This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

Easy to create surveys with a great look and feel.

Their support team is highly responsive and they also have many helpful instructional videos.

Generally Survey Anyplace is really easy to use, from question design, to format design and dissemination. I also really appreciate how it prepares the data and presents the summary of results.

That you have to register on a monthly basis so now I need to cancel my registration.

Positive experience with support team as they are ready to assist with difficulties encountered.

I love how easy Pointerpro is to set up and integrate with your current systems.

The tests are extremely useful and important to my business.

Easy use, advanced features. White label product that could be integrated with our own domain and brand.

Overall, fairly happy with the service. I administer quizzes and exams to students in class using Survey Anyplace.

Handling is quite complicated. You really have to think first before you start - especially the design of the flow of the questionnaire is quite difficult to execute.

From selection to demo to setup, it took less than 24 hours. And on deployment for 3000 people, the customer service team (inspite of being in different time zones) was extremely responsive.

Simple to set up and select question types. Look and feel is professional - being able to brand effectively / match colours etc is great.

Next to that we implemented it on some of our clients websites to allow site visitors to request detailed pricing offers based on their product preferences.

We only use surveys once a year so I like that we are able pause our subscription and then reactivate it again as needed.

Great software to build good looking surveys with complex structures. Also good connections and integrations to link to your other tools.

I was always concerned I'd mess up a correction and need to revert to an earlier version, so I built up a list of earlier versions.

I love using Survey Anyplace because it's so user friendly. I have the Enterprise membership and it's worth every cent I pay.

I had trouble adding a few pictures I needed feedback on at first. Then I took the time to ask.

In using this product for over a year, we honestly have not come across situations where something has been missing or where we have been disappointed with the product.

I LOVE that this software allows me to streamline learning for my students.

Great prospect information collector which integrates with pipeline management tool. Lots of integrations and capabilities.

In my market research career, I have used a ton of different survey programs, and this one is the best for creating fun and cool questionnaires.

The Report-R PDF-solution is used to give our clients personalized feedback in a nice design. The service from Survey Anyplace is very good and really quick.

It's usually something that isn't urgent. If you reorder questions, you need to redo your skip logic.

Easy to create a survey with the help of Survey Anyplace. Many predefined survey samples will also help us to prepare the survey.

It's a bit expensive for what it is. Also, when you paid version runs out, you cant use forms that you mad with a paid account anymore.

Great features, guaranteed product evolution and great customer support.

Problems saving questions and having to start the survey over when switching to a different app on my phone.

Great and easy built surveys with good functionality.

The support received was fantastic and would resolve any issues I had instantly. The dev team also consider any unique features into the development of the product overall.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

Pointerpro is your platform to easily create assessments that allow your respondents to download personalized reports immediately.
The innovative tool allows you to provide users with tailored advice at scale. This allows everyone to automatically share their personalized expertise.

Whether you are a consultant, coach, HR professional or marketer, giving personalized expert advice could just be one click away.
You do you
At Pointerpro, an assessment is never just an assessment. As a user, you’ll be able to create a large variety of formats, from maturity assessments and competence evaluations to self-assessments and quote calculators. Every organization is unique and we genuinely believe that should be reflected in the assessments you will be drawing up. Pointerpro allows you to design your very own tailor-made assessments.
Alternate between fixed and variable text, graphs and images, based on the respective answers of your respondent. 
Knowledge is power

By drawing up your assessment, you are creating a knowledge gateway for individual users without lifting a finger. Pointerpro gives you the opportunity of turning your knowledge into individual assessments that return automated advice. Forget about time-consuming advisory sessions and provide respondents with a detailed and dynamic PDF-report, giving them the personalized feedback they would have wanted in the first place.
We all remember the days of filling out assessments, followed by a meaningless “thank you” towards the end, after which you would be waiting for advice that might not even come.

Well, the waiting game is over.
Respondents can receive instantaneous feedback and advice after filling out the respective assessment. No need for gated content or extra information, respondents can simply download a PDF after having completed the assessment.

It is time
It’s often at this point that the question arises: “Interesting, but what exactly can I use it for?”. As previously mentioned it can simply be used to save you and/or your organization time. 
Time to focus on your own strategy, time to reach a larger audience through automated expertise, time to focus on your clients, you name it. Pointerpro gives you the opportunity to set you apart from the competition and shift your time to the things that matter the most, without losing your brand’s integrity.
Whether you aspire to generate more leads, scale your business or simply better the relationship with your clients, Pointerpro is pointing towards your professional future.
Pointerpro, pointing your audience in the right direction.

Online Forms

Skip Logic

URL Customization

Skill Testing

Digital Signature

Data Extraction

Randomization

Process/Workflow Automation

Assessment Management

Certification & Licensing

Scoring

Email Marketing

Individualized Assessments

Question Piping

Question Library

Professional plan: $69/month 2000 responses/month - $699 Annually
Enterprise plan: On request, 5000+ responses/month
ReportR plan: On request, 10000+ monthly responses
DistributR plan: On request, 15000+ monthly responses



Freshdesk vs Pointerpro

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons