All Flex Surveys Reviews
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Anonymous
51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Amazing. -Amazing- Amazing
A more than wonderful program for conducting surveys among employees for their participation in decision-making in the company, which is very useful in analyzing the results.
CONSIts price is high, it is preferable that the price be lower than that.
Keely
Defense & Space, 201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Hands-Off Approach to Employee Surveys
We have used Flex Surveys for two consecutive years to deliver our Employee Engagement Survey. In addition, we will be using the firm to roll-out a 360 degree performance feedback program. We have been thoroughly impressed by the level of quality and service. The team is friendly, competent, and organized. In addition, they have gone above and beyond by building a customized tool to help us record actions resulting from the survey. They make the process easy to administer, allowing me to take a hands-off approach and saving me valuable time. They even provide training sessions to our managers on how to interpret the reports.
CONSI can’t say enough good things about Flex Surveys and highly recommend them to any company!
Anders
Motion Pictures and Film, 1 employee
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
2
FUNCTIONALITY
5
Reviewed April 2020
Flex Surveys are complicated...
FlexSurveys is great if you can understand how to use it.
PROSFlex Surveys has a lot of great features. It also helps me look for new employees. In that regard, it's the best software/website in its field.
CONSIt is very complicated and hard to understand, I looked up several YouTube Tutorials to try to use this program. Because I couldn't understand how to use it, I uninstalled the application.
Vendor Response
After reviewing your feedback it seems you are confusing our "service" with a competitor's "software". Our service model is designed to avoid the frustrations described; as all the main competitors within the Engagement Survey Industry utilize 'Do-It-Yourself Software' in their models. This reliance on software makes the learning process very intensive and a challenge to use their platforms effectively. In contrast, our 'Service Based Model' ensures that we handle all the details of the project. Our account managers oversee every aspect of the project from the questionnaire,to the online survey and all required reporting. We hope that you take the time to review your posting and apply it to the appropriate software that you utilized. Furthermore, if you are looking for a better experience we would be happy to provide a DEMO for our platform for your needs. Just email us at info@flexsurveys.com and one of our account managers will answer any questions. Best Regards, The Flex Team
Replied August 2020
Sonia
Insurance, 201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Simple Surveys, Insightful Reporting
On Side Restoration appreciates the format and ease by which our company receives customer service feedback via Flex Surveys. The team is quick to respond back to my emails and phone calls, and are always reliable with providing more detailed reports when conducting our quarterly reviews. Based on Flex’s recommendations, we simplified our surveys which resulted in higher participation rates and more sound data. Not only are their reports easy to understand, and provide the insights that we are seeking, but the company always figures out a way to work within our budget.
CONSFlex Surveys are a valuable extension to our small marketing team; they regularly make my job easier and help me to shine even brighter as manager.
Lilli Ann
Health, Wellness and Fitness, 201-500 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Extremely Knowledgeable & Provides Expert Guidance
"We have had the privilege to have the support of Flex surveys for two consecutive employee engagement surveys. They were extremely knowledgeable and provided expert guidance on best practice for both our initial and follow-up survey. The Team was responsive and provided quick turn around for our change requests. I would highly recommend Flex not only for their orientation and administration of surveys but also for their comprehensive reporting package. The customization they provided offered our leaders great insight on where to begin for action planning on survey results. "
CONSI could not recommend a team more highly from initial discovery conversations through final results.
Pamela
Non-Profit Organization Management, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Valuable Surveys & Reporting
Flex Surveys is a valuable business resource we have invested in. We had not completed staff surveys prior to my arrival in 2015 and the business is 40 years old. I am really satisfied with how Flex handled our account, they worked very closely with me to create a tailored Survey for our employees that really touched on the areas that were interested in receiving feedback about. The survey also allowed for weighted comments.
CONSI am very satisfied with Flex Surveys service.
Anonymous
10,000+ employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great for Pulsing Employee Engagement
Whether you have a current solution or are currently using another in-house or competitor tool, it's worth giving Flex Surveys a chance. We're glad we did.
PROSThe interface allows the surveys to be easily administered by our staff and allows employees to intuitively respond.
CONSWe are very pleased and have not yet discovered a drawback - there are still features of the tool we are discovering.
Scott
Education Management, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Responsive Support and Strategic Insight into Survey Results
Flex is the best survey provider we have ever used. They have repeatedly offered us expert advice, incredibly responsive support and strategic insight into all our survey initiatives. The account managers do all the leg work for us and have consistently incorporated our wants and unique needs into the make-up, launch and roll-out of results.
CONSFlex has exceeded our expectations and we highly recommend their services.
Bailey
Hospital & Health Care, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
ILWR - Review
Flex Surveys is very responsive and easy to work with. It helps a great deal in how the steps are worked out for completion from start to finish. The report also provided us with great insight into our company and where we can make improvements.
CONSFlex was great to work with and I can't think of anything I didn't like about working with Flex to complete our annual Employee Satisfaction Survey.
Carolyn
Insurance, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
Easy to Implement & Fully Managed Service
They make your life easy by handling all the time-consuming aspects of your Employee Engagement Survey rollout.
CONSFlex Surveys has completely surpassed our expectations.
Brandi
Capital Markets, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Full Support & Expert Service
Flex Surveys has supported not only the administrative burdens from previously facilitating our surveys internally but I can rely on their expertise for benchmarking and best practice when developing our surveys, thereby elevating our process and outcomes. The team is highly responsive to issues and professional throughout the survey design to analysis cycle.
CONSA real value in outsourced product from a company that is top notch in their service approach.
Keith
Business Supplies and Equipment, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Simple & Easy to Implement
I have used Flex in three different organizations and would recommend them because 1) the personal attention provided by the Account Managers, 2) how simple the program is to implement, and 3) the phenomenal reporting and graphics that makes it simple to identify improvement areas in your organization.
CONSTaking on the task of performing an employee engagement survey can feel like a daunting task, Flex Surveys makes the process simple and easy to implement.
Peter
Business Supplies and Equipment, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
Great Partners in Employee Engagement
Flex Surveys has been instrumental in our employee engagement initiatives. Their surveys are insightful, and the customer support is outstanding.
CONSI highly recommend their services. Truly great partners!