SuperOffice CRM
What is SuperOffice CRM?
SuperOffice CRM is a customer relationship management (CRM) solution that caters to midsize businesses across various industries such as financial services, recruitment, manufacturing, hospitality and more. Key features include contact management, project and document management, email marketing, automated ticket routing and live chat integration. SuperOffice provides users with a central repository that allows them to manage their sale...

How much doesSuperOffice CRM Cost?
Price starts from €45.00 per monthFree trial: unavailable
Free version: unavailable
What Features does SuperOffice CRM offer?What Features doesSuperOffice CRM offer?
Top SuperOffice CRM features and user ratings for each are:
What Deployment Options doesSuperOffice CRM offer?
SuperOffice CRM offers the following deployment options:
SuperOffice CRM does not offer:
Most Helpful Reviews for SuperOffice CRM
1 - 5 of 126 Reviews
Günther
Verified reviewer
More than 2 years
Reviewed July 2018
Get customer requests sorted and never "loose" a request.
OVERALL RATING
EASE OF USE
4.0
VALUE FOR MONEY
5.0
CUSTOMER SUPPORT
5.0
FUNCTIONALITY
5.0
Customer support works much better.
PROSQuite easy to handle. Easy to edit cases and the connection to customer relations. All necessary information is visible.
CONSNone automatic update in the browser of the CsTags as the program is web based. Configuration of the user not that easy.
Johan
11-50 employees
Electrical/Electronic Manufacturing
More than 2 years
Reviewed December 2019
Feedback review on SO
OVERALL RATING
EASE OF USE
3.0
CUSTOMER SUPPORT
4.0
FUNCTIONALITY
3.0
My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan
PROSEasy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.
CONSI still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc. The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.
Maria
11-50 employees
Industrial Automation
Less than 2 years
Reviewed April 2019
Super Office My Experience
OVERALL RATING
EASE OF USE
3.0
VALUE FOR MONEY
2.0
CUSTOMER SUPPORT
5.0
FUNCTIONALITY
3.0
I like the layout, it is easy to read from the screen, and you get a good overview. The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.
CONSIt is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.
Rob
51-200 employees
Automotive
Less than 2 years
Reviewed October 2018
My experience after one year we work with SuperOffice
OVERALL RATING
EASE OF USE
4.0
VALUE FOR MONEY
4.0
CUSTOMER SUPPORT
3.0
FUNCTIONALITY
3.0
In general, the system works well.
PROSThe flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.
CONSThe data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section. In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice. Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.
Anonymous
2-10 employees
More than 2 years
Reviewed April 2019
Have used SuperOffice on and off since 1995
OVERALL RATING
EASE OF USE
5.0
VALUE FOR MONEY
3.0
CUSTOMER SUPPORT
5.0
FUNCTIONALITY
5.0
Keep track of clients and candidates and setting a an easy "to do/reminder list"
PROSVery user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.
CONSFor some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.