All Viber Reviews

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Karan

Accounting, 5,001 - 10,000 employees

Used free trial

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2022

Amazing communication application

User Profile

Olabisi

Verified reviewer

Supermarkets, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

A crucial communication and marketing tools for both start ups and standard organization

Our organization have had a substantial growth with the use of Viber as our messaging app, it has saved us time and money getting information out to our team members and our community, it has brought us more closer to our customers and helped maintain and improved our product and services without incurring money on advertisement and gaining more customers.

PROS

Viber has offered us a seemless service in areas of communication through chatting, video calling and sharing documents and details to our teams, communities and partners and has helped us create a good relationship with everyone and knowing their demands has thereby helped our organization grow in a substantial way, it's ease of use and navigation, remote access and safe environment where communication security is assured.

CONS

Over the last year, Viber has maintained its integrity to give its customers the best of communication experience so far, every needed functions for communicating is embedded and nothing to dislike yet .

Reasons for switching to Viber

Viber offered a more professional tools needed by our organization, it has helped us manager our customers data and community needs, knowing what every individual needed and easily cross-referencing later to improve our products.

User Profile

Ani

Verified reviewer

Telecommunications, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

Is Viber good for Business Communication?

Overall, I am satisified with Viber. No need to spend money sending messages or calling clients/partners residing abroad. International calls are rather costy, Viber solves this problem.

PROS

Viber is rather user-friendly, does not require frequent updates and expenses. Provides effective internal and external communication. File sending function is of great importance, you can share different formatted files, including PDFs, word documents, high definition JPGs which is helpful for a fast file sharing. Emojis are cool in the written communication where you do not hear the voice and tone of the speaker, they express the emotions easily. You do not necessarily have to use the app on your cell phone, you can install it on your PC or laptop as well.

CONS

The quality of video connection during the video calls is not the best. Definitely, it has a need to improve. When you are in a video call and get another notification on your phone, the video will disconnect causing a lot of inconvenience. When you send a photo and decide to delete it from your device, the recipient will no longer have access to it as well.

Reasons for switching to Viber

Personally, I think Viber is more user-friendly than What's app.

Se

Computer & Network Security, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed March 2024

Best Communication Platform since we are Young

I use Viber since I am 17. This is First Year student of my life. That time Viber is too useful for chatting with friends. That was amazing time for me.

PROS

The most I like is it can create our own sticker with customized picture.

CONS

When we download a sticker package, the sticker's related group is auto seen in my chat. That is the most I don't like.

User Profile

Ayesh

Verified reviewer

Photography, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2019

Viber for Photographers.

Overall I like the app.But There are lot of good apps than Viber .But when I need Viber is very helpful and useful app.

PROS

Photography is my part time job.In this job communication with each other is the key factor.As a example the communication between with me and my client is desiding my next work.For that I am using several platforms.Mainly Whatsapp and Facebook Massenger are my main communication apps.But Some of clients are using Viber as their main communication platform.In that time Viber is very helpful to me for keep in contact with my client .Mainly I like the ability to which can take online calls to my client .It is very helpful to save lot of money and time.It is very expensive to take a call to a client which lives in another country .At that time Viber Calls saves me.At like that stuations I feel the true value of the Viber app.My next objective is sharing my works with my client.There for I can know my customer idea of my work and his suggestions.Viber provide me those facilities very simply.I can share photos and files while texting to my customer using Viber.It helps both me and my customer to discuss what we need to do to my works.

CONS

Mainly I do not like the app is lack of users.Most of my clients are using whatsapp or another communication methode.Therefore lot of time I do not use the Viber .The app is lagging or crashed most of the time when I am going to upload lot of photos.At that time I have to upload those photos again and again .Whatsapp providing lot of fetuers and security than the Viber.So It could not able to give a good competition to it opponent mobile application .I do not like the qulity reducing when I going to upload a photo .It is very disturbing me to present my work to my client as I want .And the limited amount of photos which can upload in onece is so frustrating to me.Some times I want to send lot of photos to my client so at that time I have to upload twice those photos

Wilfredo

Telecommunications, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

A review of a senior citizen as a viber user for many years

I have used viber for over 5 or more years. i have a lot of good experience on this application.

PROS

It is like a facebook messenger without facebook. We can talk to our families and friends

CONS

sometimes the application is lagging and i cant send a message

Reasons for switching to Viber

Messenger is slower but viber is good and easy for us senior citizens to access this

Sally

Telecommunications, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Easy to use, very effective app

I’ve been using Viber about 10 years. I love how easy to use it and connects people all over the world for free. Great app for communication . Love stickers, design and sounds. It is part of me and I recommend Viber for all my friends

PROS

Available, affordable, free, effective. Wonderful video chat quality.

CONS

Not many people use it and know about Viber

Soe Moe

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

Excellent End to end Encryption Messaging App

PROS

The most i like about viber is below: - end to end encryption text, video call - caller id is very useful - when i reinstall viber, we can sync with my laptop. - A lots of free stickers.

CONS

I don't have many things about viber but i think Video call quality is need to improve.

Harry

Management Consulting, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Effective communication in poor internet connectivity area.

Viber is a great app for communication and love the fact that it still functions effectively even in poor internet connectivity zones.

PROS

The features of the app are easy to use and not complicated. It is cost effective using Viber for communication purposes.

CONS

I like the features I use on the app so far.

Thu Htoo

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2024

Daily Use

This app is easy to communicate each other easily add friend. Connect more quickly each other.

PROS

Finding friend what I only know phone number and easily send photo and video and some kind of files.

CONS

I can't send video over 50mb and video call quality is not clear when connection good.

Juniad

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2024

Review for VIBER

Overall my experience was excellent with Fiber. I used it for many years for personal communications with friends & family. Video quality was good

PROS

1. Easy to use 2. International access 3. Value for money 4. Well known to every one. 5. Good sound quality

CONS

1. Needs internet access 2. Pricing is question mark as some other apps are less expensive 3. occasionally buffering & affects the sound

Anonymous

10,000+ employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Viber- an excellent competitor among other communication platforms

I am using it to interact with my family members and my friends, besides this, it makes my job easier. I am on a single click now for my office work. I can guide my colleagues with their office issues by using this platform. Texting the solution, voice messages, and video guidelines, everything is being done through Viber. It's an awesome tool to feel better during communication. Bravo.

PROS

I have used some other communications means and finally chose Viber for interacting with my family members and social circle. I did not feel frustrated when I call my friends and family members because of clear audio. It's very cheap source of communication for me to interact my relatives living in different countries. When I was using other platform to communicate with them, we were not comfortable due to bad audio and video reception. Viber resolved this issue and now I can talk to my lovedones without saying them again and again that I am not hearing you clearly. Chatting with friends is made more better by Viber and I always prefer to text my friends during travelling without any issue. I love to send and receive photos of every remeberable moment to my family members and friends. Quality photos can be shared with Viber. It's more better way of interacting globally as compared to other platforms.

CONS

Once my friend complained to me during a conversation that I am not clear to him when I checked my internet connection there was an internet signal interruption which was not Viber's problem. Up to this moment, I did not find anything bad regarding Viber. it's all OK.

Reasons for switching to Viber

Too much delay and distorted texting and audio messages.

Ravender

Oil & Energy, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2022

Complete Solution for Communication

my overall experience is good with Vibe as I mostly used it for our daily communications with the clients and with friends. it has a lot of emoticons which I used in conversation with friends. The only thing is that it needs a stable wifi connection which I have most of the time.

PROS

Viber is one of the best for providing text, call, and video call services and we can communicate to the whole world instantly. It's a free app with better sound quality in regular calls. Viber integrates phone address book and each time we decide to make a call or text it prompts the screen to call through Viber or mobile carrier. It has the option to share pictures that are on the computer and also the option of taking photos and can put text in images at the same time. it has a wide range of emoticons which makes our chats more interesting and more security options are available.

CONS

Viber does not have any option of call blocking so we can not block the call from an unwanted or unknown user. The quality of sound is reduced with low Wifi or 3g signals. Without a Wifi connection, we can not use Viber and we can call only those who are registered on Viber, and no possibility to call on landline numbers. When you registered it informs you immediately who has your number. Video calling is not good as other software. The files or images that are received are automatically downloaded and saved in our phone memory. It shows a lot of use ads.

Reasons for switching to Viber

I did not like the sound quality during the calls

sameer

Information Technology and Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Review about Viber

“Viber is very easy to use, adding contacts to send instant messages or organize meetings through calls. The audio is pretty good and the use Viber to communicate with my family abroad, we send voice messages, we send pictures and videos all the time. It used to be annoying to be in the middle of a voicemail and lose it entirely due to an interruption like an incoming call or accidental dialing BUT this has recently been fixed so the message is still there waiting to be sent to become. This is an improvement that makes me very happy. However, we still experience “getting lost” on voice calls. design is visually fabulous

PROS

Easy to use, I've been using it since the launch in 2010 and the later versions and very cool we can edit the messages sent make calls and video calls, create brainstorming groups in software projects, excellent for sales funnel with customers we can customize walper for each conversation and send and receive files etc.

