All Heyday Reviews
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Erich
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Excellent web chat application
I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.
PROSI like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.
CONSIt doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.
Reasons for switching to Heyday
It was less expensive and has the ability to upgrade using narrow artificial intelligence in a way that Hubspot could not.
Redouane
Retail, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great tool & great company
We are able to answer better than before to our customers.
PROSThe connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions.
CONSCould be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help)
Reason for choosing Heyday
More innovative solution regarding the budget we had
Amel
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2021
Review of a + 6 months use
I am saving so much time with all our channels and messenger pages + instagram
PROSFacilty to change channels and select agents,
CONSIt is not fast enough, that little seconds wasted for loadig the pages
Curt
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Simple Intuitive Platform
Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. They remain one of the best in this regard.
PROSHeyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. This platform allows our clients to contact us on their preferred time schedule. The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!
CONSAt the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. The data reporting could be more robust, but I do believe this is coming.
Reason for choosing Heyday
Heyday is a local company from Montreal, as we are also based there, we tend to prefer locally based business partners whenever possible.
Guillaume
Farming, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2020
A key factor in our growth
We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round. -Every week we deliver freshly harvested product to over 50 establishment in downtown. -Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week . -Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.
PROSIncrease productivity by automating the ordering process while maintaining a personalized approach to customer service For our customer, simplify the restocking and respect of order deadline Facilitates customer awareness of new product launch; Facilitates customer feedbacks regarding service and product quality Increased value proposition of our indoor vertical farm concept we are developping As allowed to pursue sales growth through direct sale rather than third party distribution channels
CONSDashboard could be a bit more user-friendly, but overall there's not much reason to complain
Riccardo
Retail, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
BEST DECISION OF 2019
An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process. HeyDay team is a reliable, adaptive and caring. When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened!
PROSIn the first place, the potential of the tool. By far, the best software we found available. Using Facebook Messenger platform really made the difference and the bot itself is able to manage a good number of conversations which leaves more time to our agents to focus on more complicated cases.
CONSHonestly, it was exactly what we were looking for.
Reasons for switching to Heyday
The positive and human attitude we found in the team, on top of a next-generation tool. A perfect match!
Pierrick
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
One of our best partner
We love our partnership with Heyday. Since our collaboration, our business as involve in terms of communication with our customer.
PROSUser friendly, effective, an amazing extension of our business.
CONSnothing to say in this section. We are very satisfy with all that Heyday as to offer.
Dalila
Retail, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2020
Heyday for online chat service
Great experience so far! We were one of the first businesses integrating the software. The whole team is listening to our needs and feedback which is extremely appreciated.
PROSThat it's easy to use on a daily basis. No training is required, really intuitive.
CONSNothing specific to mention. Heyday team is always listening.
Karim
Sporting Goods, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great overall experience
Amazing.
PROSEverything. User friendly AI technology
CONSNothing. I do like everything on the app
Reason for choosing Heyday
Great startup spirit.
Elizabeth
Sports, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Decathlon Mexico Review
The best thing of heyday is that is an easy software where you can download the information you want.
CONSIt would be easier to have a dashboard that shows the whole teammates performance with the main criteria.
Vicky
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Notre collègue virtuel
Chaque personne avec qui j'ai eu affaire a été d'une gentillesse, d'une patience et d'un professionnalisme incroyable! Le service de support est rapide et efficace et l'espace "Tuto" est d'une grande aide pour y trouver des réponses de façon totalement autonome (sinon tout agent se fait toujours un plaisir de nous répondre). En moins d'un an déjà plusieurs optimisations ont été faits dans la plateformes, des sondages auprès des clients pour connaître notre avis et nos suggestions... bref un service impeccable!
PROSNotre plateforme de ecommerce est custom et tout est difficile à connecter mais pas Heyday! Et tous nos agents ne sont pas à l'aise avec les technologies et arrivent facilement à utiliser Heyday pour répondre aux clients. L'accompagnement pour l'intégration de Heyday était phénoménale! Pro, courtois, toujours là pour répondre à la moindre question...
CONSCertaines problématiques lorsqu'un client applique à un poste affiché sur Facebook ou nous identifie dans une story sur Instagram.
Reason for choosing Heyday
Pour la configuration plus poussée, le service à la clientèle, la possibilité de customiser, l'intelligence artificielle du robot...
Timothy
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Impressive
Une collaboration exceptionnelle. C'est un produit qui fonctionne admirablement bien. En plus, le service à la clientèle est remarquable. On se sent entre de bonnes mains!
CONSIl n'y a pas énormément de points négatifs. Dès qu'il y a des améliorations ou points à corriger, Heyday est très réactif vis-à-vis les corrections!
Clément
Sporting Goods, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Simple d'utilisation, intuitif et évolutif
La facilité d'usage de la plate-forme, le côté évolutif, le soutien efficace et réactif des équipes de Heyday pour améliorer constamment l'expérience d'une façon générale.
CONSVraiment peu de choses à reprocher. Peut-être améliorer la possibilité d'avoir une vue globale sur les différents textes / tunnels de conversation
Benlabed
Sports, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Heyday Decathlon El Djazair
efficiency, simplicity
PROShave access to all social media messages in one platform the intervention of the chatbot which saves time and anticipates responses
CONSdifficulty finding contacts and not being able to open stories
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed January 2020
I would recommend it. Improvements can be done though!
- ease of use of the interface for customer service agents
CONS- bot not always relevant - reporting very limited for now: can't extract google sheets, can't compare data easily etc
Camille
Sporting Goods, 10,000+ employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2020
Modern way to relate with your customer/user
As a conclusion I would say that heyday is a strong feature that help us onboard members in the Decathlon experience.
PROSHeyday allows us to offer a modern way to create member accounts by connecting to our APIs. For the user the first experience they have with Decathlon is friendly, intuitive and modern. We have great statistics also in terms of conversion rate to optin.
CONSIt is kind of hard to get an overview of all potential funnels and flows and to then adjust texts for each flow to ensure a consistent journey for the user
Müge
Health, Wellness and Fitness, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Heyday is effective for growth
Great for keeping the track of orders and managing the stock and delivery dates. Customer feedback module is excellent.
CONSIn my opinion the management panel should be designed in a more organized way since there are quite high number of features in management panel.