All eTrusted Experience Feedback Solution Reviews
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Stefanie
Insurance, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Super helpful for your e-commerce to build customers trust
Overall an easy to use software that helps in building reputation on several levels and on top very friendly support staff. :-)
PROSEasy to use even without automation. Reliable and structured. Perfect feature is the reputation manager, that allows to mangage Google and TP platform invites as well. Easy widget setup for the website
CONSMissing a real time reporting / dashboard / BI type analytics that can be shared with a click throughout the organisation. E.g. ratings over time, conversion etc. with standard filter options.
Giovanni
Verified reviewer
Furniture, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Trusted è una valida garanzia
Fiducia e garanzia per aumentare la reputazione del nostro negozio, grazie a Trusted è possibile e si gestisce tutto comodamente dal pannello di controllo fornito dall'azienda
CONSL'inegrazione ha richiesto piu del previsto ma alla fine è andato tutto bene
Reason for choosing eTrusted Experience Feedback Solution
Entravo in una rete fideleizzata di neogozi Trusted e ai miei clienti viene offerta una garanzia sull'acquisto
Younes
Verified reviewer
Packaging and Containers, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2022
Bad solution compared with competitors
If you are looking for a service that can help you to manage the customer's feedback, I recommend you to analysis more options, probably you will have the best service and best prices.
PROSOnce the tool is integrated, you don't need anything more to start to use it for many years.
CONSCompared with other similar services: - Very high prices. - Customer service. - Less flexibility.
Veronica
Government Administration, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Un producto muy cuidado
Las opiniones que recogemos nos permiten detectar incidencias y vulnerabilidades en nuestro servicio para poder mejorar, pero lo mejor es que al tener una puntuación positiva y verificada visible en nuestra web, da fiabilidad a futuros clientes.
PROSLa implementación en la página web fue muy fácil a través de su API, ya que está muy bien documentada y nuestras dudas fueron rápidamente resueltas a través de su servicio de atención al cliente, aun requiriendo asistencia técnica. La información que ofrecen a través del Dashboard de eTrusted (su plataforma online) es súper completa. Además, nos fue relativamente sencillo integrarlo en nuestros flujos de marketing.
CONSEl TrustBadge tarda un poco en cargar, lo que causaba que hubiera un ligero salto en nuestro html. Finalmente lo solucionamos tocando estilos CSS en nuestro site.
Sven
Marketing and Advertising, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
Great partner to grow with!
We are extremely happy to partner up with Trusted Shops as mentioned above. Of course good reviews from our customers is a marketing asset itself. So it was pretty important to get a professional and known plattform as Trusted Shops. Since the onboarding the quantitiy and the quality of the reviews just improved compared to our different plattform before.
PROSThe software had almost all the needed features. It was the great partnership and communication that stood out. We had great contact persons who were very engaged to get everything lined up for us to reach our goals. There had to be done so many adjustments made due to our company organisation and we almost never got a denied by them. They also contributed with great ideas and work arounds.
CONSUnfortunately we are still missing some kind of alerting when getting negative reviews. Instead we have to look manually into the Control Center and filter all negative reviews. Also we are missing the feature of blurred names. Since the reviews are public, it would be nice to get real names blurred.
Manuel
Automotive, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2022
eTrusted is worth a recommendation
Its a stable and scalable tech platform with easy to use backend and features.
CONSThere are missing features like reporting and export functions as well as customizable forms and email templates without need of eTrusted customer service.
Anonymous
51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
Ecommerce experience feedback solution
Easy implementation : only few month Easy to use
CONSNo customization Reporting and email notifications
Sara
Human Resources, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2022
Real reviews
Finally real opinion from real customers. The page is quite easy to use, available in many languages. Shops owners can reply to customers since they can verify their company's profile. They also have a special trust mark to identify the best shops.
CONSI did not find anything that needs to be improved.
Michael
Insurance, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Useful tool to improve ratings
Easy to use, automated processes, you can send users to different plattforms.
CONSThe reporting is a bit limited but new features are coming.
Victoria
Textiles, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Etrusted a good software but expensive
Etrusted it's really complete but in this moment exist another software less expensive and with the same features.
CONSThe monthly cost is high compared to other similar softwares.
Reasons for switching to eTrusted Experience Feedback Solution
Price and support in Spanish.
Rodrigo
Computer Software, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Muy buen software
Muy intuitivo y fácil de usar. La implementación fue sencilla y estaba muy bien documentado.
CONSPor el momento no he encontrado nada negativo
Paula
Program Development, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Muy satisfecho
Hemos podido integrarlo en nuestro site tal y como queríamos a través de su API. La API está muy bien documentada y el soporte técnico que ofrecen es muy bueno.
CONSSu “trustbadge” viene con estilos predefinidos y no es muy personalizable, pero con un poco de CSS se puede mejorar alguna cosa. Aunque el soporte técnico es muy bueno, a veces se demoran unos días en responder.
Bernd
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Gute Zusammenarbeit
Die Markenbekanntheit von Trusted Shops.
CONSEs gibt keine Cons. Wir sind vollstens zufrieden.
Matthias
Utilities, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Einfache Bedienung
Einfaches Bedienung & Integration
PROSEinfache Bedienbarkeit, Bewertungen nur durch Einladungen
CONSBisher keine Nachteile der Software erkennbar
Elena
Computer Software, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2022
Sitio de referencia sobre tiendas online de confianza
Te permite tener un listado de tiendas seguras dónde comprar, y la puntuación de otros usuarios sobre ella
CONSLa comunicación con ellos es un poco lenta