SuperOffice CRM Software

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FrontRunners 2021

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About SuperOffice CRM

SuperOffice CRM is a customer relationship management (CRM) solution that caters to midsize businesses across various industries such as financial services, recruitment, manufacturing, hospitality and more. Key features include contact management, project and document management, email marketing, automated ticket routing and live chat integration. SuperOffice provides users with a central repository that allows them to manage their sales pipelines, marketing campaigns and customer support services. SuperOffice can either be installed on-premise or hosted in the cloud. Additionally, the solution also offers integration with multiple third-party applications such as Office 365, GSuite and more. Services are offered on a monthly subscription basis that ...

SuperOffice CRM Pricing

Standard CRM: €45/user/month, billed annually. Marketing: €56/user/month, billed annually. Sales: €56/user/month, billed annually. Service: €56/user/month, billed annually. Complete CRM: €66/user/month, billed annually.

Starting price: 

45.00 per month

Free trial: 

Available

Free version: 

Not Available

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SuperOffice CRM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 124 reviews

User Profile

André

Ing. Fritz Schroeder GmbH & Co. KG

Verified reviewer

Company size: 11-50 employees

Industry: Machinery

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed April 2021

Mit SuperOffice einfach Kundenbeziehungen auf- und ausbauen!

Mit SuperOffice können Kundenbeziehungen einfach abgebildet, auf- und ausgebaut werden. Das CRM ist sehr bedienerfreundlich, so dass es jedem Mitarbeiter*in möglich, auf den CRM-Zug aufzuspringen.

Pros

Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM. SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

Cons

Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

Reasons for choosing SuperOffice CRM

Aufgrund der sehr einfachen und intuitiven Bedienung.

Matt

Events Managed

Verified reviewer

Company size: 2-10 employees

Industry: Events Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed April 2020

You can almost say it 'runs the company'!

We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Pros

I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Cons

The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

Reasons for choosing SuperOffice CRM

Cost and simplicity. The others needed too much work and cost to develop for our needs. SuperOffice had these areas ready made in the price with easy ways to adapt to our needs.

Reasons for switching to SuperOffice CRM

Zoho was not easy to navigate and the costs accumulated quite quickly when you started using the system more.

Maria

Omniprocess

Verified reviewer

Company size: 11-50 employees

Industry: Industrial Automation

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

3

Value for money

2

Customer support

5

Functionality

3

Reviewed April 2019

Super Office My Experience

Pros

I like the layout, it is easy to read from the screen, and you get a good overview. The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Cons

It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

Eva

Yrgo

Verified reviewer

Company size: 11-50 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

4

Functionality

4

Reviewed April 2020

Stellar CRM

SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Pros

It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Cons

Perhaps the marketing module should be included in the base package.

Reasons for choosing SuperOffice CRM

Affordable and contains a wide range of practical and intuitive features, and comes with a user friendly interface.

PAOLO

Zucchetti AXESS

Verified reviewer

Company size: 51-200 employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

4

Functionality

5

Reviewed February 2021

CRM for different business realities

On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.

Pros

Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way. It is the first CRM that allowed us to integrate the data of our management program.

Cons

In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.

Reasons for switching to SuperOffice CRM

Essentially the high costs of technical support

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