All ExpertVoice Reviews
1-25 of 40 Reviews
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Chris
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Great way to promote products
This was a great way to learn more about products while also taking advantage of great discounts.
CONSJust need to add more companies but there’s not much to dislike about it.
Clayton
Verified reviewer
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Grow your Industry Knowledge and Shop
A great tool to be able to learn more about the brands that my employer carries. The training courses are great and allow me to really learn the details about different equipment that we sell. It is easy to use, sort brands with different filters, and find what you are looking for.
CONSThe mobile app can sometimes be a little slow and not quite as easy to use. But other than that, same basic experience and great tool for both gaining industry knowledge and shopping.
Paul Krak
Sporting Goods, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2023
Just One Guys opinion.
Definitely there are benefits and we do believe in EV and wish to continue in future. The cost/results evaluation doesnt pencil, however we feel it can but we need to have more to offer and build our brand equity so that Experts easrch us out. We do get rave reviews from many of the experts that have bought and used our product, so that part is good. our product is highly specialized with unique performance and aesthetic qualities.... users just generally dont search us out as they have yet to know that such a performance oriented product exists, or what it can mean to their experience. Once they use it we generally get surpringly passionate reviews.
PROSAs a brand I like that I can put deals out to people in the industries that deserve deals and can be influencers on a grass roots level.
CONSIt is expensive for us, we cannot afford it much of the time, cost for return is not sustainable, maybe in future it will be as we build a better known brand, however we though EV might help us build the brand and it may be just the nature of our product,,,, It would appear that most experts search for a brand not a product, and as such we dont get the attention, however we do get some fish in the net when they search for a product, however our specilized product would appear to get more play on EV AFTER we build our brand equity stronger in the communities.
Reason for choosing ExpertVoice
Personal experience as an expert and past success as a brand using with pro-industry deal programs
Vendor Response
Thanks for your thoughtful feedback, Paul - and know that we continue to explore ways to help drive awareness for brands of all sizes - your insight is appreciated. Glad to know you see success when you are able to reach your target audience.
Replied June 2023
Anonymous
51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2019
Expensive marketing tool which does not deliver ROI
It sounds like a good idea to seed your product with retail salespeople. Setup wasn't too difficult.
CONSThis is a completely ineffective tool. They are unable to target retailers they claim. Expect them to fail to meet KPIs and statement of work. We ended up at around 15% of the KPIs that we mutually set which were based on engagements and on products seeded. We had absolutely no engagements with retailers we specifically highlighted and many engagements from ExpertVoice employees.
Kara
Consumer Goods, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
Expert Voice as a Brand Engagement Tool
EV gives our company the option to reach a larger market and engage with those consumers in a more fluid manner. They have also helped our professional/industry discount program by facilitating those orders - enabling us to focus more on the advertising/marketing components.
CONSThere are features I would prefer to have direct control of (store page design/visible information, inventory management, etc.). The lead time to update/add new products hinders our ability to move product as quickly as we would prefer. Having more direct access to modify prices and edit product information/details would be helpful. Especially with how intricate/complex our industry is and how often things change.
Vendor Response
Thanks for your feedback Kara, and glad to hear you've been able to scale your brand with the Advocacy Platform. And good news, we continue to work on how to improve store management, stay tuned!
Replied June 2023
Kristen
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Expert Voice Integral to my small business
Expert Voice has added the highest level of value compared to any other marketing campaigns we have done.
PROSExpert Voice is an incredible way to get new product into peoples' hands that provide honest reviews. Their marketing campaigns provide a high ROI and their customer service is unrivaled.
CONSI wish there was more automation with the import/exports so you don't need to manually enter everything. Perhaps this feature exists and I just don't have access to it
Vendor Response
Thanks for your feedback Kristen, and glad to hear the power of authentic advocates is helping build your brand... and good news, we continue to work on how to improve store management, stay tuned!
Replied June 2023
Debbie
Pharmaceuticals, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
My Review
I like working with Expert Voice and hope that we can improve the program so that it makes sense for businesses like mine with lower value items.
PROSI found the Expert Voice team to be very responsive and helpful. The daily activities of processing orders is easy to manage.
CONSThe fees were too high for our product. We are fine with paying a commission per sale, but the additional platform fees made this program too expensive for us. I feel there are reporting limitations.
Reason for choosing ExpertVoice
The customer base.
Vendor Response
Thanks for your feedback Debbie, and glad to hear you enjoy working with the team and the expert audience. We will be sure to share your feedback with the broader team.
