About SuperOffice CRM

SuperOffice CRM is a customer relationship management (CRM) solution that caters to midsize businesses across various industries such as financial services, recruitment, manufacturing, hospitality and more.

Key features include contact management, project and document management, email marketing, automated ticket routing and live chat integration.

SuperOffice provides users with a central repository that allows them to manage their sales pipelines, marketing campaigns and customer support services.

SuperOffice can either be installed on-premise or hosted in the cloud. Additionally, the solution also offers integration with multiple third-party applications such as Office 365, GSuite and more.

Services are offered on a monthly...


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Supported Operating System(s):

Web browser (OS agnostic)

121 Reviews of SuperOffice CRM

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(41)

41

4 stars

(69)

69

3 stars

(6)

6

2 stars

(5)

5

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 121 results

July 2018

Marcel from trainXpert

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

It really is the most user friendly CRM that you can imagine.

Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Pros

User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Cons

Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

April 2020

Matt from Events Managed

Company Size: 2-10 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

You can almost say it 'runs the company'!

We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Pros

I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Cons

The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

Reasons for Choosing SuperOffice CRM

Cost and simplicity. The others needed too much work and cost to develop for our needs. SuperOffice had these areas ready made in the price with easy ways to adapt to our needs.

April 2019

Maria from Omniprocess

Company Size: 11-50 employees

Industry: Industrial Automation

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

April 2019

Super Office My Experience

Pros

I like the layout, it is easy to read from the screen, and you get a good overview. The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Cons

It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

June 2020

Andy from Applebee Marketing Limited

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

The CRM for SME business

Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice. The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.

Pros

The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too. Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

Cons

Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

April 2020

Eva from Yrgo

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2020

Stellar CRM

SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Pros

It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Cons

Perhaps the marketing module should be included in the base package.

Reasons for Choosing SuperOffice CRM

Affordable and contains a wide range of practical and intuitive features, and comes with a user friendly interface.