--- title: "TimelinesAI Software Reviews, Demo & Pricing - 2026" description: "Review of TimelinesAI Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / TimelinesAI Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/alternatives/) # TimelinesAI Review From $25-$60/month Free trial 3 plans Wondering if TimelinesAI is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview TimelinesAI 4.6 [(116)](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/reviews/) Pricing Starting at $25.00 per user per month ### About TimelinesAI TimelinesAI is a WhatsApp Shared Inbox and CRM integration tool for teams using multiple individual numbers. Connect a number via QR in minutes, collaborate in a unified inbox, and sync messages, media, and contacts to CRM records (Pipedrive, HubSpot, Close, monday.com, Zoho, Salesforce). No coding required—just faster replies, cleaner data, and measurable workflows from day one. ✅ Shared inbox for multiple WhatsApp numbers: assign owners, mention teammates, add internal notes, organize with labels, build saved views, and keep a single source of truth for every client thread. ✅ Native CRM integrations: map conversations and media to the right leads/contacts/deals automatically, keep timelines in sync, reduce manual copy-paste, and maintain accurate reporting. ✅ Live inside your CRM: use the Chrome extension to read/reply without switching tabs; keep context, reduce handle time, and avoid fragmented history. ✅ Automation without code: trigger follow-ups, tasks, and notifications; update fields and stages; route chats based on rules; and standardize SLAs for consistent service. ✅ Campaigns at scale: run mass and bulk-reply workflows with guardrails, personalize content, and monitor... delivery/response patterns to improve outreach quality. ✅ AI assistance: summarize long threads, propose next replies, power autoresponders for off-hours, and escalate when intent or sentiment changes. ✅ Build your stack: connect via Zapier, Make, webhooks, and API; plug TimelinesAI into help desks, data warehouses, and internal tools with minimal effort. ✅ Analytics and governance: track volumes, workloads, and response times; review assignments and outcomes; export for BI; apply roles/permissions for safe collaboration. ✅ Quick start and support: fully functional 10-day trial, no credit card; scan QR to connect, invite your team, and use in-app onboarding to go live quickly. ✅ Works with the WhatsApp mobile app: keep the device online for continuous sync and maintain reliability with simple, proven setup. Who uses TimelinesAI: sales, success, and support teams; agencies and services businesses; SMB and mid-market companies that rely on WhatsApp to acquire, onboard, and retain customers but need CRM visibility, team collaboration, and automation. What you solve: scattered chats across personal devices, slow replies, manual CRM updates, inconsistent follow-ups, and zero reporting. With TimelinesAI, WhatsApp becomes structured, auditable, and scalable—so every customer conversation contributes to pipeline, retention, and growth. Do you work for TimelinesAI? [Manage this product listing](https://www.g2.com/products/timelinesai/claim_requests/new?auto=true) Wondering if TimelinesAI is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## TimelinesAI User Interface ## Popular TimelinesAI Alternatives Main Product TimelinesAI 4.6 [(116)](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.63Customer support - 4.54Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(7010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(630)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.78Value for money - 4.80Customer support - 4.68Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(745)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.72Value for money - 4.49Customer support - 4.49Functionality Pricing Starting at $7.00 per year Get Price ## TimelinesAI Pricing and Plans TimelinesAI has three plans. CRM Integration is $25.00/user/mo billed monthly. Shared Inbox is $40.00/user/mo billed monthly. Mass Messaging & Automation is $60.00/user/mo billed monthly. Free trial CRM Integration $25.00 per user, per month Sync WhatsApp messages and media with CRMs (Pipedrive, HubSpot, Zoho, Salesforce, monday.com) - 1,000 workflow actions per month - Native integrations, webhooks, API, Zapier, Make - ChatGPT chat summaries and auto-responses - Mass messaging via CSV import - Chrome Extension for embedded chat view - Free monthly integration consulting (for teams with 10+ users)… CRM Integration plan includes: - crm - whatsapp Shared Inbox $40.00 per user, per month Everything in CRM Integration, plus: - 2,000 workflow actions per month - Shared Inbox interface to manage WhatsApp messaging in real time - Advanced filtering, labels, and custom views of contacts - Automatic chat assignment and responsibility tracking - Analytics and reporting - Bulk reply campaigns from the inbox - Auto-responder and chat dispatcher… Shared Inbox plan includes: - crm - whatsapp Mass Messaging & Automation $60.00 per user, per month Everything in Shared Inbox, plus: - 3,000 workflow actions per month - High-volume WhatsApp sending automation - Flexible sending speed and contact limits - Built for outreach, customer engagement, and sales campaigns - Support for WhatsApp Business API (coming soon)… Mass Messaging & Automation plan includes: - crm - whatsapp Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does TimelinesAI pricing compare to alternatives? TimelinesAI's starting price is $25.