many extensions via apps enable easy integration of other systems. - It has very good API connection options that are also very well documented. - Screens can be customized very easily. ### Most mentioned cons - In our case we were missing a module to handle workorders and field service. - A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years! - The most critical problem is that selections are extremely limited. ## SuperOffice CRM customer reviews Showing reviews 1-25 of 132 (page 1). ### User-Friendly Interface with the core essentials - Overall rating: 5/5 - Reviewer: Martin B. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Been using other CRM-systems and to be honest SO is the one that has been easiest to work with. Navigation through companies, contacts and also the ease to search and find for information is the thing that makes me use the CRM. For a small company that needs a tool to make all company data visual and easy to access for their daily routines I will gladly recommend the SO application. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User-friendly interface Integration with Microsoft Office 365 ERP integration #### Cons Experience with web version compairing to core version Visual aspect could be improved --- ### Save time and increase overview - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Good product, easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people. #### Cons Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all. Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel. --- ### Outdated CRM, not built for deployment in the cloud - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have recently decided to move away from SuperOffice to a new CRM #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Integrated quoting Some external apps (although very few) #### Cons The UI is extremely clunky, looks like an installer-based application that they have tweaked to be able to deploy to the cloud. It does not support having multiple tabs open in the browser. The integration to O365 is OK when it works, but it frequently disconnects and requires a re-install. More importantly, it is not built to support a sales process. 50% of the product seems to be affected by some kind of unfortunate workaround/tradeoff they have made as they scaled from a digital rolodex to an attempt to be a proper CRM solution. --- ### SuperOffice: Easy to use, very good support - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered SuperOffice makes it very easy for me to manage my clients. It's also nice to see everyone's activity in my team. When there's some issue, SuperOffice support is very fast answering questions and solving problems. That's one of the things i admire most. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities #### Cons The development; there are not so many new features introduced last year. --- ### Great CRM that helps our company in different fields (finance-sales-marketing-support) - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments. #### Cons That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice. --- ### Using it for decades now and still using it every day. That means something. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Knowledge of customers, documents ordened, GDPR compliant #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Complete solution including document control, mail-functionality and now also on-line so less local maintenance. Also the IOS Apps function great. #### Cons There are for us not much downsides on the product, but if i had to name one it would be faster starting speed online. (but maybe that is because of the connections sometimes) --- ### Good platform with highly customizable, but expensive - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using it as ticketing system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros It's possible to write a lot of customizations and to adjust it just as you wish. Fast and robust system #### Cons Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price. --- ### 1+1=3 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Taking over the work load of my colleague during holidays / absence. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around. #### Cons It is sometimes working too slow when opening an e-mail. --- ### Superoffice really good CRM - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Really good and fast support if anything would fail #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used Superoffice for over 15 years and the Superoffice CRM online version is a really good product, easy to use and easy to connect on whatever platform you are on #### Cons Really nothing to complain about works really good --- ### One of the best CRM tools! - Overall rating: 4/5 - Reviewer: Lay San T. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We will get reminder to return call for follow up. Its a great tool to improve customer satisfaction! #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Very easy to use, allow users to customize it to their preference. It helps me in my daily jobs, it saves me a lot of time, improve my time management as well. #### Cons so far so good, maybe it could be better if able to integrate with other software?! The user interface is slightly outdated. --- ### Superoffice as CRM - Overall rating: 5/5 - Reviewer: Daniel L. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Profesional sales tool #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very good and complete sales tool. Professional set up and good connection to outlook. #### Cons In our case we were missing a module to handle workorders and field service. We were also missing the possibility to handle agreements and a machine register connected to the customers. --- ### Moving to SuperOffice 8.5 from previous Superoffice Version - Overall rating: 5/5 - Reviewer: Jan S. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered SO is a central part. We do several additional applications - using the database ids for persons, projects etc... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology. #### Cons I would like to have a person connected to different companies. We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien". #### Reasons for choosing SuperOffice CRM We still had superoffice. I am developer for different companies, so I also know adito oder salesforce. But in this constellation SO looks like a very goos choice. We can reuse all of the views directly pointing into the SO database since 10+ years with realy minor changes. --- ### My experience after one year we work with SuperOffice - Overall rating: 4/5 - Reviewer: Rob S. - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered In general, the system works well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive. #### Cons The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section. In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice. Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way. --- ### CRM software in the car-leasing business - Overall rating: 5/5 - Reviewer: Norbert C. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The overall support from the supplier is great, with periodic trainings or workshops and a quick response to issues. The software itself is straightforward to use, with numerous possibilities and a proper link with other software, e.g. Outlook. #### Cons The options and possibilities can be quite overwhelming to new users. Therefore, a new user needs to be properly introduced to SuperOffice. --- ### Easy to use and fully linked CRM system - Overall rating: 5/5 - Reviewer: Karolina C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about SuperOffice is that it is connected and linked in all directions. No matter where in the system you add information it automatically connects the information on all linked parts. #### Cons Some reports can be tricky to costumize and layout may not be exactly how you want it. But it is flexible and you can build almost everything you wish. --- ### Intuitive CRM software with attractive graphical interface - Overall rating: 5/5 - Reviewer: Sheila R. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered It is a good way to keep your contacts and correspondence in order so that all staff can have access. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy even for salesmen to understand. I like the integrated mailing function. #### Cons If you have a lot of users it can be quite expensive, especially in the cloud. A separate licence is required for the smartphone version. --- ### It takes time to get the most out of SuperOffice, but the many possibilities make it worth. - Overall rating: 4/5 - Reviewer: Talitha M. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions. #### Cons We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Camilla G. - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered A good software that fullfills my needs for a CRM software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It´s easy to use and can handle a lot of data in an easy way. For companys with a lot of customers this software is a great tool. You can share info with your co-workers easily. #### Cons The look of it feels a little bit outdated. --- ### Great Value for Money - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Capital Markets - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our reporting had been bad using other software, but, this has helped us improve a great deal in our customization of reports. We present everything in our company outlays, and it blends well with everything else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros For our company which handles a lot of data, it has been of great help. Moreover, it is very easy to use and has room for customization. #### Cons In a day where business intelligence is becoming of greater importance to the business world, it would be of great help if it is integrated to other software for the purposes of improving business reporting. --- ### Many functions - Overall rating: 4/5 - Reviewer: Annemarie V. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good product, easy to use, many possibilities/functions, helps with structure in your contacts. Good marketing module. Followed interesting training marketing at haed office. #### Cons At this moment everthing is okay for our company. --- ### User-friendly and flexible interface! - Overall rating: 5/5 - Reviewer: Gert v. - Industry: Building Materials - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered SuperOffice CRM has helped us to structure our work processes, focus on the customer, control of our sales funnel. Thanks to that we have increased our marketshare by growing in a shrinking market and realized an impressive improvement of our result. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros User-friendliness: easy to get started, logical navigation, great Search functionalities #### Cons No real dislike: it is more the wide variety of functional possibilities that takes time to get acquainted with. --- ### Superoffice is just what we needed - helps keep our data centralised and easy to keep up to date. - Overall rating: 5/5 - Reviewer: Hannah M. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - The Superoffice live chat is a great feature we use on our website. We have had a few enquiries from this already. - Through Superoffice we are able to track consent with the current GDPR and update it when we get opt ins. #### Cons The mailings aren't the easiest to create and does take a little while to get used to. Once you have done a few of them, it gets easier. --- ### Go for SuperOffice - Overall rating: 4/5 - Reviewer: Fredrika A. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The way you can built the Projects and sales yourself after your own Company needs. Set up tasks after need and do Changes to it easily. #### Cons The lack of Workgroups, would really like that to be a standard feature instead of Always use the selection. That it is hard to search for your saved e-mails with just a Word. --- ### Very simple and versatile - Overall rating: 4/5 - Reviewer: Malin R. - Verified reviewer: Yes - Industry: Media Production - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered We use SuperOffice mainly as a way to administrate our client and prospect lists and to analyse our business needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place. The to do lists and different selections you can set up according to your own needs make our teams more efficient and allow them to have a great overview over their own clients and activities. #### Cons It can feel a bit fiddly to set everything up before you really get to grips with it. --- ### Good price to quality ratio - Overall rating: 5/5 - Reviewer: Dustin Z. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Easy to use online CRM system, nice look & feel, easy mail integration, pocket CRM is a great add-on for using on your mobile phone #### Cons Would prefer to have an integration with for instance MailChimp or other marketing tools, since I'm not really enthusiastic about the features that are within Superoffice on this matter. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/superoffice-profile/reviews/?page=2) --- SuperOffice CRM Reviews, Pros and Cons - 2026 Software Advice