# TimelinesAI Software Reviews, Demo & Pricing - 2026 > Review of TimelinesAI Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / TimelinesAI Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/alternatives/) # TimelinesAI 2026: Benefits, Features & Pricing Wondering if TimelinesAI is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview TimelinesAI 4.6 [(116)](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/reviews/) Pricing Starting at $25.00 per month ### About TimelinesAI TimelinesAI is a WhatsApp Shared Inbox and CRM integration tool for teams using multiple individual numbers. Connect a number via QR in minutes, collaborate in a unified inbox, and sync messages, media, and contacts to CRM records (Pipedrive, HubSpot, Close, monday.com, Zoho, Salesforce). No coding required—just faster replies, cleaner data, and measurable workflows from day one. ✅ Shared inbox for multiple WhatsApp numbers: assign owners, mention teammates, add internal notes, organize with labels, build saved views, and keep a single source of truth for every client thread. ✅ Native CRM integrations: map conversations and media to the right leads/contacts/deals automatically, keep timelines in sync, reduce manual copy-paste, and maintain accurate reporting. ✅ Live inside your CRM: use the Chrome extension to read/reply without switching tabs; keep context, reduce handle time, and avoid fragmented history. ✅ Automation without code: trigger follow-ups, tasks, and notifications; update fields and stages; route chats based on rules; and standardize SLAs for consistent service. ✅ Campaigns at scale: run mass and bulk-reply workflows with guardrails, personalize content, and monitor... delivery/response patterns to improve outreach quality. ✅ AI assistance: summarize long threads, propose next replies, power autoresponders for off-hours, and escalate when intent or sentiment changes. ✅ Build your stack: connect via Zapier, Make, webhooks, and API; plug TimelinesAI into help desks, data warehouses, and internal tools with minimal effort. ✅ Analytics and governance: track volumes, workloads, and response times; review assignments and outcomes; export for BI; apply roles/permissions for safe collaboration. ✅ Quick start and support: fully functional 10-day trial, no credit card; scan QR to connect, invite your team, and use in-app onboarding to go live quickly. ✅ Works with the WhatsApp mobile app: keep the device online for continuous sync and maintain reliability with simple, proven setup. Who uses TimelinesAI: sales, success, and support teams; agencies and services businesses; SMB and mid-market companies that rely on WhatsApp to acquire, onboard, and retain customers but need CRM visibility, team collaboration, and automation. What you solve: scattered chats across personal devices, slow replies, manual CRM updates, inconsistent follow-ups, and zero reporting. With TimelinesAI, WhatsApp becomes structured, auditable, and scalable—so every customer conversation contributes to pipeline, retention, and growth. Wondering if TimelinesAI is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## TimelinesAI User Interface ## Popular TimelinesAI Alternatives Main Product TimelinesAI 4.6 [(116)](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.63Customer support - 4.54Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4465)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6978)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(601)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.79Value for money - 4.80Customer support - 4.70Functionality Pricing Starting at $250.00 per month Get Price Alternative Product [Ploomes CRM](https://www.softwareadvice.com/product/449937-Ploomes/) 4.9 [(441)](https://www.softwareadvice.com/product/449937-Ploomes/reviews/) Ratings Breakdown - 4.78Ease of use - 4.66Value for money - 4.69Customer support - 4.79Functionality Pricing Starting at $22.00 per month Get Price ## TimelinesAI Pricing and Plans Starting price: $25.00 per month Free Trial Free Version CRM Integration $25.00 per user, per month Plan includes: - crm - whatsapp Shared Inbox $40.00 per user, per month Plan includes: - crm - whatsapp Mass Messaging & Automation $60.00 per user, per month Plan includes: - crm - whatsapp Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## TimelinesAI Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of TimelinesAI API Autoresponders Collaboration Tools Contact Management CRM Lead Management Personalization Real-time Consumer-facing Chat Reminders Reporting & Statistics Segmentation Third-Party Integrations Workflow Management ## TimelinesAI Integrations Pipedrive Integration rated 4.9 from 17 reviews HubSpot CRM Integration rated 4.6 from 10 reviews Zapier Integration rated undefined from -1 review monday.com Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Slack Integration rated undefined from -1 review See all 13 integrations ## TimelinesAI User Reviews Overall Rating 4.6 Ratings Breakdown 5 72% 4 22% 3 6% 2 0% 1 1% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.6 Functionality 4.5 José O. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for free trial Review source Reviewed August 2025 many hopes for this easy-to-use tool !! 4 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: It is a very effective and surprisingly easy-to-use tool. Still testing its effectiveness. We're in test mode, and they've helped us extend the free version to fully explore it. Cons: nothing against it at the moment. Read More DH Daniel H. Verified reviewer Real Estate 2-10 employees Used daily for free trial Review source Reviewed August 2025 Streamlined WhatsApp Management That Keeps Our Team in Sync 5 Overall, TimelinesAI has been a reliable and effective tool for managing multiple WhatsApp numbers across our team. It keeps all client conversations organized in one place, makes it easy to collaborate, and integrates smoothly with our CRM. While some advanced automations require third-party tools, the platform has saved us significant time and improved response speed with clients. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy WhatsApp integration with multiple numbers, intuitive chat management, and smooth CRM syncing. The multi-user access and shared inbox make it simple for our team to stay on top of client conversations in one place. Cons: Limited native automation options — some workflows still require third-party tools like Make or Zapier. Also, managing multiple WhatsApp accounts could be more seamless without having to juggle browser sessions. Read More MM Mario M. Verified reviewer Airlines/ Aviation 2-10 employees Used daily for less than 12 months Review source Reviewed January 2025 Worst service customer 1 \[sensitive content hidden\] only ask for collaborate, dont work Ratings Breakdown 3 Ease of use 2 Value for money 1 Customer support 3 Functionality Pros: Is a good software, very simple to configurate Cons: \[sensitive content hidden\], the customer service is horrible. He didnt want to work Read More PG Peter G. Verified reviewer Computer Networking 11-50 employees Used daily for more than 2 years Review source Reviewed August 2025 Great value for money 5 Great, on point. Communication is fast in responding. The look and feel is easy and intuitive, would recommend. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use, manages group whatsapp, integrates with CRMs. Portal is simple, but does what it needs to do. Cons: It would be great to highlight the person who answers the client, so that the client knows who is answering. Would be great if they could answer whatsapp calls as well. Read More CG Cami G. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 2 years Review source Reviewed August 2025 Good experience 5 It's been good so far. I know it can improve a lot in metrics and analytics. If you do that, I would not leave. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's a great option for our clients for easy and agile communication. It does not have many restrictions. Cons: Lack of analytics and metrics reports. It's a bit of a down for me, I need to know how much do I respond and times. Read More CN Casper N. Verified reviewer Real Estate 2-10 employees Used daily for free trial Review source Reviewed December 2025 A Powerful WhatsApp Tool for Team Collaboration and Customer Communication 5 •Mobile experience is functional but less powerful than desktop •Longer trial version can be helpfull. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: TimelinesAI is a reliable and user-friendly WhatsApp tool that works especially well for teams managing a high volume of conversations. The platform makes it easy to connect multiple WhatsApp accounts and centralize all chats in one shared inbox. This improves visibility, collaboration, and response times across the team. Cons: Shared inbox makes team collaboration very efficient •Useful features for tagging, assigning, and tracking conversations •Works smoothly with WhatsApp Web without complex technical requirements •Good value for money for small to medium-sized teams Read More JO Juan O. Verified reviewer Marketing and Advertising 2-10 employees Used daily for free trial Review source Reviewed November 2025 Ease of use and stable integration 5 Very good, after looking at several whatsapp solutions, this checked all boxes to power up my sales team. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: That it could connect to HubSpot easily and so far, in a stable way with two direction sync and live conversations inside deals. Cons: Maybe the price and "mass message limitations" and that you cannot see the live conversations inside the lead object. Read More MC Mikaël C. Verified reviewer Real Estate 2-10 employees Used daily for less than 12 months Review source Reviewed August 2025 Simple, reliable, and effective 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: TimelinesAI works perfectly for our needs: the integration is simple, the product is very intuitive, and the support team is great. A reliable tool I would definitely recommend. Cons: The platform works very well overall, but I would appreciate a slightly more modern interface design and a few additional customization options to better adapt it to our workflow. Read More HA Henrik A. Verified reviewer Hospitality 2-10 employees Used daily for free trial Review source Reviewed September 2025 Good platform followed with good support. 5 A very positive excperience with the system and also with the support. Good pricing. A very positive excperience with the system and also with the support. Good pricing Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: I have been testing it for some time and I like the GUI, how easy it is to navigate and communicate with customers. I do like the chatty AI that helped a lot. Overall very good. Cons: On the wish list is to make the menu on the left hand side a little smaller. On the wish list is to make the menu on the left hand side a little smaller. Reasons for choosing TimelinesAI good Read More VR Verified Reviewer Motion Pictures and Film 2-10 employees Used daily for free trial Review source Reviewed August 2025 Great customer support 4 Great customer support, they were super with each exchange - big reason to use their app I think. Great. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Functionality - getting whatsapp in to monday hasn't been easy before Timelines AI - new version for Monday CRM is great Cons: The Timelines AI interface itself is not pretty, and its a shame to have to back to it all, would rather just stay in Monday Read More Showing 1 - 10 of 116 Reviews [See All Reviews](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/reviews/) ## TimelinesAI Popular Comparisons [Salesforce Sales Cloud vs TimelinesAI](https://www.softwareadvice.com/compare/2764-Salesforce/vs/219109-timelinesai/)[HubSpot CRM vs TimelinesAI](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/219109-timelinesai/)[Zoho CRM vs TimelinesAI](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/vs/zoho-crm/)[Kylas Sales CRM vs TimelinesAI](https://www.softwareadvice.com/marketing/kylas-profile/vs/timelinesai/)[Ploomes CRM vs TimelinesAI](https://www.softwareadvice.com/compare/219109-timelinesai/vs/449937-Ploomes/)[Bigin by Zoho CRM vs TimelinesAI](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/timelinesai/) [Compare All Alternatives](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/alternatives/) ## Other Top Recommended Customer Communications Management Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (530) Recently recommended **30** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) **4.7** (73) Recently recommended **7** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16383) Recently recommended **0** times Stuck Between Options? 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