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | TimelinesAI4.6[(116)](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/reviews/) | $25.00 /user/mo | Available | Not available | 4.5 | | [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)4.5[(4,493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) | $20.00 /user/mo | Not available | Available | 4.3 | | [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 | | [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/)4.3[(7,010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) | $14.00 /user/mo | Available | Available | 4.3 | | [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/)4.8[(630)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) | $250.00 /mo | Available | Available | 4.8 | TimelinesAI4.6[(116)](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/)4.5[(4,493)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) * * * Starting price $20.00 /user/mo Free trial Not available Free version Available Value For Money 4.3 - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/)4.3[(7,010)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) * * * Starting price $14.00 /user/mo Free trial Available Free version Available Value For Money 4.3 - [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/)4.8[(630)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) * * * Starting price $250.00 /mo Free trial Available Free version Available Value For Money 4.8 ## TimelinesAI Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of TimelinesAI API Autoresponders Collaboration Tools Contact Management CRM Lead Management Personalization Real-time Consumer-facing Chat Reminders Reporting & Statistics Segmentation Third-Party Integrations Workflow Management ## TimelinesAI Integrations Pipedrive Integration rated 4.9 from 17 reviews HubSpot CRM Integration rated 4.6 from 10 reviews Zapier Integration rated undefined from -1 review monday AI Work Platform Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 13 integrations ## TimelinesAI User Reviews ## TimelinesAI customer ratings - Overall rating: 4.6/5 - Total reviews: 116 ### Rating distribution - 5 stars: 83 reviews (72%) - 4 stars: 25 reviews (22%) - 3 stars: 7 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.5/5 - Customer support: 4.6/5 - Functionality: 4.5/5 --- ### Brilliant integrations with CRM and lead acquisition systems. - Overall rating: 5/5 - Reviewer: Mark O. - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I use TimelinesAI to integrate into my business WhatsApp. I have this WhatsApp hooked into my CRM system and also ChatGPT. This means that anytime I receive a message on WhatsApp, a record is entered into my CRM system to follow up with that enquiry manually. However, the ChatGPT integration means that WhatsApp most frequently will have a communication with that lead and gently guide them towards booking a discovery call with me. when the lead is ready, TimelinesAI (integrating with WhatsApp) then sends them a booking link. I also use TimelinesAI with my Meta ads. Because TimelinesAI has a Zapier integration, I can ensure that every time a new lead comes in from a Meta advert, that lead is sent an immediate WhatsApp message and a conversation is started. It makes such a huge difference to marketing, using immediate responses like this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reasonably simple to use and integrates incredibly well with my Pipedrive CRM system and also ChatGPT. #### Cons Genuinely nothing. I actually can't fault the product; there's nothing I'd change. Apart from perhaps making it free. :-) --- ### Great tool, even better customer support. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Definitely a great company, and very useful software. Their support team is very responsive and professional #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Definitely the ease of use and the ability to integrate with Close CRM very effectively and intuitively. #### Cons Interface could look a little more modern and Sleek, although the current one is not bad by any means. --- ### A Powerful WhatsApp Tool for Team Collaboration and Customer Communication - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered •Mobile experience is functional but less powerful than desktop •Longer trial version can be helpfull. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros TimelinesAI is a reliable and user-friendly WhatsApp tool that works especially well for teams managing a high volume of conversations. The platform makes it easy to connect multiple WhatsApp accounts and centralize all chats in one shared inbox. This improves visibility, collaboration, and response times across the team. #### Cons Shared inbox makes team collaboration very efficient •Useful features for tagging, assigning, and tracking conversations •Works smoothly with WhatsApp Web without complex technical requirements •Good value for money for small to medium-sized teams --- ### Ease of use and stable integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Very good, after looking at several whatsapp solutions, this checked all boxes to power up my sales team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros That it could connect to HubSpot easily and so far, in a stable way with two direction sync and live conversations inside deals. #### Cons Maybe the price and "mass message limitations" and that you cannot see the live conversations inside the lead object. --- ### I'd definitely recommend Timelines.ai - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: a free trial · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the possibilities to automate whatsapp messages triggered by values in our CRM the most, as well as the ease of integrating the CRM system to Timelines.ai. Their customer service team replies quickly too. #### Cons There isn't much to dislike. If i had to pick one negative, it would be the general design of the application. It could be refreshened a bit. --- ### Streamlined WhatsApp Management That Keeps Our Team in Sync - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, TimelinesAI has been a reliable and effective tool for managing multiple WhatsApp numbers across our team. It keeps all client conversations organized in one place, makes it easy to collaborate, and integrates smoothly with our CRM. While some advanced automations