Replied June 2023
Scott
Pharmaceuticals, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Satisfied business
ExpertVoice allows you to promote your brand with easy yet beautifully designed content and support their learning with samples to experience.
PROSExpertVoice is an honest platform for highly built-educational modules that create beautiful content that is easy to retain.
CONSTheir analytical tool runs slowly. Each time you view a specific analytic, it takes a while to get back to the homepage.
Vendor Response
Thanks for your feedback Scott, and glad to hear Studios team is helping to tell your story in a meaningful way. We will be sure to share your analytics feedback with the team.
Replied June 2023
Bart
Sporting Goods, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Support Teams
Exceptional service and performance!
PROSThere is great support from an internal team that helps us hit timelines. They also proactively help us improve and grow within the platform
CONSNothing. The service and return we get is well worth the money
Vendor Response
Thanks for your feedback Bart, and glad to hear the support team continues to deliver - We appreciate your partnership!
Replied June 2023
Joshua
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Josh Enso review
Awesome!
PROSLove it! We're just beginning to utilize EV the way we should I feel.
CONSIt's continuing to grow, which is awesome. not a con.
Vendor Response
Thanks so much, Josh - let us know how else we can support you in your journey!
Replied June 2023
Ryan
Sporting Goods, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Fantastic external pro option
We've found that ExpertVoice users have been early adopters to our products. We value their expertise and product feedback. We've also found that the review rate is outstanding.
CONSGreat services like ExpertVoice come with a cost. The program price is probably the largest con.
Vendor Response
Thanks for your feedback Ryan, and glad to hear you've built some great advocates in the expert audience. We will be sure to share your feedback with the broader team.
Replied June 2023
Mark
Sporting Goods, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Fantastic Partnership!
ExpertVoice has been a great partnership for Nikwax. Everyone that we deal with at ExpertVoice is friendly, professional and will respond to any request in a very timely fashion. The site is easy to use and I am able to upload any new products, photos, or product information as often as I need and they are always willing to assist. It's also very fun to engage with folks on reviews from all different parts of this country.
PROSThere are many great things I like about ExpertVoice, but what I like most is their platform gives us the ability to get in front of more customers than we could ever reach on our own.
CONSI like ExpertVoice and I do not have any cons that come to mind.
Vendor Response
Thanks for your feedback Mark, and glad to hear the power of authentic advocates is helping build the Nikwax brand!
Replied June 2023
Brandon
Sporting Goods, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Expanding Brand Awareness
The customer support, and help getting started was phenomenal, and made things very easy. Since then, they have shown that they still care about us and what is happening in our business.
PROSExpert Voice has been invaluable. They have helped us grow brand awareness with our companies, and been instrumental in our growth as a company over the last year. We are excited to see what the next year brings with their partnership. The biggest plus for us here is being able to reach a very wide range of customers who can and do share their experiences. This increases brand awareness, and foot traffick.
CONSI haven't experienced any cons at this moment.
Reason for choosing ExpertVoice
Because I needed a platform to offer discounts to military and first responders. What I found was the ability to reach and tap into other demographics I was searching for to garnish marketing in those areas I was missing.
Vendor Response
Thanks for your thoughtful feedback, Brandon - and love that you've been able to expand the reach of your brand! We appreciate your partnership.
Replied June 2023
Johnny
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
Outdoor Industry Leader
We love using the EV platform. Our account executives are always on the ball and attentive. The exposure we gain has helped our brand grow faster than with any other platform.
PROSExpert Voice is industry known and has a network of professionals that we are able to get exposure to.
CONSThe backend software is a little clunky. They could explore some API options that would make inventory updates and order operations automated.
Reason for choosing ExpertVoice
The pro network is the industry standard.
Tegan
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Easy to use
Overall a good experience.
PROSThis platform does not require a lot of attention or energy. It sort of runs in the background for us. Great support from the EV team.
CONSIt is hard to tell how big of an impact this platform has on our overall brand.
Vendor Response
Thanks for your feedback Tegan, and glad to know your team (and the platform) provide you the support you need.
Replied June 2023
Abigail
Consumer Goods, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great awareness + trial tool
I have engaged with ExpertVoice as both an expert and a brand for over 10 years and have seen firsthand the value that their content and platform can have with securing mindshare with our retailer partners. Parternship with EV is non-negotiable for a natural CPG brand in my opinion.