CONS

the bugs that happen in the calls, it ends the video call when receiving some call, it is great for other purposes and can be used in the company or in the family with end-to-end encryption.

Reason for choosing Viber

I've been using it since 2010, it's always been useful on trips, I just need the hotel's wi-fi so I'm still connected and I can talk to friends and customers who use the same viber service and we can create study groups, work in circles oriented to sales and feedback.

weiss

Real Estate, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Very simple Viber review.

I have been using Viber for over five years now and I prefer over other similar apps. The quality of the call is superior and so is the video feature. I am able to speak to my business partners at a moments notice. There is not need for invitations to the meeting. We do not need to rely on internet hot spots if we are out of the office.

PROS

I love that I am able to speak with others all over the world. My business involves speaking to business partners all over the world. Viber allows me to call them directly from my cell phone without incurring extra costs for my business. The video options are a major plus for me as I get to show my father who lives on the other side of the world my 3 year old. He gets to see him daily, speak to him and he gets to see him laterally grow up.

CONS

The video option could improve as we get a failed signal every once in awhile. The calls tend to drop but that rarely happens.

Reasons for switching to Viber

I wanted a more reliable connection. I tried Viber and realized it gave me the reliability I was looking for. I am very happy that I made the switch.

User Profile

Maaz

Verified reviewer

Computer Software, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Viber

I love Viber for the fact that it was the first software that I used for chatting, photo sharing and making international calls to my relatives with viber, back then when calls especially international ones were very costly.

PROS

Viber is among the pioneers of chatting and audio & video calling softwares. It has a very simple yet pleasnet user interface. You can easily send text messages, photos, videos and files to your contacts using it. Apart from chatting you can also make audio and video calls to your contacts. Using paid credit in viber allows you to make VOIP calls to landline and mobile users anywhere in the world. It works equally well on all smartphone and computer systems.

CONS

I personally do not see any shortcomings in viber. Yet it somehow lost its pace and place in market to its competitors like whatsApp, either by not evolving aptly or due to poor marketing, which is evident to its now relatively smaller userbase.

Reasons for switching to Viber

Though I still use Viber, I had to shift to WhatsApp because a lot of my contacts were WhatsApp in comparison to viber.

User Profile

Mario Humberto

Verified reviewer

Computer Software, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Otima solução de midia para empresas e clientes feedbacks, grupos de trabalho e funil de vendas

muito boa, facil de usar, sempre que viajo ativo a ferramenta no celular e falo con minha familia e possivel colocar no computador o notebook e usar o aplicativo so preciso o wi-fi do hotel por que o sim da operadora movel sempre esta sem serviço. e podemos continuar conectados sem preocuparnos pela rede movel, otima solução.

PROS

Facil de usar, ja utilizo desde o lançamento em 2010 e as posteriores versôes e bem legal podemos editar as mensagens enviadas fazer chamadas e ligaçoes de video, criar grupos de brainstorming em projetos de software, excelente para funil de vendas com clientes podemos personalizar o walper para cada conversa e enviar e receber arquivos etc.

CONS

os bugs que aconte nas ligações, encerra a video chamada ao receber alguma ligação, ele otimo para outras finaldades podendo ser usado na empresa ou na familia com criptografia de ponta a ponta.

Reason for choosing Viber

uso desde 2010 sempre foi util em viajes, so preciso do wi-fi do hotel assim continuo conectado e posso falar, com amigos e clientes que usam o mesmo serviço viber e podemos criar grupos de estudo o trabalho em circulos orientados a vendas e feedback.

V s

Broadcast Media, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2022

Quick & Effective

The overall Viber experience was excellent! I used it and still use it with my friends and for business. I like Viber's functionality and all of the Gifs and Emojis that come with it. I wholeheartedly recommend this product to anyone!

PROS

Viber allows me to send messages to my team members and coworkers quickly and easily. The recipient will receive the message in a split second, with no delay, and it will greatly improve the flow of our communication. It can also be used for a video call or conference, which is extremely useful when working from home (WFH).

CONS

The free version of this software contains an excessive number of advertisements that appear every few minutes. The advertisement will be removed in the premium version, but that is all. There are no new features or tools included with the premium version. It makes purchasing the paid version unappealing to me.

Reasons for switching to Viber

Viber is most functional and secure and user friendly than telegram. hence i choose to switch, i now feel that was the right choice .

