I get all the necessary features that are needed for an online business to understand the users better. Therefore, I don't have to pay for individual subscriptions of different tools.

I must admit that their customer service department is awesome. Whenever I get stuck on anything or need clarification on something.

The software is easy to use and provides great insights for all my assets.

I think they can make the poll management system more intuitive. Another problem I face with Figpii is click maps don't work properly.

Easy to use and powerful. Also, I would like to note that the product has a very competitive price for such functionality.

It is very easy to use and very effective. This is my overall experience and It's was awesome.

Another thing I love is the polls option. It helps me to understand whether visitors are satisfied with my content or not.

To me it feels a lot cheaper than any other tool. And its lifetime deal is really awesome.

I was a bit skeptical about the capability of this product.

I can easily fix them by those data and increase the conversion rate. My revenues are gradually improving and all the credit goes to this awesome tool.

Using their Heatmaps tool I have found the cause of bouncing for a specific page and added extra content to keep them on my website. It is super helpful for me.

A/B testing is one of the best ways to increase the conversion rate. I have used their ab A/B testing tool and found the best option for the highest conversion.

But I didn't have to go through tough learning curve to use this. I appreciate the developers for such kind of user experience.

As a user of HotJar for the last few years and prior to that an early adopter of JS based heatmap software I love the simplicity that comes with FigPii.

It would be really cool to see heatmaps or videos for the different AB test versions but this functionality is missed.

To be honest, I don't think I've found a negative yet.

The team seems to care about customer experience. They keep asking for feedback, so that's great in products like this.

I have to change designs and add features to my client's website and use A/B testing a lot for this purpose. But the controls are somewhat limited and sometimes it's glitchy.

Okay, let me explain what I like about this tool. What I like most about this tool is the track of your audience on every page.

FigPii Made Me Provide The Best User Experience To My Customers.

They have a strong support team and they try to solve every customer issue with sincerity and utmost care. Besides, they try to consider any important feature request.

Very easy to use interface. The screen recordings playback have multiple speeds which allows you to watch more in very little time.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

US Dollar

FigPii is a cloud-based user experience (UX) platform designed to help businesses interact with visitors, capture email addresses and analyze behavior on the website. Features include session replay, polls, customer segmentation, coupon management and analytics. 


The application enables marketers to determine the performance of webpages through A/B and split URL testing and create goals to measure campaign success for the targeted audience. Using the heatmaps, marketing teams can visualize visitor's clicks and scrolling patterns, helping them identify the placement of elements. Users can also record and view visitor's actions, check the start and end points and retrieve data based on selected date ranges, duration, page type and more. 


FigPii offers integration with various third-party applications such as Magento, Google Tag Manager, Drupal, Joomla, Wix and more. It is available on monthly subscriptions and support is provided via documentation and online measures.  



LongDescription

AB Testing

Website Analytics

Surveys & Feedback

Visual Editor

Presentation Tools

Skip Logic

Activity Tracking

Customer Segmentation

Territorial Mapping

Real Time Monitoring

Behavioral Analytics

Audience Targeting

Campaign Segmentation

Heatmaps

Conversion Rate Optimization

Statistical Analysis

Survey/Poll Management

Dynamic Content

Activity Dashboard

Reporting & Statistics

Geotargeting

Live Results Sharing

Dashboard

Multiple Question Types

Online Polling

Customizable Branding

Behavior Tracking

Radial Mapping

Goal Setting / Tracking

Reporting/Analytics

Polls/Voting

Split Testing

Feedback Management

Third-Party Integrations

Element Analytics

Campaign Management

Search/Filter

Web browser (OS agnostic)

FigPii offers a 14-day free trial for new users, after which the software is available across 4 pricing tiers. Pricing and functionality - outlined below - scales with number of visitors. 


Starter: $14.99/month for 10,000 visitors
Small: $79.99/month for 50,000 visitors
Medium: $199.99//month for 1,00,000 visitors
Large: $499.99/month for 5,00,000 visitors

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

FigPii

In Person

Live Online

Webinars

Documentation

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Session Recording

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Alerts/Notifications

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Multi-Language

Alerts/Escalation

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

FigPii vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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