All Flex Surveys Reviews

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Anonymous

51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Amazing. -Amazing- Amazing

PROS

A more than wonderful program for conducting surveys among employees for their participation in decision-making in the company, which is very useful in analyzing the results.

CONS

Its price is high, it is preferable that the price be lower than that.

Keely

Defense & Space, 201-500 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Hands-Off Approach to Employee Surveys

PROS

We have used Flex Surveys for two consecutive years to deliver our Employee Engagement Survey. In addition, we will be using the firm to roll-out a 360 degree performance feedback program. We have been thoroughly impressed by the level of quality and service. The team is friendly, competent, and organized. In addition, they have gone above and beyond by building a customized tool to help us record actions resulting from the survey. They make the process easy to administer, allowing me to take a hands-off approach and saving me valuable time. They even provide training sessions to our managers on how to interpret the reports.

CONS

I can’t say enough good things about Flex Surveys and highly recommend them to any company!

Anders

Motion Pictures and Film, 1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

FUNCTIONALITY

5

Reviewed April 2020

Flex Surveys are complicated...

FlexSurveys is great if you can understand how to use it.

PROS

Flex Surveys has a lot of great features. It also helps me look for new employees. In that regard, it's the best software/website in its field.

CONS

It is very complicated and hard to understand, I looked up several YouTube Tutorials to try to use this program. Because I couldn't understand how to use it, I uninstalled the application.

Vendor Response

After reviewing your feedback it seems you are confusing our "service" with a competitor's "software". Our service model is designed to avoid the frustrations described; as all the main competitors within the Engagement Survey Industry utilize 'Do-It-Yourself Software' in their models. This reliance on software makes the learning process very intensive and a challenge to use their platforms effectively. In contrast, our 'Service Based Model' ensures that we handle all the details of the project. Our account managers oversee every aspect of the project from the questionnaire,to the online survey and all required reporting. We hope that you take the time to review your posting and apply it to the appropriate software that you utilized. Furthermore, if you are looking for a better experience we would be happy to provide a DEMO for our platform for your needs. Just email us at info@flexsurveys.com and one of our account managers will answer any questions. Best Regards, The Flex Team

Replied August 2020

Sonia

Insurance, 201-500 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Simple Surveys, Insightful Reporting

PROS

On Side Restoration appreciates the format and ease by which our company receives customer service feedback via Flex Surveys. The team is quick to respond back to my emails and phone calls, and are always reliable with providing more detailed reports when conducting our quarterly reviews. Based on Flex’s recommendations, we simplified our surveys which resulted in higher participation rates and more sound data. Not only are their reports easy to understand, and provide the insights that we are seeking, but the company always figures out a way to work within our budget.

CONS

Flex Surveys are a valuable extension to our small marketing team; they regularly make my job easier and help me to shine even brighter as manager.

Lilli Ann

Health, Wellness and Fitness, 201-500 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Extremely Knowledgeable & Provides Expert Guidance

PROS

"We have had the privilege to have the support of Flex surveys for two consecutive employee engagement surveys. They were extremely knowledgeable and provided expert guidance on best practice for both our initial and follow-up survey. The Team was responsive and provided quick turn around for our change requests. I would highly recommend Flex not only for their orientation and administration of surveys but also for their comprehensive reporting package. The customization they provided offered our leaders great insight on where to begin for action planning on survey results. "

CONS

I could not recommend a team more highly from initial discovery conversations through final results.

Pamela

Non-Profit Organization Management, 51-200 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Valuable Surveys & Reporting

PROS

Flex Surveys is a valuable business resource we have invested in. We had not completed staff surveys prior to my arrival in 2015 and the business is 40 years old.  I am really satisfied with how Flex handled our account, they worked very closely with me to create a tailored Survey for our employees that really touched on the areas that were interested in receiving feedback about.  The survey also allowed for weighted comments.

CONS

I am very satisfied with Flex Surveys service.

Anonymous

10,000+ employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Great for Pulsing Employee Engagement

Whether you have a current solution or are currently using another in-house or competitor tool, it's worth giving Flex Surveys a chance. We're glad we did.

PROS

The interface allows the surveys to be easily administered by our staff and allows employees to intuitively respond.

CONS

We are very pleased and have not yet discovered a drawback - there are still features of the tool we are discovering.

Scott

Education Management, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2023

Responsive Support and Strategic Insight into Survey Results

PROS

Flex is the best survey provider we have ever used. They have repeatedly offered us expert advice, incredibly responsive support and strategic insight into all our survey initiatives. The account managers do all the leg work for us and have consistently incorporated our wants and unique needs into the make-up, launch and roll-out of results.

CONS

Flex has exceeded our expectations and we highly recommend their services.

Bailey

Hospital & Health Care, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

ILWR - Review

PROS

Flex Surveys is very responsive and easy to work with. It helps a great deal in how the steps are worked out for completion from start to finish. The report also provided us with great insight into our company and where we can make improvements.

CONS

Flex was great to work with and I can't think of anything I didn't like about working with Flex to complete our annual Employee Satisfaction Survey.

Carolyn

Insurance, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2024

Easy to Implement & Fully Managed Service

PROS

They make your life easy by handling all the time-consuming aspects of your Employee Engagement Survey rollout.

CONS

Flex Surveys has completely surpassed our expectations.

Brandi

Capital Markets, 51-200 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Full Support & Expert Service

PROS

Flex Surveys has supported not only the administrative burdens from previously facilitating our surveys internally but I can rely on their expertise for benchmarking and best practice when developing our surveys, thereby elevating our process and outcomes. The team is highly responsive to issues and professional throughout the survey design to analysis cycle.

CONS

A real value in outsourced product from a company that is top notch in their service approach.

Keith

Business Supplies and Equipment, 51-200 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Simple & Easy to Implement

PROS

I have used Flex in three different organizations and would recommend them because 1) the personal attention provided by the Account Managers, 2) how simple the program is to implement, and 3) the phenomenal reporting and graphics that makes it simple to identify improvement areas in your organization.

CONS

Taking on the task of performing an employee engagement survey can feel like a daunting task, Flex Surveys makes the process simple and easy to implement.

Peter

Business Supplies and Equipment, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2024

Great Partners in Employee Engagement

PROS

Flex Surveys has been instrumental in our employee engagement initiatives. Their surveys are insightful, and the customer support is outstanding.

CONS

I highly recommend their services. Truly great partners!

Showing 1 - 13 of 13 Reviews