All JivoChat Reviews
1-25 of 101 Reviews
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Farid
Verified reviewer
Business Supplies and Equipment, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Essential tool for any type of website.
JivoChat is direct communication method between website visitor and owner. Not every visitor is villing to buy something. But with smart features of JivoChat most percentage of visitors can be turned to buyers after short conversation. My most liked feature in Wix is pop up window with custom message which most of visitors tend to start conversation.
CONSThere is one feature which I want to offer. While chatting with website admin it would be great if visitors could send voice messages in order to express their ideas more clearly.
Valeh
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2018
Efficient way of communicating with customers
All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.
CONSIn some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.
Vendor Response
Hey Valeh, Thank you so much for your feedback and review. The trigger, which is the feature of our chat popping up on your page, it's an automatic message that proactive invites your visitors to interact with your agent. You can fully customize or even disable this function. To know how to do it please check this link: https://www.jivochat.com/help/triggers/how_to_set_up_triggers.html This can be a feature that can work totally on your favor. Check these articles to know how to benefit from it using on your website: "10 Ways to Gain Conversions with Jivochat's Proactive Invitation" https://www.jivochat.com/blog/jivo-tutorials/how-to-use-proactive-invites.html "How to make proactive invitations work perfectly" https://www.jivochat.com/help/triggers/tuning_triggers.html
Replied October 2018
Chris
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2020
Find ANYTHING else
I wouldn't recommend them to anyone. HUGE waste of time
PROSEasy to use - until you need help - then they vanish
CONSWhile it was easy enough to use starting out, their customer service is horrible! Delayed responses, uncaring about client needs - even when you want to PURCHASE more!
Reason for choosing JivoChat
ease of installation
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2022
JivoChat a well established chat and support tool
JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.
CONSBrand removing is not available for my subscription
Reason for choosing JivoChat
It is more costly to add extra agents
Reasons for switching to JivoChat
They are closing down the service.
Vitaly
Verified reviewer
Business Supplies and Equipment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Great solution for the website
Jivochat helps us get more leads
PROSIntegration with other business apps CRM, mail etc.
CONSWould like more configuration options for some features
Reason for choosing JivoChat
Price / functionality
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
My experience using JivoChat
JivoChat has made it very easy for my business and agency clients to communicate with customers.
PROSEasy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.
CONSJivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.
Reason for choosing JivoChat
JivoChat's easy to integrate and free WordPress plugin
César
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Simple, easy integration chat application
almost ready-to-use online chat widget application.
PROSyou need very low effort to setup and integrate the web widget to our self developed applications.
CONSit doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.
Reason for choosing JivoChat
low cost and easy to implement application.
bakka
Building Materials, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
jivochart review
it provides enough security for site visitors
CONSThe only problem is updating the softw are
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Jivochat best performance chat with customers
My experience with jivo chat is great I have been using it for a year now easy and useful and I keep using it. Best performance
PROSI like how easy you can use this software, I have been using it with our customers you can chat in different languages upload photos and files to help your customers more. Best ever
CONSI like everything about the software but I would love to see new features like blue seen option would be great
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great Options to keep me on track
Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.
PROSThe Best thing about this software is that it keeps track of the users and allows you to set up reminders while showing you the conversation you are being reminded about in the following week or month.
CONSThe worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.
Dan
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great Software, Great Integration Features
I got to see what kind of customers come to my site, and what kind of needs they have. It ranged from specific needs such as what product do I buy, or general questions. What I really liked was the geolocation of the user, since we didn't want to waste time helping a customer that is not US based, since we currently don't ship out of the US.
PROSIt is highly customizable, they have a JavaScript API, and a good interface to create users, style the chat box, and they integrate with software such as Slack.
CONSNot a big feature of the call functionality. Had some credits and tried to use it, but never worked for me. We never used their desktop client, just the web version so that is probably why. Even when we turned off the call functionality, we kept getting missed calls sometimes. It was weird. Overall, not an issue. I enabled it and probably didn't disable it properly.
Vendor Response
Hey Dan, Thank you!
