Tidio
About Tidio
Awards and Recognition
Tidio Pricing
7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever. Forever-free plan. 3 chat operators included. Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others). Communicator plan. 1 chat operator included, from $15,83/mo. All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo Chatbots plan. 3 chat operators included, from $40,83/mo. All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Tidio
1 - 5 of 445 Reviews
Seth
Non-Profit Organization Management, 11 - 50 employees
Used unspecified
OVERALL RATING:
5
Reviewed January 2024
Easy to Use Perfect Solution!
Mikaël
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2021
Great alternatives to any other live chat
Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.
PROSYou do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.
CONSNothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.
Reason for choosing Tidio
Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.
Vendor Response
Hello! Thank you so much for all the positive words and a perfect rating. We will continue to improve our product to make sure that there are no cons to be found. Once again thank you and have a nice day
Replied August 2021
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Perfect for our non-profit org
Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.
PROSFirst and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install. I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.
CONSI wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.
Reason for choosing Tidio
Ultimately we made the decision based on price, but we're super happy!
Vendor Response
Hello Thank you so much for the review! We really appreciate the feedback you provided. We are working on an upgraded version of the Permissions for the operators, so you should be able to have better control over your users soon. Once again thank you for your kind words and have a nice day
Replied July 2021
Enrique
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2023
Potential customers be aware of Tidio's no-refund policy before you purchase the product
Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!
PROSThe widget and chat console have a sleek and straightforward design.
CONSIf you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.
Michael
Newspapers, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed January 2024
Very dishonest
Referring to state office of consumer protection for prosecution, avoid as it appears to be a criminal company.
PROSEverything worked good during the trial. Not the best solution we found, but good price (we thought) for the features
CONSAfter trial ended we found out that services that the web site claimed we would have access to on the tier we wanted would be additional cost. Customer support could not agree on why they were doing a bait and switch. Clearly a company with honesty issues, and I would not trust my money with them.
Reason for choosing Tidio
Didn't, couldn't get them to fix the issue.