PROSExpertVoice makes it easy to get our brand and products into the hands (and minds!) of experts, whose recommendation is instrumental in driving trial and growth for our brand.
CONSIn future, I think there is opportunity for additional lesson plan models, somewhere between a templated lesson and custom lesson.
Vendor Response
Thanks for your feedback Abigail, and glad to hear the power of authentic advocates is helping build your brand... and we'll be sure to share your product feedback with the team!
Replied June 2023
Scott
Consumer Goods, 5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2023
Royal Canin Advocacy Experience
Expert Voice is a valued partner to our brand and marketing strategy at Royal Canin. We highly value the power of the recommender for our brand and Expert Voice has been a great partner in sending learnings and promoting advocacy across the US to our preferred experts and retailers.
CONSConversion is a heavy focus and major KPI for our business. Would love to see more data/reporting on store level/conversion driving data that shows where a recommendation was made that drove conversion. Equity and awareness provides major value but actual lower funnel conversion and ROI data would be even more impactful to our business.
Vendor Response
Thanks for your review, Scott - and glad to hear you are finding success building advocacy for Royal Canin! We'd love to partner with you on how else we can measure the direct impact at retail - let's be in touch!
Replied June 2023
Jib
Sporting Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Expert Voice
Pretty good
PROSAdditional online sales channel to relevant users within our industry.
CONS45-day terms. Expensive marketing options.
Reason for choosing ExpertVoice
Reach
Vendor Response
Thanks for your review!
Replied June 2023
Brandi
Apparel & Fashion, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Best way to reach your highest level audience
They are helping us expand brand awareness to people we want to target - our like minded outdoor enthusiasts.
PROSMy favorite thing about EV is getting the brand known by Experts in our field, & offering them a way to try the products, so they can then share their opinions with others.
CONSIntegration was extremely easy. I do wish the marketing offerings were more affordable for smaller brands.
Vendor Response
Thanks for your feedback Brandi, and glad to hear the power of authentic advocates is helping build your brand!
Replied June 2023
Matt
Sporting Goods, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Where all the COOL brands are!
It's been a great partnership.
PROSQuality of product reviews the members supply.
CONSCredit card orders that fail after shipment is already sent.
Vendor Response
Thanks for your feedback, Matt - glad your advocates are providing quality feedback!
Replied June 2023
Courtney
Sporting Goods, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Good platform for marketing to a curated audience
The UI is good - it's easy to use and find what you're looking for on the admin side. I like the analytics dashboard. They're pretty active doing campaigns to their members, which benefits the whole platform. Their customer service is pretty quick to solve any issues
CONSI wish I had more access to editing products myself. It's nice how they do it all for you, but it would be nice to be able to edit certain things myself. The integration was relatively simple to set up as well, once we knew exactly what we needed.
Vendor Response
Thanks for your feedback Courtney, and glad to hear the power of authentic advocates is helping build your brand... and good news, we continue to work on how to improve store management, stay tuned!
Replied June 2023
Kevin
Apparel & Fashion, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Excellent Industry Program
Great team to work with!
PROSGreat way to get a small brand in front of a lot of opinion leaders eyes.
CONSOur current configuration with coupon codes instead of on the platform.
Vendor Response
Thanks for your feedback Kevin, and glad to hear the power of authentic advocates is helping build your brand... and good news, we continue to work on how to improve store management, stay tuned!
Replied June 2023
Emily
Wholesale, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Quick response time
ExpertVoice team members have a quick response time, it's always easy to get answers!
CONSWish we had the ability to edit our own storefronts in the platform.
Vendor Response
Thanks for your feedback Emily, and glad to hear you appreciate the service provided by our team... and good news, we continue to work on how to improve store management, stay tuned!
Replied June 2023
Candice
Sporting Goods, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
ExpertVoice A++
Ease of use, the team at ExpertVoice I work with, exposure to Retail employees
CONSNot being able to update a store/product page myself
Vendor Response
Thanks for your feedback Candice, and glad to hear the power of authentic advocates is helping build your brand... and good news, we continue to work on how to improve store management, stay tuned!
Replied June 2023
Tim
Food Production, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Talty Bar review of ExpertVoice
ExpertVoice has helped put our small brand in front of our customers and has really developed our brand advocacy.
CONSThe order processing on my brand's end should be more seamless.
Vendor Response
Thanks for your review, Tim! And we'll keep you posted as we continue to work on the store experience, appreciate your feedback.
Replied June 2023