require third-party tools, the platform has saved us significant time and improved response speed with clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy WhatsApp integration with multiple numbers, intuitive chat management, and smooth CRM syncing. The multi-user access and shared inbox make it simple for our team to stay on top of client conversations in one place. #### Cons Limited native automation options — some workflows still require third-party tools like Make or Zapier. Also, managing multiple WhatsApp accounts could be more seamless without having to juggle browser sessions. --- ### « Une solution complète et efficace pour centraliser WhatsApp et booster la productivité » - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Mon expérience globale est très positive. TimelinesAI a réellement simplifié la gestion de la communication client dans mon entreprise. Le logiciel nous a permis de gagner en efficacité, de réduire le temps passé à jongler entre différents numéros et d’améliorer la coordination interne. Le rapport qualité-prix est très satisfaisant, et le support client s’est montré réactif et efficace lors de nos sollicitations. Malgré quelques points d’amélioration, c’est un outil fiable et adapté aux besoins d’une équipe qui gère un volume important de conversations WhatsApp. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ce que j’ai le plus apprécié avec TimelinesAI, c’est sa capacité à centraliser plusieurs numéros WhatsApp dans une seule boîte de réception partagée. Cette centralisation apporte une visibilité complète sur les échanges et permet une collaboration fluide entre les membres de l’équipe. L’intégration avec des CRM comme HubSpot ou Pipedrive est un vrai plus : toutes les conversations sont synchronisées automatiquement, ce qui simplifie le suivi des prospects et des projets. Enfin, les outils de productivité (réponses rapides, rappels, étiquettes, segmentation) apportent un gain de temps considérable et améliorent la réactivité auprès des clients. #### Cons L’interface pourrait être modernisée et optimisée pour une navigation plus intuitive, notamment lorsqu’il s’agit de configurer des automatisations ou des réponses automatiques. La période d’essai gratuite est un peu courte (10 jours seulement), ce qui peut sembler limité pour tester toutes les fonctionnalités dans un environnement professionnel. Certains moyens de paiement manquent également de flexibilité. --- ### Una herramienta confiable y fácil de usar para centralizar la comunicación - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Ha sido una herramienta muy útil para optimizar la comunicación con clientes y equipos. Me ha permitido ahorrar tiempo, ordenar mejor los mensajes y tener claridad en los seguimientos. La experiencia general es muy positiva y siento que el producto evoluciona de forma constante para cubrir nuevas necesidades. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lo que más destaco es lo simple que resulta integrar WhatsApp y centralizar la comunicación con clientes. La interfaz es intuitiva y el equipo de soporte siempre responde rápido y con buena disposición. Además, el valor por el precio es excelente considerando las funcionalidades que ofrece. #### Cons Al principio la curva de aprendizaje puede ser un poco confusa en algunos detalles de configuración, pero una vez que se entiende el flujo, funciona sin problemas. --- ### Great product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been using TimelinesAI to manage my WhatsApp communication with clients, and it’s made a huge difference. All my chats are now synced automatically with our CRM, which saves a lot of time and keeps everything organized. The setup was simple, and their support team has been super helpful whenever I had questions. It’s honestly one of those tools that just makes daily work smoother and more efficient. Highly recommend it if you’re managing multiple client conversations! #### Cons Overall, it works great — just wish the sync speed and interface were a bit faster when handling multiple chats at once. --- ### Recomend the use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: a free trial · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered I'm Learning about application, but i'm thing very easy. The integrations with Zapier and Hubspot is very good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Application is friendly to use and easy to learn. The integrations with Zapier and Hubspot help to unifique everthing #### Cons Nothing to consider while, because i'm start the use and learn. I need to more time to talk about something --- Showing 1 - 10 of 116 Reviews [See All Reviews](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/reviews/) ## TimelinesAI Popular Comparisons [HubSpot CRM vs TimelinesAI](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/219109-timelinesai/)[Salesforce Sales Cloud vs TimelinesAI](https://www.softwareadvice.com/compare/2764-Salesforce/vs/219109-timelinesai/)[Zoho CRM vs TimelinesAI](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/vs/zoho-crm/)[Kylas Sales CRM vs TimelinesAI](https://www.softwareadvice.com/marketing/kylas-profile/vs/timelinesai/)[Bigin by Zoho CRM vs TimelinesAI](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/timelinesai/)[Ploomes CRM vs TimelinesAI](https://www.softwareadvice.com/compare/219109-timelinesai/vs/449937-Ploomes/) [Compare All Alternatives](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/alternatives/) ## Other Top Recommended Customer Communications Management Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **8** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (833) Recently recommended **1** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16488) Recently recommended **0** times [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) **4.7** (6440) Recently recommended **0** times Stuck Between Options? 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