Replied November 2019
Minas
Translation and Localization, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
JivoChat - One of the great (even the best) software
Most I like is that software show text when customer typing, which help our supports to answer as quickly as possible
CONSThere is no option to use one account in different desktops. But I understand the reaseon
Chloe
Arts and Crafts, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2020
Good use for live chats
It has been an overall pleasant experience. I’ll keep jivochat embedded in my website, and if I get more customers I might buy premium
PROSI like that it gives my customer an instant chance to get support from me on my website. I have only had it for a few months but it has been worth it. I will keep the jivochat embedded into my website for the time being.
CONSI wish there was a way to contact customers who leave the page after starting a chat. I guess it doesn’t matter because they technically left the website themselves, but I’d like to keep in contact with them.
Mihai
Online Media, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
JivoChat Review
We are interacting with persons that are interested with our business
PROSWhat i like the most is the option that let me to connect to my facebook page and recive directly messages from there.
CONSThe rumors that in future we couldnt recive anymore our chats in email.
Mwiraguzu
Broadcast Media, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Jivo is faster
The tool is faster and easy to integrate on a website with HTML code in the footer of the website, and you get chatting with clients right away, I like live preview of the messages which help me to see messages of the user before they even send hence resolving their issues faster
CONSIt does not allow the use of custom email for support, and only works with forwarding messages where outgoing messages to clients through the email would go from jive email address
Prudence
Utilities, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Faster live chat tool
Jivo is faster in responding to clients, I like the timing feature which warns when you have few minutes to close your working schedules as this is good in that you complete tasks on time Live preview of messages before user sends them is vital in creating faster responses
CONSCreating a chat bot within the software is kinder difficult and would not run on other channels of communication like Whatsapp
Anonymous
1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Complete business messenger solution
JivoChat can easily become an indispensable tool for elevating our online engagement with leads and clients. Its ability to have various communication channels into one application is a time-saver.
PROSJivoChat offers a full suite of features that allows to engage with visitors seamlessly. The integration with various messengers and SMS messageing allowing for multi-channel communication from a single platform is very interesting. The live chat function with visitor monitoring enables real-time interactions to qualify leads and enhance customer support. The CRM functionality helps organize and track interactions effectively.
CONSThere is a slight learning curve due to the array of features available.
Victor
Verified reviewer
Computer Software
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2018
Great chat app for your site
JivoChat is great for when you need to provide your site visitors with means of communication with your sales or support team in real time. Works nicely, provides you with chat logs and snippets for common answers.
Emily
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Jivo helps keep phone lines open
I like that I can respond quickly to a client without the need for a phone call.
CONSThe ignore button doesn't stop the notification from dinging constantly.
Vendor Response
Hey Emily, Thank you a lot for your review and your feedback!
Replied November 2019
Mwesigye
Leisure, Travel & Tourism, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
chat with customers in no time
It is our live chat tool which we are using the software to chat with clients
PROSJivo has canned responses which makes it faster to respond to clients using the canned responses
CONSTool is so easy for me, does not have an issue yet with it
Anil
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Good Product for Chat
Good
PROSGood product for chat to interact with clients and prospects
CONSShould try to bring natural language option to chat.
Waboga
Financial Services, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Jivo review
Integrates with Whatsapp at no additional cost, easy to setup and use in no minute
CONSNothing at the moment because tool meets my needs
Guillermo
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2020
Nice communication solution
100% recommended it does what it is supposed to do without much troubles and nice user experience.
PROSVery simple to use while offering almost all what you need to integrate your blog, website or communication requirement in your business.
CONSGood solution but not really solving something that other alternatives can solve for free or at same cost.
dejen
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
jivochat
i like it i had a good amount of success with jivochat and its super easy to use.
PROSi can connect with customers with ease and answer all their questions right away.
CONShow often the chat pops up for the customer, some customer might get frustrated and leave the website
Darrin
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great Experience
Easy access to all customers currently on our website. and very easy to talk real time with real buyers
CONSCan be difficult to stay in touch with customer if they dont give a phone number