The only negative thing I found with this software is how many different times I have to put in peoples information in different areas. It should just transfer over.

So far FreeAgent is amazing and more than we thought it would be.

We utilize all functions of free agent but the best part of this CRM is the ability to completely customize our portal to our specific needs without having to keep a lot of unused features.

All this at a reasonable price perfect and easy to recommend.

The service itself reflects the wonderful people who created it and work for the company. It is easy to use and super customizable.

Integrates well with Office 365. Looks great and is neat and tidy.

I used to complain about the email font - but they just fixed that and there are a lot of new options to make your email look professional.

I like ease of use and the responsiveness of customer service. This is a great product for small to medium size companies.

On multiple occasions they've turned around and pushed into production our product feature requests in a matter of days or weeks. Zapier & Mailchimp integrations are a huge plus too.

Great product, EXCELLENT customer service. You won't find anything comparable to this for the price.

I like the fact that you can do so many integrations like Mail chimp and Zapier.

Lack of reporting is something that is being addressed. Email integration is inconsistent if you're using an Exchange server.

Having to learn new technology. I am not well versed in using computer software and integrations.

Coming from Excel, this is obviously superior. I like most the ability to track what each of our sales reps are doing, the email analytics and dashboards.

Easy to use and functional. I like the most is that I can know when my client open a Mail.

It is easy to customize to my business needs and the customer support is excellent.

Workflows are a big help and the customer support (both chat and email) is amazing. We were able to use the product almost immediatley.

If Salesforce customers would be aware of FreeAgent CRM, Salesforce would have no clients any longer.

Overall Myself, and my agency have been very happy with the FreeAgent Product and onboarding team.

It's reliable for the most part. Any issues or questions I've had have been sorted out by the Support Team and Account Manager very quickly.

The setup, integration and training were straightforward and relatively easy.

I love the different views available, the customizable apps, report features, and the new RingCentral integration will be so helpful.

Simplicity of making changes and customizing the information stored under accounts, opportunities, and contacts.

Setup has been very collaborative and accommodating to our schedule as a growing business. Free Agent is easy to use and has saved us a ton of time on a daily basis.

Eddie Lampert likely doubted that established, 100+ year old Sears would fall 99.

We liked how it worked as a process flow management tool. We looked at other tools, such as salesforce, and they were not easy to conceptually fit into our process.

You have get in there and use it a few times, you have make edits and changes to the terms, drop down options.

The customer service is awesome. And the system is super user friendly so honestly anyone can use it.

Support is knowledgable, but incompetent with trying to cancel.

It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.

Its been like walking across the Mojave desert barefoot.

Without sounding too over the top, this system is pretty amazing. It’s definitely helping us manage our team and understand the importance of key metrics and driving positive behaviors.

The Nextiva team were amazing to work with, they made sure we had just the system we needed, they took us through requirements, implementation and training to ensure we had what we needed.

I have never disputed a credit card charge in the past but this terrible customer service is not something to be put up with.

The sales team is great at selling. They sold me a product I can't use and told me I could.

They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.

It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees.

With Nextiva, we have a dedicated representative who is familiar with our needs, and we have access to the excellent enterprise level customer support.

Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly.

This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication.

NextOS itself was difficult to learn in the beginning, but it's has a ton of benefits that has made my business communication grow rapidly. Using the soft phone app to communicate within my own phone.

Nor could he understand ENGLISH. Communication was horrible.

Nextiva has been great for us. The service has everything you need and for a good price.

Great customer service, and good value for a phone system.

Never have I been so shocked that a company could be so ignorant.

We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own).

Nextiva support has been helpful, support has been great. Phones syncs great on our email and you can receive voice mails through email.

A hands free soft phone upon my desktop is quite helpful, allow for multitasking. Clarity is good with calls on the VOIP platform.

Nextiva's tech support, the interface, call monitoring capabilities all exceeded my vision of what a system should deliver.

