We're level-setting the effectiveness of our reps, and making their action lead to direct impacts to customer success.

We use Gainsight to support our customers. Specifically we are a cloud based subscription company and we are able to understand our customers better along with their ACV's and how well they are doing.

Unfortunately, our implementation has been very difficult, and I have heard the same from other companies as well.

I like the function where it alerts me when customers are getting overages and also when they have low usage. I also love the email function.

The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand.

This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying.

Easy to use and very slick to navigate and enjoy working with in it every day. I like customizing dashboard to my client needs.

I will echo what others have said about Gainsight - it was a very difficult deployment.

I was pleased overall with the product and the service. I feel the product continues to evolve to serve the needs of CS management, the CSMs and other functions in the organization such as Sales.

I really like how this software helps me to manage my portfolio, goals for each account and track to completion.

They number of possibilities and integrations are endless. The team is knowledgable and they offer so many free resources for people starting out in customer success.

The key will be limiting the learning curve so we aren't overwhelmed with too many features at once.

Overall, Gainsight has some great features and the integration with Salesforce keeps the data accurate and easier to navigate.

I love the tasks feature and intuitive it is however I am still trying to figure out how I can see a full picture but we are in the set up phase.

Overall the tool has held up its end of the bargain.

It is good at tracking client communications and health score. By using success plans, we can proactively show ROI and we can create dashboards and reports without the need of other platforms.

Overall, I'm satisfied with the tool. It's a required piece to the organization of my role.

The tool is REALLY hard to navigate as an admin.

Overall great -- even when we run into issues, they  are quick to help and support.

Gainsight is extremely easy to use, integrates with Salesforce, and gets me the the info I need to do my job as a customer success manager.

Permissions can be a little tricky, and often the jankyness of salesforce can shine through what this software does.

The recorded training was very long and painful.

You can't do everything out the gate because it's just too much. So you're forced to pick and choose your battles.

The comprehensive dashboard and easy to use cockpit for timeline activities.

The ability to automate and streamline all your workflows is unparalleled.

Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer.

We integrate ours with Salesforce, and sometimes it's difficult to navigate between the two products.

Their support team is very good, and now that I know the system pretty well I am adept at making configuration changes quickly.

I like how simple Gainsight has been to use and implement. We have been able to accomplish more with Gainsight in 3 months than we did with Strikedeck in 3 years.

Support team has been very helpful, and the API documentation was super simple. The Admin Portal is also super easy to navigate and has been very useful.

We were able to implement Runa on our rewards SaaS platform very easily. We already had swag, and Amazon Business as reward options, but adding E-gift cards as seamlessly as we did was critical.

It is our first time using an API B2B portal such as this and it has massively helped us increase our offering to our members.

The platform was easy to integrate with and the team we have worked with have always been excellent. Our usage has grown over time and the systems has scaled well with us and remained very reliable.

I really like the ease and fluidity of ordering the gift cards. Being able to do one off purchases or bulk orders is excellent for saving time and is very low effort.

What I think is missing is the fact that Amazon is not available in some European countries.

Runa is very easy to use, and their gift card selection is great. It's really easy to do one-off rewards, but you can also upload a list of people you want to send rewards to.

There are many types of gift cards, and registration is simple, there is almost no threshold, rich apis are convenient to embed your website, and the speed of sending cards is also very fast.

I love that Runa works well for remote companies like ours. It can be difficult to find gifting options available for remote companies and this one works great.

The ease of use and getting gifts cards ordered is most important. I order gift cards regularly as employees have work anniversaries weekly/monthly.

I love its simplicity and ease - can get the job done quickly.

Always great, like I said easy to use and any time I have contacted the support team they have always been really helpful.

Easy to use, quick return on investment, great for morale boost.

That it is instant open value delivery to our customers, giving our customers a better experience in ordering eVouchers. It has saved us having to stock eVouchers in house.

At the same time, it has the capability to provide a complex rewards and recognition portal. The platform has great gifts and they can be sent to people in different countries across the world.

It is great for our customers in various countries due to the number of currencies available and the extremely wide variety of retailers.

How easy it is to use their portal and provide good customer service to our customers as a result.

Customer information being missing from reporting pulled from the portal.

Analytics are limited and could be improvedOptions limited to digital products.

Great - The portal and service is far better than our previous provider and all staff have been super helpful and friendly.

Some of the information is missing from the admin site making it hard for us to advertise the product correctly.

Both our customer services team and our accounts team really enjoy WeGift, we would highly recommend using them.

I can't think of anything that I disliked about Runa at this time.

In our daily operations involving multiple expert payments, Runa has significantly enhanced our ability to manage the process with greater effectiveness and efficiency.

We love Runa customer support - lots of attention, quick response and answering the questions when needed.

Great as a gift card vendor, provides a myriad of brands at competitive pricing.

Overall great product would recommend to others if anyone asked me for rewards and incentives platforms.

Runa has been a key reward/gift card vendor. Our account is managed by a great team who is always happy to help with new requests or solve any issues.

I love that my team is excited about winning something that they can then go and pick exactly what gift card they want.

Overall, I have really enjoyed using Runa with my team. It gets my team excited to push toward a goal and earn something that they actually want.

US Dollar

Gainsight CS is a customer success solution that helps organizations streamline customer onboarding, retention and support operations via a unified platform. It enables employees to configure workflows, analyze the customer journey across multiple channels and handle the training and implementation of new customers.
 
Gainsight CS lets administrators create surveys using custom templates, analyze customer responses and set up automated follow-up reminders. It facilitates integration with several third-party applications such as Salesforce, HubSpot, Slack, Google Analytics, SAP CRM, SurveyMonkey and more.


LongDescription

Real-Time Analytics

Engagement Tracking

Surveys & Feedback

User Management

360 Degree Feedback

Customer Segmentation

Reference Management

Sentiment Analysis

Communication Management

Customer Database

Collaboration Tools

Account Alerts

Customer Experience Management

Configurable Workflow

Survey/Poll Management

Workflow Management

Video Support

Revenue Management

Visual Analytics

Activity Dashboard

Advocate Management

Customizable Questions

Account Management

Customizable Templates

Customer Management

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Feedback Management

Third-Party Integrations

Onboarding

Campaign Management

Health Score

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Gainsight CS

In Person

Live Online

Webinars

Documentation

Videos

WeGift makes it easy to distribute digital gift cards to customers at scale. With the WeGift API, you can connect directly to the world’s largest network of digital incentives. Save money by getting access to industry-leading discounts on gift cards. Choose gift cards from major brands in any currency. View real-time data to easily glean insights from your reports. Deliver memorable experiences without the hassle.

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