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Reasonable VOIP

This is a great service. However there are marketing objectives behind all these free services such as collecting data of users covertly either for commercial purposes or for analyzing security threats by government agencies. Therefore a user need to take precautions while using these services. However the opportunity afforded by these services has enabled families and friends get connected where ever they are as long as wifi or 3G is available, particularly with the video calling feature. Families wouldn’t feel the absence of their loved ones from home due to video calling and businesses too has taken this opportunity to converse with associates in a live scenario.

PROS

when I started to use viber way back in 2012, I believe viber was one of the first VOIP services available for the masses. The app can be dowloaded in a 3G and above phone with either 3G or wifi connectivity. Additionally viber has released the desktop version too with improved features. With viber one can get connected with others who have installed viber as voice or video calls and obviously texting too is available with attachment of emojicons, stickers that are availble in viber store. Video clips or voice messages too can be sent over viber. Group conversations (conference) facility too is available. All these features are available for free and the data consumption too is minimal. Land phone too can be called but with a paid subscription. The encryption facility is available which needs to be selected by the caller. If the phone is synchronized it automatically gathers all your contact list and all new contacts can be saved.

CONS

if all calls communications can be encrypted by default, this system would become more secure. Call blocking facility is unavailable.

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Use of viber

PROS

This is a great app and i use it for quite long time. This app allows me to video chat and the voice quality of calls are very clear. i mostly use this app for group chats. I have lots of group chats related to cosmetic side. In those groups there are many people who are interested in cosmetics as me. So i can easily get my products from them while selling them on those groups too. And i like the huge sticker collection in the viber. Viber is the reason i am able to sell my products to the customers. There is another feature i like in this app. That is when i have missed messages in a chat i start off from where i left, then i can scroll down and read the every message i missed. That way i am not mussing any important messeges. So i can be in touch with all of my customers and producers at the same time. I love this app.

CONS

There a some features i don't like in this app too. Onebof them is the adds appear after every video calls. This is irritating me most of the times. And another thing is the limitations of sending photos. The number of photos we can send at once should be increased. Because people like me have lots of pictures to share and can't send them ten times. And it is also better if i can turn off the auto download mode. Otherwise my gallery will be filled with photos i don't want. At last sometimes i didn't get notifications from this app. That way i don't know i have messages until i open the chats. So i am not able to reply fast and it losses my customers interest in me. So i should reply as fast as possible. These are the things i think shold be improved in this app.

User Profile

Lourdes Bernadette

Verified reviewer

Financial Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

The best messaging App I had ever used

I had used Viber since 2013, and I have seen all the themes, upgrades and changing of viber. It has been my best voice and chat app I used for my friends, clients, and family. It’s is very easy and friendly user. There are changes that I did not like but overall I can still say that it’s been the best app I can recommend to anyone. It’s a very convenient to use Viber out where you can call outside of your country to call cellphone number all over the world, and it’s so cheap comparing to skype or other messaging app.

PROS

The thing I love with Viber is that almost everyone I know is been using this, from the year 2013, until now, we have been using this for our groups, from work, family and friends. I had been loving their new feature where you can create your own sticker, and it can also be available for public use. This app has been most secured app for messaging that I had used, I can compare this to other app I had used, and this is the only app that I downloaded for my computer. I can attest that I’ve used this app for communication for the past year and it’s the most reliable messenger ever. I loved the feature where I can also verify the person in my contacts using this app, and also it made it so easy for the user to change phone number without deleting the old file from your old account.

CONS

I think Viber had deleted their feature where you can download the files from the app and you can send it to your email. The way I can save the file to my email, and it will come to a excel format. It was very convenient before, but now I cannot see that this feature is still available for viber. And another thing I don’t like about Viber is when we use conference call, we cannot see all videos of the participant, unlike Zoom or Facebook. But nevertheless, I been liking the quality of Viber since the year I been using it.

shikhar

Hospitality, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed March 2022

Viber a secure community

Viber has always been a great medium for communication for me and all the users i have known. we have our privacy and feel secure to use our personal aspects. its fast and dont need high network connection. We can find maximum of my friends, family, educational group and health care services personnel which has been very beneficial for me as per i have to take sessions with my psychotherapist. it has really help me in easy way on the period of lockdown too i could get my sessions via Viber which was good then Zoom and anyother applications. i personally love this product even i have been banned to use for now.

PROS

Viber allows you to express yourself through core features such as text messages, stickers, photos, videos and doodles, games, group chats and locations. The app also makes free HD-quality phone and video calls. ... We're not a “one and done” platform where you send a message and the experience ends. we can use viber for business too for creating a business group. educational groups also can be made so all students of a class can be in same place where teachers can relay their messages at once and share important materials for the studies like pdf etc. its now has been not only for social communication but also a great place where we can conduct our different meetings and groups for business, health care, therapies and educational sectors.

