JivoChat
About JivoChat
Awards and Recognition
JivoChat Pricing
14-day free trial, no credit card required. Basic plan: free for up to 5 agents. Professional plan: $19 per agent per month, billed annually.
Starting price:
$19.00 per year
Free trial:
Available
Free version:
Available
Most Helpful Reviews for JivoChat
1 - 5 of 101 Reviews
Farid
Verified reviewer
Business Supplies and Equipment, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Essential tool for any type of website.
JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.
CONSThere is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.
Valeh
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2018
Efficient way of communicating with customers
All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.
CONSIn some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.
Vendor Response
Hey Valeh, Thank you so much for your feedback and review. The trigger, which is the feature of our chat popping up on your page, it's an automatic message that proactive invites your visitors to interact with your agent. You can fully customize or even disable this function. To know how to do it please check this link: https://www.jivochat.com/help/triggers/how_to_set_up_triggers.html This can be a feature that can work totally on your favor. Check these articles to know how to benefit from it using on your website: "10 Ways to Gain Conversions with Jivochat's Proactive Invitation" https://www.jivochat.com/blog/jivo-tutorials/how-to-use-proactive-invites.html "How to make proactive invitations work perfectly" https://www.jivochat.com/help/triggers/tuning_triggers.html
Replied October 2018
Chris
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2020
Find ANYTHING else
I wouldn't recommend them to anyone. HUGE waste of time
PROSEasy to use - until you need help - then they vanish
CONSWhile it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!
Reason for choosing JivoChat
ease of installation
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2022
JivoChat a well established chat and support tool
JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.
CONSBrand removing is not available for my subscription
Reason for choosing JivoChat
It is more costly to add extra agents
Reasons for switching to JivoChat
They are closing down the service.
Vitaly
Verified reviewer
Business Supplies and Equipment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great solution for the website
Jivochat helps us get more leads
PROSIntegration with other business apps CRM, mail etc.
CONSWould like more configuration options for some features
Reason for choosing JivoChat
Price / functionality