All Gupshup Reviews
1-25 of 27 Reviews
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Amit
Verified reviewer
Health, Wellness and Fitness, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
.
It is good
PROSIt is very Easy to use. Even freshers can learn quickly
CONSReporting and analytics is not that great.
Reason for choosing Gupshup
none
Shreyas
Internet, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Exceptional WhatsApp Marketing Software and Outstanding Customer Success Manager
I've been using GupShup's WhatsApp marketing and SMS marketing tools for some time now, and I couldn't be more pleased with the results. GupShup has proven to be an invaluable asset to our marketing efforts, and the exceptional service provided by Stuti Dubey, our Customer Success Manager, has made the experience even more rewarding.GupShup - The Ultimate Marketing Solution:GupShup's software is nothing short of outstanding. It provides us with a powerful suite of tools for both WhatsApp and SMS marketing that have helped us connect with our audience in ways we never thought possible. The platform is user-friendly, robust, and highly customizable, making it easy to create engaging campaigns that yield impressive results.Stuti Dubey - A True Partner in Success:One of the standout features of our experience with GupShup has been the unwavering support and guidance we've received from Stuti Dubey, our dedicated Customer Success Manager. Stuti has consistently gone above and beyond to ensure our campaigns are not only successful but also tailored to our specific needs. Her expertise and commitment to our success have been instrumental in achieving our marketing goals.In conclusion, I wholeheartedly recommend GupShup as your go-to solution for WhatsApp and SMS marketing. The software's capabilities are unmatched, and Stuti Dubey's dedication to ensuring your success is truly commendable.
PROS- Benefits of Choosing GupShup:- Exceptional WhatsApp and SMS marketing tools- Intuitive and user-friendly platform- Detailed analytics and reporting- Prompt and effective customer support- Stuti Dubey's personalized guidance and expertise
CONS- Visibility on Meta Tagging if possible in future versions.- Reports if they can come in the form of a dashboard and not just a CSV file.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Inefficient Quotation Process - Multiple Follow-ups Required
API Integration is easy thats the only benefit
CONSSales team is Pathetic, Inefficient Quotation Process - Multiple Follow-ups Required, Sudden increase in price without any prior notice.
Reason for choosing Gupshup
Gupshup 30% more costly than competitors
Kiran
Food & Beverages, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
A Good Support and Featured Product
I would say the kind of support we get when we have any issues are pretty impressive, Plus point is when we raise an requirements we get pretty good response and product level changes are impressive.
PROSThe product is pretty good and its secure and very understandable of the customer requirements
CONSThe new features are good. I recommend to concentrate more on the live dashboard for the customers to view the reports regularly
Reason for choosing Gupshup
1) Support 2) Product 3) Pricing
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Gupshup review
Easy integration and good list of features for clm enablers to do automation work.
CONSPricing can be better and opt in / opt out system can be managed better.
Chitresh
Entertainment, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Gupshup SMS performance & API integration
Overall experience is satisfactory
PROSEasy integration with any products and prompt support
CONSSometimes Delay responses to text messages
Gorang
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
Experience with Gupshup
Overall experience is above expectations. I find entire team of gupshup very customer centric and readily available to solve problems.
PROS1) The product is simple to use, the design of their console is very intuitive and easy to understand. 2) Their APIs are well designed and consistent. This reduced the engineering effort and investment.
CONSAlthough design is very clean, I think folks can add more analytical tools for giving more insights on user behaviour, interaction and errors. This insight currently is made available on request basis.
Reasons for switching to Gupshup
- good customer support - competitive pricing - vast product suite and offerings - tech first design and implementation
Rahul Kumar
Education Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
GupShup SMS and WhatsApp marketing software review
Overall a good and useful software to manage single, bulk and automated communications.
PROSThe user friendly panel and easy to use and implement system.
CONSThe cost is somewhat at the higher end as compared to other similar software
Reason for choosing Gupshup
The brand name and trust, and current clients feedback
Bilal Ahmad
Banking, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2021
GupShup Services
Gupshup have every good team and support services.
PROSvery easy to use and very user friendly interface and easily we can integrated with other application
CONSGupShup need to improvements on New enhancement on Product. till no issues on product ......... our suggestions in term of future improvement
Prabhat
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Excellent Service with Gupshup Tech.
Excellent experience working with Gupshup. They never let us down.
PROSProcessing and delivery of SMSes to end user.
CONSNot Any. Actullay the software is so fine and easy to use.
Reason for choosing Gupshup
Ease of deployment and customer support.
Harsh
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Gupshup - Support & services
Quick insights/ suggestions from the Gupshup team which helps in scaling up the performance of the campaigns is something rarely found from such platforms. The team is very customer centric and helpful in nature.
PROSEasy to use interface, and easy implementation of APIs. Quick response from the team in case of any issues.
CONSAnalytical tools could be better with more insights such as reasons for failure, user behaviour with the communication.
Vikram
Education Management, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Easy to use
It is easy to use panel, easy access to put content for whitelisting and deploy the campaign in a short notice.
CONSNeed to have scheduler functionality and need to mention reason for rejection of template.
Prashant
E-Learning, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Most effective & 360 CPaaS Channel - Gupshup
Ease of Use, multilevel platform, reporting & streamlined process of campaign executions. Overall a platform that gives you the freedom to explore and deliver your campaigns seamlessly
CONSReal Time Tracking & consolidated reporting needs to be worked upon
Reasons for switching to Gupshup
Platform Ease of handling, Overall support
Haresh
Verified reviewer
Computer Software, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed September 2023
Onboarding and Usage experience
Moderate.
PROSLow cost.UI is pleasant.The customer support people at the least respond. But very very slow.
CONS- Whatsapp Channel: Meta integration seems dont work well, needed support from every step from Gupshup and meta to complete migration, onboarding- Whatsapp Channel UI/UX : UI good/appealing. But UX is non intuitive and painful, - Campaing Creation, sending and followup: Several hurdles, does not work smoothly- Customer Support: is available and they do respond and solve problems but speed of such is very very slow.
Reason for choosing Gupshup
Cost
Reasons for switching to Gupshup
Un professional support, non transparent about invoicing
Kanak
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2022
Gupshup Review
The overall experience has been a good experience.
PROSThe success rate and quick services when needed.
CONSThe pricing of the product seems a bit expensive.
Nitya
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Gupshup- Has the Whatsapp API, Can be intgerated with any marketing automation tool
Gupshup is extremely easy to use, and the user interface design is very simple to understand. Gupshup make it easy to send whatsapp, sms and email campaigns from one place. Customer engagement is made easier with Gupshup converstional messaging.
CONSNo proper dashboard to maintain a list of audience members. Adding more insights like user behaviour, blocks and reports can make Gupshup more useful.
Antony
E-Learning, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Highly recommend
Gupshup is straight to the point on the surface but can also allow you to deep dive and get creative with business requirements improving the funnel reporting and analytics.
CONSCan be improved on WA daily report individual number capacity.
Kiran
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Gupshup Review <> Rapido
The product was easy to use and the process of integration was smooth with no hassles. The support and sales team are super helpful.
CONSThe DIY customization feature of the bots on the go would be a beneficial feature for our use case.
Anonymous
10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Gupshup team members were proactive!
A good client to work with. Someone who can build solutions for us, and someone who have more customer focus.
PROSYou have built a self-service portal while our other clients didn't built that. On top of that you guys have a proactive team who are always there for support.
CONSSome feature to clone approved whatsApp templates to all accounts at once. This removes dependency further.
Karan
E-Learning, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2023
Good Tool for CRM
Good
PROSEasy to use. UI and features are easy to use and implement
CONSCustomer support. Expecting something more instant and quick
Chandan
Consumer Goods, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Great product for mobile marketing with awesome support and operational team
1. The platforms comes as very user friendly 2. The features which are provided works very efficiently 3. Very supportive operational and support team 4.Most competitive pricing
CONS1. Real time dashboard needs to be more robust
Reasons for switching to Gupshup
Earlier platform was not very user friendly . It was also costly as compared to Gupshup
Prakash
Entertainment, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Reliable SMS patner
Product is easy to use and customer care is very helpful.
CONSReporting section can be improved. This could have more stats to give insight
Atul Kumar
Retail, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
GupShup Review
Satisfactory
PROSOn the call customer support which is appreciated the most
CONSReporting machenism is what I feel is not robust
Swati
Automotive, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Customer Review
Good experience
PROS- Customer Support - Innovative Solutions
CONS- Reporting can be better - TATs can improve
Amit
Consumer Goods, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Review - Amit Desai - MyGlamm
- High Service level - Continuous improvement - Good Tech Support
PROSNewly introduced analytical dashboard is useful.
CONSAdding DLT template failure report on dashboard will be helpful.