This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

We are aggregating data in the entire decision journey (discovery to transaction) across multiple platforms (Online and offline).

The best actionable cross-platform analytics I have used out of 20 as a Growth Marketer.

They usually respond on the same day itself. The visualizations make the platform easy to use and manage campaigns efficiently.

Pyze is the most solid cross-platform analytics platform I have used as a Growth Marketer at several high-growth startups and Fortune 50 companies. First, it's extremely easy to set up.

The auto-segmentation feature makes my job extremely easy. Great capabilities at this price point.

Defining the record border can be a little clunky. Sometime have trouble customizing the borders.

Helped improve lead gen and optimize our website. Successfully increased ability to target users who showed interest in our projects.

It has a simple interface which is easy to use for everyone. The visualization capabilities are powerful and actionable to create effective campaigns.

Customisation for our specific wants especially across apps could be simplified. Neccesity to upgrade for more features is a pain point ( but understand thats the business model).

Ability to use it easily and to get easy to use analytics. Easy to train new employees on it and intutive design.

It's the most actionable platform I have every used. Thanks to their unique Growth Intelligence feature, you can reach out in a custom way to automatically surfaced segment based on customer usage.

Sometimes the program stopped working so it had to be started again.

The simplicity of Pyze is quite amazing. It's extremely straightforward to setup on our marketplace.

Missing API for Single sign on. It's important to keep our customers in one world.

Visualization of the data is brilliant and fun to look at. We use Pyze to feed into our daily KPI dashboard for management.

Cost effective in a huge way. As someone who has used many mobile analytics software's, none have provided such a balance of features and price.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

Pyze is a cloud-based SMS marketing solution that relies on artificial and business intelligence to offer various tools for analytics, segmentation, customer experience and text messaging.


Pyze can be used to send push notifications, in-app messages, emails and SMS notifications to customers anywhere and at any time. Companies can add call-to-action buttons to their push notifications and share tips, offers or rewards using the in-app messaging feature.


Pyze also helps to find the best times to send messages so that customers are receptive. It allows users to automate their campaigns based on various customer triggers or actions. Companies can launch location-based campaigns based on users’ countries or geographical interests. In addition, Pyze can integrate with other marketing solutions such as Salesforce Marketing Cloud, Twilio, One Signal and Sendgrid.


Pyze works on a Software-as-a-Service (SaaS) model. Users are required to install and add its software development kit (SDK) to their mobile and web apps.



Real Time Analytics

Cohort Analysis

Funnel Analysis

AB Testing

Website Analytics

Multi-Channel Marketing

Campaign Tracking

ROI Tracking

Campaign Planning

Conversion Rate Optimization

In-App Events Tracking

Visual Analytics

Retention Tracking

Data Visualization

Push Notifications

Multi-Channel Attribution

Revenue Tracking

Customer Journey Mapping

Real Time Reporting

Behavior Tracking

Campaign Analytics

Trend Analysis

Tagging

Third-Party Integrations

Campaign Management

Growth plan: free 

Warp Speed plan: $299/month paid annually (or $399/month when paid monthly)

Enterprise plan: contact Pyze for a custom pricing plan

Freshdesk vs Pyze

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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