CONS

Everthing so far is good. But i had a issue of getting banned from using my Viber account as my number was claimed as spam as for viber notification which was not really true. My account got deactivated and i could not activate till now. I tried different customer service methods but i haven't got any solutions yet and i personally feel customer service is quite weak as per my problem showed. Serious consideration should be show in this issue so users who have been in this problem without their 0 fault could feel good to be back to Viber.

Reasons for switching to Viber

My therapist asked me to join me in session via Zoom but it was too slow and was giving problem in the connection. then i asked him to come to viber then it worked very well smooth and had good quality from then i took my all sessions on viber.

Anas

Computer Networking, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed April 2022

A particularly good messaging and phone calling app, but it lacks some features

Honestly, Viber is an incredibly good app, I use it almost every day to contact some of my friends who use it, but what I have benefited the most from Viber is 'Viber Out'. This service has not been found similar on any other site for the same price. Of course, it is a little expensive, but Viber is better than other sites that provide the same service, whether in the price of the service or the quality of the calls.

PROS

- Easy and good-looking app interface because of the presence of some attractive colors in the application and simple animation that gives the application a relaxing view. - The application is fast and highly responsive to the user. I think it is well designed and programmed because it is a light app, and it responds smoothly to the user. - 'Viber out' feature, and the ability to give the user a private number when calling. This feature was the first reason for me to get to know Viber, because through this feature I am allowed to make international calls at a much cheaper rate than the carriers, in addition to that they give you a special number. Frankly, this is an amazing feature. - There is no interruption during voice and video calls, unlike many other applications. - A multi-platform application, I can use it either from my Android phone or my laptop, because it is found in many application stores such as Google Play, App Store, and Windows, and the best thing is that there is a web platform.

CONS

- The prices of the 'Viber out' service are not uniform in all countries of the world, for example, to make a phone call in Egypt is much more expensive than making a phone call in the United States. - Emojis, I think they need to be improved and modified, I did not like their appearance very much, unlike other applications such as WhatsApp and Telegram. - Customer service is late in responding to support complaints. I sent them an e-mail, and they answered me two days later, which for me is a lot of time to respond to a complaint.

User Profile

Ryan

Verified reviewer

Oil & Energy, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

This program becomes a fundamental part of my work.

This program becomes a fundamental part of my work, since it is the number one space where I can meet with my clients and co-workers and live a rewarding experience in each of the calls we make through this means, the technology offered by this program allows us to have a totally clear image and audio that are a plus for the interaction with all our clients, in order to achieve the objective of developing our businesses with the help of Viber, I have been operating with this program for a long time and I can say that I am more and more connected to my agenda because of the speed with which this program runs as well as how easy it is for me to use it.

PROS

This application is really useful, once you have Viber installed, the ease with which you can be in constant communication with each of your contacts is very cool and is implemented naturally with the way I work, this program provides me with a direct solution for share my ideas at every moment of the day with the help of a very intuitive interface that in each of its updates manages to achieve a better methodology with which I can manipulate it and that the quality with which the messages reach their destination is respected and calls that I make daily with the help of this program, as well as constantly improving the visual quality in each of the video calls for the safety and comfort of each of the users who operate with this application.

CONS

The unfortunate thing about this program is the little projection and presence in the market, there are very few people who know the possibilities and potential of this program, that is why it is difficult for us that other co-workers use this program to be coordinated and connected, as well as convene conferences with new clients who have never operated with this program, as well as we have noticed that it is not compatible with all the systems that we have tested within the company.

User Profile

Uros

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Viber is...Eh, Viber is cool, not much more.

The software that was installed as a secondary one quickly became the primary one, but today I use it alongside several other communication software. With its fancy interface it certainly stands out from the crowd, and the dominance in innovation is clearly highlighted, so today I use Viber primarily to communicate with business friends and colleagues

PROS

First of all, talk about software such as this one should not be wasted. Certainly one of the most well-known communication software. From the distinctive bell to the famous purple design, this software dominates the market today. Of course, the advantage of using it is that Viber tends to be the first in everything. Starting with group chat, secret chats, plenty of emojis and gifs over security in encrypted messages

CONS

I will admit, quite a lot. First of all, from its first appearance to the present, Viber has literally been wasting the resources of the device it is installed on. For some strange reason, although I believe it has been optimized, the phone, no matter how valuable it is in front of this software, becomes weak.

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