SuperOffice CRM

RATING:

4.20

(126)

What is SuperOffice CRM?

SuperOffice CRM is a customer relationship management (CRM) solution that caters to midsize businesses across various industries such as financial services, recruitment, manufacturing, hospitality and more. Key features include contact management, project and document management, email marketing, automated ticket routing and live chat integration. SuperOffice provides users with a central repository that allows them to manage their sale...

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CRM Suite
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How much doesSuperOffice CRM Cost?

Price starts from €45.00 per month

Free trial: unavailable

Free version: unavailable

What Features doesSuperOffice CRM offer?

Top SuperOffice CRM features and user ratings for each are:

Access Controls/Permissions
Activity Dashboard
Activity Management
Activity Tracking
Alerts / Escalation
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Auto-Responders
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Center Management

What Deployment Options doesSuperOffice CRM offer?

SuperOffice CRM offers the following deployment options:

Cloud, SaaS, Web-Based
iPhone (Mobile)
Android (Mobile)
iPad (Mobile)

SuperOffice CRM does not offer:

Windows (Desktop)
Chromebook (Desktop)
Mac (Desktop)
Linux (Desktop)
Windows (On-Premise)
Linux (On-Premise)

SuperOffice CRM Reviews

Overall Rating

4.20

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for SuperOffice CRM

1 - 5 of 126 Reviews

User Profile

Günther

Verified reviewer

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed July 2018

Get customer requests sorted and never "loose" a request.

OVERALL RATING

5.0

EASE OF USE

4.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Customer support works much better.

PROS

Quite easy to handle. Easy to edit cases and the connection to customer relations. All necessary information is visible.

CONS

None automatic update in the browser of the CsTags as the program is web based. Configuration of the user not that easy.

Johan

11-50 employees

Electrical/Electronic Manufacturing

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed December 2019

Feedback review on SO

OVERALL RATING

4.0

EASE OF USE

3.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

3.0

My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan

PROS

Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.

CONS

I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc. The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.

Maria

11-50 employees

Industrial Automation

Less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed April 2019

Super Office My Experience

OVERALL RATING

2.0

EASE OF USE

3.0

VALUE FOR MONEY

2.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

3.0

PROS

I like the layout, it is easy to read from the screen, and you get a good overview. The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

CONS

It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

Rob

51-200 employees

Automotive

Less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed October 2018

My experience after one year we work with SuperOffice

OVERALL RATING

4.0

EASE OF USE

4.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

3.0

FUNCTIONALITY

3.0

In general, the system works well.

PROS

The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

CONS

The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section. In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice. Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

Anonymous

2-10 employees

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed April 2019

Have used SuperOffice on and off since 1995

OVERALL RATING

4.0

EASE OF USE

5.0

VALUE FOR MONEY

3.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Keep track of clients and candidates and setting a an easy "to do/reminder list"

PROS

Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

CONS

For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.