Sign-up and onboarding was a breeze. We were using the system quickly and are already enjoying the benefits.

We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price.

It is unfortunate that Nextiva advertises that their service will “work with any provider on any device”  as it is blatantly untrue and false advertisement.

Customer service has been knowledgeable, friendly, and quick. Desktop and mobile app integration ins very intuitive, requiring minimal training and support for staff.

Worst experience of my life with a service provider.

Easy to use, I can download it on my personal laptop, and allows me to work from home, am able to reach out to my coworkers, tenants, clients, and technicians.

Nextiva’s platform enables us to add on as we need and it has integrated really well with our existing systems and processes.

Very easy to setup and get started. They also had a larger range of numbers to choose from then their competitors.

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.

I am using Nextiva everyday at work and I like it because it is so easy to use. You can easily figure out how to do this and that PLUS the nextiva mobile app is helping a lot.

Nextiva’s Analytics Platform is amazing. It’s intuitively designed and gives you real time analysis and insights.

Ease of use and a great phone system with many features. My old number was hijacked by a collection agency for a few days, but that seemed to have resolved.

Excellent customer service and you may reach someone easily. I especially appreciate [SENSITIVE CONTENT HIDDEN] help today closing our account.

It has been a huge win for the end users here in the office, they are enjoying all of the new features and finding a lot of efficiencies as a result of the technology.

US Dollar

FreeAgent CRM is a fully-featured CRM that helps your team get organized, gain visibility into day-to-day work, and get more done with a powerful, easy-to-use sales platform your sales team will actually love. 

Work smarter and faster with instant visibility, empowering sales teams to do more with less. Speed up cycle times, close more deals, save time, improve business processes, and ensure nothing falls through the cracks by having all your tools in one happy place. 
Lift your business up out of spreadsheets and email, and win your workdays with FreeAgent CRM.

LongDescription

A/B Testing

Content Delivery

Lead Notifications

Forecasting

Personalization

Meeting Management

Internal Chat Integration

Lead Capture

Performance Management

Customizable Reports

Document Storage

Proposal Generation

Activity Tracking

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Calendar/Reminder System

Relationship Tracking

Lead Distribution

Projections

Pipeline Management

Customer Database

Team Assignments

Calendar Management

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Batch Communications

Template Management

Data Import/Export

Call List Management

Customer Support

Contact Management

Opportunity Management

Lead Management

Email Marketing

Mobile Access

Sales Activity Management

Performance Metrics

Routing

Territory Management

Channel Management

Training Management

Shared Contacts

Multi-Channel Communication

Data Integration

Marketing Automation

Social Media Integration

Lead Segmentation

Workflow Management

Email Management

Source Tracking

Field Sales Management

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Segmentation

Lead Nurturing

Interaction Tracking

Dashboard

Expense Tracking

Commission Management

Reporting/Analytics

Batch Processing

Prioritization

Lead Qualification

Client Management

Quotes/Estimates

Third-Party Integrations

Task Management

Sales Forecasting

Document Management

Web-based Deployment

Prospecting Tools

Data Management

Search/Filter

For Mac Devices

For iPad Devices

For Startups

Deal Management

For Insurance Industry

For Small Businesses

Starter: Starting at $35 per user / per month
Professional: Starting at $75 per user / per month
Business: Starting at $100 per user / per month

Contact FreeAgent CRM for other pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

FreeAgent CRM

In Person

Live Online

Webinars

Documentation

Videos

Create more powerful customer experiences while reducing cost and complexity so you can grow your customer relationships, empower your agents, and delight your customers. 

Serve customers where they are and when they want with true omni-channel communications.

Get smarter, faster with generative AI capabilities.

Drive higher productivity with dynamic agent scripting that takes repetitive tasks out of agent’s hands.

Simplify operations and cut costs with a cloud-based, all-in-one technology stack.

Solve problems quickly with Nextiva’s trademark Amazing Service®.   

FreeAgent CRM vs Nextiva Contact Center

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons